Well you could use better signage as to where the office is!!! We walked for some time. Thank you Yana for asking me if I got my steps in! I appreciated the comedy which made me laugh! She explained the vehicle to us very well. Thank you yana! read more

I called and let them know I was going to be 5 mins late to pick up my rental. They said "ok we will see you when you get here" with attitude. When I got there they locked the door and had left. I had to drive 45 mins away to a location that was open to get a rental I needed. read more

Always something at this location. I prefer the airport but since I needed something quick and on my way out of town , I booked through this location. It's hit or miss every single time. Either the car category I chose isn't available man they want to downsize me ( umm absolutely not ) or they take forever. Drink coffee before you get here because you'll definitely need it. I'll stick to other locations from now on. read more

I chose this location because it was open later than the airport location. With an afternoon/ early evening arrival, I would not have made it in time to the airport location (closed at 5pm). The crew at this location were running their tails off on a President's / Daytona weekend. I don't fault them for the shortage of cars, I fault Enterprise corporate (minus one star). These guys did all they could to satisfy everyone there. It took some time, but all of us there got a vehicle, and some of us even got grades. Thanks guys. I appreciate your efforts. read more

Wow- 5 Stars for truly lovely service. It's a car rental place. The service doesn't have to be good, but it is better than good. Emily and Zach were absolute GEMS. I needed a rental car in a pinch (think- need to get to a work meeting in Tampa and realize I have a flat tire). Luckily, this spot was close and when I called they said they had availability. I got there and quickly was set up with a car. Emily walked around the car with me to check and document any pre-existing damage. We also chatted because I'm me. And Emily was a joy. I returned the car and Zach let me know that if I chose the option to have them fill the tank when I returned it at the beginning it would have been cheaper, but upon returning it was over $5/gallon, but the car was a hybrid and it still made sense for me. In the end, both Zach and Emily made this a spot I would recommend to others and knowing I could do a one day rental for under $50 is CLUTCH. Highly recommend! Great service- Emily Zach read more

The employees at this location do not know anything about customer service. They seem to make excuses for anything at all. Just do your job! If you don't like it find something else to do! ZERO Stars. Unfortunately this app makes you give a one star. read more

everytime I have rented for this place the car is never ready and they to pick up from another location.

I rented from this location because it was a bit less expensive than other locations closer to the train station that I arrived at when I came to Orlando. It's a smaller location and there aren't a huge amount of cars but they have obviously enough for the people coming into the small airport nearby and other leisure travelers to Orlando. Their hours were adjusted due to Covid and you have to wait outside socially distanced and someone comes out and files out the paperwork electronically. They take you to the car assigned to you and do a walk around which is great so that you can point out anything of note before you leave the lot. I always take photos though. The car I received was very similar to the car I usually drive so I knew what I was doing. It was okay on gas and got me from point A to point B which was Disney. I was leaving on a Sunday and needed to return the car very close to their opening hours on Sunday in order to hurriedly get to the train station. Even though they weren't officially open, the employee still allowed me to return the car early and I was thankful for that. So thanks Enterprise! I'll probably rent again from this location. read more

Still not picking up customers. Was told for a year it was because of covid mandates. Once mask mandates weren't needed they would pick up again. They're still not picking up. I'm also getting dirty cars again and cars without GPS now. Service has gone wayyyyy down across the company. They closed my store, where I was very much taken care of as the platinum customer I am. I have gone to 3 different places now near my home and still can't get quality care like I did before pandemic. Guess I'll keep renting cars through my uber app at least they give you $10 towards an Uber to go pick up your rental. read more

So the covid update is bullshit. I was sent to this branch by State Farm after an auto accident. When State Farm confirmed the reservation, I was told they had 1 vehicle fitting the size and they would hold for 30 minutes. I rushed out of the house with a plumber still there to pick up said vehicle, so I wouldn't be totally stranded. I had to pay an Uber driver as enterprise was not picking up or doing any curbside service. I get to the location and the car isn't even on the lot?!?!?!? So you were holding what for me? According to your covid policy screenshot below, you could have brought me the car. That would have been nice, but I'm currently sweating outside in the heat waiting for them to clean the car that JUST got here. read more

Enterprise Rent-A-Car - Car Rental Near Me - Orlando, Florida

If I could give 0 stars I would. They have trainees who don't know what they're doing making important phone calls to "ensure that you don't waste your time driving over for nothing." The trainee called and confirmed that the card we planned on using was good to go and we would need no further documents. Once we get there, the guy in charge tells us they can't take the card because it's considered a prepaid card on their end. Why did the trainee confirm and waste our time for nothing? We just got into an accident yesterday and are still recovering from injuries. We don't need to be wasting time like this. Don't go here unless you want a mess. read more

After a stressful day ( my son totaled his car) I tried to book via Priceline and arrived to learn I had to pay ( not hold) but PAY $1000 deposit that I'd get 17 days later . AND Priceline reservations are non refundable. It was one thing after another and I was scared to go with a big name like Enterprise because I was trying to save a buck. Coincidentally it turned out to be more cost efficient than the rest. Not only that it was a stress free environment , and they gave me a free upgrade upon finding out that the car they were gonna give me was the same car that my son totaled. Thank you guys. Today was a horrible day and your team turned it around! Shout out to AJ!!!! read more

Worst experience of my life whole team is unorganized the computer wasn't working I made a reservation night before showed up was told they couldn't honor my reservation because reservations that were made before mine were their priority. Waited two hours just for them to tell me that then they had no cars . Employees were all scattered no organization what so ever please do yourself a favor don't waste time coming to this location read more

Very helpful, I arrived an hour early and even though the car I ordered was not available they arranged for a different one. I was happy to have them work with me because I had two children in tow. The people who work there are courteous and professional. read more

Would be a 5 star but had an issue with the battery. Remedied with a very nice upgrade and smooth exchange. The guys in the office were very professional and even added an additional discount for the inconvenience. Location is easy to find . I will definitely use this location again. read more

No service at all! If you just want to be sold upgrades and take a beat down car then this is your spot!

The company lost a loyal customer today. I was paying with a debit card, and they required that I filled in what would be the equivalent to a credit check. HUH?!? I've never had any problems until today. My money is good, regardless of how I pay. They didn't even offer a ride back. 4/30/19 After speaking with the Area Manager, I will definitely NOT be using Enterprise in the foreseeable future. Change their policies, I'll reconsider. read more

I originally had rented a car rental through my insurance with Enterprise Due to my car being fixed in the shop, My insurance company State Farm paid for 80% of the rental and I paid 20% which was $8.00 daily rate I kept the rental for a duration of 15 days, the first day of picking up the rental I was charged $67.37. $50.00 was supposed to be reimbursed $17.37 was charged toward the first two day, After returning the rental on August 21st, 2018 They charged me $97.63 that comes to a total of $165.00. Total duration from August 7th to the 21st I kept the rental car one additional day without my insurance coverage. Which was $43.12 daily rate for that last day being August 21st. Fast forward It is September 7th 2018 I waiting to be reimburse that $50.00 Enterprise had charged me for my original deposit. After checking my bank statements and not being reimbursed I decided to call their office. After speaking to a representative and the manager I was told oh your deposit will not be reimbursed it ate into your total toward the rental!? I paid the full balance once I dropped off the rental I don't understand why charge me extra and not return my original deposit of $50.00. I will go on to say I've been renting cars for many outings trips and travels throughout the years this is by far the worst experience i've had. It's saddened to say I will not be renting with enterprise in the future. -------------------------------- Future customers please be aware of hidden charges and not being reimbursed for your original deposits!!! This is false advertisement, because I was told I will get reimbursed for my deposit but that was obviously a lie!!! Karen the manager and her staff was very rude and unprofessional. They stole my deposit! -------------------------------- I will take my business elsewhere. Lesson surely learned! read more

I only went here because of my insurance, but if there were other options I'd surely take it! If you think you will be in and out in a jiffy, think again! I dropped up my car at the body shop to get it repaired. Enterprise came to pick me up, the driver had asked if he can pick up another customer down the street before going to the office which I was completely fine with. When I got to the office, my reservation wasn't set up, okay probably my fault, thought it was taken care of. Had to the call insurance and set it up. My insurance gives me a credit amount a day, and most would assume you don't want to go over that limit to pay extra. They took me outside showing me different options and I felt like I was trying to get up sell. I just want to get the car within my credit and go. But you have to wait some more because they have to take it and get it washed which he said it would be 5-10 minutes which took more like 25 minutes! Shouldn't it already be cleaned and washed ready to go?.. No I guess not. To top it off, by the time I get in the car, I only have 1/8 of a gas tank! 1/8!! Really, Enterprise? So inconvenient! More time spent to get gas! Definitely set a good amount a time before planning to go somewhere or heading to work. Oh and by the way it reeked of smoke which they tried to cover up with spraying some type of lemon aerosol, I guess those no smoking stickers don't work. read more

The car on this rental agreement should not have been on the road. The right front tire had a bad repair made on the side wall. The car pulled terribly when changing lanes. The tire lost air so fast I had to fill it 3 times in an 8 hour period. I didn't have time to wait for service to change it or drive all the way back and exchange the car. Upon returning the vehicle the agent said he was sorry. That's it. The car windshield was dirty inside and out. The car was not ready by time of my reservation, and I had to wait. It took too long to get the car and returning the car the agent fumbled through the computer to close the rental. This was a terrible experience from start to finish. What happened to computerized rentals? I added all my credentials at time of reservation to avoid a long wait to pick the car up, yet I still had to go through all of that at the rental facility. The car type I reserved (Full size pick-up) wasn't available, so the agent said he would upgrade me no charge to a Jeep Grand Cherokee. I got a Jeep Compass. Not an upgrade but actually a lower class. What is going on with your company? Horrible customer service, unsafe vehicle, dishonest vehicle offering. My only regret is I haven't received a survey. Would I rent again from Enterprise...NO Would I recommend Enterprise...Not to my worst enemy. read more

Rented a car in advance for a month and when I get there they tried to raise the prices on me cause they were booked and didn't have many cars available read more

I have been coming here for years and always had the same team of people who work with you and don't nickel and dime you for everything they can squeeze out of you over what car insurance pays.... that team is apparently gone.... very very gone. This place sucks now..... and not even in the good way. STAY AWAY FROM THIS GREED CENTER!!!! read more

Horrible people working here. Some lady there was so unprofessional and and she provided the worst service. Steer clear of this location

Worst experience ever by this location! My insurance company called to reserve a car for me and Mario "the manager" couldn't get his act together. When I arrived, my reservation was scheduled for the wrong day, pouring down rain & lightening...Mario left me OUTSIDE with no covering and I had to call my insurance company 3x because Mario had my reservation completely messed up! Worst customer service ever by this branch, no hospitality, no TRYING to accommodate me in anyway! He walked outside with keys to a car I did NOT select and refused to TRY to upgrade me even tho I offered to pay the difference. He was ready to go home and that's ALL that was on his mind. I will be advising my insurance company "METLIFE" of this situation and hope they never use this location. Enterprise EAST COLONIAL DR 436/50 needs new staff, starting from the manager down, with BASIC customer service skills! EXPIRED INSURANCE CARD TOO! Pray I don't get a TICKET! read more

Enterprise Rent-A-Car - Car Rental Near Me - Orlando, Florida

John came to pick me up within 30 minutes of my insurance company contacting them. He took his time and helped me pick out a fun rental. I returned it on Saturday morning when they were really busy. The whole team did a great job communicating with the customers and each other to make sure everyone was helped. Keep up the good work! read more

One of the best spots to rent, Ive rented from them twice this year and I'm 100% happy.

This car rental service was super helpful and extra efficient. We were in and out quick. Nice car, no issues. Good experience.

I had a horrible experience with the Enterprise Rent a Car on 10656 East Colonial Drive. I got a rental car through my insurance for four days while my car was in repairs. Before taking the car out, the man told me to check the car and see if there was anything wrong with it. He said that I should note scratches longer than a dollar bill and dents bigger than the size of a quarter. There was a scratch on the back tail light about 3/4 of a dollar bill and I asked him about it, "That's not big enough, is it, I said" He agreed no, that it was too trivial to mention. I had the car for four days and drove it perhaps 20 miles total. When I returned the car, they claimed that I had caused the scratch on the back tail light. They claimed that I had been in an accident and their were two smudges on the paint on the side of the car. I told them that there was no accident and the scratch had been there and was less than the size of a dollar bill. They never asked me to note any paint smudges on the vehicle. It was obvious that the paint smudges on the side of the car could not have been caused in an accident that caused the tail light damage. Apparently, they were claiming that I was in two different accidents in the four days I had the car and the 20 miles that I drove. They said it would probably cost $100-200 to fix and they took $250 from my credit card. They gave me some number to call to complain and after I complained, they said that they would investigate. Two months later they said that they had investigated and they claimed that I was at fault for the tail light plus other small damages around the car. They charged me over $950. I recommend that you take pictures of every inch of their cars before you take it out if you rent from them. I have rented dozens of cars over the last 40 years. This was the worse experience that I have ever had. read more

I had a very bad experience with the Winter Park Office. I tried the office on E Colonial by the private airport. The staff is great ...they were very helpful!! read more

Excellent customer service! Ryan and the whole team did an outstanding job. I needed a car quickly and they made it happen. I needed a good price and they were the cheapest. I needed an extension and they gave it to me. No hidden fees, no bait and switch, and no BS. I've honestly never been treated so well when renting a car. read more

Couldn't have been happier with my experience here. I will admit the 1st car has a weird smell but they quickly swapped it out for me without any restrictions... and then a few days later I realized I had forgotten my garage door opener in the car so I called thinking it was gone for good. They were very helpful tracking it down though and even contacted the car's current renter to see if it was still in the car... it was and long story short I got it back! Very happy with their staff, thank you! read more

Just before I go out of town for Thanksgiving, my car decides not to start due to a fuel pump that needs to be replaced. After having the car towed to a repair shop, a customer service representative calls me to inform me that the part needs to be ordered and will not be in until the Wednesday before Thanksgiving. Telling the rep to keep the car over the holiday and I'll pick it up when I get back, I decided to get online and make a reservation for a rental car from Enterprise. I selected an intermediate size vehicle and made arrangements to be picked up on Tuesday morning. My driver, courteous and friendly, picked me up at home at the time I arranged, and away we go. I had a short wait time, since there was only one sales representative working the service desk, and two people were ahead of me. But when he was finished with other customers, he had my paperwork done and in a Toyota Corolla in no time. And that was including going over the paperwork and inspecting the car. Rental charge for the week was $130.00. Unlimited mileage. With tax and fees, the total came up to $157.76. There is also a $200.00 deposit, which is waived when the car is returned. And Enterprise requires that the car be returned with at least a half a tank of gas. No problem there. The Toyota Corolla handled well, and had great gas mileage. Thirty-eight miles to the gallon highway! And for being a smaller car, it was comfortable for my trip. The only issue I had with Enterprise was when I returned the car in on that Tuesday morning it was due. Another customer service rep working the service desk handled my paperwork and informed me that the total cost came up to over $400.00. Pointing out the correct charge on my receipt from the day I picked up the car, he then corrected the total amount for the rental. But for some reason, the amount of $357.76 ( The $157.76 rental charge and $200.00 deposit) was charged to my credit card account twice. I then had to bring that to the customer service representative's attention, which was later corrected when I contacted my credit card company about the issue. So the total charged to my account was $157.76. Other than that, I was really happy with my rental car. Enterprise helped me get on the road for the holiday, and the staff was friendly, prompt, and courteous. And a shout out for keeping my cell phone in a safe place until I came back to pick it up after realizing I left it there in the waiting area. Plus there was no sales pitch for added insurance or other outrageous fees. Enterprise Car Rental has several sizes of cars available. From compact on up. Plus they also rent trucks, for anyone needing to move or haul something on the weekend. If I am in a situation where I need to rent a car, I will most likely come back to Enterprise. Especially if my car decides to break down before another major holiday or vacation. read more

If I could give this a no star I would have. I travel a good bit for work and rent Cars often and this was by far the worst experience. One the agent who helped clearly didn't want to be there and was annoyed I didn't want to pay the extra $10 per day for a larger car. The car itself had all the back seat seat belts jammed under the seats and was still dirty. Refer to the picture for what the inside of the console.looked like when I went to put my Phone charger in. Then when I had to call the agent to help with seat belts he made a comment to another customer about me not wanting to pay the upgrade amount. Then when we finally got out the car alignment was off and needed an adjustment so it drove like crap. This was all around a bad experience. I gave Enterprise a chance because I typically rent from a competitor through work and remembered them being a good company but wow has thay changed. Won't be making this mistake again. read more

Enterprise Rent-A-Car - Car Rental Near Me - Orlando, Florida

After car accident we rent car from this location. Team working in this location very understandable, nice and professional. Thank you guys for your help!!!!!Vladimir read more

They took care of me well. Even after my insurance company stopped paying for car, they allowed me to rent at their rate. convenient location. Cheaper than airport. Extra props to the manager Jovan read more

Today I called Enterprise to ask them about a situation that I had with them. I was told that I would be receiving a phone call with 3-5 business, I guess I was lucky and got a phone call today from a worker named Leland Lanning. Long story short he was by far the most disrespectful person I have felt with. When I asked to speak with someone above him, he said "no, whatever you need to speak to them for, I've already handled." If you by any chance plan on getting a rental from Orlando airport, at all cost avoid working with Leland. read more

Got my first car from these guys and let me feel you it was such a easy process. Tiffany is someone I strongly recommend seeing because she went over the top in helping me out. I am going to continue going to this specific location for any future purchases. Great job! read more

I only went here because of my insurance, but if there were any other options I would take it! I was provided a rental fairly promptly. Check out clerk and I inspected ONLY the vehicle's upper body - as I've done with numerous previous rentals, we did not observe damage beyond the normal wear and tear. Upon return 4 days later the Enterprise clerk performed a very rigorous and extensive inspection; inspecting under the vehicle, in the wheel wells, and found "damage" under the passenger side door - "damage to the undercarriage under the passenger side front door", which was only visible from a certain angle with the front passenger door open (Enterprise clerk did not open the doors to inspect nor did he inspect under the vehicle) This "damage" did not occur during our rental. I only drove this rental to work, on the same roads that I drive my own vehicle. Corporate customer care is non-existent, haven't found anyone who would hear my side of the story even after even e-mailing my account of the experience. I out at least $512 to $754, a very expensive lesson learned for me -DOCUMENT, DOCUMENT, DOCUMENT!!!. read more

Insurance company assigned this location since it was closest to repair shop that would be repairing my car. Guys were very professional & knowledgeable. They dropped off rental at repair shop before I even got there, very nice. Four stars given since two car tires had low air pressure, according to tire sensors. No big deal. Took care of it myself. read more

Chris took care of me, even though they were limited on car selections I still was happy with my reservation. I live by the airport but always find my way back to this location because of good, fast customer service. read more