I was nervous to come here because of the bad reviews, but Liz rocked it. I had picked up a car…read morefrom Budget at the airport that started to overheat. Corporate sent me here. She didn't think she had an extra car to exchange for the rental I had, but she worked some magic and took care of me. She saved my trip.

If I could give zero stars I definitely would. We rented a vehicle for vacation. When we received…read morethe vehicle, the outside was filthy. We were told we could take it to a car wash and they would deduct up to $20 for the wash. The inside had footprints in the back as well as driver side. Also noted, there were no floor mats in this vehicle at all. When we returned the vehicle, we vacuumed out the vehicle top to bottom, wiped down the interior (even though we did not receive it that way) and windows. Photos are attached in the review of the returned vehicle. All of a sudden, over 24 hours later we receive a call that we will be charged $325 for cleaning the vehicle out. I was shocked. If you review the photos of the vehicle, there is no dirt, sand or dust in the vehicle. The vehicle was returned spotless. I will be fighting these charges as that is a little excess for cleaning. Steer clear of Budget in North Glen on 104th and spend the extra money at enterprise car rental. I read all reviews here and the cleaning fees are crazy. They do not clean the vehicles when you get them! Its your responsibility to clean it they said. Attached is also the Budget agreement paragraphs on returning the vehicle clean. Normal wear and tear is okay it states, but a piece of hair, or a piece of sand left behind is warrant for $325 cleaning fee?

We flew into Denver from CA to visit family and then planned a vacay to Glenwood Springs. We had…read moremade a reservation with Avis in Northglenn months in advance and had an appointment to pick up the car. On our way to the Avis facility he received a call telling us that there was no car for us. I have no idea they "reserve" cars but then give the cars away. We got nowhere with Avis customer service so we drove the Hertz in Broomfield on a whim. AJ met us at the front desk and even though he was really busy, he listened to our story and went out of his way to help us get a vehicle at a reasonable price. He cleaned a truck, put a bed cover on it, and had us on our way in under a half hour. We could not have been more grateful for AJ taking a really bad experience that wasn't even his fault and finding a solution for us.

"Amazing customer service! The team is friendly, accommodating, and always willing to make…read moreadjustments when needed. Jason and Elijah went above and beyond to ensure a great experience. Highly recommend!"

Terrible company. Recently reserved a car to be picked up in Thornton Colorado and dropped off in…read moreSalt Lake City. Upon arrival was given an electric car which was not requested. We were not given a choice or offered an alternative. The unexpected substitution created significant challenges, delays and unnecessary risks. We wrote several letters to the executive team at Hertz who seem to care very little about the situation and offered an unacceptable resolution. My family members and I are frequent car renters, will not be choosing Hertz again.

We reserved a car months in advance for our family vacation. We had flown into Denver and were…read morerenting a car to drive to Glenwood Springs. On our way to pick up the car we received a call (literally 5 minutes before our scheduled pick-up time) saying that they didn't have a vehicle for us. I was confused and asked for clarification because we had made a reservation. I was told "cars don't grow on trees" and was made to feel that it was somehow my fault. Customer service made absolutely no effort to try to help me telling me that sometimes there aren't enough cars and there was nothing they could do to help. I could not be any more disappointed and will never book with Avis again.

Poor customer service unclean vehicle and the lady running the place lied about it -5 stars will…read morenever return to this place

I accompanied my daughter to Enterprise Car Sales in Thornton, Colorado after making an…read moreappointment. We were promptly met by Sophia who helped us buy a beautifully maintained 2026 Hyundai Tucson SUV with 21,000 miles on it at a very fair price. No pressure . No updating. Just courtesy, helpfulness and diligence. The car was in perfect condition condition, well serviced and Sophia walked us through the details, helped us with financing, had the car detailed, gave us a very fair price on our trade in and had us out the door in 2 hours. My daughter is elated and I was impressed. I would urge anyone in search of a used vehicle at a fair price to contact Sophia at Enterprise Car Sales in Thornton. By the way, her manager and customer service representative did a lot to help this Provo smoothly, so kudos to them as well!

We came back from West Virginia to buy a second car from Mark McCoy. Ask for him by name. He is a…read moredelight to work with. He is professional , knowledgeable and made our car buying experience enjoyable and pleasant.

Don't get me wrong, I like enterprise as a business but this was not a great experience. I really…read moreenjoyed that they picked me up from my car repair shop while it's getting repaired but I have been waiting for 45 mins now and the employee has looked me in the eyes 3 times while taking other customers to their car who came after me.

Don't rent from here, they'll make you pay for their mistakes…read more I was in a car accident and needed a rental while insurance figured things out and I was able to get a new car. They were very helpful, but the problem came after. I had to return my first rental car because I noticed a tire was losing air. Anybody who lives in the area knows there's been a ton of construction going on. No big deal, I called them and was able to bring it in, and they saw the tire was indeed losing air, documented things like they typically do when you return a car, saw no issues, so they replaced the rental for me and took the car back. I had no issues with the second rental, used it and returned it when I bought a new car. Cue a month or so later, and I get a letter in the mail essentially billing me for "damage done to the rental." To the tune of $1,400. It was for the first rental car that I had returned because a tire was losing air. Apparently, the steel wheel had been damaged and they had to replace it and the wheel. When I returned the car, the tire was not flat. Yes, it was losing air, but it was not completely flat and sitting on the steel wheel. The employee looked everything over and gave the okay. I'm assuming that they let the car sit after I returned it, and let the tire continue losing air, thus leading to the damage that I'm now being charged for. Shame on me for not taking photos of my own when I returned the car, like I've typically done in the past with rentals. I had a million other things on my mind with the accident, but I won't make that mistake again. Yeah it's a long review, because I'm really upset. Just don't rent from here.

My experience here was excellent! Picking up my rental car, there were quite a few people there…read morepicking up or dropping off their rental so I had to wait a little bit. Once it was my turn, I had a lot of questions and the agent did the best job answering all of them thoroughly and thoughtfully. He also went above and beyond to ensure all my contact information was correct. We reviewed the vehicle for any damages and he took some extra time pointing out safety features and other must knows about the vehicle. I was so pleased! I wish I remembered his name but he had said he played football at CSU and had graduated recently. When dropping off my car, it was super easy! I was allowed to just leave the car with the keys in it and they emailed me a receipt later on. So easy, so convenient! If you need to rent a car, I recommend this location!

I was helped by Nick and Tim, not only are they extremely professional and efficient, they do well…read moreunder pressure & theyre nice to look at too! They engaged with customers during the wait time which made it fly by, beautiful car, very helpful and smart young men! Thank you! definitely recommend. -Red Charger

First of all ill start off with sayin i reserved a camry. Was left with a jeep compass ( not the…read moremost comfortable, lacking enough weight to pass big trucks safely on the highway) total p.o.s. I had to leave town and look at homes in nearby states. Was quoted around $300 online to rent it. Totally different price when i got there ended up payin $850 just to drive that shitbox off the lot. Will say the thing at least got decent gas milage but thats all i will say. The vehicle needed an oil change before i rented it at least that was what kept being displayed on the instrument cluster. Besides that opperating the navigation without any instructions proved to be a pain in the ass. Plus the parking break would engage every time you change a shift position ( very agravating ). Noticed a sign when you go in the office that said if you bring the rental back dirty they wil bill you an extra $400 so i made sure it was clean. When i dropped the car off 13days later my final bill was $1435.00 a hell of a lot more than i was initially quoted. By the way just thought i would add the employees were cracking jokes about a customer who was on the phone and got the camry that we requested and they were wanting the suv we were forced to rent at a higher price. Total bullshit I will never rent another car from any budget rental service again im very displeased and disgusted.

My review is for this location, not Avis overall…read more We got a bit of a lemon from the Denver Airport, and I tried to contact Avis corporate. I was on hold seemingly forever and they confirmed I could exchange the car here (about 40 minutes from the airport). I called this AM and I reached a gentleman that said he could help as long as a car came in when scheduled, but please call to confirm. I tried calling this afternoon, but all calls went to the Avis 800 number, and honestly, they were a little frustrating to deal with. I decided to just drive to the location, and the man I spoke with this morning was there. He remembered me, and was very friendly and helpful, taking care of the exchange in minutes. As expected, his phone was ringing and he couldn't answer so those calls were going back to the toll free number. Hiring is very difficult now, so I understand he was doing everything he could. I'd give 5 stars to the employee for his efforts and 3 stars to Avis -- that's how I landed on a 4.

Two Brothers are always on time. Very accommodating if there are last minute changes in flight…read moredeparture and arrival. vehicles always clean and comfortable. curtious and talkative drivers. My wife and I have been using their services for several year. Will pick up at all hours day and night 24/7. Bert & Shari

Everything was great! Andrew was amazing. Super safe…read moredriving, vehicle was comfortable and clean and great communication on pickup and drop off. Andrew was very friendly and accommodating! I highly recommend.

I had to rent a vehicle for 4 days, as my car had some mechanical issues, and needed to be towed to…read morefixed by my auto mechanic. I'd rented from Enterprise Rent-A-Car in other cities and always had a great experience. Well, Sam, the Enterprise Agent at this Broomfield, CO location was stellar and definitely reminded me of why I'd rented from this company in the past. First off, the agents were scrambling the Saturday morning that I was scheduled to be picked up and start my Enterprise Rent-A-Car car rental. Apparently, they had just had a major recall on many of their car rentals, so they were short cars. Sam stepped up to the plate and sent someone out to pick me up immediately, after he'd learned that I'd been waiting for over an hour. When I arrived to their location, Sam was on the phone, handling a call to another customer very calm, courteously, and professionally. He then attended to me immediately after hanging up the phone. Since they were short vehicles, he upgraded my vehicle to the next class free of charge, and due to the inconvenience I was caused in being picked up late, he added a 15% discount! I was very impressed by Sam's professional, and excellent demeanor. Prior to speaking with Sam, I'd spoken to a female agent twice that morning who was very rude and actually hung up on me. (I won't name her in this review). I commended Sam for his wonderful customer service as he handled not only me, but various customers over the phone very calm, and politely. I can honestly say that Sam is the reason why this particular Enterprise-Rent-A-Car location has earned my business and I will be returning here and referring friends and family to this location when they need a car rental.

I got a car from them when my car was in the SVE body shop! So easy to work with! I didn't like…read morethe first car, no problem, they switched it out for another. I highly recommend. Pat D