If I could give zero stars I definitely would. We rented a vehicle for vacation. When we received…read morethe vehicle, the outside was filthy. We were told we could take it to a car wash and they would deduct up to $20 for the wash. The inside had footprints in the back as well as driver side. Also noted, there were no floor mats in this vehicle at all. When we returned the vehicle, we vacuumed out the vehicle top to bottom, wiped down the interior (even though we did not receive it that way) and windows. Photos are attached in the review of the returned vehicle. All of a sudden, over 24 hours later we receive a call that we will be charged $325 for cleaning the vehicle out. I was shocked. If you review the photos of the vehicle, there is no dirt, sand or dust in the vehicle. The vehicle was returned spotless. I will be fighting these charges as that is a little excess for cleaning. Steer clear of Budget in North Glen on 104th and spend the extra money at enterprise car rental. I read all reviews here and the cleaning fees are crazy. They do not clean the vehicles when you get them! Its your responsibility to clean it they said. Attached is also the Budget agreement paragraphs on returning the vehicle clean. Normal wear and tear is okay it states, but a piece of hair, or a piece of sand left behind is warrant for $325 cleaning fee?

Even though I specifically asked about a late return fee if I dropped the key in the after hours…read morebox and was told there would not be a late fee, I was charged a late fee. No answer at the phone number provided on the contract. Lying to customers is never a good practice. I would advise you to rent elsewhere.

I was helped by Nick and Tim, not only are they extremely professional and efficient, they do well…read moreunder pressure & theyre nice to look at too! They engaged with customers during the wait time which made it fly by, beautiful car, very helpful and smart young men! Thank you! definitely recommend. -Red Charger

I didn't know about the $300 deposit.which I was not expecting to have to pay other than that…read moreemployees were great and helpful

Enterprise has OUTSTANDING customer service across their entire agency…read more I've been a customer for over 20 years and truly admire their business model. They seem to understand the value of maintaining and developing a strong base of loyal customers.

Don't rent from here, they'll make you pay for their mistakes…read more I was in a car accident and needed a rental while insurance figured things out and I was able to get a new car. They were very helpful, but the problem came after. I had to return my first rental car because I noticed a tire was losing air. Anybody who lives in the area knows there's been a ton of construction going on. No big deal, I called them and was able to bring it in, and they saw the tire was indeed losing air, documented things like they typically do when you return a car, saw no issues, so they replaced the rental for me and took the car back. I had no issues with the second rental, used it and returned it when I bought a new car. Cue a month or so later, and I get a letter in the mail essentially billing me for "damage done to the rental." To the tune of $1,400. It was for the first rental car that I had returned because a tire was losing air. Apparently, the steel wheel had been damaged and they had to replace it and the wheel. When I returned the car, the tire was not flat. Yes, it was losing air, but it was not completely flat and sitting on the steel wheel. The employee looked everything over and gave the okay. I'm assuming that they let the car sit after I returned it, and let the tire continue losing air, thus leading to the damage that I'm now being charged for. Shame on me for not taking photos of my own when I returned the car, like I've typically done in the past with rentals. I had a million other things on my mind with the accident, but I won't make that mistake again. Yeah it's a long review, because I'm really upset. Just don't rent from here.

First of all ill start off with sayin i reserved a camry. Was left with a jeep compass ( not the…read moremost comfortable, lacking enough weight to pass big trucks safely on the highway) total p.o.s. I had to leave town and look at homes in nearby states. Was quoted around $300 online to rent it. Totally different price when i got there ended up payin $850 just to drive that shitbox off the lot. Will say the thing at least got decent gas milage but thats all i will say. The vehicle needed an oil change before i rented it at least that was what kept being displayed on the instrument cluster. Besides that opperating the navigation without any instructions proved to be a pain in the ass. Plus the parking break would engage every time you change a shift position ( very agravating ). Noticed a sign when you go in the office that said if you bring the rental back dirty they wil bill you an extra $400 so i made sure it was clean. When i dropped the car off 13days later my final bill was $1435.00 a hell of a lot more than i was initially quoted. By the way just thought i would add the employees were cracking jokes about a customer who was on the phone and got the camry that we requested and they were wanting the suv we were forced to rent at a higher price. Total bullshit I will never rent another car from any budget rental service again im very displeased and disgusted.

The guy in the front was very discriminating. Didn't help out at all. Said he's machine wasn't…read morereading my license at all and he didn't even try it. Basically saying I'm not gonna help simply walk away. READ ALL THE COMMENTS THERES PLENTY OF THIS RUDE EMPLOYEE. Hopefully they get this guy out soon!! This place is a total rip off too! Waisted my time and money coming here after checking out for everything I come and at the last minute they ask you for a deposit and to run your credit check. Isn't this suppose to be all in your check out order ? Horrible service ! DEFINITELY SAVE YOUR TIME AND DO NOOOOT COME!!!

I had to rent a vehicle for 4 days, as my car had some mechanical issues, and needed to be towed to…read morefixed by my auto mechanic. I'd rented from Enterprise Rent-A-Car in other cities and always had a great experience. Well, Sam, the Enterprise Agent at this Broomfield, CO location was stellar and definitely reminded me of why I'd rented from this company in the past. First off, the agents were scrambling the Saturday morning that I was scheduled to be picked up and start my Enterprise Rent-A-Car car rental. Apparently, they had just had a major recall on many of their car rentals, so they were short cars. Sam stepped up to the plate and sent someone out to pick me up immediately, after he'd learned that I'd been waiting for over an hour. When I arrived to their location, Sam was on the phone, handling a call to another customer very calm, courteously, and professionally. He then attended to me immediately after hanging up the phone. Since they were short vehicles, he upgraded my vehicle to the next class free of charge, and due to the inconvenience I was caused in being picked up late, he added a 15% discount! I was very impressed by Sam's professional, and excellent demeanor. Prior to speaking with Sam, I'd spoken to a female agent twice that morning who was very rude and actually hung up on me. (I won't name her in this review). I commended Sam for his wonderful customer service as he handled not only me, but various customers over the phone very calm, and politely. I can honestly say that Sam is the reason why this particular Enterprise-Rent-A-Car location has earned my business and I will be returning here and referring friends and family to this location when they need a car rental.

I got a car from them when my car was in the SVE body shop! So easy to work with! I didn't like…read morethe first car, no problem, they switched it out for another. I highly recommend. Pat D

Had a great experience with Levi this morning. Levi & Enterprise were extremely diligent with pick…read moreup time & super helpful and polite throughout the process. Would absolutely recommend.

The manager was so accommodating and couldn't help us out enough after the downtown location…read moremistakenly told us they could pick us up from our hotel location. We were so stressed about this and he made everything right!

"Amazing customer service! The team is friendly, accommodating, and always willing to make…read moreadjustments when needed. Jason and Elijah went above and beyond to ensure a great experience. Highly recommend!"

I needed to rent a car for the week and I was very impressed with this place. The location was a…read morelittle weird in an older strip mall. I was a little worried about leaving my vehicle, but I was assured it would be fine. Arriving it was a very smooth process checking out the car. The guy working thanked me for being a Gold Member and upgraded me without even asking. Just pretended the car and just as smooth. The lady working the counter this afternoon was super friendly and nice. I will for sure be back for any of my rental car needs.

Rented a car for 4 days car had issues they offered no help and everything they offered would have…read morecost me 600-1400 and left me stranded for days with my wife having cancer and an appointment to get to. The manager told me she would call me back never called me back and went on vacation the employees were laughing at my misfortune the overall service there was horrible I would not rent here they will leave you high and dry if anything happens to your car and will not accommodate or help you in anyway stay away and I never leave bad reviews but these people are horrible and do not care at all about helping customers

Honestly, this was the absolute best location I've ever rented from, I called to do an exchange…read morebecause I didn't like the vehicle I had picked up in the springs and spoke with an amazing woman named Josie. I got there and the process was fast and Josie was more than friendly and happy to help. I recommend this location and her on any day of the year. I won't be going to any other location!