I came to this Hertz location in order to pick up an existing reservation for a full size suv while…read moremy car was having some work done. When I arrived (two hours early) the agent was apologetic in her news that they did not have a Full Size SUV on the lot. However, she was speaking to her manager as I was walking in as an effort to make the reservation correct before I arrived. Instead of lying to me that a Nissan Pathfinder or Ford Escape was a Full Size SUV this Hertz Location offered to pay for a Lyft to send me to the nearest location with a Full Size SUV. They went above and beyond my expectations for fulfilling my reservation request and even with my early arrival they still were able to make a resolve for the issue. I have rented lots of cars. When this has happened to me before, the agent would lie and say that's the class you reserved or that they're completely sold out. Even if they had another car in the class I rented at a nearby location they never offered for transportation between the offices. This Hertz location went above and beyond. Best of all; they were honest.

Before leaving on a lengthy roadtrip, we noticed our rental car's tires were not roadworthy, as…read moretheir tread was worn down below what is considered safe, so we took photos to document the situation and called Enterprise to request a different car before driving back to the rental location, where we were given a new rental car along with profuse apologies and comped a full tank of gas for the inconvenience. Although we weren't happy that Enterprise hadn't noticed our first rental's bald tires before we did, we appreciated their prompt response to our complaint and that they made things right without a hassle.

Booked a car online 25 days in advance. Decided to actually…read moreshow up just to make sure everything was ok and no hidden surprises. Guess what! Hidden surprises!! If using a debit card there are several unreasonable hoops to jump through. 1: You MUST provide a utility bill in your name that matches your license and must be issued in the last 60 days! Are you joking?? What a crazy requirement! I sold my house and moved in with my girlfriend and the bills are in her name. 2: you must have a declaration page from your insurance company. 3: You must have a paystub no more than 3 weeks old. Really?? 4: Your bank statement address must match your drivers license address. I CANCELLED MY RESERVATION AND WALKED OUT. Rent elsewhere

We are incredibly grateful for the outstanding service we receive from Bargain Van in Brookhaven…read moreand Broomall. They make reserving vehicles quick and easy, and their team consistently goes above and beyond to accommodate the transportation needs of Delaware County Special Olympics. Most importantly, they provide safe, clean, and reliable vehicles, giving us peace of mind as we transport our athletes to practices, competitions, and events. Their professionalism, flexibility, and commitment to customer service make them a valued partner in helping our athletes succeed. Thank you, Bargain Van, for your continued support of Delaware County Special Olympics. We truly appreciate everything you do!

Absolutely fantastic. I made a reservation on the website. If you've ever tried to rent a van, it's…read morenot easy--even at the airport. Price was great, so I crossed my fingers. I went in on and everything was in order. The office wasn't posh, but it was clean. I was in-and-out in less than 10 minutes. Here's where it gets amazing. I was planning to take a sofa to my daughter in NC. When I got it loaded in the van, we found out that the sofa had mice ;( so I dumped the sofa at the curb and returned the van expecting to pay for one day per the rental agreement. No worries. When I got back and told about the sofa. He said no charge! Could not believe it. He was so nice. "There's no way I would charge you since you couldn't take your trip." I'll be back for sure!

Ordered moving supplies online. Went in for pick up. Staff pulled order quickly and helped bring to…read moremy car (without me asking). Even brought out the printed list that I brought with me (super helpful as I'm getting reimbursed).

I can't say enough good things about the people who work at this Uhaul rental location! Candace and…read moreJudy's customer service was exemplary. They helped me work through a tricky rental situation-- two moves in one week to and from New York during the busiest moving week of the year-- in a way that saved me money and made the whole experience much more pleasant. I have used other Uhaul locations and other truck rental facilities (Home Depot and Lowes) in the past but will never go anywhere but No Hurts for future truck rentals. The truck itself was brand new (only 700 miles on it), and the rental process was super convenient. We picked up before hours (at 6am) and dropped off after hours (around 10pm) and were able to navigate both processes smoothly using the Uhaul app. Candace walked me through the process and checked in with me during the rental to make sure things were going smoothly. Both Candace and Judy were extremely helpful and a pleasure to work with! This place has my highest recommendation and made a grueling moving process much more pleasant!

Rented a car from the Paoli, PA location for a 250-mile roundtrip to Washington, DC…read more First, Enterprise's website was much easier to use than three other well known rental companies. Second, they had cars available for the next day. Third, we got a free upgrade to a BMW X5 (we booked A4/3-series class), some leftover gas in it which was marked as empty, and a USB-C cable. Really streamlined process, got on the road in no time. Dropped the car off after hours with no issues. No bs in the receipt. Thanks for the great service!

I needed a car very last minute over a stressful Christmas week. Chris was so helpful and friendly…read moreand gave me a great deal on a vehicle. Every aspect of the car experience there was enjoyable and I will definitely use them in the future! Highly recommend!

AWFUL!!!!! The reservation was made DAYS AGO, we called many times before driving an hour and no…read moreone picked up! We get there and the woman says, they don't have cars. The reason why they failed to pick up was because they were busy. Busy with what? Customers are sitting at your location with no cars available. You are clearly without admin work, because you have no cars available. This is shady and this shouldn't be legally allowed, people reserve and no cars are available, talk about bait and switch. You're accepting reservations and wasting people's time, while ignoring correspondence to avoid accountability. I DO NOT RECOMMEND THIS LOCATION. They have the audacity to send you some generic message when you write a review, give me a break. Time is money and it's not right. I'm tempted to report them to the state and BBB, this is unacceptable. According to my friend this is a common occurrence at this location, hence why we tried to call prior to driving an hr!!!! Shady shady shady!!!

The customer service was wonderful! My car had to get some work done but I needed a car to drive to…read morework for a couple of days so I rented a car and was happy with the service and of course the car that I rented. Zack was a very friendly representative that met me at the Buick dealership down the road in the rental and brought me to his office. When I was at the office I filled out some paperwork and in no time I was driving off in a Toyota Prius to work. It was the first time I have ever driven a key-less car so Zack gave me an informative tutorial about how to just press a few buttons to get it started. It looked as if the car had never been driven because it was so clean! Thankfully there was a sticker on the inside of the car that said it was a smoke-free vehicle. I was glad to see that because I am a non-smoker and would have been disappointed if it stunk of cigarettes. I recomend using this Hertz if you need a rental car in the area. I hope that my car continues to run smoothly but if I run into anymore issues I will be back!

We like to rent from National, since we can pick our car from those in the aisle. It was…read moreinteresting at this airport that for National, Enterprise and Avis car rental companies you stand in one long line. The line did go pretty quickly though! I just wish people in line would have spread out and socially distanced better. The rep we got was very friendly and efficient. After quick paperwork, she led us outside to the aisle from which we chose. Our car was great, well-maintained and clean. Tip: Enterprise, Avis, and National share a lot and shuttle. There was a notice on the shuttle's door to call a certain phone number on our return trip to ask for a shuttle. I just took a picture on my phone so I'd have the number.

Brian was excellent when our vehicle wasn't placed. Fun guy to talk to and gave us great places to…read moreeat.

I am a regular user of Hertz good membership and this is the location that I use for my pick up and…read moredrop offs. There is always one to two staff available at all times, they answer the phones promptly, and assist me with questions efficiently. I have a zero wait time when it comes to getting my car and I'm in and out with no issues. Great team effort at this Hertz!

Picked up a minivan for a trip. There was one worker there and a few people waiting. He was nice,…read morebut we did have to wait about 40 minutes to get our van and out the door. :/ The shop looks messy and uninviting. When I made the reservation on phone, they told me it was tax exempt (for my church), but when I arrived, they told me they didn't have that on file. Not necessarily this shop's fault, but the corporate system. That type of service is frustrating.

I have rented several times from Stealth. Their fleet is all Audi and less expensive than other car…read morerentals and Turo. No hidden fees and they allow you to also use your own insurance policy. They also drop off at Philadelphia airport. The entire check-in process is also a breeze everything is done online license and insurance verification. I pickup in Media they Janes a message hours before pickup confirming parking location. Vehicles are beautifully kept.

I initiated a car rental with Kalvin on Turo. I showed him my paper ID because my wallet was…read morestolen. The Turo terms accept a paper ID as long as government issued and scanned. He still gave me trouble about the ID until finally by God's grace before my flight I stopped by my parent's house and the ID had been delivered today. I updated him with that information and even sent him a picture of my physical ID and he chose to be difficult & cancel the trip. All is fair except for the fact that now he gets to keep $240 of the $400 I paid for the rental because my wallet got stolen??? Even after I by the greatest stroke of luck got my actual physical ID? This man is evil for this and I'm still fighting to get my money back

I want to give a special shout-out to David for going above and beyond to help me with an issue…read morethat he honestly didn't have to deal with. I had been given incorrect information by Budget customer service, which left me frustrated and unsure of how to resolve the situation. David took the time to listen, look into the issue, and actually help me get it resolved. He was professional, patient, and genuinely cared about making things right. He could have easily told me it wasn't his responsibility, but instead he went out of his way to help and that made a huge difference. People like David are what make a company stand out. I truly appreciate his effort and excellent customer service. Thank you, David, for taking the extra steps. Your kindness truly made a difference and saved our trip from ending in disaster. We will be forever grateful!

To preface this, before coming to this location we had a horrible experience with budget but that…read moreall changed when we met David at this branch. The car we initially got from the airport had problems and we were directed by the customer to drive to this location. After we got here we found out they can't just switch out the car. This would have been frustrating but David was incredibly helpful, empathetic and treated us like people and not an upsell. He told us we could get the car fixed at a nearby pep boys at no cost. 10/10 would recommend getting your rental at this specific location because David is awesome. If your car has problems, ask customer service where you can get your car fixed or get towed back to your original branch.