Ali and Abdul at the Avis counter in New Haven could not have been more polite, friendly, helpful, and efficient. The car we rented was in great shape, and we received a comlimentary upgrade. Highly recommend renting from Avis in New Haven--which, unlike Hertz, is conveniently located inside the train station. read more

I've never in my life experienced such poor customer service at any business. I rented a car from NYC to attend a friend's wedding in Wallingford, CT. I unfortunately hit a pothole and got a flat tire during my trip; changed the tire to the donut and was instructed by roadside service to go to the Avis located at 155 Burr Street at Tweed Airport for an exchange so I could drive back to NYC. When I arrived at Tweed airport, the man behind the Avis counter told me he didn't have a vehicle for me and to call Roadside Assistance myself. He then proceeded to just text on his phone. He wouldn't budge on contacting any other nearby Avis until I begged him. He suggested I drive 50+ miles on the donut to another Avis. I called Roadside Assistance only to find out there were no exchanges at any Avis within close proximity and that I was stranded. It was suggested by Roadside Assistance that I go buy a tire somewhere and submit for reimbursement. I decided to drop off the car at Avis at Tweed Airport and go without a vehicle. He took my keys and said I'd receive an email receipt. Fortunately some friends were still local and hadn't left yet for NYC. I took a Lyft back to the hotel and was able to get back home in a friend's car. I came home to discover that I hadn't received a receipt so I called Customer Service. He never bothered to check me in. Avis customer service checked me in on their end and waived the "one way" fee and sent me a coupon for a future rental. I HIGHLY suggest avoiding this Avis location under any and all circumstances. The lack of care to his job and concern for customers was unlike anything I've ever seen in my life. Travel issues are immensely stressful and to receive NO assistance especially without compassion is unbelievable. read more

Wish zero stars was an option here. Their cars are all junk and all filthy! And the crazy part about that is they don't care! Their attitude is take it or leave it. Shame on you Avis for allowing this franchisee to do business under your name and flag. read more

If only I could give this place a big 0. I would never recommend Avis rental car. I picked up my rental car and it smelled like an ashtray and it was filthy. Than I did a walk around it and it had dents, dings and looked like it been through a lot. As I walked around the vehicle. I told the guy that the car had a really bad odor and was told that he didn't have another car at the time. I ended up taking it because I had no other alternative at the time. I drove off and as I was on the highway. The truck kept trying to veer to the side. The wheel alignment was completely off. I ended up having to call my husband and when he got out of work. He followed me to return it. They did not care to apologize for the inconvenience. I was offered another car that was just as filthy with dog hair all in it. Than a 3rd car that had maintenance required as well as bald tires. We finally gave up and told them we would be calling corporate. They told us that they are a franchise so it doesn't matter who we called. I ended up paying 70 dollars for a vehicle that I not only was unable to drive, rude customer service and a valuable lesson. To never, ever rent from Avis ( should be called rent a wreck) but that name is taken. I will stick to National and pay the extra money. Do not rent from this place as it is a franchise and they do not care about keeping you, nor your family in a safe vehicle read more

See all

Worst rental & billing experience ever. I recommend you take pictures and document everything (fuel level, mileage, car condition, etc.) because you will need them, especially if you return during off hours. I did and things still haven't been resolved after 2 calls and 6 emails to customer service. Car "officially" checked in 30 hours after it was returned - billed for wrong number of days, wrong fuel level, wrong mileage, (those charges were corrected after only two customer service interactions) and now having to dispute $76 of tolls outside of rental period - getting the run-around from Avis since this is a 3rd party service and "not within their ability to correct"... read more

I normally do not write reviews but..... this place is horrible, I have rented in the past so it must be this place specifically. I rented a car from I believe it was Ray (at least that's what it says on my receipt) and was told to wait while he cleans the vehicle for us. Well literally one minute later and he also just sat and stared at us, proceeded to tell us we're good and hand us the keys. WE WERE CHARGE 574.09 DOLLARS FOR A CLEANING FEE AFTER WE DROPPED OFF THE VEHICLE. ARE YOU KIDDING ME???? Absolute rip off and scam. I had to wait over a week for my funds to be reimbursed back to me and it's a good thing I checked my credit card statement because I didn't even receive a notice or receipt via email until after I spoke to the billing department. Definitely shady practice going on at this location I recommend enterprise to the desk next to them at this location. read more

Avis Rent A Car - I was only supposed to be charged 69 bucks not 643.27 - Car Rental Near Me - New Haven, Connecticut

A lot of the reviews on here are old so I'd like to give an updated one. The main takeaway is 1) don't come here expecting fast or good customer service 2) the two guys that work here that have zero idea what they're doing. For background, when we got up to the front desk one of their previous customers said "oh boy you're in for it". We notice the two guys are spending a lot of time texting and calling but assume good intent. Then he says they're "sold out" so they can't give us our reserved car. He says they're giving us a downgraded one that costs the same amount. That's not how any of this works but we've already waited 15 minutes so it doesn't matter. Then one of the guys takes us out to "see the car" so the other guy can do "paperwork". He asks us if it's ok that the car is dirty? No, but we've already been here for 30min, let's just get this going. We come back and the "paperwork" guy is leaning all the way back in the chair, has an AirPod in and is texting his girlfriend. We ask if there's any paperwork for us to sign and he doesn't have it. Finally the other two employees come back from their lunch break and get us squared away in a couple minutes. read more

By far the worst customer service I have ever experienced. The front counter woman is so sarcastic, rude, and unwilling to help. Do not go here if you can help it. I wish I could give zero stars. read more

Arranged for a convertible car two months ago. Called two days before to verify. Spent $20. On a taxi from train station to get to the car only to be told they do not have it. We prepaid and they refused to make it right. Just said call customer service. Tried to give us another care at inflated an price. Extremely unhelpful and could not care less about helping us. We are out almost $500.00. Avoid Avis like the plague. read more

Just witnessed a couple waiting at Budget counter. The woman from Avis literally shamed them in front of other customers for not reading a sign indicating they should talk to her for Budget rentals. Just plain rude! "Is there a reason you're just standing there? Read the sign." read more

I'll never rent with Avis again, this is the second problem i've had with them chainwide, and the call center is based in Costa Rica (good luck getting service from them). The lady at the counter when i picked up and return the car was a complete bitch, and so were the reps on the phone. There is absolutely no reason to rent with them when there are other companies out there that will go out of their way to make you happy. read more

I don't care that this location is convenient. I would rather walk else where or catch a cab to a location with better customer service. I will not ever use Avis again! I originally thought I was getting a full size car. I walked out of the office to find a mini van. Okay. I can deal with that. Not a big deal. I get in the van and it smelled like a hint of cigarette smoke and it was dirty. Okay. Annoying but a hint is tolerable and some soilage and staining weren't going to kill me. Car ran and drove fine. The problem occured when I went to return the car. My train departs at 8:11. I arrive at the rental office at ~7:45am. The door is wide open and the woman at the counter greets me with "we're not open" in a firm voice. It came across to me as barking 'cause she said it several times before I sheepishly asked "I can't return my car?" "No, you can't. The gate is closed. If you want to return it early you have to go to Tweed (airport). We open at 8," she said. I'm kind of stressing at this point 'cause I don't know where Tweed is, I'm worried about getting charged something extra for something possibly and missing my train. So, I ask "Where's Tweed?" "East Haven", she says. I'm frustrated and at a loss for words so I exit the office and I figured I'd wait till she opens the gate in the parking lot so I can pull the van in. 8:02. The gate is still not open. I walk back into the office. Two people are already ahead of me. I, patiently, waited as the customer were tended to without saying a word. 8:08 I exclaimed out "I gotta go. Here are you keys. My train is boarding." She goes "I can't do anything without a mileage" or something to that effect. I'm already flustered and honestly didn't care about her concern at that point and ran off to catch my train. Is customer service an urban myth? Is it dead? When did this culture of indifference become so prominent? Never again, Avis!! read more