Julio was great. Patient with my often changing mind on cars and finance options. Very thorough and…read moretaught me all the ins and outs of digital and safety features on car as I have not had a new car in a long g time so I left co fident worming g the car and enjoying it's features.

my friends were visited this show room...here the mechanics are they do not know how to perform…read moretheir tasks and following youtube videos and doing repairs. please don't trust them...

Just recently needed to rent a car since mine was hit and having repairs! The staff and service was…read moreexcellent and the car was great! I highly recommend Enterprise for all your car rental needs! Thank You Enterprise!

Terrible company when anything goes wrong. The car wasn't registered and they double charged me for…read moreinsurance. That's not the end of the world though - I'm a reasonable person - the real problem was no one could help me for days: not the local office, not corporate, no one - and even after 5 days when they finally replaced my car and promised me a refund, they failed to refund me - I started calling them every week and nicely explaining my situation, but they just kept telling me that only the local manager can help, and the local manager ignored me every time. And it gets worse... when they wouldn't refund me I disputed the credit card charge, and they told my credit card company there was nothing wrong and took the money back. I've re-disputed and I hope to have success, now a month later.

This is the closest Hertz from the New Haven train station. It's about a 10 min walk, so it's not…read morebad. You're better off walking there than asking someone from Hertz to pick you up. There were two people working there and customer service was average as the lady was kinda slow and I wasn't sure what she's doing on her computer. Getting the car took me about 15 mins, which wasn't bad. I am giving this place a three star due to the Hertz lady's attitude.

Place is trash. Rude rep yelling at an Asian person trying to rent a vehicle who was clearly…read moreconfused. Raising your voice doesn't help someone understand more. If I didn't need the vehicle so bad I would've walked out. It's like they couldn't hack it at enterprise so they dumped this guy at Hertz. You have other options, use the other options. Cars are scratched up so take pictures and video for yourself. The interior window on my vehicle looked like if Stevie Wonder cleaned it with a dirty wet rag and forgot to dry it off. Then watch your credit card statement as the deposit doesn't come off immediately and will lock you up for well over 24 hours. Just a crap hole of a rental place.

Convenient location but NASTY staff. Condescending guy at front desk who treats his employees like…read moredirt. Also when I picked up my rental, they sent to the wrong email address and didn't give me a receipt in-person. My card was charged and I was told to fill up to a quarter tank. When I returned, the guy told me it should be a FULL tank. Realized I hadn't gotten a receipt so I came back and got one. Method of payment said: CASH. They don't do a walk around or tour of any vehicles with you. Just "go find your vehicle" and that's it. Return it at your own risk. Seems a bit disorganized and/or clueless.

Very poor customer service in house and corporate. They don't tell you that your car might not…read morehave a full tank of gas and that you don't have to fill it upon return. Then they lie about being reimbursed for extra gas you put in.

the car was very nice no problem wonderful trip I had a 2023 Chrysler minivan thinking about…read moregetting one myself

No cars available on weekends even with reservation. Waited 30 minutes with no updates so I just…read moreleft and took a train. Just because you made a reservation 3 months in advance doesn't mean you will have a car.

Tamie was the Best! So helpful and friendly! She was Great!!…read moreThe Budget in NYC was so easy to deal with I would recommend them to Anyone looking to renti a car

Never again. Did a 2 day pre-pay rental and picked the car up as planned on 8/4 in New Haven CT…read morewith the plan to take it to Long Island on the ferry for my father's memorial service on 8/5 at 5pm. Drove the car approximately 6 miles total back and forth to my friend's house on 8/4 car was in a hotel parking lot overnight. On 8/5 car would not start. Check engine lights, battery and oil all lit up on dashboard. Called customer service, tow truck could not come for 2 hours. They had NO REPLACEMENT car available for me. The closest available car they could offer was in Newark Airport. I had to forfeit the $88 I paid to transport the car on the Bridgeport ferry. Even after I explained that I had to be at a memorial for my father they were essentially like "oh well" they also declined to refund my car rental for the day I had no car. So I had to spend over $300 total for Ubers to get me to the service and back. And then when I got home, I discovered that they EXTENDED my rental (the one that broke down) and charged an additional $1400 to my credit card despite the fact that their tow truck took the car at 11:53 on 8/5 and the car was in my possession for 25 hours TOTAL. I have disputed all charges with my cc and have filed a complaint with the BBB. Do not use this company under any circumstances.

Very positive experience. Thank you Shannon!! Great car, upgraded me without a request and was…read morevery fair with my invoice. Ill be back!

Staff is friendly, Cars are brand new in their pricing is very competitive . Definitely my new go…read moreto place.

My boyfriend and I have rented over 5 rental cars within the past month; trying to purchase a…read morevehicle (STEAR CLEAR OF NEW JERSEY). Matt was phenomenal to say the least. He went above and beyond every time to guarantee we always had a vehicle, that others' mistakes were corrected without us having to deal with any extra headaches, was extremely professional, and made our experience hassle free, and with kindness. We finally purchased a vehicle, but if we ever need a rental car, we will always go to Enterprise because of Matt, and recommend Enterprise to our family and friends because of him as well. A HUGE thank you to Matt for all of your hard work; we appreciate you!

About a month ago, I made a reservation for a compact vehicle. Upon arrival, I was greeted by an…read moreassociate and, what appeared to be, a manager. The associate was very helpful until I was asked to provide proof of personal auto insurance. I explained that I did not have a personal auto insurance policy because I did not have a functioning vehicle at the time. I also informed the manager that I worked for Enterprise in Florida, but my driver's license was still issued by Connecticut because I was in the process of transferring it to Florida for my employment. I explained that I am a student who has lived in Florida for the past two years, but I had only been employed with Enterprise for about three weeks at that point. The manager then questioned why my license was still from Connecticut and made a passive-aggressive comment: "Well, if you work for Enterprise, how is your license still in CT? Even here we have to transfer them." I found this unnecessary, especially after I had already explained my situation. Shortly afterward, she told me she needed to see a utility bill and repeatedly stated that everything would be "verified thoroughly." She emphasized this multiple times, making me feel as though she viewed me as a liability. As an Enterprise employee with a valid Connecticut driver's license, I knew this additional verification was not required because my profile is already verified to rent, as indicated by the green verification circle. I know this because I have rented from multiple Enterprise branches in Florida without any issues. After I provided a utility bill, she then informed me that she could not accept my debit card, despite having seen it in my hand throughout the interaction. At that point, another customer who had overheard the conversation stated that she had just paid with the exact same type of card I was attempting to use and had experienced no issues. Overall, I felt discriminated against during this interaction, especially as an Enterprise employee who understands the rental and verification process. It seemed as though the manager was looking for any reason not to rent to me and continued asking unnecessary personal questions regarding my residency. The experience was particularly frustrating because I urgently needed a one-way rental to transport my belongings back to Florida. As a result, I had to visit a different Enterprise branch, where I was assisted without any issues. They did not require nearly as much documentation or questioning as I experienced at the Branford branch. Enterprise prides itself on providing exceptional customer service, and I know that firsthand because I strive to uphold those standards every day as an employee. Unfortunately, I did not receive that same level of professionalism or respect during this experience, which was both disappointing and disheartening.

First time using Hertz after always using National for business. I flew out of Tweed airport…read moreSaturday ay 7am so I returned my car at 6am. I put the keys in the provided drop box at the counter and left. Next thing I know I'm being billed all the way thru Sunday. To make things worse Hertz customer service has dropped the ball cause days later I'm still trying to fix this with Hertz. I don't recommend renting from Tweed location, either staff is lazy and doesn't check in their cars ontime or they are deliberately ripping people off, either is unacceptable.

Waaaaay too expensive! They quoted us at about $300 and then charged us over $700. Very upsetting…read moreand I will never rent a car from here again!

My brother flew into NYC to visit friends for a birthday party and rented a car so he could get…read morearound the city and return it to the airport afterward. He booked and paid in full in advance for a specific car or similar vehicle, but unfortunately, they did not honor the reservation as expected. We were told they were overbooked and that there weren't many options available. There was a car outside that we were told had been reserved for a later pickup, which was frustrating to see when my brother had already paid for his reservation. Whether that was actually the case or not, it certainly left a bad impression. To his credit, the guy at the desk was trying to be helpful, and my brother ultimately accepted an older car because he needed transportation. However, the overall experience left a bad taste in our mouths. Next time, we'll probably consider using Turo instead.

At this point, I'm completely turned off from rental car services after my experience with Budget…read more I prepaid for a sedan rental, but when I arrived, I was refused the vehicle because I didn't have a physical card for "incidentals"--despite already having a card on file from my prepayment. At no point during the booking process was I told a physical card was required. Apparently, if you're returning the rental to a different location, that's a requirement. Instead, I was told to take an Uber to another location and hope they had a vehicle available. I called ahead to make sure they did and was told they had an SUV. I got there, and they gave me a minivan instead...then charged me extra for the "upgrade." Looking back, I should've cut my losses right then. The drop-off was even worse. My reservation ended at 1:00 p.m., and I arrived at 1:08 p.m., only to find out the location had closed at 1:00 p.m. I was never informed that my reservation end time was the exact same time the location closed. I called customer service, and their solution was to drop it off at another location...and, you guessed it, charge me again. I was told the grace period doesn't apply if the location closes at your scheduled drop-off time. On top of that, they charged me for an extra hour because it took time to drive to the new location. Not to mention the gas I had to use getting there. Customer service eventually agreed to refund the extra rental hour, but that doesn't erase the inconvenience or the lack of accountability. I have never experienced such unaccommodating and unprofessional customer service from a company. Needless to say, Budget will never get another penny from me, and I'd strongly caution anyone considering renting from them to think twice. Save yourself the headache.