the car was very nice no problem wonderful trip I had a 2023 Chrysler minivan thinking about…read moregetting one myself

No cars available on weekends even with reservation. Waited 30 minutes with no updates so I just…read moreleft and took a train. Just because you made a reservation 3 months in advance doesn't mean you will have a car.

Tamie was the Best! So helpful and friendly! She was Great!!…read moreThe Budget in NYC was so easy to deal with I would recommend them to Anyone looking to renti a car

Never again. Did a 2 day pre-pay rental and picked the car up as planned on 8/4 in New Haven CT…read morewith the plan to take it to Long Island on the ferry for my father's memorial service on 8/5 at 5pm. Drove the car approximately 6 miles total back and forth to my friend's house on 8/4 car was in a hotel parking lot overnight. On 8/5 car would not start. Check engine lights, battery and oil all lit up on dashboard. Called customer service, tow truck could not come for 2 hours. They had NO REPLACEMENT car available for me. The closest available car they could offer was in Newark Airport. I had to forfeit the $88 I paid to transport the car on the Bridgeport ferry. Even after I explained that I had to be at a memorial for my father they were essentially like "oh well" they also declined to refund my car rental for the day I had no car. So I had to spend over $300 total for Ubers to get me to the service and back. And then when I got home, I discovered that they EXTENDED my rental (the one that broke down) and charged an additional $1400 to my credit card despite the fact that their tow truck took the car at 11:53 on 8/5 and the car was in my possession for 25 hours TOTAL. I have disputed all charges with my cc and have filed a complaint with the BBB. Do not use this company under any circumstances.

My boyfriend and I have rented over 5 rental cars within the past month; trying to purchase a…read morevehicle (STEAR CLEAR OF NEW JERSEY). Matt was phenomenal to say the least. He went above and beyond every time to guarantee we always had a vehicle, that others' mistakes were corrected without us having to deal with any extra headaches, was extremely professional, and made our experience hassle free, and with kindness. We finally purchased a vehicle, but if we ever need a rental car, we will always go to Enterprise because of Matt, and recommend Enterprise to our family and friends because of him as well. A HUGE thank you to Matt for all of your hard work; we appreciate you!

About a month ago, I made a reservation for a compact vehicle. Upon arrival, I was greeted by an…read moreassociate and, what appeared to be, a manager. The associate was very helpful until I was asked to provide proof of personal auto insurance. I explained that I did not have a personal auto insurance policy because I did not have a functioning vehicle at the time. I also informed the manager that I worked for Enterprise in Florida, but my driver's license was still issued by Connecticut because I was in the process of transferring it to Florida for my employment. I explained that I am a student who has lived in Florida for the past two years, but I had only been employed with Enterprise for about three weeks at that point. The manager then questioned why my license was still from Connecticut and made a passive-aggressive comment: "Well, if you work for Enterprise, how is your license still in CT? Even here we have to transfer them." I found this unnecessary, especially after I had already explained my situation. Shortly afterward, she told me she needed to see a utility bill and repeatedly stated that everything would be "verified thoroughly." She emphasized this multiple times, making me feel as though she viewed me as a liability. As an Enterprise employee with a valid Connecticut driver's license, I knew this additional verification was not required because my profile is already verified to rent, as indicated by the green verification circle. I know this because I have rented from multiple Enterprise branches in Florida without any issues. After I provided a utility bill, she then informed me that she could not accept my debit card, despite having seen it in my hand throughout the interaction. At that point, another customer who had overheard the conversation stated that she had just paid with the exact same type of card I was attempting to use and had experienced no issues. Overall, I felt discriminated against during this interaction, especially as an Enterprise employee who understands the rental and verification process. It seemed as though the manager was looking for any reason not to rent to me and continued asking unnecessary personal questions regarding my residency. The experience was particularly frustrating because I urgently needed a one-way rental to transport my belongings back to Florida. As a result, I had to visit a different Enterprise branch, where I was assisted without any issues. They did not require nearly as much documentation or questioning as I experienced at the Branford branch. Enterprise prides itself on providing exceptional customer service, and I know that firsthand because I strive to uphold those standards every day as an employee. Unfortunately, I did not receive that same level of professionalism or respect during this experience, which was both disappointing and disheartening.

Very positive experience. Thank you Shannon!! Great car, upgraded me without a request and was…read morevery fair with my invoice. Ill be back!

Staff is friendly, Cars are brand new in their pricing is very competitive . Definitely my new go…read moreto place.

The staff was friendly and helpful, yet professional. They were also accommodating to meet my…read morerental needs. I needed a car within hours of making the reservation online and offered me a pickup truck, which was the last vehicle they had available. They also walked me to the truck, did a brief walk around to note any scratches or dents that were present. The location was easy to get to and the office was clean and organized. As a side note... I enjoyed driving the pickup truck! :)

Never rent from enterprise. booked months in advance full size suv. not available when I arrived…read moreahead of family vacation. no one contacts you to let you know your car isn't available. just show up and pray. at least the call center rep wasn't helpful as well. I was a long time customer up until now. I will never rent with them again. Their solution below- go to a website and fill out a form stay on hold for 10 mins to talk to a customer service person out of the country you can barely understand and cant help anyway. Well done!

Jovan was awesome. Made the rental experience easy. Very organized and hard all the paperwork…read moreready for signatures. It was also nice they saved the stuff my daughter left in the car upon return.

The first 2 experiences were positive but as of late they have been awful…read more Charged me 600 for a rental after a car accident. Made me wait an hr and then the cheapest car was 600

Gemini Car Rental is one of the best private car rental companies out there. Whenever I'm in need…read moreof a car all I do is message Ramcee and he gets back to me within an hour. Highly recommend trying it out if you're in the New Haven area.

From the owner: My company at Gemini Car Rentals LLC is great with communication and very easy to work with ,…read more very professional and my cars are very reliable and my car rental services are very convenient , highly responsive , and accommodating .

I rented a mini van for a trip to Buffalo, New York from West haven, CT for 3 days at Sixt rent a…read morecar. I picked it up a few hours early on Monday morning. I brought it back at noon on Thursday. The man behind the counter was a little rude due to the timing (I didn't know you have to return in at the exact time you rent it) but the woman quickly took over and took care of all of my concerns. The place is quite cheaper than any other place and if you want unlimited miles than this is the place for you. I found this experience quite easy and would definitely rent again. I recommend this place to anyone above and beyond. Thank you Sixt rentals.

I had a great experience at the actual SixT Times Square location. Very helpful guy at the counter…read more Great, fun car that was an upgrade. Second car (we rent for the summer - city dwellers during the year without a car), was fine. Unfortunately, that's where the good ends: BOTH cars have expired registrations. Seriously? We rented the cars for a month, drove them two hours from where we picked them up car, only to find out it's not even legal to drive them. Having a current registration feels like a pretty baseline must-have. And SixT is ZERO for TWO.

Convenient location but NASTY staff. Condescending guy at front desk who treats his employees like…read moredirt. Also when I picked up my rental, they sent to the wrong email address and didn't give me a receipt in-person. My card was charged and I was told to fill up to a quarter tank. When I returned, the guy told me it should be a FULL tank. Realized I hadn't gotten a receipt so I came back and got one. Method of payment said: CASH. They don't do a walk around or tour of any vehicles with you. Just "go find your vehicle" and that's it. Return it at your own risk. Seems a bit disorganized and/or clueless.

Very poor customer service in house and corporate. They don't tell you that your car might not…read morehave a full tank of gas and that you don't have to fill it upon return. Then they lie about being reimbursed for extra gas you put in.

This is the closest Hertz from the New Haven train station. It's about a 10 min walk, so it's not…read morebad. You're better off walking there than asking someone from Hertz to pick you up. There were two people working there and customer service was average as the lady was kinda slow and I wasn't sure what she's doing on her computer. Getting the car took me about 15 mins, which wasn't bad. I am giving this place a three star due to the Hertz lady's attitude.

Place is trash. Rude rep yelling at an Asian person trying to rent a vehicle who was clearly…read moreconfused. Raising your voice doesn't help someone understand more. If I didn't need the vehicle so bad I would've walked out. It's like they couldn't hack it at enterprise so they dumped this guy at Hertz. You have other options, use the other options. Cars are scratched up so take pictures and video for yourself. The interior window on my vehicle looked like if Stevie Wonder cleaned it with a dirty wet rag and forgot to dry it off. Then watch your credit card statement as the deposit doesn't come off immediately and will lock you up for well over 24 hours. Just a crap hole of a rental place.