Very professional and friendly. Jacob was great! He helped me work through some issues at check…read moreout, and he went above and beyond. Excellent customer service! Thank you.

The great folks at Enterprise Rental provided me with a Jeep Cherokee while my car was being…read morerepaired. Fast service upon arrival and they were VERY busy but took care of my needs. Will most definitely use their services again.

These guys are AMAZING! Was in the worst of all problems and they had my back and took such great…read morecare of me! I'd do anything for this company! They deserve the highest of ratings! God bless them! This will always be my go to place and I'll definitely be sending my family and friends to them! Thanks for everything guys! Chuck is the BEST!

I would give a 0 if it has the choice available. I never read reviews before I rent. I will now!!…read moreThis place is a complete scam! The cars are dinged up. They go after your insurance and place a claim, even for damage existing already. If they actually get money from your insurance company, they pocket the money! The dings and dents don't get repaired. DO NOT RENT FROM THESE SCAMMERS! I was at he Seattle Washington site, the absolute rudest staff! Pay extra, go through a reapable company

I had a very disappointing and concerning experience with the Hertz location on Brookpark Road…read more(5411 Brookpark Road). I strongly encourage others to be cautious when renting from this location or better yet, not to rent from this location. If I could, I'd give them 0 stars. My rental was originally prepaid through Priceline. When I arrived to pick up the vehicle, I was informed that the car class I reserved was not available. I paid for a midsize SUV but was instead given a compact Jeep. Also, I was told that I could pay an upgrade of $25 per day to get another vehicle, I said that most locations will give you a free upgrade if they don't have the vehicle you reserved ready. He was very rude and said absolutely not. All of a sudden, they came out with this compact jeep, being that I was in a rush and had to get back to work, I had to take what they gave me at the time, I thought it's just a rental. I knew by this interaction that this was a ghetto spot and he certainly was a scam artist. By the way, they have a lot of vehicles in that garage connected to the back of the building, I saw all of the vehicles in the garage when I went to drop their key off this morning at 8 am, Later, after my Lexus was damaged during the January 2026 winter storm, I had to extend my rental several times while waiting for my vehicle to be repaired. I renewed the vehicle online three separate times at a rate of $215 per week. Based on those renewals, my total expected balance was $829, and I have a copy of the receipt reflecting that amount. I returned the vehicle on March 2, 2026 at approximately 7:00 PM. The location was already closed, and there was no key drop available. Because I was concerned about potential issues, I documented the return by taking photos and a video showing the vehicle on their premises and in good condition. Since there was no way to leave the key, I returned the following morning to hand it directly to the staff. When I arrived the next morning, I was presented with a receipt totaling $1,727. I immediately questioned the charge because my total should have been $829 based on the weekly renewals. I was told that the computer system changed the rental to a monthly rate because the vehicle was returned late. However, the vehicle was due at 1:00 PM and was returned at approximately 7:00 PM the same day. Even if a late fee applied, it should not have resulted in a charge that nearly doubled the total cost. What concerns me even more is that I already have documentation showing the correct total of $829. My credit card company was also able to see the original charges and confirmed the expected total that matched my receipt. I have filed a complaint with Hertz corporate, and they informed me that someone would contact me within 3 to 5 days. I have also spoken with my credit card company, and if the incorrect charges go through, I will be formally disputing them. This experience has been extremely frustrating and disappointing. Customers deserve transparency, fair billing, and honest service. I hope Hertz corporate reviews what occurred at this location and addresses the situation appropriately. Until this matter is resolved, I strongly encourage customers to carefully review their receipts and document everything when renting from this location. I wish I had read the reviews, the black guy is rude, the black lady is rude also. This place needs to be shut down.

I prepaid a car reservation with Dollar car rental in Parma, OH. Just about 18 hours prior to pick…read moreup, I received a cancelation email telling me they didn't have any more cars. So now they have my $433.75 and I don't even have a car. Here it is, a week later and they don't want to approve my refund. For days I've been going through time consuming emails and chats with no success. I believe they think they can wear a person down until they just give up. Has anyone else had this problem with either Dollar Car Rental or Hertz?

Bill worked on my car after an accident and made the repair process hassle free. I have never been…read moreto a more welcoming or accommodating auto shop in my life. I will go to him for any of my repair, along with recommending him to anyone that needs an honest mechanic.

I got my car back on Friday November 7th, 2025. Bill and staff know their craft. My car looks…read moreperfect, it drives perfect and there is a lifetime guarantee. This may be the best Auto Body shop in all of Ohio. I'm overwhelmed with happiness. Highly recommend! Ame K.