I reserved a vehicle for here a month in advance, got the text messages that my reservation was…read morecoming up and when I got there in the day of my reservation they said sorry we have no cars. Won't be coming here anymore.

Firstly, I try very hard to accommodate a business before I judge. Very patient and understanding…read more However, after a few years on this earth, you can tell when someone just isn't trying... I reserved my car well in advance around the 17th June for a rental we needed for the day, because our primary car was in the shop. On the day-of, we showed up and the young man (nephew of owner) was pleasant, if a bit disorganized. We picked up the vehicle and completed our inspection. He did not walk out with us to help. I would have enjoyed accessing the interior. If so, we would have been spared the wreckage of the previous tenant on their family drive from Florida. It was clear nothing was cleaned. Dog hair, sand, a leftover water bottle, and glove compartment games. I could only note the scratches on the car with the small slip receipt given me. Once I provided this to him and obtained the key, we went outside to enter. That's when we found the wreckage. I immediately ran inside through the rain to tell him. At this point, the door was already locked for closing at 6. Oh and he had mentioned if we hadn't shown up before our arranged time, his computer would have shut down and he couldn't help us. Haha. Sure, buddy. At that time, I didn't have a choice and had to drop off our car so I took it with full intention to get a discount when we tallied up the negative marks. Drive was nice and car was tuned. Mileage did not agree with paperwork. FF to next afternoon. Had to split work shift to return on-time. Swapped car seats and after paying $220 to repair shop, prepared to pay this lazy rental shop. Drive over with spouse and child, let them continue to appointments. Oh yeah, I also filled up gas tank to full. I sat for 30 min waiting for female clerk to help a gentleman. Ultimately his ID failed a validity check -and she couldn't rent him a car? Wow. So I step up after multiple people are now waiting. I state succinctly I am dropping off my car but it was very messy from the start and I want a discount. I only expected perhaps the insurance and incidentals added. Instead of giving them to me, she calls up the owner and I can hear him complaining about my not having inspected the inside prior to release. How about your clerk simply vacuum and wipe down?? She writes my number and says manager will call. His name is Abdelaziz Daray. He still hasn't called five days later. NEVER do business with this business or this man. I plan to visit soon to have a serious chat and get most of my $160 back. At least my discount card offers $10 off the rental from The start. If I could give no stars I would.

The two women who helped me were incredibly kind and professional! The first car I got had a flat…read moretire (took it home and noticed) but I called them and they immediately got me a replacement. They handled the situation very quickly and professionally. They answered all my questions and concerns. The cars were clean, no issues with the service. For context: this was my first time renting a car and having only heard horror stories, the agents made me feel comfortable and made the overall experience great.

Great service from start to finish I got a Nissan it was really clean and nice it was perfect,…read moreeveryone was very helpful. The lady at the front desk was extremely nice and helpful would definitely recommend this place

This business is pathetic. Two hours before we are to pick up a car for a family trip we were told…read morethere are no more cars available and somehow they overbooked. Now I'm left scrambling to find a solution two hours before the trip started. Budget car rentals is pathetic. Terrible terrible business. Go anywhere else.

We reserved a car and prepaid for it. Went to pick it up this afternoon, pulled into a completely…read morefull lot of random cars and a line of folks standing outside the door. Apparently, the one person working at that location stepped away to perform an oil change on the only car they had available. After 45 minutes he finally showed up and was unapologetic. There were many folks there with us, one woman was from Maryland and thanks to crappy service she was stranded in Columbus with no vehicle. The person offered no assistance other than telling everyone there to call customer service for a refund. No apologies. After trying customer service for the third time (we were on hold for 20 minutes each time and then hung up on) we were able to get a full refund at least. I think this is just a poorly run location but it will be awhile before we use Budget again.

Don't rent from this location. They rented us a vehicle that had a tire that had been plugged on…read morethe SIDEWALL. A true safety issue. And the plug was very visible and they should not have been renting out the vehicle. I had to pay out of pocket to have a new tire ordered and installed. $200.00. I may or may not get reimbursed. Go anyplace else to rent a vehicle. These guys don't care and certainly don't have any sort of quality control. Which is obvious from all the other reviews i read!

I have rented from this location many times over the past two years and have always had a good…read moreexperience.

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Diego was fastidious in his work on our Truck which we use to haul are large short haired dog and…read morethe small hairs get stuck everywhere. The car looked like new on the inside and was beautiful on the outside. He was the quickest to respond, the best price and obviously has great previous ratings. We will be using him again!

Diego did a great job! He was on time and very professional. My windows had smudges from my dogs…read morelicks, the floors were covered with crumbs, mud etc, the cup holders and that general area had a lot of crust as well. He did a great job. It looks brand new. It cost $160 for the interior. I did get cheaper quotes and I do wish this included the exterior but all in all he did a great job.

This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.

First Yelp should have a no star to click on. I tried to rent a vehicle using a card from my…read moredaughter. They asked if she was here and I said no, that she was in Delaware. I was told that they had to have the card with the chip, and that they did not take cards over the phone. The vehicle that I had reserved was not the vehicle they were going to give me. I then canceled the reservation after being there for over an hour and a half to try to resolve the issue. I will not be going to them anytime soon. This was in Warren, Ohio.