The two women who helped me were incredibly kind and professional! The first car I got had a flat…read moretire (took it home and noticed) but I called them and they immediately got me a replacement. They handled the situation very quickly and professionally. They answered all my questions and concerns. The cars were clean, no issues with the service. For context: this was my first time renting a car and having only heard horror stories, the agents made me feel comfortable and made the overall experience great.

Great service from start to finish I got a Nissan it was really clean and nice it was perfect,…read moreeveryone was very helpful. The lady at the front desk was extremely nice and helpful would definitely recommend this place

Horrendous service horrendous did not explain the terms and conditions at rental I rented through…read moreUber and they didn't explain that it wasn't gonna be taken out of my Uber account. They said that I had to be automatically deposited from my current my personal account then they charge me $195 for returning one day late. Ridiculous manager total failure, like total failure, horrible service horrendous. These people do not know how to operate a rental service and deserve to be out of business.

This is another go to place for us. Centrally located and always has a great experience with the…read moregentleman behind the counter. Some cars need to be aired out more because moronic people smoke in the cars and not supposed to but the cars are always clean. We rent all the time when traveling. Good cars, newer cars and always a good experience.

This business is pathetic. Two hours before we are to pick up a car for a family trip we were told…read morethere are no more cars available and somehow they overbooked. Now I'm left scrambling to find a solution two hours before the trip started. Budget car rentals is pathetic. Terrible terrible business. Go anywhere else.

We reserved a car and prepaid for it. Went to pick it up this afternoon, pulled into a completely…read morefull lot of random cars and a line of folks standing outside the door. Apparently, the one person working at that location stepped away to perform an oil change on the only car they had available. After 45 minutes he finally showed up and was unapologetic. There were many folks there with us, one woman was from Maryland and thanks to crappy service she was stranded in Columbus with no vehicle. The person offered no assistance other than telling everyone there to call customer service for a refund. No apologies. After trying customer service for the third time (we were on hold for 20 minutes each time and then hung up on) we were able to get a full refund at least. I think this is just a poorly run location but it will be awhile before we use Budget again.

Don't rent from this location. They rented us a vehicle that had a tire that had been plugged on…read morethe SIDEWALL. A true safety issue. And the plug was very visible and they should not have been renting out the vehicle. I had to pay out of pocket to have a new tire ordered and installed. $200.00. I may or may not get reimbursed. Go anyplace else to rent a vehicle. These guys don't care and certainly don't have any sort of quality control. Which is obvious from all the other reviews i read!

I have rented from this location many times over the past two years and have always had a good…read moreexperience.

I have very low expectations for rental car services, so my recent rental experience was pretty…read moregreat. Online reservation process was seamless and they actually had a car ready to go for me when I got there. The car was an upgrade from what I was expecting and clean, other than sort of smelling like cigarette smoke. Heather was very pleasant and got me through the paperwork quickly. A heads up: It is hard to reach this local office on the phone - the 614 phone number will likely redirect to the national call center.

I downloaded the Yelp app just to post this review: When we…read morearrived to pick up a vehicle for a road trip with our golden doodle we were told by a very nice woman that the minivan originally reserved for us had a smoking engine, despite having just 1,000 miles on it. Luckily another minivan had just come in. The vehicle we were given looked like it had just been returned from a family vacation, the middle seats were stowed away and there were crumbs EVERYWHERE. We didn't make a fuss, just swept off the crumbs, placed a cover on the back row for the dog, and we were on our way. Fast forward to our vehicle return 5 days later & we were told to either take the car to Moo-Moo for full vacuuming or pay $450 for cleaning the "pet hair". Goldendoodles don't shed. AND the only surface the dog was on was covered. So we either had to do the job they didn't do before renting us the vehicle OR pay $450. It's extortion and we will never rent from this company again.

Diego was fastidious in his work on our Truck which we use to haul are large short haired dog and…read morethe small hairs get stuck everywhere. The car looked like new on the inside and was beautiful on the outside. He was the quickest to respond, the best price and obviously has great previous ratings. We will be using him again!

Diego did a great job! He was on time and very professional. My windows had smudges from my dogs…read morelicks, the floors were covered with crumbs, mud etc, the cup holders and that general area had a lot of crust as well. He did a great job. It looks brand new. It cost $160 for the interior. I did get cheaper quotes and I do wish this included the exterior but all in all he did a great job.

This is our regular go-to place. A convenient Grandview location, not in an airport or a city…read morecenter. We have two more rentals upcoming next month. The staff here has always gone out of their way to make sure we have what we need. I even requested a car with Texas plates one time, as I was driving to an event in Texas. I was sort of joking, but said if any came up during my rental period, I'd sure like to have one. They delivered! A Texas plate on the car. Well done. The last time I picked up a car, the previous renter had left the gas tank almost empty. They asked if I wanted them to fill it up or if I'd rather be able to return the vehicle with that low fuel amount upon my dropping the car off. After discussions amongst themselves, they decided the fill the tank for me, and profusely apologized for my wait time, which was only a few minutes. This location has always gone above and beyond for my family and me. We are now loyalty club members, and frequent renters. Keep up the good work! If Seinfeld had gone here, they would have known how to take and how to hold the reservation.

First Yelp should have a no star to click on. I tried to rent a vehicle using a card from my…read moredaughter. They asked if she was here and I said no, that she was in Delaware. I was told that they had to have the card with the chip, and that they did not take cards over the phone. The vehicle that I had reserved was not the vehicle they were going to give me. I then canceled the reservation after being there for over an hour and a half to try to resolve the issue. I will not be going to them anytime soon. This was in Warren, Ohio.