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Hayden, CO

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Avis Rent A Car

1.0 (2 reviews)

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

1.3(3 reviews)
1.0 mi

Wish I had anything good to say about this Enterprise location. We booked a rental, had an email…read moreconfirmation, took a $70 Uber (to a from resort in Steamboat Springs), to be told they had no cars available and more than likely would not have another vehicle until New Year's. It's December 22nd. The manager Ben didn't seem to care that we had a confirmation number and they were unable to give us a vehicle, with many cars in the lot. We were forced to pay $700 in flights to Denver, as well as another hotel night due to them not being able to give us a car. We have spent almost $1000 due to their mistake & management has yet to get back to us to offer a resolution on this. Do yourself a favor - and book through another car rental service.

Extremely disappointing experience with Enterprise Rent-A-Car…read more Upon pickup, the vehicle smelled overwhelmingly of marijuana--so strong that even with the windows down, two of our children became nauseous and we had to pull over so one could vomit. This is completely unacceptable for a family rental. We immediately responded multiple times to the Enterprise text message that said to reach out with any issues, but never received a response. To make matters worse, the back passenger tire had a leak for the duration of our trip. We had to stop and refill it with air multiple times per day. When we called to request a vehicle swap, we were told they were short-staffed and could not assist unless we drove back to the airport--costing us hours of our vacation. The only other option offered was to pay an additional fee for roadside assistance to put on a spare tire, with the restriction that we couldn't drive over 50 mph for the remainder of the rental. I did eventually hear back from a local manager about a week later, but after I responded via email, I have not received any follow-up in over 10 days. Between the unsafe condition of the vehicle, the lack of responsiveness, and the poor customer support, this experience fell far below expectations. I would appreciate someone from Enterprise reaching out to address this situation.

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Hertz Rent A Car

Hertz Rent A Car

2.5(10 reviews)
1.0 mi

No one company is perfect. I read a few negative reviews but my experience was very different. I…read morebooked a car for the week after Christmas, the busiest week of the year. The only ones left were not SUV's. I inquired if one had become available when I approached the counter. Jim, who I believe is the manager, was helping me. He was very pleasant and helpful. He had a smaller SUV left, but did tell me it was not a 4 wheel drive. When I got to Steamboat Mountain and in particular, our street, I could not make it up the hill. We tried and tried but there was no chance. Eventually, we were able to flag down a snow truck to try removing snow on the steep hill. It took a while but with the assistance of the truck, we got the rental to the end of the cul de sac. I soon realized I was not going to go anywhere in that car. I called a day or 2 later to let Hertz know. I did not think they could or would do anything. Surprisingly, Jim had gotten a 4 wheel drive and was going to switch it out for me the next morning at 8am. Sure enough he was on time, brought the same vehicle but with 4 wheel drive, and we were able to have transportation for the rest of the week. On a side note, It was really funny watching Jim maneuver the car with spinning tires. He figured out to back it into my neighbors heated drive way and floor it. We had bets if he could do it! His mad skills were apparent and he got it going. After returning the car, I saw he had given me a credit on the unused days. I have already booked my next car rental at Hertz when I return in February. You better believe it is a 4 wheel drive. Thanks Jim at Hertz! You took great care of the Steier Family.

Enterprise steals $... Enterprising. Don't bother renting…read morefrom enterprise. I filled up the vehicle to full showed the picture of the gauge and the fuel receipt. Yet enterprise charged me for fuel after I returned the vehicle. Bad form by enterprise. Don't bother renting from them. They will do unethical things.

Avis Rent A Car - carrental - Updated October 2026

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