McMurray office took great care of me. Exceeded expectations and the entire process was perfect…read more They are my first call when I need a vehicle either personally or for my company. The truck I rented was brand new and in great shape. Had every feature I needed and most of the features I would have on my own truck. Every interaction with the staff there was positive. I have nothing bad to say about any aspect of dealing with this office.

They had my SUV ready when I arrived for my appointment. It was clean, and in great shape. The…read morevehicle had a full tank of gasoline, a full tank of window washing fluid, and the tires were great. The Associate who helped me was courteous, and answered all of my questions.

Brandon ( I hope I have the correct name) was very kind and helpful. There are not a lot of cars…read moreavailable at this location. We rented through Expedia which was a mistake on our part, but he went out of his way to make it work for us. Thank you again. We were there on 8/15/22 at noon.

I had exceptional customer service at this car rental location. Kam, helped me resolve an important…read moresituation with ease. He was friendly, professional, and went out of his way to help me and get me back on my way. I can't say thank you enough to Kam! Highly recommend!

Nothing but amazing experiences every time I have needed a rental, customer service is amazing and…read morethey are always quick to answer the phone. Love this rental facility and will always use them when in need.

I would rather walk 500 miles through a desert than ever deal with this store or Enterprise as a…read morewhole, ever again. I had some major car issues in the dead of winter last year. Contacted every Enterprise around me and everyone was out of cars the day I needed. Then, the Washington PA store had a vehicle available. I figured out rides (as this specific store is 1.5 hours away from me) and got everything situated. Upon arrival and completing my agreement, they ran my card and said it declined. I just got paid hours before that, so I knew it for sure wasn't possible. I was then told that they couldn't process payment for another 24 hours (as I was being told this, I also showed the worker my app showing the payment was pending). She advised me she would call me within 24 hours to make the payment again and ALSO advised that the "pending charge" would "fall off" once they received payment. The girl did not call me back for 2 days, and at that time she took another payment..which immediately went to pending in my account. I showed her the first original payment and this time she said "it should fall off when you return the car" KEYWORD: SHOULD. She didn't know, she just needed something to say. Long story short - the payment didn't fall off, it actually posted twice, so my 600 and some dollar rental turned into $1,111.16. I've contacted Enterprise over 100 times, emails, calls, voicemails. Disputed the charges with my bank. Instead of Enterprise honoring it though, they sent my bank a copy of the rental agreement (which shows I did rent the car. Because I did.) But it DOES NOT SHOW THE DECLINED PAYMENT. Even though Enterprise provided me with a copy of the declined payment, they won't provide it to the bank. This has now been going on since FEBRUARY 2025. It has been exactly 5 months to date from the day I returned my car. Enterprise Washington PA store manager, Mike, has done nothing but make up excuses for their Regional Manager, Chelsea, who has not returned my 20+ calls, voicemails and emails in 3 weeks. I have literally proven to Enterprise the money was deducted from my account. Where it went is for them & PNC to decide on, I shouldn't have to SUFFER because of the credit processing systems between these 2 companies. Ridiculous. Ignorant. Disgusting. I am so disgusted at how I have been treated. Mike did advise me though that Chelsea told him I could go ahead and file a civil dispute. BUT SHE COULDN'T TELL ME THAT. Its sad. $485 refund but instead go waste money on a civil suit, just for a judge to look at this merchant and say exactly what I have been for months. The point of this? Don't treat people like garbage. I am stressed out and behind. I deserve MY money, not some money sucking scum company.

I strongly DO NOT recommend dealing with this division of enterprise. Seriously.. save your time by…read morenot reading my review and also by not giving enterprise the chance to waste it. Please heed my advice and go elsewhere. I placed a luxury performance (911, 840, SL class) reservation on July 8th for my partner's birthday August 21st - August 31. I called to confirm my reservation a couple days prior to which I was informed I would be getting the 911 at 12:00 on the 21st... cool I'm a big fan of porches and love the history. When I arrived the day of, I was told I was getting a BMW 440i. Which is probably half the car class I booked. It's not even comparable. To add insult to injury the right rear fender was sideswiped with yellow paint transfer. A previous driver probably hit a yellow parking bollard. None of the staff knew what vehicle I had reserved. Allen was super cool, apologetic, and tried very hard to improve the situation. It appears enterprise set him up for failure. This review is not about him. Anyways come to find out the Porsche was missing and no one knew where it was. It was then when I learned they only have the 911. There is quite deceptively no other vehicle in their fleet for this class. The closest thing they had to offer was half of the MSRP. Sure, that's a great first world problem to have... you gave me the wrong German imported luxury car. I decided to take the damaged 440 in hopes that the 911 would soon show up (they said they would call when they knew where it was) and I would be able to swap vehicles. I had drove an hour to the location so I spent the next few hours hanging around the area while waiting for a call that was never made. I returned the 440 and they still had no idea where their car is. Needless to say the GF and I are pretty disappointed. I will likely continue renting economy cars for out of state traveling, but I very much suggest avoiding their exotic rentals. If you're going to rent out exotic cars understand that your clientele are not the same as your core business. You're not switching someone from a Camry to a Altima. There should probably be at minimum a one day buffer between reservations if you only have one vehicle in your fleet. This isn't a reality because they honestly don't care (enterprise corporate) it's apparent that this is just another form of revenue flow where they saw a potential market. They don't actually care about the product they're giving you. You'll get the wrong car and it will be dirty and damaged. If you don't like it oh well. If you want to drive a Porsche go to Porsche Pittsburgh and lease one.

From the owner: Book with Enterprise Rent-A-Car to access thousands of airport and Canonsburg car rental locations…read morenear you. If you are traveling in PA or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!