I work at an upscale hotel in Monterey. We had misplaced the keys to a guest vehicle that was departing. The associate working on 5/15/16 AM shift was outstanding. She made a very stressful situation stress free within minutes. Assisted us with getting our guest a new vehicle within minutes, and they were able to continue their road trip. She then allowed us to return the old car for the guest once we found the keys. For personal use, I usually go to hertz or enterprise in the past, this has now made me an Avis customer. Thank you! read more

Tried scamming me. Not joking lol. Don't use this place or if you do reject any car with damage. I filmed all the damage but they still came back 4 months later and tried to say I did it. Insane read more

Absolutely nasty manager named Gavin to say the least. I had made a reservation for a Toyota Camry or similar but when I arrived the girl who seemingly did not want to talk told me she only had either a minivan or Toyota Sequoia left and that I'd have to pick one of those or else she'll cancel. I said I wanted a smaller car because I did not want to spend that much money on gas with the current prices out the roof. She called her manager Gavin to resolve this and put me on the phone with him. When I told I him I wanted a smaller vehicle or some relief on gas upon return, he told me: "you're an absurd guy, there is no way we do that for you. You either take one of these big vehicles or leave." He didn't even let me finish my sentence. I'm a nice and respectful guy who is never rude to people. But this guy Gavin was exceptionally rude and problematic. He sounded threatening on the phone. read more

DO NOT COME HERE. If I could give these people a negative number I would. I rented a vehicle in Dec for my sons birthday trip. I prepaid calling the Monterey number. They never answered. So it went to 800 number. I paid the reservation and arrived at the time I was sent an email to arrive. Upon arrival a man wearing a backward ball cap asked for my info. He then proceeded to share that there was no cars. I said how so? I have already paid and was told this was the time for my pickup. He said it's the holidays, it's busy. He said he couldn't help with the cancellation and referred me to the 800 #. I called the customer service # and they told me My refund would take 5-10 days. I was upset because I didn't get a car when I was promised after I had already paid. So I wanted my refund asap. It's now end of January and no refund. I called the Monterey office. Spoke to someone, she put me on hold and then someone else got on the phone to tell me that she couldn't help. That she doesn't know how long it would take for me to receive my refund. Because I purchased it through a third party probably Priceline. Which I didn't. I called their location and it was rerouted to their customer service directly. She proceeded to be super rude by saying she couldn't provide any Info besides call my bank. I said, so when refunds are done, how long do they take to process? She proceeded with I don't know because I don't do that here. I asked, when they have training how long are they told to give information to customers? She cut me off and said I was being aggressive and in her words "now I see why you weren't given the vehicle on the reservation" then proceeded to hang up on me. I'll be showing up to the location to make a formal complaint. read more

This is not my first time write the negative feedback for this person and location .Dropped off vehicle at the Monterey location . The customer service representative Joshua charged me additional fuel charge of $4 . He was trying to explain to me their policy after I told him the vehicle was turned with full tank of gas , just filled up from blocks away . He started irritating after I refused to pay the fee and asked him to go out to check on my fuel gauge. After a few confrontations , I was finally able to get the fee adjusted but the 11.11% concession fee of $18.74 still stayed . So the final bill still shows $22 more than what I supposed to pay from my original reservation , which included tax and fees . Joshua is the worst employee of Monterey location, he has really bad temper and attitude towards to the customer when things are not going to his way . Joshua has no customer skills and doesn't know how to talk to guests nice and patiently. He needs to be fired or aggressivly to be trained by customer service experts ! So anyone who drop off your car at this location , watch out your final bills , Joshua will charge you all unnecessary fees ! read more

So I have an update or lack thereof Avis contacted me again some time ago after my posts about my experience with their rental service/policy. This was the content of their email: We have sent your case to our delayed check in team. They will reach out to the rental location on your behalf. Please allow up to 7 days for this. Kind Regards, Roberta Yeah, no follow up after this email and it's been over a month. So if you want to do business with Avis proceed with caution, or just don't there are better options. read more

My first time here! I was helped immediately! I had a rental with enterprise BUT SOMEHOW some way when I had asked, is it okay if i pay with debt card? They said no only credit card! I was stuck having to find car now. They guy said try one of our competitors, tried AVIS! An elderly lady helped me and got me a good deal! 200$ for a jeep for my and my wife and daughter! In person I recommend going! read more

Distracted young man that had to finish his text before he could help me, when I was picking up the car. While I had the car, I called the local Avis and got their outsourced customer service. Got a person in India that said "I can't help you with your question, I'm not even in your country." I asked how I could call back and get a local customer service person. The person on the phone told me that I'd have to keep calling back until they answered. Ugh! Never again. read more

This was, hands-down, the worst experience I've ever had at any car rental--or anywhere, period. The Monterey Airport Avis staff was shockingly rude and utterly unprofessional. I was outrageously overcharged--$800 for just 2 days--with zero transparency. When I asked Tammy about the daily rate, she snapped that she'd already told me (a blatant lie) and refused to explain. When I pressed for clarity, she accused me of harassing her and became aggressively hostile. I'm beyond furious and disgusted. To make matters worse, when I reported this to the manager the next day, he was defensive, dismissive, and refused to take responsibility or apologize. He didn't even want to hear about it and brushed me off. Save yourself the stress and rent elsewhere! read more

Unbelievably rude desk attendant. Was doing a drop off return, asked him for a pen to write the mileage down and he literally chucked it across the counter. Then I tried to put the key in the drop box and dude just snapped at me and said "Leave it on the counter." Worst service in ages, Enterprise is always much better. Wish I'd rented with them again. read more

These guys have been awesome, upgrades the two times we've rented, so friendly, really gave us what we needed. Shout-out yo Gavin for the extra help yesterday Loved that little Cadillac SUV! (P. S. Hertz failed us twice in a row, we will not go back to them.) read more

Travis at the Avis counter is an angel. I walked up with no reservation, needing to leave the next morning on an emergency. All the other rental car companies told me they had no cars and did not attempt to assist me in any way. Travis worked a miracle, while remaining calm and encouraging; he found me a car I could afford within minutes. If everyone possessed this degree of dedication and service, it would be a different world. Thank you, Travis! I will not forget your professionalism and kindness. Avis is my go to from now on. read more

SCAM ALERT Landed in Monterey at 3:48pm on a Sunday and they were closed. They closed at 2pm on a Sunday causing me to have to cancel the reservation and go with another company. They charged me $48 through Expedia for "insurance" on a car I never got and refuse to refund. AVOID BOOKING ESPECIALLY THROUGH EXPEDIA. ABSOLUTE SCAM TO STEAL MONEY. Thanks for being there for me AVIS read more

Avis - Car Rental Near Me - Monterey, California

Seriously the worst customer service I e ever experienced at a rental car company. The two men working behind the counter practically rolled their eyes when they saw me coming to do my business. As if they just could not be bothered to provide the service I paid for. Hey we're dismissive and plain rude for absolutely no reason other than they obviously hate their jobs and customers. The told me my car would be in an assigned number and it wasn't there. They told me to just honk the horn on the keys to try to find it. What a joke. read more

I rent a Kia and left a box of Gopros in the car, the Avis staff named Ceaser found it and gave me back, that was so kind of him. That makes a lot to me. read more

Avis - Car Rental Near Me - Monterey, California

See all

Avoid if you can. They're cheap for a reason. Terrible customer service at MRY. They also tacked on a $10.65 concession fee, whatever that is. read more

Nice, amiable customer service people and knowledgeable phone representatives would be an improvement.

Rented a car this morning, from a guy named Joshua. Got there 15 mins early and was scolded by him, "Your reservation is at 8am!". I said, But I thought you open at 7am. Him: We do, but I'm doing inventory, come back in a little while. Ok Jump in car (Beautiful Mazda 6), and a bit later, the CHECK TIRE warning light starts going off... NONSTOP! We pull over, see nothing unusual so continue on our way. AGAIN, the CHECK TIRE warning light flashes and beeps. We pull over again, do a DETAILED check of all tires and this time we notice a chunk of rubber missing from front right tire, AND a rip in the left rear tire! (I took pictures). We call their hotline and get recording after recording, then finally get A LIVE person who past me to another recording (because it wasn't his department), pushed 2, 1, 1, 1, 0... FINALLY another live person!! Explain the situation, told them I was 2 hrs from home. He said...drive home and call me from there. Demitrious took my number, and said ASK FOR ME. I get home, call the Roadside number he gave me, ask for him...Um, no one here by that name, I can help you. Explain EVERYTHING AGAIN!!! "It will be 3 + Hours before we can bring you an exchange vehicle." I was PISSED, and said...I will return it myself! I get to Monterey airport, and a DICKWAD, named Dan and Some wussy girl start with, "You need to complete a damage report because obviously, YOU DID THE DAMAGES" Never renting from Avis/Budget...EVER AGAIN!!! We stopped payment on our credit card, and went to Enterprise for our weekend rental. read more

Avis - Car Rental Near Me - Monterey, California

See all

I usually have a good experience with Hotwire/Avis Today I used Priceline. No one they said we had cancellation ability, they did not No two they say we pay after we receive car, they took money immediately. Not a fan of their practices. Inflexible and not transparent read more

I love Avis but this one is terrible. I will rent elsewhere. There is a good reason this avise has such bad reviews here and elsewhere. The employees here just don't care. The cars are absolutely filthy. The employees walk in ten minutes after opening and don't even try to act like they are busy. The management is completely non existent here. Avis needs to fire the manager and bring someone on who knows what they are doing. read more

Travis took care of me when i arrived at the rental desk and I had such a great experience with him and Avis in general that I had to get on yelp to shout him out. It's not like he stood on his head or did cartwheels, he was simply the peak of professional, courteous, and helpful. Travis is professionalism at its finest. Thanks brotha, you made the start of my vacation easy, smooth, and very pleasant!!! I'll be using Avis at the monterey airport again due to my interaction with Travis. Hope this helps anyone looking for a great rental car company and an even better employee! read more

Last January 14 I rent a car from San Diego to drop the car in Monterey California and in our way back my daughter drink water for one bottle that was underneath the passenger side seat because she took was our water so I check the car and I found 3 more bottles I can't believe Avis said they clean and sanitize they vehicles so I took my daughter to our family doctor to do the COVID test Just to be sure and safe after that I call customer service to complain and they just said sorry. I so disappointed read more

Avis - Car Rental Near Me - Monterey, California

See all

Our experience with the Avis rental car staff this morning was not a positive one. The manager, Josh, used a condescending tone when I arrived, asking if I "was aware" of needing mileage information and his co worker stated that even though they inform customers, most of the time, customers don't bring the information to the counter. I requested a courtesy waiver for arriving 24 min late and Josh said he is unable to provide a waiver. I then called Avis customer service and the rep immediately provided a refund for the addl hour we were charged. The AVIS rep stated the counter staff, esp the managers are able to provide waivers. In addition, I informed Josh that we refueled the vehicle ourselves and he did not remove the fuel charge. :/ read more

Horrible service, lady was rude absolutely no knowledge of car rentals, Used to rent cars from here all the time not any more after this experience! read more

Rented an all wheel drive car here. Enterprise didn't have anything or I'm sure I wouldn't be here writing this. Car was rented on a Tuesday. I asked how late they were open Friday for return. Answer was 10:00 PM. I arrive at 5:05 on Friday to find a note on the counter. (Holiday hours 9-5). All other rentals except Budget were there. My wife had followed me for a ride back home. She had to leave to pick up our animals, while I tried to resolve my car return on the phone. I had to set up an Uber account to get home. Phone service didn't speak English, they tried but failed horribly. The first one I could understand insisted that they were open until 10:00 PM, she passed me on and the next person told me the same. He said to leave a note on the key and drop in a drop box, which I finally realized existed. I fixed a note securely to the key stating date and time. Now it gets ugly. The following morning I called for 3 hours every 15 minutes and was rolled over to their national (International?) call center. None of these people spoke understandable English. The Last one asked me how she could help me, 3 times, she never understood I was saying "I want to confirm my car was received". At this point I jump in my car to drive back to the airport to confirm my rental return was received. First thing I do is call Avis while standing at the counter. The phone rings, no answer. I step back and notice all the other rentals have people present. I take their pictures. Then I notice a couple picking up a car and a lady shows up from the back room. I say "Oh, there is someone here". I ask why she didn't answer the phone and she says, "We don't answer when we're helping a customer at the counter". Or any other time for that matter. I told her I just called while standing at the counter and she said, I was busy in back. Yes, busy all morning as I called for 3 hours, not one answer. I had late charges on my bill, which she claims to have removed, even so, my bill ended up higher than quoted originally. I took my receipt and walked. I was about 20 feet away and she said "Have a nice day", with a tone of sarcasm. I called when I got home, same thing, no answer, rolled over to non English speaking, requested manager who listened to my complaint and said, I'll report it. End of story... I just tried calling six more times while writing this review and no answer. Fire the girl who worked the desk on 11/30/2019. Horrible service. Why can't I leave a zero star??? Avoid!!! read more

Our flight was canceled or delayed from San Diego to San Jose and I had to fly into Monterey Airport at the last minute and the Alamo car rental company did not have any cars, so I walked over to Avis and the representative, Travis, was so helpful and booked us a car and booked the one-way drop return to San Jose because my return flight was leaving out of there. He was so professional and so helpful and I greatly appreciate it thank you Travis. read more

It has often been said that laziness is the devil's workshop- well rent a car at MRY's Avis -and you will see the old adage in living colour! A corpulent, rude, obnoxious and lazy counter clerk (Cheryl?)-you cant miss it: her girth and and inability to remove herself from that poor stool will "service" your every request. She demanded I trek and retrieve miles from odometer (robust and lazy)- she is so lazy she didnt even pull up the rental, she just asked questions and taakes your word for it: too lazy. Excuse me Avis are actually paying this robust ruffian, or is she sole salary?commision? lazy trailer trash and LIAR, backstabber of customers. Truly surprising, as I am a 30 year renter with Avis and never incurred any problems. This is truly a bizarre location. The other employees are not much better. Choose Hertz- an All american company with ethics from back in day... read more

Worst rental service I ever rented in they ripped me off and their managers love to stereotype first time I went the lady let all of them cut and told me to wait. And all of them says anything for you to get out of their face. One of their workers stole my belongings and tried to act like they didnt. Also they don't have good customer service. Never renting a car here ever again. Can u believe the managers defend their employers for stealing peoples belongings? Worst rental service ever. U might as well go to enterprise or hertz they serve u better read more

ZERO STARS. First they rent me a car that's NOT economy like I RESERVED so they obviously do not know what "reservations" mean. Secondly the car they gave me just flat out died in traffic for over an hour while myself & others tried to get this car re-started. I finally get it started & go back to Avis, tell them my complaint & all I get is 'SO WHAT DO YOU WANT?" I shoulda reached across the counter & back-handed that stupid lil twerp if I wasn't in such a hurry & needed a car fast. Suffice to say, Avis has seen not just the last of my hard-earned dollars, but I will tell EVERYONE I KNOW, never, ever rent from Avis because this is how you get treated. My suggestion to Avis ? Let customers know that the car they are renting doesn't have or require a key & that its fully electronic. Secondly, I would strongly advise Avis to make sure the dumb people they hire should have attended a customer service school. That way, their employees don't look so stupid when confronted with what surely must be, irate customers. read more

Showed up, reservation in hand for a two-day rental. My flight landed 30 minutes early, so the kid at the counter tagged me $66 extra for the ONE HOUR. Didn't mention it, or ask about drop-off time, swiped my card, then hands me the contract to sign with the inflated charge. I'm sure it will all come out in the wash when I turn the car in, but what a bozo. Also, the car tank was not full, and he was aware. Told me to bring it back 7/8 full. How am I supposed to do that? I think it was on purpose so customers bring it back full, and they save money by not having to top off the tank. Too many other choices to get stuck with Avis. Big mistake. read more

Tassidy, I believe her name was, was EXTREMELY helpful and cheerful while helping us. I can't say thank you to her enough for making a bad situation flying out of here much better. She certainly deserves some recognition for making things work for us. read more

This Avis location is great. Super friendly and my car is always ready when promised. Josh is very knowledgeable and gets me on the road on a good foot. I have used them for decades and will continue. Even the few times there were glitches they made them right and in a timely manner. Ask for Josh or Colleen. read more

Avis Rental Car - Disappointed and Unsatisfied. Scheduled pickup at airport and provided our arrival info; however, flight was delayed and the office closed (10pm) before our arrival 1030pm. All other car rentals were open but Avis had not left any info with them. We called Headquarters at 1040 and told we should have called ahead and needed to call in the morning. Called In the morning when they opened and informed it would be a new booking and additional $200. Asked to speak to a supervisor at the headquarters level and informed they don't take calls. Avis -- Problems with communication and customer service. Definitely sharing as Enterprise not only matches but is coming out to pick us up. First time using Avis is not happening!!!!! read more

Absolutely professional service from Gavin! He truly respected our requests and did everything he could to accommodate us. We have been loyal Avis customers for years, and often been let down by some agencies, but Gavin has renewed our confidence in Avis. read more

Very bad for this company! I rented 9 days and they charged me for 21 days. They said this is the company policy. What kind of policy that rip of customers?? If you only click the check box on I accept the terms & conditions , and understand that this rate is prepaid, then you are in a booby trap. Because you need to read through the Terms & Conditions, 4416 words. Do you know how many people read the whole Terms & Conditions ? Cancellaon Policy If you need to cancel at least 24 hours prior to your scheduled pick-up me, you may cancel and request a refund less a $50.00 USD cancellaon fee. To cancel and request a refund you must submit a request on Avis.com, Avis.com.au or Avis.co.nz at any me before 24 hours of your scheduled pick up me by entering the reservaon number and last name into the appropriate fields on the View/Modify/Cancel page. Once the reservaon is displayed, click the "cancel" link and connue through the process to submit the refund request. If you return the vehicle before the original return date (early return), you will not be refunded any poron of the payment. If you cancel your reservaon within 24 hours of the scheduled pick-up me or if you fail to [pick up the rental vehicle, you may request a refund less a $150.00 no show fee. To request a refund, you must fulfill a request on Avis.com, Avis.com.au or Avis.co.nz by entering the reservaon number and last name into the appropriate fields on the View/Modify/Cancel page. Once the reservaon is displayed, click on the "request a refund" link and connue through the process to submit the refund request. All refund requests must be submied within six months of the scheduled rental pick up date. No refunds will be granted aer this six month window. Underpayments will be handled at the counter at me of rental return. Unfortunately, we can't promise that your prepaid daily car rate will apply if you change car types, lengthen or shorten your rental period or change your pick up locaon. Upon returning the vehicle, Avis will process a release of the unused poron of the hold subject to your bank's procedure. This hold may take up to two weeks to be released by your bank. If you have already paid toward your rental using a debit card we will reverse any hold when the rental is over. The bank, however, may take me to post it back to your account. While this hold is read more

I had a great experience at this Avis. Gavin was super helpful and friendly. The pickup and drop off were really easy and I had a great car. Thanks so much! read more

Went to rent a car and service was okay until we turned the car back. They were so rude and even the staff in customer service was rude. Never again will I rent from there. read more

First I was told the the SUV I'd booked 7 months in advance wasn't available - but would I like a town car ? Er No thanks and I'm off to Sequoia and Kings Canyon ! Then we see plenty of SUV's in the parking Lot - turns out I had a really good deal that they didn't want to honor. Then I'm told the gas gauge is broken - but don't worry just return it 3/4 full ................like that'll go down well in SFO ! Promised an upgrade when I head south and can change the car in another Avis - "It'll be fine" 1st chance we fill up and guess what - Gas Gauge works fine - so already out of pocket Arrive in Santa Barbara and head straight to Avis for the promised exchange or upgrade - guess what booking has been altered and now we're being hit with a $600 bill to change teh vehicle Call Avis Monterey and that's when it all goes bizarre - Some guy called Gavin (and he pops up in other reviews) starts shouting at me down the phone : screaming at me that I'm an idiot for booking the wrong sized car , telling me I abusive to his staff ( strange that there was a cop chatting about Carmel to my father in law all the time I was booking in and he didn't seem to have noticed this altercation - despite being 3ft away !!) Gavin tells me he's the man that'll "sort me out" if I ever come back - I explain he must have the wrong person - oh no !!! "You want to take me on pal ? You come back and talk to me - I'm that man " !!! Am I in a Scorsese movie ? Am I missing something ? Anyway we return the car to SFO 3 weeks later and guess what .................$600 has been added to the final bill & nobody at Avis can explain why Three weeks later Avis head office waive the charge , apologize and tell us that they're aware of "issues" with the Monterey Airport office Avoid PS Don't book through Budget either as it's the same team/desk read more

Dont do it ,there rules are not consistent. I actually got hung up on by a man named Josh. I called back and alleged manager defended his employees complete lack of Professionalism. I was upset they say you can use a debit card.But then would not allow it for a family member. These people forget locals talk more tell more. Get together Avis and your rude employee Josh. Tried to find a main number to file a complaint. Could not find one. read more

COMPLAIN. THEY CALL COPS. As others mentioned, the going over time even 5 minutes will cost you a bunch and they won't tell you that until they have charged you. The manager called the cops on me when I asked to just keep the car another day instead of pay the over minutes charge. She said that's not possible, it would be a new reservation. She also said its up to you to tell them the mileage and not to be a liar like everyone else. I said what's your name, she said Colleen "see the plaque on the wall". Apparently she is the manager. Not a very good face of the company in my opinion. I am a father of three, an adult, and assertive. I don't let people walk over me or my kids. Imagine my kids face when this lady we borrowed a car from told the cops to come take daddy away because he was disappointed in how he was being treated. Think before you rent here. There are plenty of companies to choose from. If respect, customer service, an honest compassion for other human beings are important to you then DO NOT RENT HERE. read more