The Hertz location at MRY airport is a great small spot with short lines and wonderful staff. Maura, in particular, provided excellent service. read more

Rental car experiences are usually not a force for various reasons. But this one definitely a five! Our rental agent was extremely friendly and efficient. She also upgraded our car for my birthday for a nominal price different which was nice. It took us less than 10 minutes to get the paperwork and into the rental car. Re to ending the car was just as easy. Monterey airport is small so it makes the car retrieval and drop off a lot easier than larger airports. read more

Needed a rental car 3 days while my car was being service. On the Hertz website I reserved a car, took Uber from the dealer to the airport only to be told they had no cars. I protested that I had a reservation but the clerk shrugged saying, "Yeah, the system is not set up to know when cars are unavailable". I asked why not, and they answered "I don't know, that's just the way it is", then just looked at me. Checked other agencies-all were out of cars. But Hertz accepted my reservation and didn't deliver. Took Uber back to the dealer, cancelled my service-ruined my day. Hertz. that's unforgivable. read more

Could not get a single person on the phone to talk to about a reservation. Every number refers you to their automated system. If there is a real problem with a car, good luck. read more

Very disappointed. Needed to attend a funeral out of town and decided it would be cheaper to drive then fly. (It wasn't) Long story short funeral service hours posted online were wrong and ended up returning two hours later than anticipated. I also had prepaid but when I went to review my credit card statement there were 3 charges. 1) my prepayment 2) the $200 hold 3) another charge which was more my initial prepayment. The $200 hold was only removed over 10 days later because I reached out to question the charges. The 3rd and most expensive charge they claimed was my late fee. I will never use them again and would advise others not use them as well. Not to mention that the morning we went to pick up the car the person behind the counter was not friendly and told us we were too early and would have to wait till 8 which we understood only to end up helping someone else before 8 and he was not snarky to her or turn her away to wait as he did us. Car was also returned with a full tank of gas. *it was a 3 day rental and I would've been fine being charged only 1 extra day as their contract states but was charged another full 3 days. UPDATE!! After contacting their customer service department online they were able to remove the 3rd charge. read more

Anita is most welcoming! She is knowledgeable and efficient! There were three people in line in front of me , she was the only one working and I was on my way in less than five minutes! Will definitely use Hertz again, all due to Anita's impeccable service! read more

Great customer service and availability of cars Would definitely come here again because they understand our local needs. read more

Complete trash! Employees here have zero concern with helping. Show up, no cars. So go online book another car which they tell me is not available yet want to charge me to cancel. Explaining this makes no logical sense to the bag of hammer titled as a manger.. "chris... was like watching paint dry. Useless individuals read more

I left a pair of Bose ear buds in my car and they held them. Very professional and honest staff, thank you Miguel and Christian! read more

Hertz Rent A Car - Found: Bose ear buds! - Car Rental Near Me - Monterey, California

The staff there was REALLY IRRESPONSIBLE! Plz double check with your staffs competency before hiring. Bad service is making Hertz look bad to me. Have a good at the the website policy first ok? That's part of your job to know the latest policy before issuing receipt and charging customer!! On the morning of June 28, 2020, I went pick up my car, which was supposed to be a Mazda. The male working staff told me there no more Mazda parking so that's fine. I picked another that was also an eco type and gave him my credit card. He went on without informing me "extra charge" and D-E-D-U-C-T my money. I found out immediately reading the receipt and requesting him to give it back my $27. I even showed him the website policy. Obviously he did not aware of this line on Hertz site. And he moved on to serve another lady behind me and asked me to ask for refund when I returned my car. And clearly did not want to solve my problem. Ok, I understand he may be worried about the experience of his next waiting client. So I double checked with his advice and left. When I hit my destination no Hertz was working at the reception. Finally I could only call the customer hotline asking for refund. So far I've called 4 times and yet they only gave me an empty promise saying the money was on the way to my account. 2 months past. No. Nothing came. Not even a cent. Guys, service industry has been mostly automated by computers and that's good. It eliminates stupid mistakes like this. I CANNOT believe Hertz billing and receipt printing was still manually done by careless people whereas info are actually clearly written online when we book stuffs. Just don't get fooled by bad service And go somewhere you're more valued. read more

Hertz Rent A Car - UNDERAGE CHARGE!! $27 - Car Rental Near Me - Monterey, California

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I had a great experience. Reserving an car online is fast and easy. I love that Hertz is conveniently located inside the Monterey airport. You can enter you flight number online so they can make sure they have a car for you based on your arrival time. The staff are always patient and friendly even though they may deal with impatient customers. The car was clean and I like that they provided Clorox wipes inside the rental. Checking out is fast and easy as well. If you are in a hurry to leave you can always drop your keys off in their key drop box and they will send you your receipt. If you have to drop off your rental somewhere else you can always request to have it dropped off at another Hertz location. Looking forward to my next rental later this month! The cars run great and are in good condition! read more

Zero if possible. They add charges to your CC after the fact. Same as stealing. Called to dispute and was told too bad. Said I wouldn't use Hertz again and was told that they don't care if I use them or not. They must have really scraped the bottom of the barrel for the staff there. read more

I'd give zero stars if that were an option. Booked two times through Priceline. The first time, we got there and they didn't have a car for us. It would have been a 20 to 30 minute wait, and we were on a tight time schedule. (The friendly guys at the Avis counter next door were fabulous, got us into a sweet Cadillac for less than our Priceline booking.) Second time around, we booked a "dealer's choice" on a special deal through Priceline. Turns out it was a two door smart car. Nope! Not driving that to the Bay Area. Again, Budget/Avis saved the day. ZERO STARS FOR HERTZ! read more

Customer service seemed ok until you complain about the actual vehicle which was horrible not clean,battery post came off,no spare tire or Jack,loud squealing belt drive or pulley, and then I called the number the guy gave me to complain about the car and they wouldn't refund my money or at least half but all they wanted to give me a $100 credit towards my next rental from them. I told them the hell with that you put my family at risk thinking the suv was good to go. I'll be calling back for management. read more

The lady at Monterey Hertz that processed my car rental return was lazy and not helpful although there were 2 employees physically present she didn't bother to check the condition of car or mileage. She asked Me for mileage and when I said idk she wanted me to look up the distance on my phone . I don't see why that's my job if I'm renting an unlimited mileage car .. Furthermore , I explained my unhappiness that the return location I selected from the hertz app (2049 Del Monte Blvd Seaside, CA) was closed . So I had to drive further to the Monterey location to drop off the rental , When I needed to be in seaside,ca I requested from lady at counter if they can provide a Lyft or Uber.. she said "hertz does not provide Lyft/ubers " This is false because the Hemet, Ca Hertz location sent me a Lyft to pick me up .. Very displeased at how Hertz Monterey operated . read more

Miguel was at the front desk and I've never had a more pleasant experience renting a car. I've rented from this hertz several times in the past year and each time they do a good job but Miguel was BEYOND. There's other options to chose from but there's only one right choice. Thanks Miguel for making everything so easy and painless!!! Will definitely be renting from hertz again read more

Great unless there is a problem with their car or their reservation system. Because once there is any issue they become deaf and mute.

They closed earlier than anyone else in the airport and the scheduled pickup was after they closed. They also over-billed me without explanation. read more

This Hertz car rental kiosk is located at the Monterey Peninsula Airport. We used them twice before moving on to a one of the many other car rental agencies here. We gave them two strikes- Strike #1- Flew in to the Monterey Airport for a long weekend of surfing and kicking back. Made our reservation on line using the hertz.com website and a credit card guarantee via my Hertz #1 Club account. Arrived around 2 PM on a Friday and was told that we would have to wait for a car to become available. 25-30 minutes later, we got the car. Isn't the point of making an advance reservation so that you do not have to "wait"?!?! Strike #2- Flew in to the Monterey Airport for a photo shoot in Big Sur. Made our reservation, again, on line using the hertz.com website and a credit card guarantee via my Hertz #1 Club account. This time we reserved an SUV to transport the photographer, equipment, models, etc. The lady at the counter said that they were "out" of SUV's and that we would have to settle for a full size sedan, due to high demand, blah, blah, blah. As she was speaking and blahing, one of their employees walks behind the counter, picks up a set of car keys, and tells another employee that this was the car that he is going to use for the weekend as his part of his Hertz employee discount privileges. We go outside to see if all of the equipment was going to fit in the sedan only to see this Hertz dude drive off in a Ford SUV!!! Good going Hertz Monterey Airport! Value your staff over a full price paying customer! Strike #3- Not a chance. There are other car rental agencies at Monterrey Peninsula Airport! Too Bad, So Sad, Bye-Bye! read more

Last Friday (kicking off Memorial Day weekend), my fiancé and I picked up a car from the Monterey Airport location. We were driving down to Big Bear and wanted to save the miles and wear on our vehicle. Getting the car went smoothly and we hit the road with no incident. About an hour and a half into our drive the electric dashboard started to stutter and a service notification came on. We called the Monterey location we rented the vehicle from and spoke to an associate named Star. She then told us that we should definitely swap the vehicle out at the nearest Hertz location-- which was San Luis Obispo Airport. We called the location to make sure they had a vehicle for us, but only managed to reach a voicemail. We arrived at San Luis Obispo Airport Hertz and were told they weren't "corporate" and that they couldn't help us. We headed back to the car, which we weren't sure was safe to drive, and got back on the phone with the Monterey location. Hertz then asked us where we were headed and how many miles away it was. They then proceeded to tell us that the car was probably safe to drive. To say we weren't comfortable with their flippancy is an understatement. They then told us that if we wanted to try, we could head to Santa Barbara Airport and see if they have any cars for us. We asked Hertz Monterey to arrange a car for us; we didn't want to go out of our way again and get denied at the counter. They said they would do what they could and call us back. They called back 10 minutes later and told us that the car we were in was definitely safe to drive and when we asked how they determined that, they, out of the blue, cited a mechanic's note. We decided to call Santa Barbara Hertz and fill them in on our situation. They only seemed to care about what class our car was-- for they only had a few cars left in the class of vehicle we rented. With the vehicle still displaying odd warnings on the dashboard, we made it to Santa Barbara as fast as we could. We then waited in line for over an hour. We received a similar vehicle and were hoping to put the nightmare of delays behind us. We ended up having to stay the night in Santa Barbara. The next day (Saturday) we drove to Big Bear without incident. On Sunday, the vehicle displayed a change oil soon light. We were determined to make it back to Monterey without swapping out yet another car. We made it back home with 3% oil life remaining. When we dropped the vehicle off in Monterey we left our information at the rental car counter with Kimberly-- a very nice associate-- and asked that a manager contact us about our irritating experience. We have yet to receive a phone call, which only shows how little this company cares about its customers. I am appalled by how little Hertz cared about our safety and time this past weekend. read more

Hertz Rent A Car - Seriously?! - Car Rental Near Me - Monterey, California

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If I could leave a zero star rating, I would. I reserved a car at this location approximately eight weeks ago. Our flight from Denver was delayed and we got in 17 minutes late on a Sunday afternoon. When we arrived the Hertz counter at 4 PM was closed. There were a number of other people needing to pick up a car as well. Needless to say we had to Uber to our hotel. This morning I called first thing when they opened and was greeted by an extremely rude employee who basically said it was our fault for not showing up for the reservation. There were no cars available. So I have spent the entire first half of my day on my vacation looking for another car. I will never ever rent from Hertz again and I travel a lot. read more

I was recently in an accident that totaled my car. I may need to replace the car in another town. I went in to ask if that would be a possibility. The woman there in the morning of Friday 10/9/20 was talking to a postal worker and he said " oh looks like you have a customer" she replied "oh he can wait". No issues it might have been important. When she eventually got to me she said " what do you want?" I said " I know that the enterprise in Monterey/Seaside is locally owned so I.." she interrupted me and said" no its not". I said " the agent told me they are franchised". She said "whatever what would you like". I asked if I could return my vehichle at any location and she said very loudly " yeah I don't know why you think you wouldn't be able to?" All that to say I work in retail/customer service. I manage my staff on a day to day basis while working with them. She may have had the most disrespectful attitude I have ever seen toward a customer in any field. I don't think I did anything to spark that encounter though I know I did nothing to earn that response. If you would like my phone number to help solve the issue please reply though I don't think I will return to that Hertz location. Also, I never call customer support/complain online but this was excessive and I couldn't go any longer without mentioning it. read more

I will never rent from Hertz again. I have never been treated with such disrespect. I booked a reservation over the phone and was never told there was a cancellation fee. 2 weeks before my trip, I cancelled because I had a family member that got sick and hit me with a $100 fee. When I called I was told there was nothing they can do so I asked to speak to a manager. I was put on hold, and then the customer service rep came back and said all manager are on sales calls. I told him I would wait and he hung up on me. I called back and waited on hold for another 40 minutes where i was told a manager would reach out to me in 48 hrs and i never heard back. I travel a lot and will be spending $1000's of dollars on rentals in my lifetime and will never book with Hertz even if its the cheapest option. read more

Two times, back to back, the Hertz employees at the counter recorded full tank and 7/8 tank respectively. I drove 10 miles and 30 miles respectively. When I received my bill they charged me for 2 gallons and 12 gallons respectively. I didn't notice this on the first rental but addressed it on the second rental. The person at the counter said that there was nothing he could do and said that I should have taken pictures of the gas gauge before I drove off. I pushed back telling him that the average mpg for the cars I rented were 35 mpg and there is no way I used 12 gallons. He said that there was nothing he could do and that I needed to call the manager. I asked for the manager's name and card and he gave me a random card with no name and a number that led to an automated customer service center with no options to speak to a line person. I had to call corporate to get a refund on both. Never using this Hertz location again. read more

If i could give 0 stars i would. Arrived late as plane was delayed. At counter at 10:59 on my phone. Closed. Supposed to be open till 11:00 pm. Paid 30.00 to take a cab. When I phoned the office today to explain the situation I was essentially blamed for not putting down my plane information when I rented the car. If you are looking for customer service and a commitment to excellence please rent elsewhere. John read more

I have had such great experiences with Hertz here at MRY. Nice people. Dave and Paul are awesome guys. Dave was super nice, helpful and kind. Really appreciate him going out of his way to assist with a return and regaining access to the same vehicle. It was cheaper for me to do this than keep it for a week! Thanks guys. I will be back and see you all soon! read more

I have rented from Hertz a few times, and each time, there's always some problem. Yesterday I arrived in Monterey and I went to the Hertz counter to pick up the car I'd reserved through Hotwire. At the counter, there was one gal helping customers. The line behind me had grown to 6 people deep and yet the manager in the office made no effort to emerge to help. I mentioned it to the counter girl that he should be helping her and she just chuckled, as if to say, "yeah, right." When she processed my rental she told me, the car they'd set aside for me wasn't available, so she was giving me a newer one. Fine with me. When I got to the stall where the car was parked, I found the car (a 2012 Volkswagen Jetta with 50,000 miles on it) with quite a bit of damage. This was a newer car than they'd planned to give me? This car had many large dings and scrapes and also a broken hubcap. The car wasn't clean, either. I had to find a lot attendant and insisted he inspect the vehicle and document the pre-existing damage. He begrudgingly complied. He then went on his way. I got into the car and started it. Full tank? Nope! I couldn't find the attendant again so now I'm on the hook to top off the tank for gas I didn't use. I believe that because I used Hotwire, Hertz gave me an old car, rather than their normal newer fleet. Customer service was terrible. I will not rent from Hertz again. read more

Strangely, our experience with them has been quite different from that of the other reviewers. We rented a midsize car from them twice in the summer of 2012. Also, we needed two booster seats both times. There was no problem whatsoever in any of the two occasions. Also, the GPS system in their cars work quite well. Two thumbs up. read more

I've been a long time customer but had a horrible experience today at Hertz Monterey Airport. After waiting 30 minutes to get a red Mustang Convertible with my reservation, they later claimed the car had a nail in the tire. As I'm walking to the other car they offered (ugly color), I saw someone driving away with the car they claimed had a nail in the tire. I won't come back again after such poor service & swapping the vehicle I was supposed to get. Just not cool!! read more

Most horrible car rental experience I ever had! We left our hotel and the low tire pressure sign from our Mustang came on. I quickly searched what was the nearest Hertz location and drove to this location. When I went to the counter and explained my story the first thing the representative asked me what's if the the gas tank was full otherwise they will charge me 10$ per gallon. As this was a unexpected event the gas tank was not full but that was my least concern at that moment. She then told me she did not have any cars available and I must call roadside assistance for a tow truck!! Remember: my car was on the rental car return parking lot. That is simply ridiculous. The other option she told me was to drive the car with a flat tire to the nearest big Hertz Location and try if they had cars available there. I told her I did not feel save driving the car. But she simply said she can't to anything for me. I hire cars at Hertz because they normally provide good service but this was awful. At the end a guy from Hertz saw me outside with my girlfriend in tears and asked if he could help. He checked the tire, put air in it and gave me the nearest location for a tire repair shop. The 1 star goes to that guy who saved the day there. read more

Hertz Rent A Car - Car Rental Near Me - Monterey, California

Very frustrating and disappointing experience renting a car for my granddaughter at the Hertz location at the Monterey CA airport. Her plane was delayed and the Hertz office closes at 6PM, so she was instructed to come back after 8am the next day to pick up the car. Hertz refused to release the car to her even though it had been paid for and she had adequate funds on her debit card to cover the $200 hold that was required - I had spoken with a Hertz representative when the reservation was made to assure she was able to use a debit card rather than a credit card and was told yes that would work. The woman at the desk was rude and not at all helpful, and to make matters worse, Hertz refused to reverse the charges for the car. This is totally unacceptable and I will NEVER, ever rent another vehicle from Hertz, and I hope you won't either!! read more

Had a great experience with a last-minute convertible rental and the manager, Dave, got me a great deal. Highly recommended.

This morning I had to rent a car due to issues with my personal vehicle. So when arrived I was a little bummed out. The women that handled my transaction was so pleasant, upbeat and helpful. My mood changed immediately, her cheerful positive energy was contagious. A+++ great service, great people is a great day for me!! read more

Well it is now December 13, 2011. I rented the Hertz car on September 24, 2011. That is well over the 4 to 8 weeks for my refund promised by Octavio, the supervisor at Hertz in Monterey (airport). No refund on my account yet so I called the 800 number, waited on hold for about 15 seconds, talked to a very nice woman who immediately credited my charge account! Why didn't I call them first? I will the next time, if there is a next time. She said that they have many problems with the staff at the Monterey Airport Hertz location. With customer service like I received from Octavio, I am not surprised. read more

Customer service at the kiosk is horrendous and I was hung up on over the telephone. Very limited availability of full size cars. They only have a couple of Impalas, but will otherwise rent out Camrys, Altimas and Malibus as full size cars and insist that they are as big as the Impala. If possible, rent from their neighborhood location in Seaside. Even better, rent from Enterprise in Seaside. Not only have I experienced great service, the neighborhood locations are better stocked and can fulfill the reservation with an appropriate car, and they've been much more willing to dole out free upgrades if the stocked cars aren't what you want. read more

I can't even give this Hertz one single star I called to rent a car spoke to Ian apparently one of the managers he was great at the time of booking made it sound like their rates were amazing plus as AAA MEMBER I ALSO GOT 10% off the rental car plus 10% off the $15.00 a day insurance..... Sounds great right...... Well my dad and I go pick up the car Saturday morning we were quoted about $450 from Ian + taxes well Saturday morning Anthony was at the counter we said we want the $15 per day insurance as well I handed him my AAA premier card which covers Everything........ By the time we left out total was $840!!!!! He made it sound like that was just the money being held on the credit card until the car was returned I started to look at all the charges and there was $200 worth of charges that we didn't ask for I called as soon as I noticed they claim they offered us the total protection plan and we agreed which was never asked us if we wanted it..,,. Why would we want that when my AAA (premier plan) and personal insurance covers more than that crap....... So I called spoke to Anthony he said he offered it and we agreed WHICH IS A LIE!!!! I then asked to speak to his manager Ian..... Funny not the same friendly Guy who helped me reserve the car he said it was a contract and there's nothing they can do if they wanted to help and cared about customer service they would of at least tried to help except just saying it's a contract I KNOW IT WASNT OFFERED SO ALL IAN AND ANTHONY DID WAS RIP ME OFF AND STEAL FROM ME NOT TRY AND SELL ME ANYTHING..... Well Anthony and Ian I hope you enjoy the commission you made on ME BUT YOU MAY WANNA THINK TWICE BEFORE YOU PISS OFF A LOCAL CONCIERGE WHO MIGHT I ADD IS RELATED TO THE ENTIRE TOWN :-) and your little sidekick Star who tried to chime in with her fake "have a nice day" every time I walked by really needs some customer service skills as you ALL DO!!!!! So for ALL YOU LOCALS AND TOURISTS OUT THERE I HIGHLY RECOMMEND YOU GO ELSEWHERE WHEN YOUR IN NEED OF A RENTAL CAR..... Traveling is bad as it is but dealing with poor customer service when you've finally reached your destination is NOT OK THATS WHERE THEY NEED TO EXCEL AT SO YOU DO COME BACK AND REFERE THEM..... Obviously if your a local in need of a car it's because there's issues going on with your car or an accident and they need to make you feel wanted and that they appreciate the local business..... SORRY FOR RAMBLING HERTZ AT MONTEREY AIRPORT HAS THE WORST CUSTOMER SERVICE THE RUDEST STAFF AND DOES NOT CARE ABOUT THEIR CUSTOMERS AT ALL!!!!!!! Now on to the BBB (better business bureau) don't get ripped off like I did...... I actually care about people and what's right and wrong!!!!! I will remove this if Veronica the Area Manager makes it right if not oh well..... read more

STAY AWAY! The manager is price-gauging people with fake fees after the rental!! Over three weeks after our car was returned, our credit card was charged $75. Hertz claimed it was a cleaning fee due to "cigarette smoke and ashes all over the car"... except that we DON'T smoke EVER and were on a family trip with our young children. The corporate office contacted the manager, who refused to reverse the charge. Our bank representative said they have seen this before with them, which leads us to believe they are scamming people left and right just to make some extra money. We are now having to dispute through our credit card company (which according to the manager is the only way we might get our money back). Unbelievable! We are Hertz Gold members and will NEVER rent from them again. read more

Excellent service and car! Family and I felt safe on our road trip. No need for chains!

Ian saved us!! His smile and customer service was such a relief!!!! He was very pleasant and made us feel at ease after our frustration from the other location...Thank you Hertz!!! read more

"This hertz place is not professional at all" not trust worthy place to rent a car. I left my valentine radar inside a vehicle I rented, I left that same day for camp wheres no reception to call them back for 3 days. 3days later I called them and told them I had left my radar in the car I rented, the lady told me that no radar was left! Which is a lie, I know I left it in there. I would think this place of business would have a curtesy to save your items and return them to their owners. read more