Thanks for taking care of us! Very easy and nice thanks - Lewis!…read moreHe told us the car would be ready and it was and was easy to deal with customer service!! We will use you again !

If you want to be stranded for 3 days without a useable vehicle then this is your company! Worst…read morecustomer service out there, it's a joke. They have the audacity to charge 25$ fee after all of the terrible service. No apology, no offer to fix, just abandoned and then billed!

Very helpful and accommodating. Thorough in explanation and…read moreuse of equipment operating. Equipment in good working order. Staff knowledge and explained equipment operating procedures in a friendly easy manner.I recommend them highly..

Went to fill my propane tank. The guys were really helpful at directing me where and how to pull my…read moremotorhome back to the tank.

The person who answers the phone is just rude. My husband was in an accident, not his fault. He…read morewas told when the get cars in, and then what's available at the end of day is his.... No cars, no promises on date and time. Just rude people!! Palatine staff not helpful at all!!

So... my main ride had to go back in for fixes and the shop paid for a rental during the repair…read more Jackie told me I'd have a standard rental... uhhm BBA I have not had an "economy" class rental vehicle in decades. You said standard. That's a RENTAL car class not an adjective. Ugh. Considering State Farm paid out like 17K to you guys based on MY selection of you. Really? I was gonna pay for an upgrade. Enterprise didn't have much available to upgrade to, so.. I was rescued from this horrid hellscape fate (aka a Toyota Corolla) by my HEROES Daniela (Hailee Steinfeld's tanner twin) and her manager Jeremy... who comp upgraded me! Whaaat...!!! And yes, I stopped by Body Builders Auto to get my radar detector and low key humblebrag on the "econobox" they were paying for... natch. ;-)

I rented a car from here in July for a road trip. I've done business with Hertz before at this…read morelocation several times before and never had any issues but after this last time, I'll be taking my business elsewhere. I book my rentals online and always know what I'll be getting charged. I had it booked and when I was picking it up, the lady worker at the counter (her name was Jennifer I believe) asked me if I wanted several different options to add-on to my rental, for an extra charge of course. I clearly said NO when she started asking and told her word for word, "I don't need any extras, I'll just take it as I booked it". It was partly my mistake for trusting her and not fully reading the receipt I was given. The car I booked was about $100 and the extra insurance she slapped onto it was $50! Fast forward to when I returned the car. I was expecting my card to be charged only $100 but was surprised when they said my total was $150. There was a different worker there when I returned it, who offered no help to my problem. I told him that there was no way I would choose to add-on a $50 insurance on the rental which would make it 50% more expensive. Plus if I did want that, I could've added it on myself when I booked it online. I booked it online and was shown one price then after returning the car, my bill was higher. Felt like a total scam and I'm not sure how they can even legally do this. As further insult, I told him that I was positive I said NO to all the extras (as I always have in the past when renting at this location), to which he said "you might've said no but she must've heard yes". Really? She misheard my "no" to be a "yes"? That's beyond ridiculous and I won't even go there. He said there was nothing he could do to take off the charges, which left me to have to deal with the credit card company to get my money back. Then Hertz sent me email survey which is standard every time after a rental. I put bad ratings on that survey and wrote a detailed account of what happened, to which I never received any response to. I'll give it a 2 star rating instead of 1 because I've rented here 6-7 times before and never ended up with a surprise charge before, but this was my last time renting here. On a positive note- at least the car was nice, in good working condition and everything but getting scammed into paying 50% more for it wasn't worth it.

Booked a rental car through a 3rd party website and came in to get my rental but there wasn't one…read more Guy who worked the desk basically reprimanded me for booking through a 3rd party, it was my fault there were no rentals. Terrible costumer service. Don't go here.

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

Update: I stopped into the branch on Thursday the 25th and had a discussion with George about my…read moreexperience. He reviewed the account and found a satisfactory solution. Sarah had noted the account appropriately but the other gentleman that gave me my final invoice overlooked the notes or just didn't bother looking at all. The only reason I gave 4 stars is because the car I rented was just, meh. They didn't have any direct control over that. 5 stars to George and Sarah. While I was there, the car attendant had found my sunglasses in the console of the car and put them in the drawer. Bonus. Don't waste your time with corporate. If there's an issue with your rental, go to the branch and odds are, you can find a solution there. Corporate's right hand doesn't know what the left hand is doing, imo. I rented a vehicle from the Mundelein store May 18-22 of 2026. On the return trip home, we ran into delays from Wisconsin due to heavy construction and congestion. I stopped at a rest area and called the office in Mundelein to advise them that I was going to be late past my 11:00 a.m. return time and gave them my ETA asked off I should expect to get dinged with any overtime charges? The young lady I spoke to at the office stated, "don't worry about it, you'll be fine" (or words to that effect). After returning and getting a clean post-inspection, I was told by the gentleman in the office that everything looked good and that he'd send me my final receipt via email. A couple of hours later, I received the invoice and I was somewhat surprised to see I was billed $51.46 for the late return. I guess I should have demanded a straight answer about late charges when I originally spoke to the young lady but I assumed, don't worry about it, you'll be fine, meant we'll wave it. I've rented a fair amount of vehicles from this specific Enterprise location over a lot of years and have never had an issue. I've never had anyone mislead me or use vague statements. A little later in the day, I received a boiler plate text that was supposedly from the Mundelein location, asking me to reply with any questions or concerns that I had concerning the rental. I replied and explained the issue and that I was upset after being told one thing and something different happening. I never received a reply back from that inquiry. I then called Enterprise corporate later that day to inquire with customer service and was told that a manager would be contacting me to follow up and that hopefully they'd find a solution to the situation. No one has called to date. I wouldn't have had an issue with the $51 had I been simply told honestly and straightforwardly up front, when I called in, "sorry, there will be a charge for the late return". Is it that difficult to simply be truthful and straightforward? Apparently at this particular location there is now. I wasn't dealt with in an honest and straightforward fashion, THAT is what upsets me! I made a courtesy call to try and possibly help them make any logistical changes if they needed to around my return time and I get treated disingenuously. If this is what I have to expect from Enterprise going forward, there certainly are other rental companies I can begin to forge a relationship with, going forward.

This by far is the worst Enterprise location I've ever dealt with, and I've traveled for work for…read moreyears dealing with numerous rental companies. I've used this location on 2 separate personal occasions and have had nothing but problems. The first rental experience was less than a year ago, and resulted in me having to swap cars due to issues with the vehicles. While I didn't swap vehicles a 3rd time, I did call them to tell the vehicle they provided right when I left smelled like smoke. We didn't discuss a rental swap at that time, but they did not clean the vehicle that they swapped out for me and had other another driver's rental agreement in the console. I called again to coordinate a rental, spoke with them earlier in the morning and they said they would have larger vehicles in the afternoon, but nothing now. Great, we were going to be later in the afternoon. I called again to confirm after 12:00 PM central, spoke with a team member that said we had 2 options for vehicles, a minivan and a suburban to which I told them to the minivan, and we would be at 3:45 PM, which they confirmed. This was fine until I called at 3:30 PM to have them pick up which they tell me they only have small vehicles. Employee proceeds to tell me they have no other vehicles, to which I questioned then why did the person prior tell me the vehicle options? What is the point of confirming if they are just going to give vehicles away? Employee refuses to give any support now and there are no managers they can call or reach out to, told me to just call their customer service line. I've had nothing but great interactions with their Grayslake location for years as well, but this is the most poorly run location I've ever dealt with.

Jeff and Kevin are great. They really care about doing an outstanding job for you. They have…read moregreat service, friendly, and will provide great results. Our Toyota shows the great pride they take in caring for your car. We trust them fully and will continue to go to them. Our thanks to Jeff, Kevin, and their team. Don & Linda

Great experience here. This was my second visit. My first visit was equally flawless for tint on my…read moreG70. This visit was a paint correction, detail and touch up on my Corvette. Friendly, detailed, responsive and overall great service and....Great Results!

I had the most excellent service from the Hertz men, Edgar, Malik and Carlos, when I needed to rent…read morea car when my car was being repaired due to an accident, that wasn't my fault. From their professional service, I felt like I was being taken care of above and beyond. If I have the need to rent a car for whatever reason, I'm going to Hertz in Palatine, Illinois.

Great location, great staff and as a Presidents circle member I feel that I get a little extra…read morecustomer service. Thanks

If anyone needs a good auto repair shop, I highly recommend Jim at Sparks Computerized Car Care…read more I went to see Jim based on local recommendations and the outstanding reviews on Yelp and I am so glad I did. I went in for a routine check up and thought my breaks needed work. It turns out, the breaks are fine, it was a bad water pump that was making noise in the front of the engine. Rather than charging me a ton of money to fix it, Jim took the time to call my VIN number into the manufacturer and found that my vehicle is still covered under the power train warranty. He advised me to go to the dealership for the repairs where they fixed it under warranty at no charge! Jim also noticed that my tires were low on tread and had some cracking, he gave me an estimate for a new set of tires. I called around to many other places to shop for the best price (same tires) and he was hands down the best I could find. No one could even match his estimate. I am getting a set of brand new tires and my oil changed with Jim for $130 less than what the dealership wanted to charge me for the tires alone. Please, go see Jim at Sparks in Lake Zurich. He is an honest guy who knows what he is doing!

I'm a long-time customer here! The previous manager was an elderly American gentleman--kind,…read moreprofessional, and dedicated to providing excellent service; he always went the extra mile to resolve issues. However, the current manager is a Mexican guy named Jose who has a terrible attitude. He frequently dismisses customers--insisting on appointments a week in advance by claiming he's too busy--and treats people with utter disregard, arrogance, and rudeness. Not only did he insist I take a tire covered by insurance to Costco for replacement instead of handling it himself, but he also failed to fully fix an abnormal noise coming from the parking brake! I made an appointment a week in advance for repairs, yet he told me to take the car away without even inspecting it, claiming the job would take too long. He constantly makes excuses to shirk responsibility. I strongly advise against using this repair shop; this lousy individual has completely ruined what used to be an excellent business!