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    Avis

    2.0 (3 reviews)
    Closed 8:00 am - 5:00 pm

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.5(92 reviews)
    4.0 mi

    Update: Worked with Kellen and was able to provide me with an Odyssey Minivan. Great customer…read moreservice and very friendly. I would recommend Enterprise just because of the great experience working with him. Booked through Costco Travel for pickup this afternoon at 4PM. Called to confirm a few mins ago and they said they don't have a vehicle available for a Premium SUV. Really disappointing especially when I have a trip tomorrow. I don't understand how this happens.. what's the purpose of booking in advance.

    Inadequate Solution by Ben…read more Unfortunately, we were "helped" or more accurately, spoken to by Ben, and customer service was nowhere in sight. We came in with a positive attitude, excited to finally pick up the car we had reserved over a month ago. To our surprise, the vehicle was not even on the lot. Instead of offering a real solution, Ben repeatedly suggested downgrade after downgrade. Naturally, we asked him, as the customer service representative, to help us locate the vehicle we originally reserved. Ben called both the Solana and Broadway locations. He told us Solana did not answer, while Broadway supposedly confirmed they had two of the vehicles we originally booked. As we waited for updates, Ben continued taking phone call after phone call, visibly becoming flustered and irritated. When we politely asked for an update, he looked at us in disbelief almost annoyed that we expected an actual resolution after waiting there. He then claimed he had already explained the situation, though at no point did he clearly confirm that a vehicle was secured for us. We simply asked for some kind of written confirmation or transfer note showing that Broadway was expecting us. Ben responded abruptly and dismissively, saying, "No, we cannot do that," in a rude and impatient tone. The entire interaction ended in disappointment and frustration. When we arrived at the Broadway location, we were informed that they had never received a call from Ben. They also explained that customers are not supposed to be sent to another location without confirmation or communication beforehand. Thankfully, although Broadway did not initially have the exact vehicle available, their staff treated us professionally, made actual calls, and ultimately found the car we had originally reserved. The difference in customer service between Broadway with Adrian Guzman (early 20's) and Ben( late 30's) at Auto Park was night and day. I'd like to apologize to Ben for us expecting customer service from a customer service representative. Newsflash: helping customers solve problems is part of the job. It honestly felt like Ben became overwhelmed by a few phone calls and could not properly handle customers standing in front of him. Instead of showing professionalism or empathy, he came across as irritated, dismissive, and unwilling to help resolve a situation that your company created.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.4(104 reviews)
    0.5 mi

    Night and day difference in customer service here at the Enterprise on Broadway. Although they were…read morenot the location we originally started with, the team immediately stepped in with empathy, patience, and professionalism after the terrible experience we had at Enterprise Auto Park. We were incredibly fortunate to be helped by Assistant Branch Manager Adrian Guzman, and honestly, his customer service is beyond exceptional. Adrian was calm, attentive, kind, and genuinely caring throughout the entire process. Even while juggling phone calls and multiple customers, he made everyone feel acknowledged by communicating clearly and letting people know he would be right with them. That level of attentiveness goes such a long way and is so rare these days. Adrian completely turned our experience around. He helped fix our reservation issue with patience and understanding, and he treated us with so much respect during a stressful situation. Enterprise is lucky to have someone like him representing their company; he absolutely deserves recognition, a promotion, or at the very least a raise. If you're looking to rent a car and want truly outstanding customer service, request Adrian Guzman at the Broadway location. He was honestly an angel for us that day. Five stars all the way!

    They are usually very good at getting yiu the vehicle you ask for. In this case I reserved a 7…read morepassenger van and because of a recall they couldn't rent me one. They did give me another vehicle that fit 7 passengers dodge Durango but the space was very limited. Made our 6 hrs drive very tiring for our passengers.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Hertz Rent A Car - One man staff on the Saturday before Christmas. Man is getting the vehicle.

    Hertz Rent A Car

    2.7(87 reviews)
    3.5 mi

    This was my first time here and I wasn't sure what to expect. Membership benefits are pretty non…read moreexistent despite your tier. I waited for over 40 minutes before being seen, longest wait I've dealt with as a Gold Plus Presidents Circle member. The vehicle was outside the lot and pictures still had to be taken which delayed the process even more. The solo worker remained professional, friendly, and consistent across all waiting customers, despite the challenge of dealing with multiple customers frustrations. The odd thing is, the place closes at 1200pm, and the reservations via online/app allows a 12pm reservation. But if you show up a minute past 12, the doors will be locked and you'll miss out. The location is a tight ingress/egress through the parking. It's at a busy corner intersection which makes getting out a challenge. The vehicle for the most part was clean, it did need some wiping down and vacuum in some areas. This could have used a better exterior wash. I'm not sure I'd use this location again due to its location and the fact that benefits mean nothing here.

    I am elated to have found this Hertz location, both for the great prices and the staff! My car…read morebroke down so I rented a SUV for an indefinite period of time and had to call the staff multiple times to renew the rental agreement. I got such a great deal-$18.50 day/$129 week and the staff was always great even when i called a day late to renew the car. I ended up having to rent the SUV for 2 months and drove approximately 2,500 miles for no extra charge. I highly recommend this Hertz location!

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    Hertz Rent A Car
    Hertz Rent A Car - Hope you have a lot of calling time to be put on hold forever.

    Hope you have a lot of calling time to be put on hold forever.

    Hertz Rent A Car - Office entrance

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    Office entrance

    Alamo Rent A Car

    Alamo Rent A Car

    3.8(691 reviews)
    10.1 miMiddletown

    I had reserved a convertible for our San Diego trip and chose Alamo, and it ended up being a good…read moredecision. Unfortunately, the car rental center is not inside the main terminal, so you do have to take a shuttle to the rental car area, which is about a 10-minute ride. When we landed, there was a long line, and it took us about 10-15 minutes to make the queue for the shuttle. Once we got to the rental car center, customer service was great. We had already checked in online and had our own insurance, so the process was pretty smooth. The customer service rep was really nice and even cracked some funny jokes. A few minutes later, we were in our car a white Mustang convertible in great shape and very clean. The only thing I wish they had done was give us a quick demo on how to close and lock the top, because we couldn't figure it out at first and had to watch a YouTube tutorial. Returning the vehicle was a breeze, and I got an email receipt within minutes. Overall, a smooth rental experience and a good choice for our San Diego trip!

    I've had my share of bad experiences with Alamo and I think it's heavily location based because my…read moreexperience at the San Diego airport was pretty positive and I didn't have to wait in line to get helped. I was in and out of the check in counter within minutes and I was able to select from a huge selection of vehicles which was so nice. I was able to get a hybrid vehicle so that has definitely helped save on gas especially since gas right now is ridiculous. I'm happy with the service and my car so far, it's been fun to drive.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Avis - carrental - Updated May 2026

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