DO NOT do business with the Avis CLT location. On Sunday, March 30, 2022, I returned the SUV rental, right on time, at 10:00 AM, and dashed inside to check in for my return flight home. After clearing TSA and arriving at the departure gate, I realized I had quite accidentally left a pair of Oakley sunglasses in the cubby near the shifter of the SUV. It bears mentioning that it was a sunny day, so I was wearing the sunglasses until I pulled into the poorly lit garage where the rentals are located at CLT; I immediately removed them and put them in the cubby...black sunglasses, black SUV interior, poorly lit garage... By the time I realized I was missing the glasses, it had been only about 20 minutes since I had left the vehicle. I immediately tried calling the Charlotte station number provided and it rang to the national reservation center. So, I then immediately went on the website and filed a missing item report...and the quest began. Long story short, and despite repeated emails re: the missing item report, plus numerous calls to the customer service center, they constantly and robotically repeated their "policy" that they are not responsible for items left in the vehicle. I reminded them that they are in fact responsible for employee theft and inept management. ***Veterans: this is how Avis CLT treats it's 100% disabled military veterans. DO NOT do business with the Avis CLT location. read more

Absolutely the worst rental agency. One person working. Constantly taking excess of ten minutes per customer. I rent 18 days/month at CLT airport. Only from Avis because of company contract. If this is your last resort. I would walk instead! Terrible doesn't begin to describe this company read more

I would give lower/zero if I could. Customer service is terrible and did not answer the phone. 4 unanswered voicemails to the local airport avis. I left sunglasses in my rental which I remembered 20 minutes after dropping off. They were sitting between the 2 front seats. I immediately called Avis at the airport and proceeded to leave messages as well as submitting lost/found claims online. No answer to an issue which could have been easily rectified in a short period of time. I spoke with the 800# Customer Service who, before she hung up on me, told me "they sometimes don't answer the phone" at customer service. I go to Charlotte regularly now and figured I'd try Avis for a change and won't do it again. Horrible. @avis is terrible. read more

No issue here with the car return. Return signs were clearly marked from the moment you enter the area. I just pulled up to the end of line for car returns and someone came to me, checked the fuel level, printed the final bill and I was on my way to terminal. Entire return took maybe a minute. There is a 3-5 minute walk to the checkin area of the airport, so no shuttle needed to get to the airport. The agent was very nice and it was generally a pleasant experience ! read more

This place sucks at customer service! Been trying to locate my house keys and car keys for 2 weeks now! I can not get a HUMAN on the phone to give me any information! I guess to avoid having to change the locks on 4 doors at home and/or flying back to Charlotte Douglas so I can actually talk to a human is ridiculous! I have now left over 5 messages...with NO LUCK IN GETTING A RETURN CALL! read more

I would never trust anyone working at Avis Charlotte. Within 10 mins walking away from the rental car my sunglasses was stolen. I waited over an hour patiently for them to look for my glasses to tell me it was not found. I will never rent a car from Avis Charlotte, thieves thieves thieves! read more

Bye Bye Avis. Never using your Charlotte location again. Yes it was my fault. I left my iphone and BlackBerry in the car. When I took the shuttle to airport, I realized my mistake. Took the shuttle back to the office and they found the BlackBerry only. The Preferred staff was rude upon my arrival and then this happens. Not a sincere group of counter staff and definately not an honest staff of car cleaners. read more

Absolutely horrible. Here in Charlotte on a business trip and the boss prepaid for a car rental. We were told when we made the reservation that a credit card and ID was required upon arrival, but were not told that it would hold an extra $200 deposit for the duration of the rental. I tell them I can't afford to have that much on hold my whole trip, and they tell Me that I can't rent a car then. No apologies for the misunderstanding, no suggestions on a solution. Tried to get my boss who made the reservation on the phone, but the girl behind the counter just said she couldn't talk to her over the phone. And she'd have to contact the third party she made the reservation with the get a refund. So here I sit, in the middle of Charlotte, with no mode of transportation, and no give a damn from any of the staff here. As I type this, they are behind the counter joking and laughing obnoxiously, shooting the shit, and ignoring my existence. Customer service at its finest folks. read more

Still have not received the refund for the extra $80 charge on my card... I have called numerous times, explained the situation to at least four separate people and had to wait on hold for them to come back to ask for my phone number so they can "research" this and never call back... I called back again this week and spoke with another manager that says they are waiting for my refund to be processed, but he does not know how long it will be... Probably another week... This company makes me not want to use Priceline ever again... I am absolutely disgusted with them... Oh! And in case you're wondering, I've still not received the receipt they were supposed to mail me over a month ago... read more

Wow. The only agent in non preferred was s-l-o-w, untrained and unable to handle the customer transaction before her. As I stood in line waiting forever, three agents sat idly and smugly behind the preferred counter, chatting and doing no work whatsoever. When I asked one of them to help me, all I got was attitude, "we only handle preferred". I replied the sole individual behind the non preferred desk needed help as she clearly did not know what she was doing. This fell upon deaf ears until I said loudly, well since I'm not pre-paid nevermind I'll walk next door to Hertz. Only then did someone help me. (10/9, 4:30 pm, on the off chance management cares). read more

Terrible service and company. I booked a four day rental and was told by the Avis rep that we need to bring the vehicle back ANY TIME before 8am Monday. My wife and I end up returning the rental Sunday 10pm (before the Monday 8am deadline). Now an Avis rep is stating that I will be charged $800 if I return the rental before 12am Monday!!! A fee for returning ghe car a few hours earlier!?!?! This is a ridiculous company with no effective management or employees capable of exercising some common sense practices. read more

I reserved a car from Avis and the class was going to be a Cadillac ATS or equal to that. Upon arriving to the airport location Matthew greeted me and told me that it was my "lucky day" because they were out of the class that I reserved and that he was going to give me a Mercedes instead. I told him thank you and went on my way. A few weeks later I received notice that they charged me $235 for an upgrade fee. I contacted them to let them know of the mistake and they said that they will get it handled and get back to me. Over a week later I hadn't heard anything so I contacted them again. I spoke to James and he told me that I "accepted" the upgrade and they will keep the charge to me. It wasn't my fault that they ran our of the vehicle I requested. How could it be my "lucky day" if they planned on charging me? read more

Always a pleasure, Preferred Member Desk is always efficient, your reservation is always ready upon arrival and the check in/out process is fast and efficient. read more

Do not, I repeat do not rent from this Budget/Avis rental car Charlotte, NC airport. We were stranded at the airport along with thousands of other people because we missed our connecting flight because the airport had shut down earlier. We were told we could not get a flight out to Chicago until the next evening and then had to search for lodging. The only place we could find a vacancy was 20 miles away from the airport, so we decided try a rent car. Hence, Budget/Avis car rental. We were told by the rental agent that there was only one available for a significantly higher price because it was "a supply and demand market". At $168.02 for less than 24 hours we were willing to pay this since a 20 mile Uber ride two times round trip would have been costly. When we got to the car and opened the doors we were affronted by the putrid stench of old smoke and vomit. There was also trash in the trunk and an oily film coating the windshield which made driving extremely unsafe. The lateness of the hour and feeling we had no other option to get to our hotel due to the "supply and demand" of rental cars, we documented with pictures the state of the car upon our taking possession and notified the attendant when we returned it as such with pictures. We were told she would take care of it. Fast forward two weeks later and we receive a letter from Budget/Avis that they have charged a $250.00 cleaning fee because the car smelled like smoke. I guess they missed the eye watering stomach retching smell of vomit fossilized on the front passengers side seat belt. When we call the company to dispute this charge we are immediately told that he cannot refund the charge. Maybe he can't, but the customers being abused during times of great need can let others know that this is not acceptable! read more

We travel for work and on this trip, we waited for almost an hour in line, we had made the reservation online - DECLINING all additional items - including insurance. The person assisting us was very helpful, though clearly overwhelmed while checking us in, and having to leave his work station to go and select us a vehicle. He rushed through me signing all the documents and being tired and hungry, we didn't look at our contract until Monday, when completing our billing for our auditors office. This is when we noticed we were charged for Loss Damage Waiver @ $32.99/day. When calling to get this charge removed the first person offered 50% off, then changed to 30% off and had quite the attitude as if he was doing me a favor. I had to ask three times to speak to a supervisor. The supervisor "James" - actually informed me that my previous rental I was also charged for Loss Damage Waiver, which is another whole can of worms. He finally agreed to a 50% refund of the Loss Damage Waiver. We are tax exempt, I can only assume this is their way of recouping some of that money. Deceptive business traits for sure. In the future - I will be reading and signing EVERYTHING before leaving the counter. read more

Nice and easy, easy and nice. That's how it should go. That's how it went. All of the staff were genuine in their greeting and offers for assistance. They did a great job. Working in an airport must be challenging and frustrating, but these guys and gals were pros. read more

The pick up bus runs every 10 minutes. It is very convenient especially if you are preferred.

The busses for pickup at the airport have really tall steps and are hard to navigate into the bus with luggage. The shuttle bus driver never bothered to assist passengers who were clearly struggling. I guess I will keep my $5 tip since no one seems interested in earning it. read more

I reserved a car from Avis and the class was going to be a Cadillac ATS or equal to that. Upon arriving to the airport location Matthew greeted me and told me that it was my "lucky day" because they were out of the class that I reserved and that he was going to give me a Mercedes instead. I told him thank you and went on my way. A few weeks later I received notice that they charged me $235 for an upgrade fee. I contacted them to let them know of the mistake and they said that they will get it handled and get back to me. Over a week later I hadn't heard anything so I contacted them again. I spoke to James and he told me that I "accepted" the upgrade and they will keep the charge to me. It wasn't my fault that they ran our of the vehicle I requested. How could it be my "lucky day" if they planned on charging me? read more

I have been a loyal Avis customer for the past 5+ years and I've normally traveled into the Indianapolis airport where apparently I was spoiled. The cars were all pretty new, there was ALWAYS a car ready when I got there, and I was able to swap out cars easily. My first trip to Charlotte was a nightmare. I arrived to see my car was not on the Avis Preferred board, so I had to wait in a long line to get my car. They were able to accommodate my request and off I went. However the car was not clean (cigarette ash in the back seat, dirty floor mats, etc). I ended up picking up a second co-worker and needed room so I called Avis to switch out the car and was told they can't confirm if there would be any cars at the airport. I needed the room for 3 adults (I had a 2 door car) so I drove to the airport 20+ min away. The line was long, then they assigned me a car and told me they would drive it around front for me. 30 minutes later no car...so I got back in line, ended up being over 1 hr to switch out to a simple sedan! The staff was not helpful or polite to several customers. Many people were standing outside waiting for cars while other people came and went quickly. No rhyme or reason as to when people got cars. read more

Information and customer service suck. Their location has moved as part of the airport renovation, but the avis website does not reflect this. That information is only noticeable through the airport's website. It is impossible to get someone on the phone at this avis location I am just sent through a huge phone tree back to some corporate location, and it takes 5 mins to get a live person on the line who just says well they don't know as they are not at that location. As an out of state person trying to drop off a rental car at this location, this is a total nightmare. read more

DO NOT RENT FROM THEM ! They double charge and never answer the phone after that. SCAM !!!! read more

Terrible customer service!!! January 2017-My husband, myself and my 8month old baby arrived at 11:45pm at the Avis booth after our flight was a little early. We were told by the young man at the counter that we would have to pay $75 more to pick up our car 30min early. We said that we would rather wait the 30min, and he said "I will be here". So, we patiently waited in the cold lobby. With a cold family and hungry little baby, and as soon as it hit 12:15 my husband went to the counter. There was no one at the counter. The lobby was a ghost town. He waited 15min at the counter and the young employee did not return. We got on the phone with customer service and the line somehow was dropped. Seeing us waiting, another traveler told us to go upstairs to the preferred Avis counter as there were two employees there. We went up to the Preferred Avis, and told the two employees that this young man told us to wait there, and he never returned. They said "oh yeah he left 20 minutes ago"?.. We then walked into the parking lot, and there were Avis cars all over, so this was not a car shortage thing. We had to spend another 20minutes in the car so I could have a PRIVATE place to nurse my 8month old. This was by far the worst experience I have ever had renting a car! This makes me feel that AVIS is not family friendly, and I WILL NEVER rent from them again. read more

Seldom do I post reviews but I felt compelled to post this review as a result of the almost too hard to believe service I received from your employee at the airport who goes by the name of Big Rich. I gave Big Rich my reservation assuming it was an Avis reservation only to find out my reservation was with another carrier I was so impressed with his politeness and his desire to be helpful that I asked him if he had any cars available at Avis. He began to lay out the options for me and we settled on a lovely new Volkswagen Passat but in between was just lovely conversation some coincidences and regards who loved ones and relatives both in New York and in North Carolina and he made the transaction seamless just one smooth operation from beginning to end with personal care attention compassion Yuma all the attributes you would want in a family member nevermind an employee kudos to Big Rich if we could give you 10 Stars we would but the page only allows us to give you 5 and you deserved each and every one of them thank you a verse and thank you big rich read more

WARNING IF YOU RENT AN AVIS CAR FROM CHARLOTTE AIRPORT This Avis location is a disaster in many ways. These comments are observations from 6 weeks of renting cars from Avis at Charlotte Airport. 1.Their on site airport desk. Can this process be any slower. Be prepared to wait. I have rented Avis cars at a number of other airports, and the Charlotte staff at the airport is the slowest. They are not staffed to handle a lot of reservations at once. When the PGA tour was in Charlotte earlier this year, they have a lot of reservations on that Monday. They did not staff up at the airport and the wait in line was about 90mins. 2.Vehicle cleanliness. Expect not very clear cars. Expect dirty windshields. Expect dried soda in the cup holders. Expect sticky gear shifters and arm rests. 3.Vehicle return. You can expect delays at vehicle return. They are generally not staffed right given the number of returns. O yes... they have the tendency to have computer failures. This means there is 1 person that has a working receipt machine. This will delay your vehicle check in when there is 6 people ahead of you waiting. 4.On a good note... I am not all bad news... their shuttle service to the airport is quick and I never had to wait long. They have nice people working the rental lot when you get your car. They are very helpful. Beware.... Give yourself more time to return your car or you might just miss your flight. If you decide to voice a complaint with your rental expect them to listen, but do nothing to resolve the issue. read more

Never use them. I wasted 2.5 hours of trying to call their local branch to see if they could pick me up (They offered this service and confirmed it through the numerous customer service reps I spoke with). I finally spoke with someone who treated me like garbage. Massively unprofessional and after being fed-up with his terrible attitude and they way he spoke to me I told him to cancel my reservation. His response, "Sure, whatever -click-" and hung up on me. Don't ever waste your time or give these people a single penny of your money, they'll just treat you like you terribly. Let them starve this branch out and die and maybe they'll get the message and replace their staff. Don't deal with the local rep: Mohammed Mustafa 3716 West W T Harris Boulevard Charlotte, NC 28269 You're better off having a rabid dog eat your leg off than deal with them... the whole experience would leave you with a much better taste in your mouth rather than doing business with Avis in Charlotte, NC... read more

I used Priceline Name Your Own Price deal and got a deal through Avis. At first when I read the reviews I was a little hesitant on whether or not it was a good idea. I have to say, I was really impressed with Avis. First, the check-in process was easy. I waited less than 5 minutes to get checked in. Secondly, I had reserved a economy car but there was none available so the gentleman at the front desk upgraded me at no additional charge. He did ask the questions on whether I wanted to add insurance and a gps system but I simply said no thanks and he didn't bother with nagging me about it. Very friendly and very professional. I had to wait for the bus to take me over to pick up the car which only took a few minutes as well. She was very friendly and they literally drop you off in the row your car is in at the lot and you are all set to go. Returning the car was also a very easy process. I drove in, a lady came over within a few minutes and checked the car out, gave me my receipt and I was good to go. I couldn't have been happier with the service. The car I received was a Suzuki Kizashi and it was incredibly nice. It drove great and it had fairly decent gas mileage. If I had to do it all over again, I would definitely go with Avis. It made my weekend trip even more enjoyable. read more

We rented a car a week ago. I received assigned spot and was told I had Hyundai, got to spot and other people were loading into this car. Went to counter and was told that had Ford Edge.I went to the spot and it was Ford Explorer. I assumed this was typo. We loaded car and got to exit to be advised this car could not be rented. I went back to counter and got third car and he put spot E31 on paper. This was error and should have been E13. All this delay cost us almost 45 minutes. Yesterday we were driving and got big bolt in tire. We luckily found close location and traded cars. When I tried to call Avis spent 15 minutes going through menus before getting help. Think I should have called Roadside Assistance but tire not totally flat at that point. read more

If I could give zero stars I would. I wrote a long lengthy review of our ordeal on their review page and they took it off. We were charged $250.00 extra for a smell in the car that it came with. Along with sand and pet hair, which was my hair, and is super insulting. Avoid the headache. This company is a joke and ripoff. Zero customer service or courtesy. If you feel like being blamed for their shitty excuse of a business, go to them. read more

The reviews on this page must have been written by employees of this Avis. I travel all over the United States, rent cars from National, Hertz and Avis. Whom I rent from is decided by the client. I have NEVER rented from a worse rental agency that the Avis in Charlotte! The employees are the most unfriendly, unhelpful worst at customer service as I have experienced anywhere I have rented, and I have the highest status availible at Avis. Their cars are old, dirty and most of the time missing a full tank of gas. Whenever you bring up a problem they do NOTHING about it. My advice and what I am going to tell my clients in Charlotte---AVOID these folks at all costs. You will regret not taking my advice. read more

Had a bad experience with this location, I made a reservation a month ahead of time , and paid in advance with a bank debit card. When I arrived the lady at the front desk advised me that I could not get a car without a major credit card, that I could not use a debit card, even though I paid for the car in advance with that debit card. she made me call customer service, they relocated me to a different location that excepts debit cards, when I arrived the lady at the front desk advised me that she had no SUV cars at the time. She didn't know why customer service over the phone sent me there. Also I had to do a credit check before I could get any car because I was using a debit card. I did not pass the credit check, so I could not get any car at all! When I called to get a refund , they advised me that I would get a refund , they also advised me for canceling the reservation it was a $150 cost, that wasn't even my fault !!! So they stole $150 from me. When I really needed a rental car! Worst experience ever. read more

NEVER RENT FROM THIS AVIS LOCATION!!! I rented a car thru priceline( I am guessing that this avis picks up the bids b/c no one would CHOOSE to have a bad experience). I paid for my 2 days thru Priceline =$68. I returned the car 8 hours EARLY and Avis CHARGED me $71 EXTRA upon RETURN! THEY REFUSED to credit it back to my credit card!!!!! I am having to go thru priceline to dispute it!!!!!! NEVER EVER AGAIN!!!!!!!!! read more

I wish I could give zero stars!! DO NOT RENT A CAR FROM AVIS Charlotte Airport! I had to leave NC early and wanted to find out if it was cheaper to change my flight or drive back to NJ. Based on the information I got, I decided to drive thinking it would cost about 425.00. Expensive but cheaper than changing the flights. I not only got the wrong information but ended up having to pay over 900 dollars for the car rental!!! I could have bought a used car and drove home! It's been over 6 weeks and no one has contacted me. I made phone calls, wrote letters etc. I got information from the main office but they said I had to deal with the same place I rented the car. I will NEVER rent from Avis and will write a negative review for my corporation's travel website. read more

At Avis at DIA: After standing in line for an hour with probably a hundred other people, and having moved maybe 25 feet, an Avis rep showed those of us at the back of the line how to sign up online for preferred status. It took awhile but got our wizard #, went to preferred desk and had a car in minutes. 3/4 tank of gas and a leaky left rear tire to drive to the Colorado high country. Great experience, Avis! read more

I recently rented from Avis and as I have always done I returned my car on time and because the clerk scanned me in after my time I got charged $105.29 extra for being "15 minutes late" which I was not. I received no documents to show anything nor was I given a return receipt. After disputing these facts with Avis and based upon their documentation which I have never seen nor have copies of their decision not to refund me still stands. I will never rent from Avis again and I advise others not to either. National is much better. read more

I'm a fan of Avis in general but not when it comes to Avis Charlotte (CLT). As a longtime Avis First member I'm well versed in the inner workings of business travel and thus I realize there's good and bad to almost any experience over the long haul. Let me preface my statement by taking full responsibility for leaving my jacket in the rental vehicle. That said, what followed is absolutely appalling. I realized I left my jacket in the vehicle shortly after the shuttle left the Avis facility. Because I was running late for my flight I notified the driver and CALLED the facility from the shuttle. I was told that they would go out to the check in point and ask the workers to take the jacket to lost and found and then I could call back to Lost and Found when I was back in town to arrange pickup. Well, I did just that and got no answer day one, day two or day three. I left voicemails each time with no response (I'm still awaiting a response). Since I was returning to the Charlotte area weekly I decided I would just check the front desk when I arrived back in Charlotte that following Monday. Much to my surprise when I arrived on a Monday MORNING I was told by the gentleman at the Preffered Desk that the Lost and Found Dept. was closed and I should call back. Surprised by this response I recounted my experience to date. The gentleman smirked and said something to the effect of..."You left it when..?" My take from his reaction was I'm just out of a jacket and almost as if it were matter of fact. I followed up upon my return to the facility to drop off the vehicle and inquired again. This time I met with a different person at the Preffered Desk and got the same exact reaction. I had a plane to catch so again I left and placed calls back to Lost and Found and never received a reply. Finally, on yesterday I spoke with the manager and a young lady that sits at the front desk on the second floor. She says she only has two jackets and neither fit the description of the jacket I left. After weeks of back and forth and DESPITE the fact that I inquired within minutes of realizing my jacket was still in the back seat of th rental I'm out a jacket. If you rent from Avis CLT you will probably get a dependable vehicle. However, I now realize why they remind you of items left in the vehicle not being the responsibility of Avis. Simply put...they ALSO realize you will never see anything if you leave it for the people that clean the vehicles and those in lost and found. read more

We recently rented a car from #Avis Car Rental at the Charlotte, NC airport. While leaving the garage we noticed the windshield was broken on the top of the passenger's side. Before we were out of the airport we began to report the problem. First to Customer Service who said they took note of this but said we needed to call the local number. The local number only leads back to the national numbers where Customer Service said it needed to be reported to Emergency Roadside Service. This took another 20 minutes but they said not to worry, a note was made and we wouldn't be charged for the glass damage. In addition to the cracked windshield, the car was dirty inside and out, the tire pressure lights were on, and the Avis Representative who received the car when we returned it was anything but friendly, she was actually a bit nasty and abrasive. Today I received a bill for glass damage and all notes in the system relating to my reporting of this seem to have vanished. I travel extensively for work and received a call from Avis asking me to try their services. Dear Avis, I've used your service twice, the first and the last time. I travel extensively for business and have been a loyal Hertz customer for years. I plan on remaining loyal to Hertz, my Avis experience, top to bottom, was horrific. Bye Bye Avis. Awful condition of the car, awful customer service, awful in every way imaginable. read more

Only had 2 people working the counter on the friday before labor day. Took an thirty five minutes to just check my car back in.

My husband and I were very disappointed in the service we received at the AVIS in the Charlotte Airport. I reserved the rental before we got there and they first gave us a hard time because we were paying with a debit card and they insisted that they had to do a credit check first, we thought that was absolutely ridiculous! We knew that because we were using a debit card they would have to place a certain amount on hold and we were fine with that but a credit check to rent a car?! Anyway, my sister who was with us had a credit card so she put the rental in her name, which worked out well for us because apparently the price that we had reserved the rental for which the lady had excitedly told us was a "great rate", turned out to be not so great as my sister was able to rent the same vehicle for $20 cheaper because she didn't have a reservation, so basically a person that walks in without a reservation receives a better rate than someone with a reservation. Then she tells us that if we drive less than 75 miles we would be charged i think it was $15 or so for gas unless we produced a gas receipt showing that we had filled the tank! We were only in Charlotte for the weekend to attend a wedding which was located 10 mins from the airport so it was highly unlikely that we would drive more than 75 miles. We felt that AVIS was trying to rip us off anyway they could. We will be sticking with Enterprise from now on that's for sure! read more