Dollar/Hertz is JUNK. Made a reservation three weeks in advance for a trip out of town, got an email and text confirmation the day before, got to rental office, and they say there is nothing available. I was told that a text from an employee was sent to my phone before closing of the previous day, stating such. Must have been from an unidentified number because I deleted when the first word said "Hi", thinking it's spam. Very unprofessional. Long story short, I ended up wasting a whole bunch of time in the process, canceling the entire rental, and taking my personal vehicle on the road. There was quite a long list of customers they had to call to inform there were no cars. Stop being greedy and have proper inventory! It doesn't take a genius! I've NEVER made a hotel reservation, only to be told they don't have any rooms at check in. read more

Picking up and dropping off the car was fast and easy. The problem: I was told the pre-paid fuel option was $2.20/gallon. We had an extended conversation about it, as that's not the norm. Turns out I was charged $10.99/gallon! I was lied to and misled, I believe on purpose. It's too bad bc the rest of the experience and car quality was good read more

After waiting 30 minutes in line we were told that our confirmed 12 person van wasn't available. We rented a 12 person van for our soccer team. We showed up and they said they don't have any 12 people vans even though we have a confirmed reservation. They acted like it didn't matter and it was our problem to figure out. Awful! Never again. Zero stars read more

Booking the rental was easy. Pick up and drop off were easy. I got charged twice. I called customer service (800 number not in CLT) and I spoke to someone with an attitude who didn't understand that I was charged twice. She did didn't know what she was talking about and then would go silent and repeat the same thing telling me that I didn't owe any additional money when I kept trying to tell her that I knew I didn't owe anything but had been charged more than my contract. Terrible customer service and wasted 1 hour of my time. I will never use Dollar again. read more

Went to pick up my rental at CLT and had to pay a $14 fee to pick up my car early, even though they had 6 of my vehicle sitting at the pick up station. I told the agent I am a Hertz Presidents club member (Hertz owns dollar) but that made no difference). read more

If I could leave zero stars I would. What is the point of online check-in (which I did), if you then have to stand in a 6 deep line to only go through all the same questions and be treated incredibly rudely and yelled at by the agent? Maybe that's their thing? Welcome to Hertz/Dollar where we will insult you, treat you like you are an idiot, and try to upsell you unnecessary upgrades such as: car upgrade - because "you ARE driving in the mountains"?! insurance - "800,000 drivers on the road" - he said under his breathe after trying to hard selling me on insurance. gas - never buy the gas - they make a mint off of gas sales! I had a better experience last time I haggled with the car dealership over a new car!!! Never again will I rent from Hertz, Dollar, or Thrifty (all the same company) at any location!!!!! read more

Terrible experience with Dollar Rent a Car at Charlotte Airport. I booked through Travelocity at a quoted price of about $7/day, but the reality was completely different. After waiting 30 minutes in line--even though I had already checked in online--they forced me to buy their insurance and tacked on extra airport fees. A 3-day rental ended up costing over $200, plus a $200 security deposit. The car itself was clean and new, but much smaller than what I expected for a "mid-size." The misleading pricing, hidden fees, and wasted time at pickup made this one of the worst rental experiences I've had. read more

Listen to the 1-star reviews and don't rent from Dollar! All Dollar customers, regardless of if they pre-reserved their vehicle, were funneled into the Hertz line because the Dollar desk was empty. Thankfully we got there during a brief lull and only had to wait ~30 minutes, unlike other folks who came later. When we got to the counter, we were presented with a booklet that told us that even though we had already paid for Expedia insurance, it wouldn't actually cover the full value of the rental vehicle, might charge us a deductible, or many similarly alarming scenarios. They suggested we add a basic Dollar insurance plan to our rental to ensure coverage. We ended up electing to add it because we were holding up the growing line and because we had no way to verify or deny these claims. At checkout, the insurance plan came out to an extra $50 per day, more than doubling our cost. On top of that, they charged us a $300 deposit for the rental, which seemed a bit excessive. Overall, it was an experience that left us feeling taken advantage of rather than cared for. It's a shame Dollar doesn't have better staffing in a major transport hub like Charlotte and resorts to information overload tactics to force last-minute purchases. Be careful before choosing your rental company. read more

Why would you only have one person working the desk of a car rental in a busy airport? It makes zero sense. Do better. Be more efficient.

I checked in prior to pickup. When I arrived (I had a late flight) there were no employees working, no way to get a hold of anyone over the phone, and no instructions for how to find the keys and car that I paid for. I was left stranded at the airport without transportation. read more

I had an issue with my rental and I must say that I have never had better service. Jalen M aT the Charlotte Douglas airport went above and beyond to make things right. He wanted to make sure things were right and I can't thank him enough. he turned a negative issue into a super positive outcome read more

I wouldn't recommend this place for nothing in the world, they switch with Manager special force you to try to take electric car. When yourefuse up charge you. Staff at the desk are horrible rude. I would not recommend this place for nothing. First vehicle smelled like a trashcan and ass, cigarettes second when they gave us seem like it was a 10 years old bad experience. Is the Charlotte airport? read more

I did not appreciate the FEARMONGERING to upsell me to a different car and/or to purchase additional insurance coverage. I booked the "manager's choice" car rental online, and they gave me a Ram 2500 pickup truck - a very large car! They said it was worth over $100,000 so I needed to get additional insurance, despite the fact I had my own auto insurance and additional collision coverage from my credit card. When I declined the additional insurance because it's not mandatory, the agent said I needed to speak to his manager because he said that he doesn't think I understand the risk - A REVERSE KAREN! I insisted on getting only what I paid for, and nothing more, and they eventually did that but only after a lot of fearmongering. If they were really afraid that I'd damage their precious pickup truck, they should have just given me a cheap economy car - it was manager's choice after all! Don't fall for their tricks - always ask if any additional costs are required or not! read more

The young lady working at the rental desk at the Charlotte airport was very rude and not helpful at all. I had to wait while she finished her conversation with another woman then she spoke to me like I was asking her to borrow money. I got a hard sell to buy more insurance which I declined 3 times. Not a good experience will never use them again read more

I should have read the reviews before I used Dollar. Although the rental was "free" with my airline booking, the agent ignored the booking, upgraded our car without OK'ing with me, didn't respond to my request for no insurance, telling me it comes with standard insurance package. My "Free" rental is costing me $100/day, and part of that has to do with my being a woman and over 60, I'm sure. My son-in-law rented from them a month ago for half of what they are charging me on a "free" rental read more

Absolutely the worst Rental Car company! I rent a car for my elderly parents, but when they arrived at the Dollar Rental Car location no cars were available. They waited an hour with no place to sit and still no car. They had to pay for an Uber to their hotel and come back the next day. Instead of crediting us back for the day we did not get the car let alone offering a credit to offset the cost of the Uber...this is the response we got when requesting a fair outcome (credit for the day we did not get the car and cost of the Uber to the hotel due to not having a car to drive) to their issue of them not having a car... "We apologize for the delay in releasing our rental vehicle. I understand this is not what you were expecting prior to your arrival. Although our reservation system is designed to provide a vehicle at the time and place requested, situations can sometimes develop that prevent us from honoring a reservation on time. Normally, our inventory of vehicles is more than sufficient to meet confirmed reservations on time. However, on occasion, customers do not return vehicles as expected, and the result is a delay in releasing the rental vehicle. Rest assured that your experience has been properly documented to prevent this from happening again. I appreciate the opportunity to look through this, and we hope to serve you again in the future." Absolutely terrible... read more

I was apprehensive about my reservation after reading the reviews. However, I had an excellent and seamless experience. My husband and I arrived early afternoon on a Tuesday and no one was in line. Agent Don checked us in, gave us tips on avoiding tolls on expressways in NC, and was helpful and pleasant. We picked up our car in the garage and off we went. Returning the car was also quick and smooth. I would rent again from Dollar at the CLT airport. read more

I rented a vehicle with this Dollar Rental Car location and got pushed to accept a large SUV when I rented a compact. I refused so waited until a car finally became available that wasn't a large vehicle (I ended up with a sedan). During the first day of driving the remote's battery had trouble working, we presumed from the battery. I was concerned about the remote might stop working and leave us stranded without getting into the car or starting it (there was no physical key, nor did the car have a slot/hole for a key). After spending time on the phone with customer support, I could either return the car or get roadside assistance. Since we were hours away from the airport, we opted for neither and replaced the battery at our own cost. We were told to have mention it up return to get reimbursed. We replaced the battery, which corrected the issue. Upon return of the car, we mentioned it and it was written up on the car. We were told it would be taken off the final charges. Obviously, I'm here writing that there was no reimbursement of our out of pocket charges. The renter should not need to take their own time and money to do basic maintenance of the rented vehicle to keep it operational. Despite being told that I'd be reimbursed for these charges, I haven't been. It's just a remote's battery but it is required to get access into the car and start the ignition. read more

Dollar Car Rental - Out of pocket cost that I couldn't get reimbursed for despite being told I could. - Car Rental Near Me - Charlotte, North Carolina

Made a reservation through AAA, there were two options for the weekly rate I chose: "electric" or "compact" and I chose compact. My rate for $561 for 2 weeks. At check in I was told they only had electric vehicles available for my rate, but I could get a compact for $200 more for the two weeks we rented a car! On top of $741 charge, they also charged an ADDITIONAL $200 security - this is price gouging. You can't make a same day reservation elsewhere for a car on AAA, or Hertz, or Enterprise - so we literally had no other options but to be held financially hostage. Also, Dollar rental booth is very hard to find at CLT Airport! read more

STAY AWAY FROM THIS FUCKING PLACE !!! Made a reservation thru Priceline days prior to my trip. Thought everything was gonna be easy and BOY WAS I WRONG ! Paid $490.16 up front get there I'm hit with an additional $200 hold or I cannot move on. Mind you I waited two hrs in line for this. Once I get to the counter, they see my id and reservation number can't find my card number. I proved them the card number , guess what? The number DON'T match. Fucking lying ass fuckers. Then while going back and forth that the numbers provided were the same ones used online with Priceline they keep saying what Priceline accepts we don't. Then they want proof of our Return flight cus they won't let the car go that easily tf am I gonna do w a rental? Steal it ? I provide them with my flight ticket and wasn't good enough. So it's Either use another card & no return flight proof we can't help. I try to give them what they want by giving them my debit card and flight information whoops another issue. Can't use it cus now we need to do a whole new reservation then I tell them to cancel they now can't because Priceline has to do so. These ppl are to insufficient at their job it's RIDICULOUS! STAY FAR AWAY!!! No WONDER THIS POS HAS LOW REVIEWS. and I didn't do my homework right cus I thought Priceline was doing me a favor NOPE! Up since 4 am get to charlotte at 5 pm then get their POOR service at almost 8 pm for me to have no damn car with still One hr of driving to do to get to my destination. wtf? Why is this place even up and running ? read more

A shame that I didn't read the specific employee's name tag, but some family and I had a HORRIBLE experience here with a woman who looked like she was in her 60s. We were renting a car for a road trip to Blowing Rock and were on a tight timeframe, and when we arrived the lady working the desk was not at all friendly and didn't even greet us. We showed her that we rented a Kia Nero, and then she snarkily replied "You'll have a hard time finding charging stations here". I had no idea that I had booked an EV, and nowhere on our reservation listed the car as an Electric one. We asked her if we could change/upgrade our vehicle to a regular one, but then the lady, who had already given us a terrible experience, said "Maybe you shouldn't have been so dead set on renting an Electric Vehicle if you didn't want one". This ticked us, but we stayed calm and tried to get other help. Eventually a delightful young gentleman helped us upgrade to an SUV and we ended up being able to make the trip anyway. I do not recommend this place if you want to leave with A. A rental car B. A smile on your face read more

Have been to this airport several times over the past three decades. On this most recent visit, I was glad to see only one person in line as we approached the rental kiosk. Somehow, the clerk managed to take 40 minutes to help the person in front of her, and then another 30 minutes to help the person after that. Luckily, a clerk at the Hertz counter finished his line waved us over to his line. He was able to get us in and out in 5 minutes. Yes, it is the same company, so clearly, there is a training or personnel issue at hand. He sent us on our way to pick up our vehicle. As in previous experiences, he pointed out the lot where out car could be found and let us know the keys would be in the car. All we had to do was choose the vehicle and be on our way. Instead, what we found when we got to the parking lot was a massive line. When I attempted to go to the location where my car should be parked, the Dollar employee there yelled at me to get in the line. So instead of letting us just get in our vehicles and go, he insisted on looking at each customer's receipt, then walking off somewhere. Likely because they did not have that particular vehicle. And returning some 5 or 10 minutes later with a car. Sometimes he would just stand there oblivious with no idea what to do while a line of customers waited. He would do this for each customer. Limping off to some location to drive the car back to the line so each customer can drive off. We waited an hour in this line just to get our car. As we drove off, the line was twice as long as when we had arrived. I feel sorry for those customers. All together the total wait time or was over 2 hours just to pick up a car. Not acceptable. This is a training issues. This is a management issue. Dollar/Hertz, you need to fix this. read more

Renters beware. Dollar car rental is a big scam in charlotte airport. I dropped car off and they told me to leave keys in car. A week later they claim I never returned car and tried to charge me thousand of dollars. And they won't even take a phone call. No customer service. Nothing. Now I'm getting legal involved. Terrible company. Save your time and money and rent somewhere else. read more

Nearly ten years, and I'm back to review my latest experience with the Dollar Car Rental at CLT. Much has changed since then and it's fair to update one of my oldest reviews. No more shuttle buses, the airport has moved all of the on-site rental agencies into the parking deck that is directly opposite the terminal. A very short walk and here you are. If you have status (Dollar Express is FREE!) then you can skip the entire counter experience and go directly to the lot to get your car. I was only returning today and the return process is easy. Carefully follow the signs to find the rental car area, which can be confusing so proceed at an appropriate pace. It's one of the last lefts after the short term parking before you get to the arrivals ramp. Dollar is up the ramp and follow the sign to their drop. The young lady who checked in my car was polite. She confirmed my name, asked if there were any issues with the Chevy Malibu (which I had picked up in Orlando, 1200 miles ago!) and inquired if I wanted a printed receipt or emailed. I took my usual pictures of the outside of the car and I was on my way. Not even three minutes. A positive experience and while Dollar isn't my usual car rental choice, they have definitely improved since the last time. [Review 10939 overall, 712 of 2019.] read more

Dollar Car Rental - My Chevy Malibu from Orlando - Car Rental Near Me - Charlotte, North Carolina

Nice scam company. I booked a reservation via a third party. When I got to the counter to pick up the vehicle, their rep said I am fully paid and will owe nothing more. A deposit was placed on hold/pending. That is fine. When I returned the vehicle, the deposit disappeared and then Dollar charged me $306 which posted to my account. When I called in, they said that the $306 accounts for fees, taxes and insurance. This is misleading and false advertising. I had already paid for the reservation, the car was not damaged etc. I have disputed the charge and Dollar will not work with me at all. Do not use this company. read more

Made a reservation weeks in advance for a suv. I was coming from west coast and arrived as planned at 11pm, and the night I came it happened to be the cold weather event (snow) and people were getting rerouted to Charlotte. Because of this I called that morning before I left to verify the reservation and they said I was good. When I got there to the counter it was 11:45pm. I still "had" a reservation but the lady said they were all out of the suv's. The only "choice" I had was a dodge 2500. Being almost closing I just want to get out there with something so I got talked into paying an extra 30 bucks a day (I had a 6 day reservation) for the extra dam insurance. It's not just the money, but it's not the vehicle I wanted to drive for 6 days all over North and South Carolina for a week! read more

Horrible customer service! Not sure how they stay in business. Rented a car at Charlotte airport, at an exorbitant price, and headed to counter. Two 70 somethings, one using a walker, the other pulling two suitcases and assorted carry-ons. Followed signs to Dollar - different level. Trekked down the long hall and surprise! Terminal closed. Sign on door said go to Hertz - yup back the way we came. Drove from Charlotte across I-77 to Virginia to see relatives. Toll road in Statesville area. No problem I thought. Toll reader on windshield so any minor tolls would be added to our rental, right. NOT! This customer gouging outfit actually charged $45 "Administration Fee" for $3 in tolls. Obviously they have no concern about Customer Service or future business. In Florida we have similar toll devices - actual tolls charged, not ridiculous bogus Admin fees! As if a $1,000 week rental weren't bad enough, they add insult to injury. Stay far away from Dollar. They must be financially wrought to be so greedy as to add these fees. read more

Well first off on line app tells u to book on line and avoid counter total BS , was told no cars are available and that it would be more then an hour wait for a car I was told would be ready when I arrived , a short time later ( approximately 45 mins ) the same gentleman who took my reservation at the counter asked me if I would like a Tahoe for an additional $25 per day smh , HERTZ would have never done that shame on me for not reading the reviews on Dollar in Charlotte Douglas.... Stilll waiting smh read more

Dollar Car Rental - Car Rental Near Me - Charlotte, North Carolina

Generally there is not much to be said about renting a car but... We rented a car for our vacation through Dollar Car Rental at Douglas International Airport. I reserved the vehicle weeks in advance and checked in the day before we arrived in Charlotte taking the time to upload a drivers license and credit card for contactless pickup. About an hour prior to landing in Charlotte I began the process of selecting a vehicle available for the size I prepaid for. The Dollar website was down and long story short, I waited in line for over an hour to get a car assigned. I reserved a Full Size Car (Chevrolet Malibu or equivalent). I was assigned a Hyundai Sonata. The man at the front desk was very nice and very pleasant to speak with aside from trying to sell me on an upgrade. The car looked nice but had a very strong odor like ammonia and definitely had some maintenance issues. Brakes pulsating, clunking sound in the rear suspension, and poor tire condition. Car should've been repaired or replaced. Not the cleanest car I've ever rented either, looked like a sloppy and quick cleaning (could see marijuana residue in the usb ports and had trash on the floor). Overall, waiting for an hour in line to check out a rental car is unacceptable, the maintenance issues show that the company has some serious quality control problems, and the cleaning issue is just annoying. Very disappointed with this experience and I don't recommend using this company despite being cheaper than others. read more

Impossible to reach a live person on the phone to complain to. Literally impossible. I was charged $175 cleaning fee, totally unwarranted, and there is NO ONE to talk to. I filed a complaint online two times, but received NO response. Horrible. read more

Update: they have not contacted me. I echo every review that shows the scam of this organization. Do not prepay. Do not sign anything. They will charge you for the things you decline and say it's your fault. They will do one charge via dollar rental and one under their umbrella company of hertz. I am absolutely LIVID with this company. Customer service is a mess. I asked to speak with a manager, and they put me on hold for over 50 minutes and then ended the call (the call was not dropped). If anyone decides to file a lawsuit against this company for deception, please do let me know so that I can join in. read more

After reading the previous reviews, I was expecting to battle previous damage claims to the car and made sure to take photos and video to be sure. And then I filled out a paperwork thing detailing the previous damage just in case. Every car had tons of minor dings and scrapes as well as not being fully cleaned on the interior which is something I've never experienced using Dollar. The car I took had the least amount of dings due to it being a smaller car (Kia Soul) but the interior had scrapes and a dirty spot on the passenger seat. The exterior was just washed before my pickup because the car was still wet. My drop off was a little slow because there was only one lady doing it and tons of people dropping off back to back. However she printed my receipt and emailed me a copy and I was on my way. read more

A lot of hidden fees! I reserved a 2 night rental from Friday until Sunday night but I returned the car Sunday afternoon. I made my reservation on Priceline, and the website stated my total for the rental would be $70.43, my deposit was $46.52 and my reminding balance would be $23.91. Sounds like a pretty good deal for a Standard-Size SUV for a total of 2 nights right? Yeah I thought so too! However instead of paying $23.91 at the time of pickup, I paid $ 150.11! Seriously!? I prepaid for gas and I was never ask about insurance however I was charged $67.98 for Damage Wavier! Taxes were $27.11! I don't think I will be using Dollar again! read more

Dollar Car Rental - My Priceline reservation statement! - Car Rental Near Me - Charlotte, North Carolina

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If you're wondering why this rental car company has such a low rating, I can help explain. We rented the manager special weeks before arriving at the airport. When we get to the counter to pick up the car, the counter rep tells us that it is an EV. Electric vehicle. There are apparently very few charging stations in the vicinity. They strongly, strong, strongly recommended that we replace the EV with a gas powered car. To do this it costs an extra $55 per day. But she would reduce to extra $25 per day. How ridiculous is that? We went to another company right away. Total scam. read more

This is a review I sent to Dollar car rental. First of all there was nothing in the car to be able to recharge the battery at the location where I stayed so I was forced to find an EV charging station. I drove 20 miles round-trip to find the charging station and when I plugged it in it would've taken eight hours to recharge it and I was pretty much in the middle of nowhere. I was instructed to drive an additional 10 miles to a fast charging station. It took an hour and 20 minutes to recharge it and it only charged to 73% and would not charge beyond that. when I picked up the car it was charged to 73% but the return contract says when I picked it up, it was 91% charged which was not the case. I was charged $51 extra for bringing it back 33% charged. I drove 40 miles RT to find an adequate CHARGING STATION and it TOOK A TOTAL OF TWO HOURS of my time. I want to know what you're going to do about that and I would add further if you're going to use electric vehicles as rentals you have to create a much more convenient and reasonable way for customers to recharge like including a way to charge it overnight at the location where I was staying. Thoughts? read more

Dollar charged us $90 for tolls that were only $9.20. They claim it's an admin fee. Sued in Fl for this We should file a class action read more

It's hit or miss here folks. I've used them twice in the last two months and understand the low review ratings. However, I'll rate them a 2 1/2 (two and one half) like a little Engine that could. Why? If you're in a hurry, consider renting elsewhere for more money. I had pricing, available car and wait issues BUT (AND I SAY AGAIN,BUT) I will say that my post rental experience with Dollar's Customer Service was good. In the words of a Cave Man: " CUSTOMER SERVICE GOOD - CUSTOMER COUNTER BAD! " read more

There's a reason why the average rating for this Dollar Car Rental is 1.5 stars. The reason why I gave them one star is because the car wasn't even ready when I came here for the pickup. It's 10:00pm at night and the car is still at the service center getting a car wash. There was an additional 20 minute wait time for the vehicle plus the other 15 minutes because only one staff was on site while there's a line of 6 people in queue. There's a reason why there's a time pickup menu when we book on the website. Time management and efficiency is questionable here. Customer service is sub par. You're lucky if you even get a grin. Dollar needs to better in delivering when customers make reservations for pick ups. read more

Husband and I needed a rental vehicle while we were in North Carolina for a family wedding. We booked our rental online and paid through affirm, the total was roughly $500. When we arrived from our flight we went straight to the dollar car rental spot, at first it was a little difficult to find because they didn't have any clear signs posted where you could find them but we did find them after a bit of exploring. We waited in line which didn't take very long, when we spoke to the woman she was very friendly at first, when we started going through the details of the rental I figured it would just be a matter of getting the keys from her and then picking up our vehicle. Well it turns out that we owed even more money which they did not disclose at first. The total amount that we owed in person upon arrival was over $300. Now that was on top of the $500 we had already paid when we booked the rental... The 300+ dollars that we owed at the time was for insurance, The largest portion of the bill was for something in regards to us agreeing that the company was waving any liability for us having the vehicle.... I just... i'll be honest I have never rented a vehicle in my life, I mostly just use Uber or whatever but after this experience I will definitely go with hurts from now on. Husband originally did not go with her it's because he said they were pricey but after paying over $800 for one vehicle for three days and three nights, I'd rather just go with the better service. I personally will never take my business to this rental place ever again, and if we did not need the vehicle or felt comfortable in the area I would have just said forget it give me back my money. Another thing I just wanted to note in relation to the woman who helped us, as I said she was very nice at first but when we got the total that we owed after thinking that we had already paid off our rental, she was really impatient with us. When we were looking at the bill that she showed us we were trying to understand everything and she was trying to rush us through and asking us 'what what what's wrong, what are you looking at' in a... Let's just say less than nice tone. Having her be the first person we spoke to upon arrival we were worried that that set the tone for our entire trip and I'll be honest she really ruined the first few hours of our experience here. The vehicle that we rented was a Nissan Murano, I believe it was a 2020 edition. The vehicle itself was really nice and clean, we had no issues whatsoever with the vehicle itself. It was just the service and the added charge that we were not anticipating that ruined our experience with this company. read more

Excellent customer service and very professional. Thank you to Mr. Bhasheer and Mr. Peter at the Charlotte International Airport location. Really appreciate their patience and efforts in assisting me with my rental. I will definitely use Dollar Rental again. read more