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    SIXT Rent A Car

    1.6 (48 reviews)
    Open Open 24 hours
    Updated 3 months ago

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    Cost of the tiny "scratch"

    Do NOT rent from this company!! I currently have an open case from last week. They show a one inch "scratch" on the bottom of the front side bumper and are charging almost $800 in damages!! We inspected the car and saw nothing. Took a few photos but not of the bottom of the bumper. They use a photo machine as their virtual inspection. The estimate repair bill has 16 hours of labor! The "repair" appraisal is done virtually by a company they pay in another state. They will not respond to emails, even though they respond on reviews saying to email them. Such a scam! I have now discovered they lost a class action lawsuit for fraudulent damage claims!! Perhaps we need to start another class action lawsuit! Case#08755873

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    2 months ago

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    4 months ago

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    5 months ago

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    2 months ago

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    1 year ago

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    8 months ago

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    11 months ago

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    1 year ago

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    1 year ago

    Scam artist. Will lie about mileage and damage especially if you book with a third party and they see you have insurance

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    7 months ago

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    1 year ago

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    2 years ago

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    8 months ago

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    2 years ago

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    2 years ago

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    3 years ago

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    8 months ago

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    2 years ago

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    1 year ago

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

    Shana Smith was an amazing help with my car rental. She made me feel at ease and she was totally professional. Thank you!

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    Page 1 of 2

    Ask the Community - SIXT Rent A Car

    Review Highlights - SIXT Rent A Car

    So the gal at the counter said for $14 you can have.

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(226 reviews)
    0.1 mi

    This was literally the best experience that I've ever had with an Enterprise location. In my…read moreexperience, Enterprise is normally not my first choice because of the hassle, the wait, the poor customer service, etc. This location was not at all like that. They had online check in which expedited things significantly. Then the lady who we went to get the car, Seraiah was fabulous. Her bright, happy attitude made me so happy (we'd had a horrible trip until that point). She went above and beyond to make us feel valued. It really meant so much because not only was she efficient at her job, but the extra energy and friendliness helped me calm down after the awful airport experience. Then the lady at the gate who checked out the selected car was also exceptionally friendly and easy to talk to. The lady who checked us in at drop off was also awesome. I don't know what is going on at this Enterprise for them to have such cheerful, awesome employees. I loved it. No stress, minimal wait, exceptional customer service. 5+ stars for this Enterprise.

    Had a great experience with the rental and a better experience with the customer service. My…read morehusband left a few items in the armrest and Musa went above and beyond to retrieve the items for me. I really appreciated the help, it was a lot going on that day and we had already began to leave the airport. We are super grateful for Musa and moving as fast as he did in order to retrieve our items. Thank you!

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    Hertz Rent A Car - Photo of "damage" upon return.

    Hertz Rent A Car

    2.0(308 reviews)
    0.1 mi

    I rented back in September and just realized I forgot to do my review. I reserved and pre-paid for…read morea Mustang Convertible through Priceline. I also got the Insurance through Priceline , not Budget since it was cheaper. I don't usually get the insurance , but since I was going to be staying in Myrtle Beach for a few days I wanted to be covered since theft , vandalism , and such are a problem now more there. I still love Myrtle Beach though. I also visited friends and family in both NC and SC. After having it a couple days I noticed a charge for the Insurance through Budget. I tried calling several times and couldn't get through to the airport location. When I called the 1-800 number ( in India ) they wouldn't take it off and said I would have to talk to the airport location itself either on the phone or upon return. When I returned it I spoke with one of the reps and they took it off and said on my Hertz Gold it has me automatically taking the insurance , so I went online and changed that. I never had it set on my account and last time I rented I didn't get charged , but somehow it got changed to authorize insurance upon rental. Of course the walk from the terminal in Charlotte to your rental car area is terrible and they were doing some remodeling. Since I'm Hertz Gold I went directly to the car area and went inside the office there to get my keys , contract , etc and find out where my car was parked , it was right next to the office. The car was clean and I inspected for damage and it all looked good. When I drove out to the gate I noticed the low tire pressure light on one of the tires and it was only down a couple pounds according to the gauge. I stopped at like a 7-11 with an air pump and added a few pounds and was on my way. A few days later the light comes on again and I added air again to the tire. I didn't see any nails in the tire or anything like that , slow leak. I spent almost a week in Myrtle Beach and the last day again I had to add air to the tire before heading back to Charlotte. When I arrived I told them about the tire and it needed to be checked or replaced. The car was nice to have and I had the top down almost the entire trip , the weather was perfect. It got pretty good MPG too , more than my own car. Of course it had all the tech stuff for the radio and Navigation.

    Me and my family put a reservation in for a car days in advance. We flew in from Phoenix for a…read moregraduation out in South Carolina. Once we arrived we were told there were no cars available even if you reserved. It was stated that there were 30 reservations in front of us with no car available. They said they would call an uber for us for $380 to take us where we needed for the night but with no rental. Later on, we called to cancel the reservation to avoid any charges and they tried to say the car was picked up. We finally got it settled and while asking for confirmation on the cancelation the worker we were talking to hung up on us mid question. Horrible service, and horrible preparation. Would not use this service again. Now me and my family are stranded at a hotel trying to find a last minute car rental when we thought we had a reservation.

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    Hertz Rent A Car
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    Alamo Rent A Car

    Alamo Rent A Car

    3.3(122 reviews)
    0.1 mi

    This Alamo lies within the Charlotte CLT Airport - no shuttle needed. RENITA was so helpful at…read moreAlamo. We booked through a 3rd party through my credit card portal. They provided a confirmation code that did not coincide and was not findable by their system. Renita was persistent and made it happen by trying different search methods. HOWEVER, beside the service Renita provided, it was not the best experience. I had thought that because it was directly at the airport that the experience would be quicker than renting from a spot outside of the airport. Boy I was wrong. There were many counters at this rental car area and the only one with a long line was Alamo. I thought, "just my luck". They seemed severely understaffed and overworked. I felt for the staff. If you have extra time you want to kill - by all means rent through Alamo@ Charlotte Airport. If you are trying to leave the airport ASAP, then I do not recommend. Unfortunately, because of my poor experience, I would be hesitant to rent from Alamo, at least this location, in the future.

    Rental car companies can be such a pain but luckily Alamo seems to be one of the ones that actually…read morehas their stuff together. This was my first time using them in Charlotte and the process was smooth. The only thing I don't like is they charge you an extra deposit if you are local. Otherwise, no issues and I will be using them again. I received great service inside a the counter from Tiana, and more good service when I was getting the car from Christian.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    SIXT Rent A Car - carrental - Updated May 2026

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