After reading some other reviews, I was hesitant to rent from Avis and at the Tampa Airport location, but I decided to try anyway, and I'm so glad I did. Everything went super smoothly. Upon our arrival at the Avis desk at the Tampa airport (around 8:00pm on a Monday), there was no line and no wait to pick up our car. The Avis representative (Elizabeth) was super helpful and got us on our way quickly. Our car was easy to find and was clean, fully fueled, and in great condition. We had decided not to purchase the optional toll road package, but changed our mind when we saw the GPS options, and adding this was no problem on the app. The car return was even easier. We just pulled up, unloaded our bags, and a rep was right there to scan us in. I waited until we had our final bill to do this review to make sure there were no "surprises" and there were not. Our bill was exactly what we expected with no "shenanigans" to be found. I will definitely rent from Avis the next time I am in Tampa. read more

I had one of the most frustrating customer service experiences I've ever dealt with, thanks to Daniel at this car rental location. Daniel began insisting that my insurance "wasn't valid" and that my credit card coverage "wasn't enough," speaking in a condescending tone Instead of just helping, he seemed intent on arguing and shutting down anything I said. All I wanted was the toll pass. To make matters worse, after this unpleasant interaction, he asked what color car I preferred, only to give me the complete opposite. At that point, it felt less like a mistake and more like a reflection of how little he cared about the customer experience. When I asked to speak to a manager, he brushed me off and told me I could "Yelp or Google review him," which says everything about his attitude and lack of accountability. read more

Everything can be improved. This is a super dishonest company that passes responsibility on to each other, with no one actual helping. They WILL charge you extra; even if you have signed their contract. They will change it without tell you. F Avis. Book a rental car with any other company than this one read more

Absolutely not recommended for several reasons: 1) customer service not the best as we paid $68 for a toll pass sensor and we're not given one. Unfortunately we assumed we had it but did not discover it until it was too late. 2) Called customer service 3/7 12:30 pm and spoke with Lisa ( doubt that was her real name) and was treated rudely when asked to be reimbursed immediately after discovering we had no sensor. She said we had to drive back to the Avis rental car or find another one. She would not reimburse us. 3) We had reserved an SUV and only got a small hatchback that was very uncomfortable. read more

Got off my flight and went straight to the Avis desk. I had a reservation for a Premium car. Got to the Avis area and there was a long line and 4 employees working. The problem was, each time they got a new customer they would have to wait for car assignment from the garage area. It was a very slow process. Some customers were directed to the garage area and not having to goto a desk agent. There were no signs to which customers should go directly to the garage and who needs to wait to see an agent. After waiting in line for about 90 mins, I finally got to the desk. Gave the employee my info and he was able to find my reservation. I declined all the usual upsells and then we waited another 20+ mins for the garage to assign the car, which took even longer since I was renting 1 way from Tampa to Orlando. They didn't want to give their nicer cars to the Orlando location. Finally they assigned a vehicle and the employee says "We're gonna upgrade you". What's higher than a "Premium"? You'll be getting a Chrysler 300. That's an upgrade? Fine, at this point I just want to get on the road. Get out to the garage area and the car is beat up, missing the mirror cover, scratches all over. Looks like it was just returned and was not washed or cleaned. The only positive was it had a full tank of gas. They share the same counter space as Budget and apparently share the cars they have in stock - and they had a shorter line on that side. read more

Avis Car Rental - Over an hour wait to get to the counter to get helped. I - Car Rental Near Me - Tampa, Florida

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Never before, and especially as a Mother now, do I ever complain about bad service (not worth my time or energy). TERRIBLE service however, must be reported. I was traveling BY MYSELF, with a toddler, a stroller, and luggage. I'm a preferred Avis member and when I went to the counter they didn't acknowledge that, for starters. Once they processed my reservation they sent me down to the lot to get my rental car. The number on the receipt was f36 as you can see in the photo, there was no vehicle there. I went to the counter, mind you it's not a few feet, I went down 2 long aisles to get to the empty stall and back to the counter with ALL my luggage, stroller and child. When I returned to the counter and notified the employee she took my receipt and handed me a new one that said D30. I asked her if she was sure there was a car in this stall and with a condescending tone said "nope, I'm not". I grabbed the ticket and went to stall D30, NO CAR !!! I went back and at this point I'm extremely frustrated and I ask who the manager is and a different employee says with an attitude "I don't know I just got here". I said "ok, thanks, No problem, I will find out her name". She handed me keys and a 3rd receipt and I went on my way. For being a "billion dollar company" Avis sure lacks in investing in their customer service training! I won't EVER rent another car from Avis. This is absolutely ridiculous, inconsiderate, and beyond unprofessional. Tampa airport location for "Avis preferred" you are an utter disgust and unprofessional in customer service. If this is how they treat a mother traveling solo, visibly exhausted, and lugging a baby, luggage, and stroller, I'd hate to see how they treat anyone/everyone else. Actually, I did witness 3 more customers come to the counter with the SAME complaint!!! Makes perfect sense why they have 1 1/2 stars. They deserve 0 stars! read more

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10 people in line. Not many. 4 employees working there. Line literally not moving. Confusion as to where cars were etc. a complete cluster- - - - they blamed on one of the car washers not coming in. Reserved an suv and got a mini van. Did nothing to compensate. You have to wait on another line for that. 1-1/2 hours to get car. On the upside people were pleasant. Worse experience I ever had renting a car. Which I do often read more

We had good luck with Avis. We selected our preference in cars, the day of we got a message saying where we could go and pick up the car. The keys were inside our preferred car, and it was clean and ready to go. No waiting, no lines. We just had to scan a QR code on our phone to get out of the garage. When we returned the car, all rentals pull up to be inspected, and that's it. It was a smooth, effortless process. No issues. read more

When hubs agreed to drive to Tennessee, from Tampa, for a concert at The Caverns, with the caveat of renting a car, I was down for that. #CRVyLuna is near the end of her extended warranty so we didn't want to add an extra 1200 miles. And flying to the closest airport would still require a car rental & a 2-hr drive to our destination. So I turned to Avis with my handy AARP discount. This rental experience was incredibly smooth, as I've come to expect from Avis, though not the vehicle I'd reserved (I'm starting to suspect these are *upgrades* even though I'm more interested in fuel economy). As a Preferred member (it's free to sign up), the app alerts me to which parking spot my vehicle is located, and then I can exit the garage without speaking to anyone. My only complaint is that sometimes the exit line is long because people (myself included) don't know/remember there's an express check-out lane when driving out of the garage. Returning is more efficient, with multiple people in the garage to confirm check-in. That rental went so well that we didn't hesitate to rent again a few weeks ago when we needed to drive to Atlanta for a funeral. With this specific vehicle (again, not what I reserved), I spotted a dent on the side that I wanted documented by Avis, in addition to taking my photos. Unfortunately, the line was terrifically long to exit & no one was using the express lane. When it was finally my turn, the rep was difficult to hear & understand, and clearly hating his job. When I mentioned the dent, he actually replied, "who cares?" and didn't even look at it. I'm not sure if this person works for Avis or the airport, because he needed me to tell him which company I'd rented from. This probably shouldn't directly reflect on Avis but it wasn't a pleasant experience. I'm still checking Avis first. It's just so easy to get my vehicle! And this location is great for me. read more

BE ON ALERT! They upcharge and hide that they're adding all of the extras that you specifically told them you declined. Your bill will shoot up from the quote to some obscene amount. They charge for mileage! What a joke, no company does that anymore. They charge for insurance! Everyone knows their personal insurance covers them. Read EVERYTHING AND MAKE SURE YOU DON'T INITIAL ANYTHING YOU DON'T WANT. read more

We need a zero star option. Do not return a car to this location. They use an inaccurate electronic garage for gas. They say gas is $10/ gallon. I'm fine paying double if needed but 4x the current rate & more gas than needed is theft. I've seen many reviews about this & wonder if employees get bonuses based on more gas charges they do. I don't buy any of the other rental extras that they make money of. I've rented from Avis for over 15 years. I will not use them again. Enjoy your little extra cash that you stole from me. You scam artists. read more

Worst customer service , dont rent a car from customer service. Go to the location and rent it there. They will take your money and you won't get a rental. read more

Renting this car was a breeze. They selected a good vehicle for me. Although I had the option to choose another, I preferred the Malabo. It had car play and was simple to connect to. It had good fuel efficiency and performed smoothly. In summary, it was a hassle-free experience from start to finish. Additionally, the staff was extremely friendly and even helped with loading and unloading my luggage. read more

Avis Car Rental - Car Rental Near Me - Tampa, Florida

we waited for fifty minutes on line then had "technical difficulties " that took 34 minutes THEN got signed the same car as someone else and only received help after we complained once we got in the car it was low on gas and it also had a DIRTY SOCK IN THE CAR! ew... read more

One employee line over an hour long do not book from Avis. Why only one employee on the busiest travel day of the year????

Avis Tampa Rental Car - Terrible Experience The management here is the most unprofessional I've ever dealt with. Customer service was beyond poor. The line got so long that everyone was complaining, yet nothing was done to improve the situation. Definitely one of the worst rental experiences I've had. read more

Would give 0 stars if possible . I rented a car in Kansas City . It had a smell in it . I drove completely alone to Tampa with just my luggage , no passengers .i never ate in the vehicle. After returning the vehicle I received an email saying I would be charged because the vehicle smelled like cigarettes . I don't smoke cigarettes and again it was just me in the vehicle . I have emailed with customer service and they are not respecting the fact that I don't smoke and are charging me $250 for the car to be detailed . I will never use Avis again . read more

We rented a car on Wednesday the 8th of May . The lady at the desk was very un professional.. She was eating her food while trying to check on our reservation. She was completely incorrect about the gas prices in Orlando. She told me they were well over 550 a gallon, which is untrue when they were in fact the same price . she told me that my car insurance that I hold on my vehicles in California would not work in the state of Florida, which is incorrect, so I paid additional thinking that my car insurance would not work in the state of Florida. She was very pushy and mislead me and I will never rent from Avis again I feel like we were taking advantage of very unprofessional. Don't ever rent from Avis. read more

I would NEVER rent from AVIS again!! I paid upfront when I made the reservation. And then they overcharged me!! $210.00!! And never refunded me! read more

Long story short, prepaid for a car, denied reservation because small chip on license corner (doesn't hinder legibility or ability to verify identity), Avis employee was rude and explained nothing about the policy or if I would be refunded, rebooked under wife's name at a much higher rate, and given a dirty car with splatters of something all over the interior. Long version-I reserved a car about a month in advance and prepaid. When I arrived the person at the counter took my credit card and license to check the reservation. They said my car was ready and I needed to go to the preferred counter. At the preferred counter they took my license and said they could not rent to me because there is a chip in the corner of the license. I was there with my family, wife and 9 month old daughter, to attend my grandfather's funeral and had no choice but to rebook under my wife's license at a higher rate (and not on the Amex card that offers rental insurance). It feels like a scam. I didn't argue and simply asked if a digital ID would work and they said no. We rebooked without issue to ensure we could keep our schedule. It did delay our trip by over an hour. My license only has a chip in the top left corner from being in my wallet and it doesn't interfere with any writing or ability to validate my identity; the TSA used it a few hours earlier to let me board a plane. I have also used that license to rent from Avis in Florida at the Orlando airport without issue. It feels like a scam to increase revenue. After rebooking at a higher rate, that will not count towards my preferred plus loyalty, we were handed a receipt and flyer with no explanation of what was done. There was no explanation of if I would be refunded, when that would happen, or why there is a policy to not accept damaged licenses. They didn't make any reference to where that policy was stated. I would have liked just a little courtesy to say there is a policy that we may not accept a damaged license but this will be an exception because it is minimal and your identity is verifiable, although, in the future this may not be the case. I would encourage anyone to rent with any other company. Denying my rental to force me into a higher rate when my license is valid and verifiable is crazy. On top of all that, we get in the car and there was splatter of some liquid all over the walls of the interior. It was mainly around the driver's seatbelt but we found spots on the passenger side and passenger side rear. They clearly aren't cleaning the cars very well. Overall a pretty bad experience and do not recommend. read more

Booked and prepaid months in advance. When we arrived the counter staff were very helpful and friendly. When we got to the vehicle it was in terrible condition inside, looked as if it were not cleaned in quite a while, we looked past that. When we exited the garage it was evident in the daylight that the exterior was in desperate need of a wash so we took it thru a carwash, while at the carwash we found the vehicle to have abnormal wear patterns on the front tires (bald), after multiple failed attempts to make contact with someone at Avis Customer Service we just gave up. When we returned the vehicle, we alerted the staff of our concerns, and they said they would take the vehicle out of service due to the bald tires. The staff at the airport were very friendly however we will likely NOT book with Avis again. read more

Had my heart ready for the Tesla that I had reserved, instead, I was told I had to be upgraded to a Chevy Bolt, I informed the agent I consider that an incredible downgrade. Not only was the range much lower, but I could not use the navigation at the same time as the radio or music of any type, I could not reach the Tampa Bay office by phone so I tried another office and they told me tough luck, they know nothing about the Chevy Bolt. Six hours out of my two day vacation was spent trying to find a location to charge and sitting in a parking lot waiting to charge read more

If I can give this place a 0 I would. This was the worst experience ever at a car rental place. Because I rented a car the same day, this a-hole wouldn't give me a car. He said they had no cars, and wouldn't give me one. So, I stepped aside and called customer service, and this nice guy name Anthony told me they had several cars! So I told him to book one for me, and he did. So, I walked back up to the guy at the desk and he said no. I told him to call his manager, and I'm about 99% sure the person "Brittany" he called was his wife, because she acted like she had no idea what to say. The absolute most unprofessional person I've encountered. I didn't get his name, but he was a short guy mid-40's and had short brown hair. Kind of like Steve Carell. He has 0 remorse, even seemed to get a kick out of it. I was just coming back from a funeral in Ohio, and I had 2 kids with me. We had to spend the night in the airport until someone else opened. Thankfully I got a BMW for $50 from Sixt, and Avis was going to charge me $109 for the same route. So upsetting people can't be nice anymore. read more

Cuando llegamos a recoger el carro después de haber pagado extra por un carro en específico que queríamos, cuando llegamos con la persona que nos atendió, nos dijo que ya no había ese vehículo y nos lo cambió por otro carro mucho más barato que no tenía las especificaciones que pedimos, nos dijo fueron para disculparse, ni ver otras opciones, la única opción que había era pagar MÁS de lo que ya había pagado (ni siquiera me dieron reembolso) , una total burla! Pero el carro lo necesitábamos y ya estaban agotados en las demás agencias. read more

I extended the car rental - they charge an astronomical fee for extension(compared to the original rate), not only that they said it would be 80 for extension and then charged $111 and DO NOT OPT FOR THEM TO CHARGE YOU FOR GAS - I got charged $93 for half a tank. When I called to dispute this they said all the charges are valid and that there is no option for dispute or escalation. "I am from customer service and I cannot escalate" is crazy. I kept telling her that's exactly what I'm disputing and she kept saying it's a valid charge. ABSOLUTE WORST EXPERIENCE. WORST COMPANY. WORST CUSTOMER SERVICE. After a while I gave up because spending all that time arguing with customer service isn't worth the $321 I paid for a 3 day rental. read more

Bait & Switch Then Overcharge! Booked on Expedia for a "luxury" vehicle on a special offer at $109. Arrived at the Avis counter & was told they didn't have any upgraded sedans, but would I accept a lesser vehicle just to get on the road? I agreed, took the car, and turned it in the next day. They charged my credit card $218. Clearly a bait and switch situation, where you book one thing, they don't have it, offer you another, then double the price without your consent. TERRIBLE. Never trust these people. And by the way: the car smelled horrible inside and there was an issue with the back wheel that thumped the entire time I drove it, so it didn't feel safe and was awful to sit in. Then I got charge double for the experience! read more

The worst car rental experience I've ever had... They charge $5.00 per day for the toll pass for each day you use it but also charge $21.00 per day whether you use it or not... The car that was rented to us had scratches all over the car, torn upholstery on the driver side, and dirt in the air vents... When we were checking out of the parking lot the attendant marked the car with the auto description with all the scratched areas he said we should take it back, but we were in a hurry to get to the hotel... When we took the car back, I asked to talk to a manager, and was told "Matt" would come up to see us, but after 20 minutes, he never showed up. We related our concerns to the man at the drop off point, and his weak excuse was that " we're not getting enough new cars in"...!!!! Years ago, Avis's advertising motto was We're #2, so we try harder", since Hertz was #1. Not only don't they try harder, but along with my complaints, all the other horror stories from other Yelpers, it looks like they don't try at all... read more

Worst Avis in possibly the world. I needed to add a driver so I went to the counters the lady took 2 random walk ups before the line. The lady working the desk clearly didn't care about ANYTHING. I go to a LOT of Avis's. This one was comically bad. Apparently all the cars are messed up so they refused to not the crazy scratches cause "all the cars have them". So you don't even get a decent car. Don't go here. read more

If I could give no stars I would. I rented a vehicle to drive cross country from Tampa to San Diego in the summer heat of August and AVIS throughly messed up. The first rental they provided me had expired registration since 2023. Ended up driving back 90 minutes to return the rental. Got another rental and after I was already in the road going thru Louisiana the oil notification came on stating I had 21% oil life left. I got to Texas and had 2% oil life left and called AVIS customer service. After being harassed, demeaned and belittled by an off shore representative for 45 mins trying to speak to a manager, I was finally connected with a "manager" and he provided me with the options 1. Return the vehicle , which was impossible because I already passed all offices and they didn't open until 10 am. Or wait until something happens and call their towing service. I explained to the "manager" that his options were ridiculous and I'm driving thru West Texas where there are no service stations and limited cel phone reception. I explained I rented a vehicle to ensure a safe trip cross country as I'm a single female driving solo. His reply was - make sure to stay hydrated and cool. This comment left me furious, aggregated and frustrated. He ended up hanging up on me. I was left to go to Autozone and purchase 3 quarts of oil to ensure I made it safely. I will NEVER rent from AVIS again and hope you choose another rental agency to avoid this happening to you or a loved one. They have no regard for their customers safety, rent vehicles that aren't maintained and their customer service is the worst I've ever experienced. read more

Avis Car Rental - Provide me a car with 21% oil life to drive cross country - Car Rental Near Me - Tampa, Florida

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Bottom Line: Easy pick up but return was a bit of a mess. I've rented at this Avis various time and I rent from Avis about 10 to 12 times a year. As an Avis Preferred member, pickup was easy. I got the text alerting me to which space my car was in plus my name was on the electronic board so I was able to skip the long line insid the airport rental center. The car was suitable and the lady working the exit was super friendly. When we went to return the car the car return was nearly full and I was having trouble getting the "return my car" feature to work on the app. I asked for a receipt from one of the Avis employees meandering around and he told me it wasn't possible to get a receipt. Yikes. I returned my car on a Tuesday and it was not checked in by Avis until the following Saturday! Yikes, again. I really, really hope I don't have to fight any extra charges for the four extra days it took Avis to check in the car. So far, so good. I totally understand that staffing is a struggle for many businesses right now due to COVID and other factors but not being able to produce a receipt, hard copy or electronic, is really surprising to me. Hopefully things improve at this location. Overall Avis has been good to me over my many years of frequent business and personal travel. read more

There is a long line that isn't moving! 1 person is working his butt off. There are 3 people standing around waiting watching.

I was given an electric vehicle as my rental car without any choices. I know nothing about electric vehicles. Neither did anyone else in line waiting to get a rental car at the. We were on how to use the vehicle, how to charge it, or any information about it. I have wasted over 7 1/2 hours of my three day trip just trying to find a charging station and trying to get the car charged. No one will respond to any of my complaints or phone calls at this time. I waited on hold on a phone call for 35 minutes with no response or answer. read more

Overall good experience renting a car here. The car was ready to go when I arrived, and I was able to get in and leave. Wish there was more attention to detail though because we did find some trash in the armrest if the backseat. When returning the vehicle at around 9 PM, there was no attendant so we were confused as to what we should do. We ending up asking around random employees we saw in the garage who didn't work for Avis and they told us to just leave the car with the keys inside read more

12/21/21 Revised: I was able to call Avis customer service and got credits returned for the following: - 50% from the tolls package we brought - Got the credits back from the supplemental liability insurance So I updated from a 2 star to a 3 star because it didn't help with my overall Avis experience at the Tampa airport. Read more about my experience below: I like Avis for the most part when I rented in NYC. But the customer service at Tampa International airport is not only terrible but full of lies. Not only are most of them not wearing a mask, the guy who checked us out was FULL OF SHIT. He took advantage of us, knowing that we are not from the area and lied to us, for example: 1) That when you go from Tampa to Clearwater Beach, you will have to pay $9.00 toll each way. This is not true at all!! There is no tolls between Tampa and Clearwater or anywhere down south of Tampa - He tried to upsell us the toll package, which is additional $12/day. 2) Gas around the airport is $3.45/gallon, it is not true as of 12/18/21. He tried to get us to get the gas package. 3) The supplemental liability insurance is a must buy, otherwise you can't drive in the state of Florida. So he "forced" a package of $18/day for us during our stay of four rental days. When I googled the Avis FAQs, it clearly indicates that Avis covers this by law except for three states: Utah, Texas, and California. But this guy had the audacity to threaten me that I can't drive until I have brought the insurance. Overall, I ended up spending an additional $130.00 on top of my scheduled trip. it was a terrible experience as a Preferred Avis member. And, at the beginning, he questioned me whether I had a car rented out or not without returning at the beginning, right upon my arrival at the airport. Only later did he find out that it was a mistake on their end because they had printed two copies of my contracts. I booked the car two weeks in advanced and arrived half an hour early but the whole process took an additional unnecessary 30 more minutes waiting and arguing with this guy. During that hour, I saw disgruntled and innocent family members feeling frustrated and not being helped in the most efficient ways possible at this location. What a horrific customer service at the Tampa International airport!!! I hope that by sharing this, Avis can do something about this customer service location. read more

I had many unresolved issues with this company. On 12/28 I signed the contract in Tampa, Florida and on the trip the car battery broke. It took a long time to respond and even then there was only one jump, and with this problem I lost an important dinner that I paid for (for 6 people). The next day I had two important appointments, which I also missed because the car wouldn't start. I got in touch and they delayed me more than 2 hours to change the car. With all of this, it took me a while to get home (because I went from Florida to North Carolina) and I delivered the car to Florida. In addition to missing my appointments, they charged me for the delivery (because I was late, due to the car being damaged) and they never told me that I could use my insurance to avoid paying the company's, which is not only expensive but also terrible. With all this, I have already sent more than 10 emails, in addition to the calls that no one resolves and it has been more than a month since I suffered all the losses from my trip and the rental of a bad car and no one has any results or measures.. . I do not recommend it and I will seek my rights... read more

My family and I flew into Tampa from Philadelphia. We waited 2 hours to get our car because of the long line. We had a reservation. Then, we waited long because the printer wasn't working. We got the car at 12 AM. They should make a separate line for reservations and get kiosks. read more

No one inspected the car with me before I had to leave with it- they charged me $100 a day rental and then charged another $620 to my debit card for a supposed crack in the windshield which was there before. They refused to even send it thru my car insurance and just forced me to pay it outright when it wasn't even any damage that I did! Then you can't get thru anything on their customer service or website. This whole company is a SCAM! read more

Worst wait while rental car places really slow pulling from different line do not recommend

In general, I prefer Avis so there may be a little bias there, but around the world they've been consistent in one area over all the others. SERVICE and TPA doesn't disappoint when it comes to that. Yes, they're often over sold. Yes, it's harder to get a casual upgrade. And Yes, even as a preferred member you may still have to wait in line because of vehicle availability. STILL with soooooo navy people coming and going on a daily basis, they tend to be super positive. I don't expect perfection, just consistency, and they always deliver. Furthermore, for preferred members, the return process is fairly automatic with fuel level and mileage being automatically sent as soon as the vehicle is on the property. This can save several precious minutes when trying to catch your flight. Definitely recommend read more

This was the worst Avis experience I have ever had. I am a Preferred member through Amex Platinum and reserved (Confirmation # 39004593US5) a "Cadillac XT6 or similar" which was reserved under the Signature Series luxury SUV class. When I landed at TPA airport in Tampa, the Avis app said a Ford Explorer was waiting and gave me the option to change it to a Mazda CX9. Neither of these are as luxurious or even Signature Series cars. After waiting on the Preferred line to speak to an agent about this, I was given keys to a Cadillac XT4, which is obviously two sizes below what I had reserved, but was told that's all she had and that I could call Avis to adjust the charge later. Travelling with my 84 year old mother and my wife, we found the XT4 and loaded all of our luggage into it, only to discover upon starting the car that it had a bright dashboard WARNING that the right rear tire pressure was dangerously low. Also, the key fob was missing ALL of the buttons (yes, completely broken off, exposing raw electronics with no way of knowing which button did what). I ran back to the Preferred kiosk, which now had a line of 20 people waiting and tried to inform the agent what the new problem was, only to be told that she could only help me if I stood at the end of the line. I ran upstairs to the main Avis counter to ask if a manager was available, to no avail. I returned to the defective Cadillac and began driving it around the lot, looking for ANYONE who might be able to help at least put air in the bad tire. Finally, I came across a young gentleman who searched and found another XT4 that smelled like cigarette smoke but had no warning lights on, at least. read more