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Avis Car Rental

1.6 (320 reviews)
Open Open 24 hours

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Let's make this company famous! It is easily the WORST rental company I've ever worked with. TWICE now, I have left property in a rental, and reported it literally within 30 minutes of dropping the car off, only for them to tell me that nothing has been found... which means one of two things... either their employees are all blind as a bat (which wouldn't be surprising after the second story I'll be telling you all), or they only hire dishonest thieves that like to pillage cars for other people's shit (definitely this one). On top of that, their asshat sad excuses for employees are NOT doing proper inspections of their vehicles... and are sending drivers off in vehicles with less tread on their tires than my 10 year old flip flops... and then refusing reimbursement for the insane amount of money that their clients have to pay out of pocket to get their vehicles off the road... but have the audacity to offer me more free rentals. I don't want ANY rentals. I want my money back. I want a company that doesn't treat their customers like shit. I'll be spreading this on every major social media site. I'll be making a video and getting it on youtube. I'm going to make you famous.

The EXCESSIVE SAND from our shoes!

Awful experience!! Not only was I given a vehicle with BALD TIRES I was JUST charged a cleaning fee 2 weeks after the return when the car was checked upon return for mileage, smoke smell, gas level, and dents!! I am infuriated that I am being charged a cleaning fee for "light sand" with the vehicle requiring VACUUMING and WIPING according to their own photos. A cleaning fee is for EXCESS dirt, smoking in the car, or dog hair, none of which applied to the vehicle I returned!! I have been renting from Avis and Budget for over 20 years and have never had such an awful rental car or awful experience. It is a sad day when Dollar Car Rental has better vehicles and customer service than Avis/Budget/Payless/Zipcar!! Update - After 6 emails and 3 phone calls I was told that if I didn't receive the vehicle with sand in the floor then I should have returned it without sand on the floor! This leads me to believe that in an attempt to save money Avis and Budget no longer bother vacuuming or wiping down their vehicles before they rent them again! That is disgusting and unacceptable for a $1,300 rental for a 12 day rental!!!

Martin G.

Sunday afternoon. 90 min wait as there was only one co worker and many customers. Worst rental car experience ever!

5:15 pm Tuesday at Logon. Took 60 minutes to get car we had reserved

Took 60 minutes to get our car. Long line to get car that we had reserved (unfortunately not under Avis Wizard number) while all the rental desks were open. In garage by white tent , we waited in line for 12 minutes waiting for staff to show up. Then staff member slowly walked each party to their car and slowly walked back - no sense of urgency. After finally getting the car, waited 8 minutes behind 4 cars to get thru security barrier where attendant was focused on looking at presented license. When returning car, attendant yelled at me to park closer to the car in front of me - I stopped 4 feet behind to car in front of me (to give room for that party to remove luggage from trunk). I got out of the car and told "is there ANYTHING i can do make it easier for you because this outfit isn't doing anything for me?" I got back in and pulled 1 foot forward. He apologized

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10 months ago

We filled the gas tank before heading to airport and we were charged $150 for gas because it wasn't within 5 miles of airport.

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1 year ago

Worst experience ever. Long lines and rude staff . Lazy and slow. Walking would get you there faster...

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11 months ago

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Review Highlights - Avis Car Rental

It took about five minutes for the shuttle bus to take us to the rental center.

Mentioned in 4 reviews

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Avis Car Rental - carrental - Updated May 2026

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