Great customer service. My insurance company has roadside assist so when I got a flat on the 5 highway, I was at ease. Then after an hour on a 100 degree day, my insurance had still not found a tow truck to come bring my car to a tire shop. So I called some places and Bill answered my call. I was in a bad reception area so there was some confusion about where exactly I was, but he got to me as soon as he could. He had all the right tools to inflate my spare, remove the busted tire, put on the spare, and even directed us to several local places where we could get a new tire. Then when we hot to the tire shop, I realized Bill still had my wheel lock which was essential to getting the spare tire off. I called him up and he immediately apologized and said he would bring the wheel lock to the shop. It's truly amazing to find someone so genuinely transparent and communicative and who admitted to the mistake. Call them up if you need roadside help. Avila truly cares. Thank you Bill! read more