My father had 5 insurance policies with this company for many years and while they seem competent, the customer service from Jason is pretty lackluster. I don't know if Victoria is still engaged with the business, but sometimes I don't get replies to my emails or you have to pull information out of them.
For example, I cancelled a policy due to a house sale and when I asked what the refund would be, the answer was "I don't have that information." Really? When pressed, the answer was that the cancellation needed to be processed and accounting needed to calculate the refund. Jason asked me to get back to them in a week, rather than promising to follow up with me.
So while not terrible, I've definitely had much better customer service with other insurance agents. read more