Cividwell has been an excellent property manager for us for the past several years. My prior…read moreexperience with property managers has been mediocre at best - they were often slow to respond, disorganized, and lacked a client-oriented focus. Cividwell on the other hand has been a refreshing change. Working with Aaron and Marie has been easy, and communication clear. They set clear expectations for what we could expect when renting our unit, kept us apprised of progress, and have since managed the unit effectively and efficiently. When I've asked questions replies were prompt and the answers made sense. When you have to place something as valuable as real estate in the hands of someone else, it's nice to feel assured that the same level of stewardship you'd give yourself is being applied. I feel confident Cividwell is providing that level of service and diligence and recommend you consider them strongly if searching for a property manager.

By far the most negative experience I've ever had as a tenant. Unprofessional, unresponsive, lived…read morein absurd conditions despite paying $3000 for a 600 square foot, one-bedroom apartment. Considering legal action because they have not returned our security deposit and are in violation of our lease and DC law.

EASE manages my condo in DC and does an amazing job. Very communicative and they rarely have any…read moredowntime between tenants. Couldn't be happier with their services.

They are straight rude and money scammers. The terrible communication and responses were…read moreunprofessional. I hoping to get a refund of my application fee. As you see Matt stated I was refunded but I did not receive a refund. Also, I was told the owner moved forward with an applicant but you'll are still taking people's money.

Jen's mantra is "I like to win," and there is no way we would have without her. The DC real estate…read moremarket is not for the faint of heart. Particularly when you are buying, as we were, in a formidable sellers' market in some of the most popular neighborhoods in the city. In our case, we had started with another agent, a specialist of the area where we settled on buying. He was great; the problem was that we soon landed on one of the houses for which he was representing the seller. We needed to make a shift to a new agent quickly, and Jen was gracious and immediately on it. My husband and I had not anticipated such a competitive situation, but Jen was ready for anything - in this case, what ended up being a bidding war with a total of ten bids. She knew what it was going to take and she worked with us to build a strategy that aimed to win but stayed within our comfort zone. She was a terrific listener, fun to work with, and we always saw her suggestions as well-informed advice rather than pressure of any kind. And she was not only a good listener to us, but also to clues coming from the other side - with whom she also worked to build a good, communicative relationship. This was something that I think ultimately made a critical difference. In the end Jen helped us craft a very competitive bid that was within our means yet forward-leaning where we were ready to take risks for the house that in so many ways was perfect for us. With Jen's guidance, we moved through each of the steps of the strategy and were ready on the day the bids were due (my birthday!). It was over in a matter of just a few, harrowing hours - and with Jen's proactive engagement at the last minute we came out on top. Ours was not the highest bid, and we learned we were also competing against cash. But it was the cleanest, the one completely ready off-the-shelf (even with financing) and in this way the one the sellers were looking for. Recommend her to others looking for the right agent on either side? In a heartbeat.

TL; DR: We would not recommend hiring Jen. Sloppy work and inattentive service did not command an…read moreabove average commission rate and fee. We had a positive impression of Jen after an introductory phone call, but ultimately, she was careless and not detail oriented. Compass Search The online search Jen set up had criteria that we were not interested in. The resulting houses were not within walking distance of a Metro station. They also shared walls with neighbors when we said we wanted solely a detached house. We did not look at any of the houses that resulted from the automated search; we only visited houses that we found on our own. We also did not learn of any off-market properties through this search. Offer During the offer phase, Jen acted as an intermediary between the seller's representative and us. The information she conveyed was inaccurate and required follow-up during a stressful time. She stated that the seller agreed to $15K off the selling price. She also said the selling price would be $X. However, doing the math resulted in $25K off, not $15K. We had to go back to Jen to get the correct figures before we could proceed during a tight timeline. Additionally, during the negotiation we were left to ourselves as first time homebuyers to determine what our counteroffer should be. Despite multiple indicators the property was listed over market, Jen did not suggest an appropriate selling price. Rather, she recommended asking for seller credits numerous times, which would result in a higher commission for her since the selling price would be higher. We crunched numbers on our own and verified with an AI chatbot. Inspection Jen contacted a home inspector that she knew. She asked if 2 or 2:30 p.m. would work three days from then. We confirmed 2:30. Jen later emailed saying the inspection was at 2 p.m. We had to clarify with her that the inspection time was indeed 2:30 p.m. Closing Two days before closing, the Compass operations person sent another client's ALTA statement with settlement numbers instead of our statement. Not only did this seem like data breach and violation of privacy, but it was also careless that Jen, who was CC'd on the email, did not verify the attachment. Unbeknownst to us, our actual ALTA statement was higher than what was in the Closing Disclosure the previous week, but we did not receive the correct numbers before closing day, so the payment we brought at closing was significantly short. We had to take time to find the discrepancy and then figure out how to meet the shortfall at 4 p.m. We nearly did not close on time, and our interest rate would have increased.

I have had the chance to work with several people in BMG DC / Laurel for my NW DC area property…read more Sean Donahue in Business Development: 5 stars. He's very helpful and responsive. I was choosing between two property management companies at the time and I chose BMG because of the service + good rates that Sean provided. Tiffany Thomas my leasing agent: 5 stars. It was great working with her, she updated me consistently on the status of my rental and she was responsive in every step from figuring out a fair rental price to passing a few final inspections. She seemed knowledgeable of the market, particularly renting to section 8 tenants. Loved working with Tiffany! I am giving 4 stars for a few reasons. First - my property manager changed 4 or 5x in the course of 7 months. I really liked my first property manager Alyanna. And then in a month's time she left, and then I got passed on to different property managers, sometimes weeks at a time. It was hard to get a response from them because they were always in transition. I'm hopeful that my current property manager Eddie will stick around. Second - it did take a while to get rented out. Ideally I was hoping to get a tenant in immediately, but through all the inspections, marketing, promotion, permits, etc. it took months longer than I expected.

I strongly advise homeowners to stay away from Bay Management Group. My property sat vacant for…read morenearly a year, and when they finally informed me that a tenant was interested, they provided no details about the applicant. I later discovered they never completed a proper background check. The tenant they placed in my home never paid rent ( not even once) and never paid the water bill. BMG failed to perform even the most basic due diligence and allowed someone to occupy my property without verifying their qualifications. Their negligence has cost me tens of thousands of dollars in legal fees and damages as I've tried to remove this tenant. Communication was consistently poor, critical information was withheld, and their handling of my property was completely unacceptable. I would not recommend this company to anyone looking for responsible, competent property management.

Terrible service. Disrespectful to homeowners. They hang up on phone calls and don't answer emails…read more They arrange payments with plumbing companies without confirming with the homeowner what actually happened. When I asked for an explanation for what I'm paying for on the invoice, they didn't give me one. The company didn't either, because they say they were hired by Gordon James, but guess who pays the bill?

11 October 2024 - I hope the company responds so I can revise this review in the future…read more My relationship with Gordon James *was* great for 12 years! As soon as I planned to sell my investment property and was no longer a revenue source for them, the support and willingness to engage with me disappeared. This has created numerous headaches as I plan to sell my rental property. 1) The company accepted a tenant-cleaned property, but still told me they would be charging the tenant for a move-out cleaning. When the tenant complained about the withheld deposit - the company refuses to acknowledge that they told me *in writing* that the $690 cleaning would be charged to the deposit. Now I owe the tenant another $690. 2) The company mailed the keys and garage door openers to my realtor. The package is lost and was not insured by the company. Now they simply suggest filing a "missing package" request and are not willing to accept responsibility for replacing the items that I entrusted to them. 3) Besides from one phone call, all communication is over email, which is creating delays in resolving these issues, leading the former tenant to threaten legal action against me. The company is not taking ownership of any of the issues that were caused by their miscommunication or negligence. Be careful!

Megan helped my husband and me buy a home in July 2026, and we absolutely loved working with her…read more Not only did she help us find an amazing off-market opportunity, but her referrals for everything from lenders to inspectors to contractors were so key. Megan went above and beyond for us in ways that were certainly outside the bounds of her job description. She made herself available during her family vacation for negotiations, and patiently answered all of our questions and concerns via phone call, text, and email. She felt just as much like a friend as a realtor. We truly appreciated the advice, referrals, and perspective she offered throughout the home buying process. Everyone else we worked with at the Conway Group was equally wonderful -- kind, helpful, and professional at every step. Ryan was such a beneficial presence during our inspections, and we really appreciated Katie's keen eye for detail and responsiveness on all of the administrative items. We would highly recommend Megan and the Conway Group to anyone looking to buy or sell their home in the DC area. You won't be disappointed.

Megan helped me receive 4 offers on my home within one week, competing the four offers against…read moreeach other, for me to receive top dollar for my home. I put my home on the market on February 28th and it was under contract by March 5th for 91k more than the list price. Megan helped me prepare my home for sale, advising about the return on investment of repairs and cosmetic upgrades. As I fixed all "punch list" items prior to sale, Megan encouraged the potential buyers to do pre-inspections. The offers waived inspection, appraisal and financing contingency! My home sale was the 5th highest sale in my development and the highest sale ever outside of the year with 2-3% mortgage interest rates. There is no better agent/Group than Megan Conway & the Conway Group.

Central Properties hires inexperienced realtors who don't know how to strategically close a deal…read more I am dealing with Erika S. Black to sell my home. Erika did a great job with marketing my home, but has dropped the ball during several other important milestones. - She has poor communication skills and has demonstrated that she does not understand the legalities and SOPs for selling a home in the District. For example, on several instances Erika has relayed incorrect information to me about the proper procedures in D.C. and aggressively pushed back in writing and verbally in performing her responsibilities as realtor. - Most recently, she missed two major deadlines and left my file stale for several months. She tried to talk her way out of the responsibility, and it took several attempts for me to educate her about what she was expected to do. If it was not for my constant inquiry no movement would take place. Prior to this, she provided false information about certain DC requirements, and presented incomplete pricing information to me when she found prospective buyers of my property. I highly don't recommend her as a realtor unless she learns more about how to solidify a contract and close a deal.

Working with Central Properties has been a real treat! The office staff is efficient and…read moreprofessional and their responsiveness is outstanding. I particularly loved the wealth of knowledge the agents had about the home buying process and the DC area. I would recommend Central Properties to anyone looking to buy or sell a home in a heart beat.

Professional staff, highly recommended. Aaron purchased and managed three townhomes for me since…read more2021. His company has found me quality tenants and very responsive when it comes to maintainence, renewal, dealing with HOA and handling tenants. I only have one or two emails exchange with them during annual renewal. I love it that way.

I contacted Aaron with Question about home buying, and she was able to reply to me promptly and…read moreefficiently!