I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Tony was incredibly helpful and friendly! He wholeheartedly went out of his way to make sure I…read morereceived the fastest and most efficient help possible! Outstanding employee!

Came right at closing and Tony stayed to help me check the truck in. Definitely helped appreciate…read moreas a customer ! Made the drop off soo easy !

I had a very good experience purchasing some moving boxes online and picking them up the next day…read more I had to wait a few minutes before the helpful worker found my order and he was very nice to put them into my car. Pricing was so much better than my local storage facility.

These guys don't know what they are doing and will install a bake controller on your car and tell…read moreyou you will be able to tow things utilizing that brake controller and send you on your way. Later you discover they tapped into the electric system of your car in the worst way while installing that brake controller, causing it to blow a critical fuse and loose control of you car's functions while on the interstate. I suggest you do not trust these clowns with your vehicle, your time or anything else! And Uhaul WOULD NOT ACCEPY ANY RESPONSIBILITY to reimburse my costs for a failed camping trip and broken car. Do not use these people EVER!!!

This has been my main place to rent a car and I've always had a good experience. I'm usually in and…read moreout in a timely manner. The staff is friendly and has always been good to me. The cars are great and good for the value.

Rented a car for a week and returned it just 10 minutes late. The guy there who I believe is the…read moremanager (spoke very bad English, couldn't understand him well) didn't mention anything about a late fee. He checked the car, smiled, and said everything was fine. I even asked to confirm, and he said yes. Then the next day, I see a $60 charge on my credit card. I called and spoke with Laura, who was rude and not helpful at all. On top of that, the car itself wasn't in great shape. scratches, dings, and not very clean. I've had better experiences with Budget/Avis, but I'll definitely be using a different location next time. This whole situation felt pretty shady. Not the friendliest staff either.

I requested a cargo van…read more Loved how their branding isn't all over the vehicle. The process was super smooth, no BS when returning the vehicle. 5 minutes to do the paper work upon arrival and 5 minute process when returning the vehicle. This is what the experienced of renting a car should be, I would recommend this place.

Not even close! The value is goals here, fast friendly, didn't waste time trying to push other…read morenonsense except the double check on insurance which spoilers. Your basic insurance probably covers rentals! We had a decent red Corolla about half the other options. Thanks guys!

Loved how easy this was and the guy don't remember his name was very nice and professional!! I def…read morerecommend to everyone!!

Wow, where do I start? I rented a 24 foot truck Saturday morning amd dropped it off past 10pm the…read moresame day. I called the following day to get a final charge invoice but no one answered. I called again on Monday and the guy I spoke to (Mike) said that he was charging me for 2 days since I didn't turn in the truck until Monday morning. That was completely impossible since I had fueled the truck and taken it back the same day. It gets sketchier. Mike stated that they found the keys inside the truck instead of the dropbox. I dropped off this truck with my wife and we're both witnesses to me dropping off the keys in their night dropbox. He stated tbey had me on surveillance dropping off the truck but not putting keys in the dropbox. When I asked to see the evidence, Mike asked if I was a cop and why would he have to prive what he is saying to me? Further, he also states that 7 gallons of diesel were missing and they were charging me for that. How is that possible when I filled the tank before dropping it off? They state that a fuel receipt should be left in the truck but that is NEVER EXPLAINED when you pick up the truck. I got so frustrated with Mike because when he was pressed to answer questions he would basically give me a run around answer. I asked to speak to his manager (Tim) and he straight out told me he didn't want to talk to me. I asked politely to talk to Tim and he put him on the phone. Tim told me that things were the way they were going to be and nothing was going to change. In fact, Tim mentioned to me that I was missing 10 gallons of fuel. It was at this point that I figured that someone must have driven the truck and these guys were giving me the run around. Tim was rude and he kept cutting me off when I tried explaining things and then he abruptly hung up. I tried calling multiple times but they kept ignoring my calls. Finally after a while Tim picked up and I let him know that I would file a complaint with his corporate office and he said, "Good, you should!" I had heard so many good things about this company but now I know their staff are crooked thieves who cannot be trusted. Please make sure to NEVER drop off the truck at night unless someone is present so you can dispute any discrepancies. I will be filing a dispute with my credit card company since neither the manager nor the employee bothered to make things right.

They are the only ones without empty gas tanks and a full fleet.slow to check out but they have…read morewhat you need . Easy parking lot. The rest of this is to fill in the blanks so I can post the review. Ps ice blows. Ya get me?

Ordered a truck pick up for 9am. There are 7 people waiting outside for store to open at 9:15am.read more

I flew across the country to rent a truck so I could move out of a storage unit. My flight arrived…read morea few minutes behind schedule during a historically bad rainstorm. When I called the office to confirm my pickup time, they told me they were closing at noon (who closes at noon on a Sunday?) and refused to do anything to help me. I arrived at the location five minutes after closing and the whole lot was already locked up. On top of that, now they're trying to charge me a no-show fee of $75 and refuse to waive it. Bottom line: don't rent from Budget if you want customer service or reliability.

Picking up the car was easy & the man was very nice. He was an older man, but dropping off the car…read morewe met a younger man with black hair and a beard and he was incredibly rude for no reason. We didn't fill up the car with gas & knew they would charge us for the fill up which was perfectly fine with us, but the man at the counter acted like it was so inconvenient to him that we didn't fill it up. He was so rude and made it seem like we had done something horribly wrong by not filling it up, he gave me so much attitude & was on his phone texting didn't even look up at me when I dropped off the keys. Great prices and originally great staff but that man was awful. Avoid the rude short man with black hair and black beard.

i wanted to commend desiree she really helped me today to rent a van to move the kid into the…read morecollege dorm, she went out of her way to assist me and we found a van to suit me this place is really good i had a great experience and would rent from here again. they are in good shape and not jankey like uhaul ive had great experience with enterprise rent a car and rent a truck and i want to thank desiree again for her service.

They didn't emphasize that you must use a credit card. Looks…read morelike they don't care about the client and service.