I am currently residing here i moved in on february 27th of this year (2026) the first night here i saw ROACHES, i live in building 3. mind you at my prior apartment i didnt have roaches i am a very clean person. Secondly all of our kitchen drawers a basically falling off you have to be extremely careful opening them otherwise it'll just break. Another things is that my bathroom vanity has terrible water damage and the only place for bathroom storage isn't even usable. The electric is another issue because every light flickers and struggles to just stay on. The plugs are constantly going out with simple things like plugging in your wifi box. If you are considering moving here don't, The leasing office will play in your face as if they are on your side but they genuinely don't care, this is the worst apartment Community ever! If anyone is having issues check the Tennessee state tenant laws and you can terminate your lease without penalty due to the inhabitable things listed above. read more

Avana Overlook - a roach in my pantry - Apartments Near Me - Nashville, Tennessee

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I have lived at this property since March and have had a few maintenance issues. The supervisor for the maintenance team has been really helpful with making sure things have been repaired in a timely manner. Mr. Travis made sure that when my A/C and heat went out that we were comfortable during the repairs by having portable units brought. He has been a great new addition to the team! Jennifer in the office, has been amazing since I first walked thru the door and Jerry and Travis both go above and beyond. I'm currently disabled and they always check on me, ask if I need anything, offer to carry things inside for me-they are amazing all the way around and I hope that Greystar is aware of and shows appreciation to the team members they have that do take pride in their work and that do make Avana Overlook a better place to live! read more

If I could give zero stars, I would. I already left a review for this place once. However, this new situation warrants an updated review and warning to stay away from this complex & Greystar Management. The property manager, Jasmine Flores, filed an eviction against me based on nothing more than a verbal disagreement--no lease violation, no threats, and no disruption to other tenants. This started with a heated disagreement between myself & Flores on March 6. Flores called the cops during this situation and lied to MNPD, claiming that I threatened her. Thankfully, I was recording the entire conversation, and police refused to press charges because as stated in the police report "...Officers did not hear any threats made." But, of course, Flores, conveniently stated that "It must have happened after the recording," and as the police report states, Flores was "the only person to witness and hear the threats." Flores not only lied to MNPD by claiming I threatened her, but when MNPD refused to press charges, she then attempted to use the false claims to portray & racially profile me as a violent individual in order to evict me. Mind you, MNPD refused to press charges. BUT, they did advise Flores that she could, by going to DA screening. It is now a month later, and no charges were filed. Yet, less than 24 hours later, I received a notice to vacate, claiming that my presence was now a threat to the "health, safety, and welfare" of the community, even though MNPD stated that I made no threats. She told MNPD that she a fear of bodily harm but still chose not to pursue charges????? Make it make sense. This was a clear example of intimidation and retaliation and as a Black woman, I will not ignore how quickly I was labeled as dangerous over a literal disagreement--especially when I hadn't violated my lease or broken any laws. Instead of resolving conflict professionally, management chose retaliation, weaponizing the eviction process to try and intimidate me. My case has since been dismissed in court, but this experience was unnecessary and wasted a lot of my time. So, prospective tenants, be warned because this is how they operate. read more

My daughter rented an apartment from Avana. Less than a week before her move-in they called to say her apartment wouldn't be ready. They then said they had a different unit (#1713) that they could put her in so she could keep her scheduled move-in. The apartment was "updated" by the Avana's description - which actually meant it had some water event at some point and they just changed out the flooring and painted over the water damage. Additionally, roaches were seen constantly. She requested pest control and a couple weeks later, it was checked off as "completed" but no one contacted her to access the apartment and the roaches were still present. One even crawled on her as she tried to sleep. There were baby roaches hatching and roach droppings on her dishes and cookware. We met a neighbor who said there were at least 2 prior tenants in the apartment complex that moved out of unit #1713 because of the roach infestation. The apartment complex denied it. I rented a uhaul and we moved her out before she would have to spend another night in that awful apartment. We explained why she was moving out and when it was all said and done, the management company, Greystar sent us an invoice for $5000 in fees to break the lease or else they would send it to collections. I would strongly caution anyone from renting a Greystar property. Wrote to the owner of the company and that was useless. I'll be reporting them. read more

Probably one of the worst places I've lived at. Where do we start? -Management doesn't work with you on issues. -I was shown a different unit condition than what I received -Place was loud, between road noise and loud neighbors. Nothing was done about the neighbors after multiple reports -Closing out the lease has been a nightmare, with extra fees tacked on, and jumping through the hoops just to pay final rent (they closed the online account to pay the rent, and now are forcing me to work through additional measures and people just to get it figured out). If you have to live here, I'm sorry. If can go somewhere better, please do. read more

I stopped by just to do a walk in tour and was quicolt addressed by a leasing agent I believe her name was Kennedy her personality and whole overall Aura and personality was VERY REFRESHING!! not a lot of people are nice in Antioch she answered all my questions and addre my concerns about the pet restrictions and budget needs when you get there ASK FOR HER she will take care of you quickly and respectfully with a lovely smile on her face super excited to move in soon hopefully read more

I was a resident of this apartment. My last month there they ended up charging me the full amount of the month even though my lease was up on the 26th. When I went to the office, they added the credit back into my account, but when I received my move out refund sheet break down, my credit was not on the sheet. Only my deposit amount after the cleaning charges were removed. I called and emailed multiple times and have never been contacted or able to get a hold of anyone who could help me. It's like they just ghost. I am owed more money, and I can't get anyone to call or email me back. The office employees have no idea what's going on, and any time I had anything I needed or an issue, I always had to go in because no one ever responds when you contact them via email or phone call. This place is very poorly managed. Don't move here. read more

The office has repeatedly charged us for their insurance though we've had a separate apartment policy for years, maintenance is almost non-existent, there is a quarter inch gap at the back of the cabinets from the wall, there's a hole forming under the laminate in the hallway and we have not heard from the property in a month. As I type this, the A/C is out and no one can find a maintenance person. For the amount of money paid monthly, you would expect to find some kind of help in these matters. Edit: three hours later, in the heat of the day, and still nothing from the property. Don't move here. You'll be filled with regret. read more

I lived on the top floor a few years ago. I came home from work and my dog didn't greet me at the door like he usually does. I looked up and saw the ceiling had caved in by the kitchen. My dog was trapped under the rubble but shielded by the kitchen table. Management was terrible and unsympathetic. The office admitted this has happened before and they normally put people up in a hotel. They said they couldn't do that for us because the hotel they normally use doesn't allow pets. I took various pictures and sent them to a contractor friend. He said the wrong screws were used and it wasn't meant to hold the drywall sheets of the ceiling. Management wouldn't let us out of our lease without paying a penalty. It was just a nightmare. read more

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I beg you to read this whole review. Welcome to hell's inner circle, where do I even begin with this circus? Management is not helpful neither is maintenance. My lights/outlets have gone out in my apartment 3 times in 9 months (I don't even use a hairdryer). The water heater doesn't keep water hot long enough to run a bath and it couldn't be fixed. When I was sick and in desperate need to relax and take a bath, had to heat up water using my electric kettle. For MONTHS after the recent tornadoes there was a constant beeping noise coming from building 3. I brought this up to the office and maintenance multiple times only to be ignored. When I finally went downstairs to investigate myself I found it was a fire panel giving warning that it needed maintenance. I brought this up to management, they said they were aware of the issue but couldn't fix it because greystar was dragging their feet on approving the $3000 maintenance bill from the company that manages the panel. For MONTHS we heard this beeping noise. They will charge $45 for a fancy technology package that doesn't work. My thermostat would go offline multiple times and have to be reset by the office or WAIT DAYS for ADT to show up and fix the problem, meanwhile the thermostat is working on a mind of it's own going down as low as 59 degrees in the middle of the night! My light bill was $170 one month for a 700 sq ft studio because of the jumps in temperature! I also couldn't lock/unlock my door from the app because my door didn't properly align with its fitting so every time I locked it manually I would have to hold the knob and pull it in to align the lock. For those of you reading this thinking what an entitled Karen please let me explain something. I would be completely fine without ANY of these fancy amenities, but what kills me is the complex charging for things that don't work, it felt like robbery. Same with valet trash, I had so many issues with them I would've rather saved my $25 monthly charge and taken my own trash out! Don't get swindled on that cute little studio model either, the actual apartments are not as nicely up-kept. Only thing I liked about this place was the spacious layout of my studio and the double sided fireplace. But the stress of living here was not worth it. Do better greystar, I paid my rent on time every month. It's also very difficult to get a hold of someone by phone in the office, you have to show up in person. They're aware of the issue but again their hands are tied because greystar won't do anything to fix the problem. I tried multiple times to reach out to greystar and explain how unhappy I was but they're worse than your ex on returning phone calls. If this is all you can afford good luck, but if you can pay a bit more try somewhere else. read more

If I could they would get 0 stars. I have been a resident here since 2016. The first 4-5 yrs was great. Property management was incredible and the office staff was pleasant. Since the new purchase, this place has gone to hell in a hand basket! The new company that bought it is strictly in it for the money! It is a complete ripoff and want to piggy back off a prior review. Maintenance is terrible u less you speak to Gary, he will take care of things or answer questions. Summer Watters is the region/district manager and I called and email her over a month ago and still NO response. In my time living here, the pools never open on time, last week of May. The $25 for trash pickup isn't consistent. They don't come on the days your told and when they do, trash is strewn all over breezeways. Cars constantly park in handicap spots without repercussions. Any time you call the office, nobody answers and the off site people answer your call. The guy who has been running the office on Bell rd is useless. He has an excuse for any and everything. They just don't take responsibility but expect you to hold up your end of the lease. I wouldn't suggest anyone rent from here, EVER! read more

I'm very frustrated about how this complex has handled my not renewing the lease. Cole is never helpful and I was told bc of my situation and me having to wait for an apartment to open up after I was approved for it that it would be okay and I had already sent the email about not renewing my lease. I wasn't aware there would be a problem bc I was told that was fine just send it as soon as possible but now am being told it isn't a 60 day notice so I'll be charged for the whole month. This is coming weeks after I sent the email. I don't appreciate how anything has been handled here and no one is on the same page and you can't speak to any manager or anyone higher up. Don't rent with this company. read more

Haven't had a working microwave since I moved in & haven't heard anything from the office about the multiple work orders that I put in, you'd think with rent being so high you'd have working appliances or responsive feedback about work orders. read more

If you want to live in some apartments where they care more about having employees for their office rather than the safety & well-being of the tenants then this is the PERFECT place .. The office staff consist of ALL men so of course they care nothing about the women that chooses to live there. The office employee Cole with the hair bun and turtle necks first of all got my personal number out their computer system after I turned him down numerous times I made a complaint on that. Gerald the office manager brushed it off and said "Oh our system was down so he had to use his personal phone to contact you," which was NOT right and I was told by the regional manager after that point he shouldn't have used my number to contact me but he insisted on still doing so. However after several attempts I decided to txt him back and we ended on a bad note that he was not ok with. He sent text from his personal number stating he was going to seek revenge on me and the managers chose not to look at my evidence that came from his phone number. Days later I received a letter saying I had 3 days to move basically because he told the office staff I threatened him through fake text messages which is not true at all. It was based on revenge. They said well we have footage of you going to his house and I told them of course There should be footage of both of us going to each other apts because we were involved with each other. .I told them I had proof of him boldly telling me he was going to seek revenge and still no one wanted to listen to my side of the story or view my proof. They cared more about him keeping a job due to their lack of staff. Additionally parking is terrible. I had to park my foreign truck four apartments down from my original due to overcrowded parking when there are known reports of vehicles broken into. Im paying now for an upgraded two bed, two bathroom what I was paying at overlook for a one bedroom im happy. This helped me most of all. Any further questions, I can be contacted at michelle95taylor@gmail read more

I haven't lived in many apartments before coming to Avana Overlook, but I have been content with my experience here. One of the most important things to me in any living place is the response time of management. One of the property managers here, Gary, is very friendly and works hard to get maintenance requests done in a timely manner. We have had problems with roaches in the summer, but my biggest complaint about our unit is that the windows have a lot of water that condense on them when the weather is cold. As a result, we have had to get maintenance to come kill and clean the mold off all the windows in our apartment. They were able to clean the mold within a couple days of us calling, which I appreciate. Overall, the apartments were not 5 star, but I would say you get about what you pay for. There are many stores, restaurants, parks, and other things to do within about a 5-10 minute drive, though this particular area in Antioch is probably not the safest. read more