I has there for sciatic nerve pain and was having trouble standing. I was told to scan a code and…read morefill out the forms on my phone. I was already in the system, but had to take pic of my I.D. on an app that wouldn't work. Then I had to fill out a paper all the while this app wouldn't upload pic. No help was offered and I'm in pain from standing. I eventually got fed up and had to go somewhere else. I have been there many times and never had this happen. Bring back customer service.

I was experiencing abdominal pain and needed care on a Sunday. They took very good care of me. They…read morecalled me back with test results as promised. The staff was efficient and kind. The facility was very clean.

DO NOT COME HERE. This is an urgent care facility that charges ER prices and doesn't even have…read morecrutches or a boot to give to someone with a diagnosed ankle sprain. They charged over $2000 for the visit, which consisted of an xray and an ACE bandage and about 45 minutes of time. The doctor literally spent less than 5 minutes TOTAL! There are way better places in the area to go, even if you have to wait a few minutes, it will be worth your time. I should have known not to go there when there were ZERO cars in the parking lot. Be smarter than I was!!!!

Took our 7 year old in for flu like symptoms and swollen lymph nodes. After an hour the doctor…read morefinally realized that it may be strep throat and decided to run a quick test. It came back positive, but not after x-rays and some unnecessary tests. We received a bill for $3,736 for 1.5 hours and a strep throat diagnosis. We were billed a level 5 (the highest critical care) for this test and have come to the conclusion that the doctor was either inexperienced, ignorant or took advantage of our inexperience. After multiple billing discussions they offered a 20% discount, but it is absolutely ridiculous that they would try and bill us for the highest level of critical care for strep throat and not make it right. I have no issues paying a fair bill, but this is ridiculous. If you are in Granbury go to Avalon Urgent Care for non ER situations and if a true ER issue go to Lake Granbury Medical Center where at least you get a true ER team for the same price as Lumin ER.

Had to go to er everyone on was so nice only one person…read moreahead of so did not have to wait too long dr was really nice

I have VA insurance with 100% coverage. Lake Granbury will not file the appropriate insurance to…read moreget paid or they do not like dealing with the VA insurance. Now after 5 calls over the past few weeks, the operators answer the phone and when they realize that it is me calling, they hang-up on me. Then when I call back they mute the phone, then hang up. VA folks - I highly suggest another hospital.

Do not recommend. We…read morewere seen promptly, but unfortunately the diagnosis and treatment were incorrect. We made it clear that we were at Scout camp and that the camper needed a thorough evaluation and definitive treatment so she could safely return to camp. Instead, her ear was flushed and she was diagnosed with an outer ear infection and prescribed ear drops. Her symptoms continued to worsen. After returning to camp, several experienced wilderness medics questioned the diagnosis, and later that week we had to seek care at another urgent care. There, she was diagnosed with a middle ear infection (behind the eardrum), not an outer ear infection, and started on appropriate treatment. The incorrect diagnosis resulted in several unnecessary days of pain, missed camp activities, an additional urgent care visit, and approximately $100 in unnecessary copays and medications. We are grateful that Palo Pinto General Hospital Urgent Care correctly identified the problem and got her on the right treatment.

Took my mom here for stitches in her finger. They did a great job and were very kind! Also fast…read moreservice.

This place is the BEST! They get you in very quick! The nurse and Dr are kind and caring. The…read morewaiting area is set up with cold water, coffee and a big nice restroom. Also a a children's wedding room equipped with books.. They are really the best urgent care I have ever been too! But the biggest asset is being able to MAKE AN APPOINTMENT ONLINE! I have spent 3 to 4 hours+ in other clinics. This is much, much better!

Excellent care, fast, efficient, and the staff is kind, compassionate, and supportive. The facility…read moreis nice, updated, and clean.

I've worked in healthcare…read more.. I came into this ER for an embedded conch piercing that had been yanked through my ear to the other side of the cartilage but had NOT entirely exited the other side. Dr. Covington is the reason I now have to see an ENT/Plastics Specialist to correct what happened during my ER visit. While relaying the details of what happened, I mentioned in passing that I wondered if I might be able to re-pierce my ear in the future. That was the ONE question he seemed to latch onto. Despite me explicitly saying that I prioritize the health of my ear and know that the piercing would most likely need to be removed, he decided to force the piercing back through my wound so that I could keep it -- even though he had said he was NOT going to do that. I assumed the piercing was coming out with a simple cut and suture. My health was my priority. Instead, Dr. Covington held me down and used his bare hand to force the piercing back through the wound. When he stepped back, he said, "You just seemed like you wanted to keep this piercing" to justify his decision. That is not an acceptable reason to make a medical decision that directly worsened an injury. While the doctor was holding me still and prying at my injury, I was asking my partner for his hand because I was scared and in pain. In that moment, I sensed that I could not trust this doctor. Dr. Covington firmly told my partner to "SIT down." While I was panicking (though I was not moving as his hand was grasping the piercing), he told me, "I'm not pushing it in, CALM DOWN, it's not that big of a deal" -- and then proceeded to forcibly push it back through my ear. Because of what Dr. Covington did, the anterior side of my ear tore, cartilage tissue was protruding from the entrance that had definitely not been there before, and the posterior side of my ear swelled up like a balloon with a squishy-like texture (seriously? Induced a hematoma?). All of these signs were significantly worse than when I came in and could escalate quickly without proper treatment. And now I need treatment from a specialist because of the treatment I received here. Let that sink in. Dr. Covington did not tell me to follow up with an ENT or any other doctor. Instead, he told me I "could just let it heal on its own." He spoke down to me, minimized my injury, and gave lackluster, minimal aftercare instructions. He even admitted afterward that he did not actually know much about what to do in this situation. So why make the injury worse instead of getting someone involved who DOES know what to do? Or turn me away so that I could seek better care? Thankfully, I trusted my instincts and sought another opinion immediately. The specialist I eventually saw -- and showed the before-and-after ER pictures to -- agreed that seeking proper care right away was the right thing to do after the events that took place during that ER visit. I was told that I was at risk for severe perichondritis, an infection involving the cartilage that can potentially result in cartilage damage or death if not appropriately treated. I could have been left missing part of my ear because of what happened during this ER visit. My specialist was also shocked that I had only been prescribed a topical ointment with instructions to use it "just a couple of days," without oral antibiotics in addition to it. My specialist ultimately determined that additional treatment was necessary because of the risk to the cartilage. I will be following up with him after completing the round of antibiotics to find out how much cartilage can be saved. And then there is the hygiene issue. I ALSO NEVER saw anyone apply hand sanitizer or wash their hands before putting their bare hands on my injury -- INCLUDING THE DOCTOR. One nurse did glove up before treating me, and I made sure to thank her for doing so. But having a doctor put a bare hand on an open, traumatic cartilage injury without me seeing any hand hygiene beforehand is completely unacceptable, especially when infection in that area can have serious consequences. I came to an ER expecting competent medical care. Instead, I left with an injury that had been made significantly worse, inadequate follow-up instructions, and a need to seek specialist care to address the additional damage. I absolutely would not recommend this ER for anything above a simple cold. Again. For context, I previously worked in healthcare for enough years to recognize that proper protocol was not followed. This doctor gives the impression that he does not tend to view patients as human beings. You're just another task. Stay away from Dr. Covington--especially if you are a young woman who expects to be treated with respect and care.

These folks don't know what they're doing I'm not coming here ever. Just heard the worst horror…read morestory about someone's experience here

10/10 recommend. With insurance prices sky high this is a great option for uninsured people…read more Great staff/doctors/very clean/organized/fast wait times.

Turk Express Care 2.0 this location is in Granbury. I also use the one here in Glen Rose, Dr. Turk…read moreand his wonderful wife Shelley Turk nurse practitioner is incredible. I started my journey with them about 12 years ago. They are kind, loving an incredible compassionate people. I love the fact that they take walk-ins and will allow you just to show up when you need in a moment of emergency. I also go to Shelley Turk for some Botox and some beauty. products facials. She also just got this incredible new machine called XO mind. It is a state of the art treatment dealing with your brain function, but also the machine also has features with other units that can tone your flabby bodies and also help with women's cognizance helping men stay powerful in the bedroom. This machine is incredible consultations are always free about Botox and fillers which I love that way you don't get ripped off from other people who else does free consultations in the willing to take the time to talk about fillers and Botox. nobody within 1,000,000 miles I think God that I found these people and I enjoy knowing that I am protected and safe and treated with the upmost advanced healthcare and keeping my youthful skin youthful. If you are interested, call today and make your appointment. I promise you won't regret it cash pay only that's why the prices are remarkably wonderful.

We have been here a few times for my fiancé to have procedures done and staff are always so good…read more He really receives the best care from the nursing staff both before and after. Happy to have an option here in town vs having to go to the metroplex. The physicians do a great job and it's a decent facility.

ER is Very slow. Absolutely NO communication with the patient or the family. Facility is clean…read more Slow or no service when the patient pushes their call button.

Very nice, greeted me at the door and immediately escorted me to a room. In and out in less than 30…read moreminutes. Super clean office too. I was impressed with the care and customer service.

Super fast and nice people! I have come here multiple times and have been happy with my experience…read moreeach time.