I recently visited this senior living facility and was quite disappointed by my experience. During…read moremy visit, I encountered a receptionist named Terry who was exceptionally rude and consistently spoke over me. Such behavior is unprofessional and detracts significantly from the overall impression of the facility. I hope management addresses this issue to prevent future negative reviews, as these experiences can greatly affect the facility's reputation.

Terrible staff with massive retention problems ;overpriced;unresponsive administration if you are…read morelooking for a facility that actually engages and cares for your loved one with dementia this is not it. THIS IS NOT A WELL ORGANIZED FACILITY.

After much consideration and several visits with Paula at Iris Memory Care, my family and I made…read morethe difficult decision to move my mother into their community. We were seeking a place that not only had the expertise in memory care but also the compassion and consistency required to support someone living with Alzheimer's. Despite the significantly higher cost compared to her previous residence, we believed Iris would provide a higher standard of care, and we were willing to make that investment for my mother's well-being. Unfortunately, our experience did not align with the promises made. We were assured of specialized programs, including a hydration program, consistent engagement through activities and volunteer opportunities, and a staff trained in memory care. In reality, many of these services were either inconsistently provided or not implemented at all. For example, the so-called hydration program amounted to no more than staff occasionally placing water nearby, with no structured monitoring or documentation. Similarly, volunteer opportunities--something my mother was eager and capable of doing--were only offered a handful of times over six months. The quality and consistency of care were major concerns. Daily activities listed on the calendar often didn't happen. Housekeeping was lacking--I had to request basic laundry and bathroom cleaning repeatedly, and some items like her bath mats had to be thrown out due to mold. The shower setup was unsafe, with poor lighting and water going everywhere. There was also no consistency in where my mother's laundry or personal items were returned to in her room, despite me explaining repeatedly how important routine and predictability are for someone with memory loss. My mom would spend entire days and nights in her room with no encouragement from staff to join activities (other than meal time), most of the time she was going to bed fully dressed and with out her teeth brushed. More concerning were the medical and safety issues. There was an incident where my mother was on the floor for over an hour after slipping from her bed. Staff failed to assess her condition or even document the event. I had this all on camera and offered to provide it to Stephanie, the Director, she declined. A severe UTI went untreated for two weeks despite multiple requests made to order a urinalysis to Raye, the nurse, and for the doctor to visit her. I eventually had to call in an outside provider to intervene. When their doctor finally made time, Dr. McLeroy evaluated her for a URI not a UTI. Even more troubling, on another occasion the nurse Raye, continued to give her a medication for three months after the doctor had discontinued it due to serious side effects, resulting in terrifying hallucinations. This was not a minor oversight--it reflected a consistent breakdown in communication and care protocols. While there are a few staff members who were genuinely kind and patient, many others seemed overwhelmed, undertrained, or disengaged. I was deeply disappointed to discover that much of the glowing feedback online appears to come from staff or affiliates rather than families of residents. At one point, I walked in to find staff actively asking for 5-star reviews--not because of excellence in care, but as part of a competition with another facility. I did try to work with Stephanie, the Director, to resolve these issue before ultimately making the decision to move my mom. In reality, nobody should be spending over 50K in 6 months and still have to beg for the staff to help their loved one, to do her laundry, to engage her, to help her with personal care needs, to properly and safely medicate her. This experience has been heartbreaking. I truly hoped Iris Memory Care would live up to the compassionate and professional image they initially presented. If the care promised had been delivered, this could have been an exceptional place. I strongly encourage families to install a camera in their loved one's room and to advocate consistently. Transparency and accountability are essential, especially in memory care.

My husband has been living at Iris Memory Care since March 2025. I honestly cannot imagine what I…read morewould do without the compassionate and loving staff at Iris. I have only experienced the best in the care, support, resident activities, communications and involvement the staff has given to my husband ... and to me! The staff gives me detailed feedback on my husband's progress and also provides me educational background for dealing, as a caregiver, with a loved one's dementia. Dementia is an insidious disease and requires knowledgeable and trained staffing to manage the required, individual care. I feel Iris has exceeded my expectations and I am continually grateful for finding a place for my husband that I can totally trust.

Amazing therapists! They worked with my mother on increasing her strength and stamina and now she…read moreenjoys an improved quality of life.

The people set up to come were unreliable The cleaners did…read morealmost nothing That is all No pics O let me exit

Great place for resources in the community. Also a great place if you need an ombudsmen.read more

I have reached out to The Senior Source more than once and they have assisted me every time I have…read morereached out to them. They did not make me feel bad for having to ask, on the contrary they were quite nice about. I thank God for them. Sincerely, Terry White

After visiting several senior living communities, I chose Monticello West for my mom because they…read moreoffered an "enhanced assisted living" option, which was supposed to accommodate residents needing two-person transfers. I was also impressed early on, especially with Nan who was responsive and helpful in answering all my questions. Things started off okay, but one issue showed up pretty quickly. My mom uses a wheelchair and needed help getting to and from the dining room. Staff would take her down for meals, and when she was ready to return to her room, she'd press the button on her fob for assistance. On multiple occasions, she was left waiting alone in the dining room for over an hour. This was frustrating and embarrassing for her. There was also a staff member who pushed my mom to do more than she was physically capable of. Something happened (I was never told exactly what), but I was informed that the person was written up and instructed not to go back to my mom's room. Additionally, Nan stopped replying to my emails, and messages to other staff were often ignored too. We had an initial meeting where I was told I'd be introduced to all the department heads. Only a couple of people showed up; apparently my mom wasn't considered important enough for the full team. The director, Tom, was not present and I had no contact with him until I gave notice to move my mom elsewhere. To her credit, Sandra, who managed my mom's floor, was always responsive to my emails and phone calls. However, about a year into my mom's stay, she called to tell me they could no longer meet my mom's needs. She said that my mom now needed more than two people to assist with transfers. I asked how much time I had to find a new facility, and she said, "About two weeks." That's not what the contract says, but at that point, I didn't want my mom to stay somewhere that couldn't or wouldn't care for her properly. My mom later told me they'd recently hired a bunch of new staff who weren't well trained, so sometimes it would take 3 or 4 of them to transfer her. They would also gather in her room to chat with each other. Ironically, just a few days after Sandra's call, I saw one of the experienced caregivers transfer my mom by herself, quickly and with care. When I asked her how she did it, she smiled and said, "Patience." I found another facility and scheduled my mom's move for a Sunday. Since her birthday was the day before, I asked about reserving a room for a small celebration. I was told that due to Covid concerns, no rooms were available. That was fine; I told my mom's friends we'd meet outside on the patio to play it safe. Several of her guests, most of whom were senior citizens, told me that Laura (the activities director) raised her voice at them and told them they weren't allowed to be there. She also raised her voice at me. I explained we were outside and following all the rules, but it didn't seem to matter. The whole thing left a really bad taste. After we moved my mom out and cleared her room, I asked when I'd receive the refund for the unused portion of the month's rent. I mentioned that I had accidentally taken her fob and would return it as soon as I could. Tom implied I wouldn't be refunded for the days I had the fob, which seemed petty, but the facility eventually processed the full refund. Still, it wasn't the kind of support I needed during such a stressful transition. To be fair, some staff were wonderful. Kam, TT, Cynthia, and Willis were kind, respectful, and truly cared about my mom. The maintenance guys and housekeeping team were always polite and helpful. Thankfully, my mom is now in a facility that truly values her. They care for her with patience and compassion. When friends visit, they're welcomed, not scolded. Phone calls and emails are returned. When my mom needs help, she gets it within minutes, versus hours. She's happy now, and that makes me happy too. (It should be noted that I took a tour of Monticello West's sister facility, Autumn Leaves, as recommended by Sandra. It reeked of urine and was one of the most depressing places I have ever visited.) Looking back, I wish I'd installed a camera in her room at Monticello West from day one. If you have a loved one there, I strongly recommend you do.

Went to check out assisted living and I couldn't believe what was going on. Several staff members…read morewere sitting around gossiping. I asked to use the restroom but I got no response. Guess they were too busy to assist us in finding the restroom. If I could give zero stars I would.

I have worked here going on 2.5 years. I select care professionals that can come into your home and…read morefeel as though a family member is truly caring for them! I appreciate offering this business to folks that still care for their parents but have to work, or guidance on a loved one that is becoming slow and forgetful and you need an extra 'set of hand's', call 940.380.0500 *we accept most long term care insurance Private pay Veterans Benefits Vicky Client Care Coordinator

Wonderful staff who try very hard to accommodate clients and their needs. They are locally owned…read morefor over 21 years and not a franchise so they seem more knowledgeable. Lots of caregivers to choose from if one doesn't work out. Office staff on call 24/7.

I'd like to take a moment and share with you my visit to Simpson Place!!! It's a hidden gem that I…read morebelieve could help many of you in your current situation. I encourage you to visit, and see for yourself how nice it is and ask if you qualify. There are no high-pressure sales, just a polite personalities that really wants to help you find a solution. What is Simpson Place? It is an assisted living and skilled nursing community that offers care and support for low- and moderate-income senior adults. I assure you that this location looks & feels like an upscale hotel. You are greeted by friendly faces when you step in the door. The lobby is spacious and full of energy. The dining area is open, beautifully decorated, and clean. Even though I did not get to see the food, the menu offered healthy and alternative options. The community space had comfortable seating, by a bookcase and fireplace, very nice! The activities room was large and obviously used often. A resident said hello and expressed how much she enjoys living there (that was a huge plus!). As a resident, you get a 1 bedroom studio apartment. It's comforting to know that if skilled nursing is needed at some point, that service is available in the same building. I visited the rehab area and could see that the equipment was new, clean, the overall setup was impressive. What you really want to know is ... how much does it cost? Maybe nothing! Let Cory work with you and discover what you qualify for. In my case, I was thrilled to learn they accept Molina and Superior Star Plus waiver (Medicaid programs). You can certainly do private pay which is 3,000 a month. Either way, this includes the utilities, cable, wifi, housekeeping, daily activities, three meals a day plus 24\7 security. The staff taking care of your loved ones are all licensed CNA'S, CMA'S and LVN'S, who also manage the medications. In addition, there is a doctor who visits the communities. Ask for Cory Landrith DFW Community Liaison StoneGate Senior Living Cell- 214-394-4425

They need to do a better job of keeping this place clean. I was there yesterday and a huge pile of…read morepoop was in front of the vending machine.