Great environment and culture in the office, Senior Management respect and develop their clinicians…read morewhich carries over to excellent patient care. No matter how big the agency becomes, they make sure every single patient is receiving the best care possible. Top Notch Nursing and Therapy Staff- very thorough and able to coordinate care with other disciplines quickly. Would recommend to loved ones.

I have been with Ally Home Health since the very beginning. I am so proud to be part of this…read moreoutstanding organization. The leadership is always willing to listen to any concerns and complaints. We have a kind, caring, hardworking, group of employees who work hard to insure our patients receive the very best level of care. I have worked for a number of other healthcare agencies in my career but none of them can hold a candle to what I found here.

My mother spent her final weeks here earlier this summer after a long decline. It's a…read morewell-maintained home with friendly and capable stuff. The owners are personable and focused on delivering quality home healthcare services. It's efficiently run, but the nurses were very sweet and gentle. Food quality was far superior to any hospital or nursing home; when she really couldn't eat anymore, they made smoothies for her. I would have no hesitation in recommending this as both an affordable and high quality option. If you are comparing this to some other relatively affordable options in the area, be sure to tour the other homes. Paperwork here is also easy.

From the owner: We are a team of registered nurses who are committed to taking care of our residents. We come with…read moreyears of experience from longterm care nursing. We care for our loved ones till the end. We provide round the clock care in our homes. Our prices don’t change regardless of increase in care.

Excellent, caring and responsive care team and management staff. Solutions based and…read morecompassionately serving our Dallas market. 5 star market partners! We love them! Thank you for your dedication and loyalty to the community!

I've had the best experience here. And it's not just for Seniors! I'm 54 and was released from a…read morerehabilitation facility and needed help showering, dressing etc. They sent the most wonderful caretaker. Highly recommend!

What a lifesaver! I've used them since I got out of the hospital in May. I suffered a brain…read morehemorrhage followed by several small strokes. I had a caretaker from 10 - 4 Monday thru Friday. She drove me to Dr. appts, helped me get a new drivers license after mine was stolen at the hospital. She organized all my new meds for me, made my lunch and became a confidant and friend. It was hard letting her go because she spoiled me rotten. I'm 54, hardly a senior, but they here to help. I don't regret it at all. So happy with this service! Thank you so much!

If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!