If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.

The concierge part of this company and their services is top notch!…read more The PT on staff is not your typical PT she thinks outside the box for all clients!

From the owner: A new vision for home health care. We will assist you in the…read morerecovery from an illness, injury or surgery, manage a chronic medical condition, or cope with life transitions. We provide the full range of home health care. From full medical home health to companion care, Highland-Hollow's best in class service offers you more. We can help. We have a special focus on After-Stroke Care, Cancer Care, Alzheimer's, Dementia, and Parkinson's Care.

My mom was released from a skilled nursing facility in Round Rock almost 3 weeks ago. Since that…read moretime, they've lost one referral from the facility which had to be resent, scheduled two visits by a nurse to come out for the admission and intake process. Two times, we've been contacted by contracted physical therapists to begin her therapy, but then informed that they cannot begin until a nurse from Home Care Providers of Texas completes the intake assessment. Very disorganized and unprofessional.

I was hoping for a good experience but that did not happen. Family member had OP surgery for back…read morecyst. It had a deep root and needed wound care. HCPOT did not show on the first day post-op. The called and left a message saying "do you want me to come?" Ah, yea! I packed it the best I could but he was bleeding to much and I was not comfortable with my skill sets. Took him back to the surgeon on day 2 and he repacked it and showed me what to do and no I was not doing it correctly as I did not have the correct tools to do it and did not understand the size of the wound (tunneling). HCPOT came out the next day. All seemed to be moving forward until he had a 1 week follow up today with the Surgeon who said HCPOT was not packing it all the way down correctly thereby the healing process was not where it should be. These are supposed to be the "professionals" and they can't even get it right!! Surgeon was going to call them and tell them to get their act together. On a scale of 1 - 10 their communication is a 5 and their clinical skill sets are a 2.

We had daily in-home services for my mom with vascular dementia. The caregiver was kind and…read morecompassionate, taking the time to learn all about our family so she could have meaningful conversations with my mother. Nancy with Grannie Nannies went above and beyond to meet with us first and find out what type of caregiver would meet my mom's personality. She stayed in constant contact initially to make sure everything was working out on a daily basis and that our needs were being appropriately met - all while providing extra tips for me personally to help me care for my mom's dementia symptoms.

Flexible, Focused, Friendly! You think getting Three F's is a bad thing? I disagree. It's something…read moreto be proud of. My mom had surgery and she needed help at home considering my schedule was chaotic. Granny Nannies were very FLEXIBLE in not only finding time for me but also worked around my mom's schedule. They also offered FLEXIBLE pricing based on those needs This was the first time my mom had a surgery and she didn't know what she needed in terms of recovery. The Granny Nannie team FOCUSED on exactly what my mom needed, proactively took care of things for her and around the house. When I greeted the care giver in the morning, I was greeted with a smile. And when they left for the day, they left a smile on my mom's face. Just a wonderful team of FRIENDLY caregivers. I would highly recommend giving Granny Nannies a try if you or a loved one needs that extra care.

Good company to work for. Benefits is my only complaint. It is alot of work but all nursing jobs…read moreare. I understand the pay is fixed since it is Medicaid based, however benefits could balance that out.

This company leads nurses and clients on. Justine Booher, who is a recruiter for Angels of Care…read morereached out to me via email, asking if I was interested in providing care for a client who lives in my area. I told her I was interested and she sent info on orientation at the Dallas, Preston Rd office. The orientation process included drug testing, interview, I-9 verification and clinical training. After orientation Justine texted asking if I was free to do a meet and greet the next day. The meet and greet went well. Justine told me the family liked me and asked when I could start. A few minutes later she texts that the client doesn't have the availability that I requested (which was contradictory to what the client and I discussed during the visit) offering me another client who was close to my area needing similar care. I agreed. Hours later she texted again saying this client was not available either, offering another client to which I told her no. To have people come to your office, some who drive up to an hour away, take all their personal information, including taking a photo for an ID badge, which I never received is very suspicious. If you would go this far to lead on your potential employees you are not a company to be trusted. Your hiring process needs to change. I noticed others who came in the office with similar complaints. Thinking they had a job but was never contacted.

I had the pleasure of having Jacqueline Rubsam, NP visit me as my home healthcare provider. I would…read morelike to stop seeing both my pulmonologist and primary care doctors and schedule a monthly health visit with her. She is not only knowledgeable and professional she is a real down to earth lady. I think they should change her title NP to GLMD. Thats Good Looking Medical Doctor. She was more helpful with the information she related to me than anyone I've seen medical in the last 2 years. If had been seeing her 10 years ago I wouldn't be in the medical condition I am in now. Never let this Lady NP out of your sight and give her a raise. If she leaves so do I. Paul Komiskey

The representitave arrived at our home very late. Did not call us to let us know. I was told when…read morethey had called to arrange visit that it would include taking vitals along with inspecting home for safety issues. None of this happened. He was at our home maybe a total of 5 minutes. He kept looking at his watch while here and rushed out as though he was late for dinner. Did not review my medications nor health concerns. It was a total waste of our time. I have been called several times since then with high pressure to schedule other appointments. It just seems to be a scam so they can bill your insurance.

I am so happy I have a relationship with Caring With Grace so that I can contact them when the need…read morearises. Beth has provided useful guidance and helped me make informed decisions even when I had loved ones in another city. They are paid by the client, they don't get kickbacks from facilities. You only pay when you use them. So far worth every penney and more.

Angela Thomas worked her magic to get my brother discharged from an extended stay in a hospital and…read moretransitioned back into his own home! She was always available with guidance, options and advice. She is thoughtful and kind, with a wealth of information to share!

So, Assisting Hands is the perfect name for this organization. This is Patty Williams, from Ruby…read moreCare, Senior Living Placement. I worked with a family yesterday and placed a sweet lady in a care home. She was transported from a Rehab community and unfortunately her incontinent supplies were left behind. The caregivers were getting my client settled in to her new home and realized she was short on supplies. There was nobody to assist in getting some to her at the late hour, so I called on Robbie McCullough. He was quick to say he could help and didn't even hesitate with my unusual request...head to the drugstore to purchase some supplies and deliver them to a person he has never met. This is the kind of service that Assisting Hands is known for. I have seen and heard accounts of this stellar service time and time again, but the first time I am posting about it. My client needed help and Robbie came to the rescue. It is so important to me to have these types of referral partners to work with...the ones you can count on; the ones who go above and beyond. It is definitely a new "high" in our relationship and I am so grateful for Robbie McCullough at Assisting Hands.

We used this company for my mother's home care needs For about three months. Some of the caregivers…read moreare very compassionate and competent. However, there is so much turnover that you never know what you're going to get from day to day. But there are larger issues related to scheduling and customer service. There are frequent mixups and last-minute changes in scheduling that make it difficult to rely on the company. Continuity and reliability are critical in this field. The result is often that families are left to scramble frantically trying to get caregiving assistance. An even bigger problem is that when you raise these issues, the supervisor (Ari) is defensive, short, interrupting, and seems somewhat annoyed that she has to deal with any problems. When I I raised these problems with the owner (Robbie) in an email, I received no reply. No apology, no explanation, no promise to do better, nothing. It's hard to find good Caregiving assistance, even in big cities. Unfortunately, this company is not one of the standouts.

The Legacy at Home provides superior care to their patients. The care team goes above and beyond…read moreto support their patients and the families with compassion and skill.

We have been using Legacy at Home caregivers for our mom off and on for over 5 years. We have had…read morewonderful experiences with them. There have been times we've needed caregivers 24/7, and there have been periods of time when we've only needed a caregiver for a few hours here or there to support mom while venturing out to a doctor appointment. Legacy at Home is flexible and allows us to shift between mom's needs with very limited notice. After a recent fall and an ER visit, mom was sent home about 10-11pm. With a few hours advance notice, we were able to have a caregiver meet her at her facility and stay the night with her to provide the support she needed. The schedulers are fantastic and the caregivers are warm and loving. If for some reason a caregiver cancels at the last minute (car accident, illness, dangerous weather, etc), the scheduler on duty will work tirelessly to find a replacement caregiver and they will call back with regular updates on their progress - no matter if they are successful in locating a replacement caregiver or not. And most of the time they are able to find a replacement caregiver. They have amazing people who are caregivers. Many of them have made this their career choice and they want to help and support their patients. It may take a few caregivers before you find the right personality match between your loved one and the caregiver, but once you find the right matches, it's a wonderful thing! The caregivers select their preferred schedules and patients and you start to see the same people over and over again because they form very sweet caring relationships. The caregivers may even text an update here or there, if you also form a relationship with them. I highly recommend Legacy At Home. They have provided significant peace of mind for our family knowing our mom is being well cared for every day.