Words cannot express how grateful we are to have found Joyce and for the quality of support she has…read moreprovided to my brother and I following our dad's brain injury. She helped us with finding the right level of care for dad first at a Skilled Nursing Facility, then on to an Assisted Living facility. She continues to be a kind, knowledgeable and amazing resource for recommendations for care as things evolve with dad's needs. We literally cannot even begin to imagine how we would navigate this challenging time without her assistance.

Ruby Care has been a wonderful resource. Could not be more pleased with the compassionate and…read morehonest guidance provided by Joyce. Highly recommend.

The responsiveness and compassion of Cambridge Caregivers was vital support during a trying time…read moreearlier this year when my mom was in steep decline. Brian Levy instilled confidence on our initial phone call - his perceptiveness and recommendations were spot-on, including referral to a hospice in which my mom was soon enrolled. Lisa Morgan's rapid in-home assessment with us was reassuring, as was her prompt deployment of a caregiver. Though we benefitted from their services only for a brief time before round-the-clock hospice care was in-place, the Cambridge Caregiver team was in the right place, at the right time, with the precisely the right attitude and competency to provide relief when we needed it most, and to help me honor my mom's wishes to die at home. Thank you.

Cambridge Caregivers is a top notch operation. They took care of my elderly aunt at her house for…read moremany years. The caregivers quickly became part of our family. We are so appreciative of everything they did for us. Thank you Dean and Brian and the team for all you have done

So, Assisting Hands is the perfect name for this organization. This is Patty Williams, from Ruby…read moreCare, Senior Living Placement. I worked with a family yesterday and placed a sweet lady in a care home. She was transported from a Rehab community and unfortunately her incontinent supplies were left behind. The caregivers were getting my client settled in to her new home and realized she was short on supplies. There was nobody to assist in getting some to her at the late hour, so I called on Robbie McCullough. He was quick to say he could help and didn't even hesitate with my unusual request...head to the drugstore to purchase some supplies and deliver them to a person he has never met. This is the kind of service that Assisting Hands is known for. I have seen and heard accounts of this stellar service time and time again, but the first time I am posting about it. My client needed help and Robbie came to the rescue. It is so important to me to have these types of referral partners to work with...the ones you can count on; the ones who go above and beyond. It is definitely a new "high" in our relationship and I am so grateful for Robbie McCullough at Assisting Hands.

They took very good care of my husband Walter R. Dennis. I am his wife…read more I would very much to become a caregiver.

While no one ever wants to have to use hospice, it is a fantastic service once the need arises…read more Dignity was on top of everything the moment we called. They offered to come meet with us at the hospital right when I called. We didn't need to wait until the next morning for business hours. Corey was amazing with my family and made my mom feel comfortable with our choice. When she was discharged the next day, they were there to get everything taken care. All the equipment we needed was already set up at her house when she arrived. Every nurse that came by was excellent. When it became apparent that more was needed, Corey even stopped by the house. There are a lot of places to choose from when you are in the position. I can't recommend Dignity enough.

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

A hard situation to be in, going to hospice. Was only there for 12 hrs but the staff helped us…read morethrough, every step of the way. I was so thankful for this. It is also so very beautiful and calm, just what is needed during such a time.

This is a beautiful facility with kind volunteers and employees. I came here today for a memorial…read moreservice for a friend's mother. She spent her last time on earth here in hospice care. She was well cared for by compassionate staff that provided dignity. It was also a very fitting place for them to hold her service. Review #2141

My sister spent her final days at Faith Presbyterian. We could not have asked for a more capable…read moreand compassionate care team. The facility is beautiful, clean and peaceful. I'm so grateful that my sister was kept comfortable and peaceful in her final days. And the care team also took care of us, the family. I don't have one negative thing to say about the care that was given to not only my sister but to our family. Thank you , Faith Presbyterian from an eternally grateful sister.

Not in need of a retirement village just quite yet, but if I was, this is the place! Lovely decor…read morethroughout and a fabulously appointed library, gym, restaurant, etc. It's almost like a land locked cruise ship without the cocktails!

My mother passed away five years ago. If I would have never met Amy, she would probably still be…read morealive. How do you go behind someone's back and stick their mother in a fourth floor apartment when she is afraid of heights? Id give this place zero stars if I could. I just saw my sisters kids for the first time in since my mothers funeral because my sister blames me for what Amy did. I miss my mother and Amy could not care less.

If for some reason you have gotten involved with this group or if you are considering getting…read moreinvolved with them as a patient, as a relative of a patient, or even as an employee, my suggestion to you is don't walk, RUN from them. This company is managed by not only incompetent but rude and arrogant people that seem to have no interest in the caring aspect of the business they are trying to run. This is a highly incompetent organization only interested in billing your insurance company. I give you a few personal examples below: 1. If they tell you they will visit between 1:00 pm and 3:00, you can count on them arriving after 4:00 pm. 2. Their nurse measure the blood pressure and reported it to be "normal" at 109/47. The actual BP was 190/79 requiring medical intervention. 3. It took four attempts and three nurses to organize basic medication boxes. The errors included missing dosages, wrong pills ate wrong times, and double dosages of medications such as for blood pressure. On one occasion, the patient's BP dropped dangerously low due to double dosage of medication. 4. The worst part is that the management is not only incompetent, but arrogant, rude and indifferent toward addressing the issues. They are only interested in one thing. When pressed, the solution presented is for you to go find another provider. I question the positive reviews here. The insurance industry and the responsible Texas agencies need to thoroughly investigate this organization. My suggestion is to shut them down and use them as an example for other such businesses in the home healthcare industry.

Being able to watch from a far the care the Plano Hospice team gives to the patients and their…read moreloved ones is amazing. They do a wonderful job.