The responsiveness and compassion of Cambridge Caregivers was vital support during a trying time…read moreearlier this year when my mom was in steep decline. Brian Levy instilled confidence on our initial phone call - his perceptiveness and recommendations were spot-on, including referral to a hospice in which my mom was soon enrolled. Lisa Morgan's rapid in-home assessment with us was reassuring, as was her prompt deployment of a caregiver. Though we benefitted from their services only for a brief time before round-the-clock hospice care was in-place, the Cambridge Caregiver team was in the right place, at the right time, with the precisely the right attitude and competency to provide relief when we needed it most, and to help me honor my mom's wishes to die at home. Thank you.

Cambridge Caregivers is a top notch operation. They took care of my elderly aunt at her house for…read moremany years. The caregivers quickly became part of our family. We are so appreciative of everything they did for us. Thank you Dean and Brian and the team for all you have done

So, Assisting Hands is the perfect name for this organization. This is Patty Williams, from Ruby…read moreCare, Senior Living Placement. I worked with a family yesterday and placed a sweet lady in a care home. She was transported from a Rehab community and unfortunately her incontinent supplies were left behind. The caregivers were getting my client settled in to her new home and realized she was short on supplies. There was nobody to assist in getting some to her at the late hour, so I called on Robbie McCullough. He was quick to say he could help and didn't even hesitate with my unusual request...head to the drugstore to purchase some supplies and deliver them to a person he has never met. This is the kind of service that Assisting Hands is known for. I have seen and heard accounts of this stellar service time and time again, but the first time I am posting about it. My client needed help and Robbie came to the rescue. It is so important to me to have these types of referral partners to work with...the ones you can count on; the ones who go above and beyond. It is definitely a new "high" in our relationship and I am so grateful for Robbie McCullough at Assisting Hands.

They took very good care of my husband Walter R. Dennis. I am his wife…read more I would very much to become a caregiver.

While no one ever wants to have to use hospice, it is a fantastic service once the need arises…read more Dignity was on top of everything the moment we called. They offered to come meet with us at the hospital right when I called. We didn't need to wait until the next morning for business hours. Corey was amazing with my family and made my mom feel comfortable with our choice. When she was discharged the next day, they were there to get everything taken care. All the equipment we needed was already set up at her house when she arrived. Every nurse that came by was excellent. When it became apparent that more was needed, Corey even stopped by the house. There are a lot of places to choose from when you are in the position. I can't recommend Dignity enough.

Sadly, we have had a horrific and tragic experience with T. Boone Pickens / Faith Presbyterian…read moreHospice. At this point, I would be fearful of the level of care (neglect?) they are giving to their hospice patients who do not have a voice to advocate for themselves in their final weeks or days. This negative review is long and detailed because I don't want anyone to have to go through the experience they put us and my mother through. I hope it is helpful to other families going through such excruciating end-of-life decisions for their loved ones. We were on the waitlist for the "next available room", just awaiting transport, for my dying mother who is in terrible pain after fracturing both hips and a femur (simultaneously). After being told at her final assessment on January 19 that transport would "very likely be tomorrow", there was an abrupt change. They canceled the required Covid test they had scheduled for immediately before transport, and suddenly nothing was available. Every day for five days. Strange, because a friend had his mother admitted that second day. First red flag of their deception. Ultimately, after five days and no response other than terse texts each day saying "still no room, should be tomorrow", we learned from their team that they LOST their license to be able to provide inpatient hospice care! This was Tuesday, January 24, 2023. (What??) After that call, they ghosted us. We could not get a return call, text or email from anyone, trying daily. Meanwhile, my mother is still in terrible pain at an assisted living that provides no help. And because of her terrible pain, her Alzheimer's suddenly declined tremendously, immediately after the injuries. She is a shadow of herself and suddenly does not recognize me or the rest of her family. Up till the day of the injuries, she lit up when I walked in the room, greeted me enthusiastically, and spoke to me and her (private) caregivers. Now she sits in pain with her eyes closed, and when she does open them, there is zero recognition there. She isn't eating, is barely drinking, and is not getting the pain control medication she needs--in fact, which we were told by their nurses is "urgent." It's tragic. Out of desperation, we finally contacted corporate management and, after their initial shock and promises to "get to the bottom of it right away", we learned the truth. In a one-sentence text (!) the next day, they stated that they "can no longer meet my mother's needs." (What?!??) She had been assessed, accepted, and we were merely waiting for an available room, "any hour now", since January 19. We were told they would call me when transport (ambulance) was ready. Literally overnight, they suddenly "can't meet her needs?" The definition of Hospice is to care for a dying patient. What "needs" can they suddenly not meet? After that, once again, we have been completely ghosted. We have learned that several patients have been admitted to inpatient in the subsequent week, and we cannot get a return phone call or even a simple explanation. After my initial reaction of fear and denial when her doctor recommended Hospice (and wrote and order for it), and then the T. Boone Pickens / Faith nurses and sales team convinced us by explaining how badly Mom needed to be there "to get the medication and care she needs", I am heartbroken and helpless thinking of her condition now and her constant, untreated pain that she will suffer for her remaining days. The facility is physically beautiful. LOTS of money has been spent on a pretty building, nice fixtures, an attractive entrance, nice artwork--nothing the patients care about or need. It is just a lot of smoke and mirrors for prospective families during sales appointments. But it is painfully obvious that is where their priority is. Not the patients. Not the families. This sad fact is echoed repeatedly in other reviews. My assumption, since we can't even get the decency of an explanation, is that they have shifted to accepting only the private pay "Residential" patients (at $12,500/month) while leaving patients desperately awaiting hospice hanging alone in agony. We knew T. Boone Pickens. In fact, my parents bought his condo in Turtle Creek (and lived there for 12 years until assisted living). He would be rolling over in his grave if he knew what is happening at his namesake facility. Anyone who would like to know more or share advice (esp after the anticipated contradictory response here from their staff) can reach me by looking at my profile.

Utter heartbreak! After more than two weeks of multiple assessments of my mother, assurances of…read moretransport any day, waitlists, delays and broken promises we were told that they are no longer accepting patients for inpatient hospice because they lost their pharmacy that prescribes IV drugs. PHARMACY? Singular? How do you lose your only pharmacy that allows you to be in business? No redundancy? They are still accepting residential and respite patients which are private pay, but not inpatient hospice patients which are paid for by Medicare. Is this a pharmacy issue or something else? We asked their representative case worker if they had any visibility as to when they would have the pharmacy issue resolved. She said management was not comfortable giving any timeline. After that call all we received was silence and no response to multiple attempts. We were able to find out a week later, after being connected to the CEO, that they were admitting patients for IV hospice care - Just not us. I feel lied to, manipulated and ultimately abandoned. We have had to scramble to find another provider. The process of managing your mother's demise is emotionally taxing enough. To add the additional stress and frustration through an exceptionally disorganized process is inexcusable. Please if you are considering T Boone Pickens Hospice or Faith Presbyterian reach out to me first. I welcome your inquiry and I am easy to find.

This is a beautiful facility with kind volunteers and employees. I came here today for a memorial…read moreservice for a friend's mother. She spent her last time on earth here in hospice care. She was well cared for by compassionate staff that provided dignity. It was also a very fitting place for them to hold her service. Review #2141

My sister spent her final days at Faith Presbyterian. We could not have asked for a more capable…read moreand compassionate care team. The facility is beautiful, clean and peaceful. I'm so grateful that my sister was kept comfortable and peaceful in her final days. And the care team also took care of us, the family. I don't have one negative thing to say about the care that was given to not only my sister but to our family. Thank you , Faith Presbyterian from an eternally grateful sister.

My mother was a resident at Tradition Prestonwood for about three years, primarily in assisted…read moreliving, then in memory care for the last four months. Most of the caregivers were wonderful people. The problem with this facility is the administration. Communication is horrible. As a family member it's never clear who to call for what issue. But worse is the significant turnover at the admin level. We went through three different directors of healthcare, three assistants to that role, two directors of memory care, and multiple other administrative position changes. I raised my concerns - we'd have "team meetings", but things would not improve. And just when I thought I had a good go-to point person I'd learn that that person left. I finally moved my mother to another (smaller) facility, and it's been night and day - SO much more attention and better communication. The Tradition also passed along huge rent increases every year. A modest rent increase may be reasonable, but these were huge - well beyond inflation. The whole operation makes the customer feel like just a "number" on a spreadsheet . . . it's all about the profit. They nickel and dimed on little things like a meal to the room, or one more medication beyond a given tier. Just felt heartless. Again, not the care givers themselves, but the management.

My mother passed away five years ago. If I would have never met Amy, she would probably still be…read morealive. How do you go behind someone's back and stick their mother in a fourth floor apartment when she is afraid of heights? Id give this place zero stars if I could. I just saw my sisters kids for the first time in since my mothers funeral because my sister blames me for what Amy did. I miss my mother and Amy could not care less.