I'd like to take a moment and share with you my visit to Simpson Place!!! It's a hidden gem that I…read morebelieve could help many of you in your current situation. I encourage you to visit, and see for yourself how nice it is and ask if you qualify. There are no high-pressure sales, just a polite personalities that really wants to help you find a solution. What is Simpson Place? It is an assisted living and skilled nursing community that offers care and support for low- and moderate-income senior adults. I assure you that this location looks & feels like an upscale hotel. You are greeted by friendly faces when you step in the door. The lobby is spacious and full of energy. The dining area is open, beautifully decorated, and clean. Even though I did not get to see the food, the menu offered healthy and alternative options. The community space had comfortable seating, by a bookcase and fireplace, very nice! The activities room was large and obviously used often. A resident said hello and expressed how much she enjoys living there (that was a huge plus!). As a resident, you get a 1 bedroom studio apartment. It's comforting to know that if skilled nursing is needed at some point, that service is available in the same building. I visited the rehab area and could see that the equipment was new, clean, the overall setup was impressive. What you really want to know is ... how much does it cost? Maybe nothing! Let Cory work with you and discover what you qualify for. In my case, I was thrilled to learn they accept Molina and Superior Star Plus waiver (Medicaid programs). You can certainly do private pay which is 3,000 a month. Either way, this includes the utilities, cable, wifi, housekeeping, daily activities, three meals a day plus 24\7 security. The staff taking care of your loved ones are all licensed CNA'S, CMA'S and LVN'S, who also manage the medications. In addition, there is a doctor who visits the communities. Ask for Cory Landrith DFW Community Liaison StoneGate Senior Living Cell- 214-394-4425

They need to do a better job of keeping this place clean. I was there yesterday and a huge pile of…read morepoop was in front of the vending machine.

The place is nice, the functionality of some areas are in need of improvement…read more 1. Front desk aren't always in their post and they coming and going can't be challenging as they have to let you in and let you out. 2. visiting hours posted, shared and followed are not the same. Visiting hours have changed since my family member has been in the facility with no notification. 3. Phone services are horrible. You call the main number and if it's not answered it transferred to a no working "voicemail system." 4. When calls are transferred to a nurse or a patience's room, you have options to press a button, however when doing so, it hangs up. Never a "voicemail" is received. 5. The phones to the patience room are not possible since they don't work. You have yo call the main number , be transferred to the nurse station, should they answer, as them to call from your loved ones room. Turnover is high, so the staff is always short. One nurse per floor of over 20+ people. Very low staff.... 6. Cleaning of the rooms does not appear to be thorough. I've purposely left things on the floor and they were still present after three days. I requested a broom and dust pan to sweep my loved ones room. Several issues.

The staff here is trash ... I had ..yes HAD a significant other staying here and she ended up…read morepassing away and I was a witness of the care there...she laid in her urine and two of the staff members told me that their job was NOT something I later asked their DON about, who told me yes it was their job... so I tried helping my significant other and they told me I couldn't... long story short they ended up sending my significant other out to a hospital that they shouldn't have bc it was the closest and she later passed.... not saying they did it but saying the staff here need to be overhauled except for two people ...they know who they are...if I could give less stars I would ... the only reason they getting the rank now is bc of the two staff I interacted with who did their job successfully .....thank you for help you two

Update: I received a call from a director. She apologized profusely explained some things. Made…read moresure the pre authorization finally went through, and checked in with me multiple times to make sure I was getting Physical therapy. I appreciated her diligence and the effort she put into my case. Old review : I had total knee replacement surgery. This company contacted me initially and we set up times. The RN came and she was Amazing! The PT came and he was great. What I have major issues with is I was supposed to be getting 3 sessions a week for two weeks minimum.. On my about to be third session , the PT said oh we don't have pre authorization. I wondered about this so I called. The company would not call me back. I called twice. I waited 7 hours and no follow up call. I called a third time around 3 in the afternoon . I finally got someone and they said, " Oh we don't have pre authorization." I said , "Then how did you guys send people to my house in the first place?" They still have not answered that question. I still should be having PT sessions , it was knee surgery, the Dr. office did send that over (I checked) , and still no services and no calls from this company when I should be having therapy. Knee surgery is a difficult surgery mentally and emotionally, and to have to deal with this is unacceptable. I rated the company a 1 only because I really liked the PT and OT. Their management , scheduling , return calls needs to be improved.

We have used BrightStar since October 2022 for my father who has Alzheimer's and moved into…read moreassisted living. I can not say enough positive things about everyone we have interacted with! The companions have been wonderful. Our regular one Lisa D is a jewel! She keeps us informed of how he is doing, activities he is participating in and anything he needs. Elizabeth has been a godsend in what ever role she is doing for Dad. I highly recommend BrightStar!

After spending the past eight weeks after getting a total knee replacement at The Villages of Lake…read moreHighlands, I can honestly say that my experience has been exceptional. I don't usually write reviews, but the outstanding care and kindness I received from everyone on the staff deserve to be recognized. From the day I arrived, every single person treated me with compassion, respect, and genuine concern for my well-being. During my entire stay, I never encountered a single employee with a bad attitude. That alone says a great deal about the culture of this facility. There is a physician and a nurse practitioner who do rounds every Monday, Wednesday and Friday. Both of them were never in a rush to listen to my concerns and issues with my recovery- and I had quite a few in the beginning. They even came to the PT area to make sure nobody was left out. That was truly amazing to me! The nursing staff provided excellent care and always made me feel safe and well looked after. Whenever I rang the bell in the painful stages of my recovery, someone showed up in a very timely fashion. Whenever they didn't, I knew it was because they were busy taking care of someone else, not because they didn't care. The physical therapy team was encouraging, knowledgeable, and truly invested in helping me recover and regain my strength. The housekeeping staff kept my private room spotless and comfortable, making it feel like a home rather than a medical facility. The kitchen staff went above and beyond to make sure I had meals I enjoyed. They were always accommodating and often prepared something extra when I needed it. It was clear that they genuinely cared about making my stay as pleasant as possible. I was also impressed by the administration and leadership. Whenever I needed something, they did everything they could to make it happen. Whether it was a special request or simply making sure I was comfortable, they always responded with kindness and professionalism. What stands out most about The Villages of Lake Highlands is the people. Every department--from administration and nursing to therapy, housekeeping, dietary services, and everyone working behind the scenes--works together with one goal: providing the best possible care for their residents. Their compassion, patience, and genuine love for the people they serve are evident every single day. Recovering away from home can be difficult, but the staff made me feel cared for, respected, and valued throughout my entire stay. They consistently went above and beyond to ensure I was comfortable and had everything I needed. I am deeply grateful to everyone at Villages of Highland Park for their dedication, kindness, and exceptional care. I would wholeheartedly recommend this facility to anyone looking for a place where residents are treated with dignity, compassion, and genuine concern. Thank you all for making such a positive difference during my recovery.

I had an uncle whose care fell on our family. He needed assistance with the basics of life and…read moremoved to The Villages. He loved it there. Lots of attention and the staff, therapists and office workers are wonderful. We couldn't have been happier.

Couldn't imagine going through this journey without their services. Gave us peace of mind!read more

From the owner: At Texas Rose Concierge Nurse we understand undergoing a medicated fertility cycle (IVF, FET, egg…read morefreeze, IUI) can be an emotional, overwhelming experience. Our company is led by a Registered Fertility Nurse to provide you with exceptional individualized care and emotional support throughout your unique IVF journey. Trust our highly experienced team to be by your side during your fertility treatment cycle. Scared of needles? Meds overwhelming? Let our nurse come to the comfort of your own home to do the injections for you! Provide peace of mind and comfort to know you’re getting the right dose and have someone holding your hand through the process.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Amazing staff, and beautiful settling. Unfortunately it has berm torn down for more overpriced…read morecrappy Apartments.

After visiting several senior living communities, I chose Monticello West for my mom because they…read moreoffered an "enhanced assisted living" option, which was supposed to accommodate residents needing two-person transfers. I was also impressed early on, especially with Nan who was responsive and helpful in answering all my questions. Things started off okay, but one issue showed up pretty quickly. My mom uses a wheelchair and needed help getting to and from the dining room. Staff would take her down for meals, and when she was ready to return to her room, she'd press the button on her fob for assistance. On multiple occasions, she was left waiting alone in the dining room for over an hour. This was frustrating and embarrassing for her. There was also a staff member who pushed my mom to do more than she was physically capable of. Something happened (I was never told exactly what), but I was informed that the person was written up and instructed not to go back to my mom's room. Additionally, Nan stopped replying to my emails, and messages to other staff were often ignored too. We had an initial meeting where I was told I'd be introduced to all the department heads. Only a couple of people showed up; apparently my mom wasn't considered important enough for the full team. The director, Tom, was not present and I had no contact with him until I gave notice to move my mom elsewhere. To her credit, Sandra, who managed my mom's floor, was always responsive to my emails and phone calls. However, about a year into my mom's stay, she called to tell me they could no longer meet my mom's needs. She said that my mom now needed more than two people to assist with transfers. I asked how much time I had to find a new facility, and she said, "About two weeks." That's not what the contract says, but at that point, I didn't want my mom to stay somewhere that couldn't or wouldn't care for her properly. My mom later told me they'd recently hired a bunch of new staff who weren't well trained, so sometimes it would take 3 or 4 of them to transfer her. They would also gather in her room to chat with each other. Ironically, just a few days after Sandra's call, I saw one of the experienced caregivers transfer my mom by herself, quickly and with care. When I asked her how she did it, she smiled and said, "Patience." I found another facility and scheduled my mom's move for a Sunday. Since her birthday was the day before, I asked about reserving a room for a small celebration. I was told that due to Covid concerns, no rooms were available. That was fine; I told my mom's friends we'd meet outside on the patio to play it safe. Several of her guests, most of whom were senior citizens, told me that Laura (the activities director) raised her voice at them and told them they weren't allowed to be there. She also raised her voice at me. I explained we were outside and following all the rules, but it didn't seem to matter. The whole thing left a really bad taste. After we moved my mom out and cleared her room, I asked when I'd receive the refund for the unused portion of the month's rent. I mentioned that I had accidentally taken her fob and would return it as soon as I could. Tom implied I wouldn't be refunded for the days I had the fob, which seemed petty, but the facility eventually processed the full refund. Still, it wasn't the kind of support I needed during such a stressful transition. To be fair, some staff were wonderful. Kam, TT, Cynthia, and Willis were kind, respectful, and truly cared about my mom. The maintenance guys and housekeeping team were always polite and helpful. Thankfully, my mom is now in a facility that truly values her. They care for her with patience and compassion. When friends visit, they're welcomed, not scolded. Phone calls and emails are returned. When my mom needs help, she gets it within minutes, versus hours. She's happy now, and that makes me happy too. (It should be noted that I took a tour of Monticello West's sister facility, Autumn Leaves, as recommended by Sandra. It reeked of urine and was one of the most depressing places I have ever visited.) Looking back, I wish I'd installed a camera in her room at Monticello West from day one. If you have a loved one there, I strongly recommend you do.

My mother spent many years in the wonderful care of Juliette Fowler Homes. This incredible…read morefacility provided her with exceptional care in a loving and caring environment. The staff was so supportive of our family during this time. I highly recommend this facility. Especially important is Juliette Fowler is a not-for-profit facility and is supported by the Christian Church.

OMG...I am old now but I will never forget when I went to visit my grandma there. She was heavily…read moresedated...teeth were out..and she smelled of urine. Horrible memory I live with till today.

Both my parents live in Belmont. My dad lived in the memory care and my mom in the independent…read moreliving floors. Staff is excellent. Very caring and friendly. So much nicer than the other facility they lived in.

I recently visited this senior living facility and was quite disappointed by my experience. During…read moremy visit, I encountered a receptionist named Terry who was exceptionally rude and consistently spoke over me. Such behavior is unprofessional and detracts significantly from the overall impression of the facility. I hope management addresses this issue to prevent future negative reviews, as these experiences can greatly affect the facility's reputation.