The measure of a company is how a problem is handled. I have used Avalon at least 3 other times. Never a problem. This time there was a question regarding installation which installers did not understand. Spoke to salesperson who said the issue would be forwarded to supervisor. Avalon supervisor never contacted me or the installers. The result is that a simple misunderstanding became a major dispute. Terrible experience read more

Another great job by Avalon TR. Donna helped find an excellent choice of carpet for a stair runner. Russ advised us with some design considerations during the installation. He was wonderful and a perfectionist. Thank you for all the help in making our home look great. read more

Avalon Flooring - Carpeting Near Me - Toms River, New Jersey

I have worked with Donna in the past on our home which we built. She was very good at selecting tiles for the 6 bathrooms. She educated me on which tiles serve which purpose and was very nice to work with. We also used Avalon for all of the carpet and kitchen tile. Today I worked with her on another bathroom and left pleased that the tile will not only look beautiful but stand up to repeated use As far as price i am a firm believer that you get what you pay for The customer service at Avalon is outstanding. read more

I am adding this review to compliment Alicia Cecere on her wonderful service selecting tile for our new build home. Alicia spent months with me selecting the perfect tiles for all areas of our home. ( we had months to select as the building permit was held up by the township). Alicia was extremely patient as I changed my mind a few times! Discussed pro and cons of tile choices, grout choices and trim selections. Alicia also verified our selections were in stock so we would not delay installation once our permit was approved. She thought of everything! So kind. We will be returning in the future for window treatments and hope to work with Alicia again. Avalon Flooring offers a huge selection of wood, tile, carpet and window treatments for your home and Alicia is a treasure to the Route 37 location! read more

We recently purchased Hunter Douglas shades at Avalon Flooring and couldn't be happier. Diane who was very knowledgeable and pleasant helped us in the showroom. John who came to my home to measure the windows was very professional and precise. A few weeks later the shades were installed and the shades are absolutely beautiful. This is the second home improvement project that I have used Avalon Flooring and I recommend them to anyone who values quality service and products. read more

We met with Bradley today and he couldn't have been more helpful. He was patient and very knowledgeable. He understood our vision and helped guide us along. We are looking forward to working more with him in the near future. read more

Gina Kubis was extremely knowledgeable and helpful in our search for the perfect tile! Would highly recommend Avalon Flooring!

Hi, I am writing a review for Avalon Flooring and specifically for Anthony Armato our sales associate who helped us. Anthony was very knowledgeable of his products . He was very helpful in working with us with selections for our flooring, bathroom tile, kitchen tile etc. he was also very patient and wanted us to be happy with our selections. If you have a need for flooring, carpets, tiles etc ., I recommend Anthony and Avalon Flooring ! read more

So happy working with Donna Mabie at the TR store. She is thoughtful and knowledgeable and had great ideas on how to make our bathroom renovation look perfect. Makes us want to redo all of our bathrooms! I highly recommend this store and especially Donna. read more

I worked with John Kelley and I am extremely grateful I did. He is patient and has some great advice. I did search in other flooring stores but once I met John I felt comfortable and stuck with Avalon. read more

I have been a tile contractor in the Toms River NJ area for more than 23 years. Over the years I have developed strong relationships with many of the local services, vendors and retailers. Avalon Flooring had alway been a company that I can trust and rely on for all my tile related needs. Avalons sales representative Donna Maybe has been my direct sales contact at Avalon for the past 20 years. Donna has provided myself and my customers the highest leval of product knowledge any advice and has alway been willing to go the extra mile to assure a great outcome with every project. I'm always confident that when I send a customer to Avalon to select products Donna alway treats them with highest level of respect and professionalism! I would highly reccomend Donna along with the sales staff at Avalon Flooring for all of you tile and flooring project! Alan Fumo Tiles By Alan LLC Island Heights, NJ read more

My wife and I stopped into the TR location of Avalon Flooring. There were several customers in the store but David was nice enough to greet us and point us in the right direction until he could help us further. We found a great carpet at an unexpectedly low price. David was helpful and friendly throughout our entire transaction. I wouldn't hesitate to shop at Avalon Flooring in the future. read more

Should have read the reviews before my mother and I headed over to Avalon Flooring in Toms River. We walked into the store and after about 15 minutes of attempting to get a sales persons attention (only two other customers in the store and three sales people from what I could tell) no one would acknowledge us. I mean not a hello, not a we'll be right with you, and when we made eye contact and attempted to get some some attention, they averted their eyes on multiple occasions and were clearly too busy to deal with us. That's fine, we'll find someone else to take our money who knows how to treat a customer with basic manners read more

Stopped at Toms River store looking for backsplash tile. Worked with David and Lou and am extremely pleased. David made suggestions that worked with my style but that I never thought of. Will be ordering my tile from this store. read more

Shopped here over the weekend and was so happy with the service. David was our sales rep and he really went out of his way to help me. Not only did he find a tile that I love - but at a price that could not be beat. I found all the people there to be attentive and friendly and a very large selection of tiles and flooring read more

Bought a condo in Ocean County searching for rugs we looked in many stores but couldn't find the large sizes we needed at an affordable price. We stopped in at a furniture store but they only had small area rugs. We asked the salesperson for a carpet store and gave us two names - one being Avalon Flooring. We headed over and was greeted by Dave. We told him what sizes we were looking for and although they had a nice selection what we wanted was out of our price range. He suggested looking at remnants and they could cut & bind them to the size we needed. Dave was awesome - not pushy and glad he suggested the remnants. It saved us money & time. It does take sometime to bind & we should have them shortly. Can't wait to see them in our new place. Anyway if you are looking for flooring or window treatments go & see Dave at Avalon Flooring in Toms River read more

I bought flooring at this place and dealt with John. He was extremely knowledgeable. He is actually down to earth and easy to talk to. Super honest about the process and prices. You are doing yourself a disservice by not asking for John when you walk in there. I was nervous about this and he made it so fun and easy. I feel confident that I made the right choice. read more

Alicia H. helped us pick out our new floors and decide what color would best match our kitchen. She is extremely knowledgeable and very reliable. 5 star service from Alicia! read more

Couldn't pay me to recommend this place. We went in to get prices on carpet and laminate hardwood. Took forever to finally speak with someone. Then the sales woman acted like we were a big inconvenience to her time. She treated me like I was a kid and kept telling me how expensive everything would be...really? I think I knew that when I said we were looking to redo all the floors in our 1800 sq ft house... It became a "Pretty Woman" moment for us. They treat us like we weren't worth their time? Ok. Big mistake on them. Huge. We'll take our money elsewhere... read more

Donna Mabie is by far the best. She made sure my floor was in stick and all one dye lot. She is the only reason to go to the Toms River store. read more

We got vinyl flooring and tile for the bathroom. Absolutely love the products. The people in the store were very friendly and informative and the instillation was quick and efficient. Would highly recommend them read more

Planning on starting a small remodel job & wanted to get some ideas on designs so I googled & found Avalon Flooring. I visited the rt 37 store & was greeted by sales rep John Kelley immediately. He was extremely professional & showed me many options! I fell in love with several, John was able to answer every question I had & went above & beyond to make sure I had all the information I needed. Thank you John & Avalon I will be back!! read more

David is a great salesman. Personable, knowledgeable and just seems like an all around nice guy. Very helpful and honest with all of our questions. We just started to redo both the kitchen and bathroom - we will absolutely be using David and Avalon. read more

All around great experience! David T was very helpful and understanding. We highly recommend Avalon in TR and especially David T! Thanks again! read more

Flooring I received was beautiful and have no complaints on the actual product. But the staffing at the Toms River location in simple terms sucks. I called the brick location where I originally purchased the floor and asked them how I could return extra flooring. Brick location mentioned bringing it back to the Toms River location where I picked it up from and after driving 30 minutes out of my way to bring it here the staff told me I was unable to return the flooring because it was a Sunday and the loading crew isn't in on sundays. I AM A 23 YR OLD GIRL THAT LOADED THE 4 BOXES IN THE CAR MYSELF. staffs telling me they're unable to load because how I take it they're lazy.....not sure why the 4 boxes couldn't just be brought inside BY ME, my refund be processed and since they're sooooo lazy the loading people load it tomorrow. Why is it that I have to be inconvenienced.....drive 30 minutes home and 30 minutes tomorrow again to return it. At this point I don't care the floor was beautiful I'll shop somewhere else because of the lazy staff read more

Great company, knowledgeable friendly staff, everyone is very helpful but you'll typically work with an assigned person for us that's Alicia, she works hard for us. Thank you Alicia & everyone at Avalon for bringing our vision & projects to life in a timely & cost efficient way. read more

Absolutely terrible. I am not one to write reviews, especially not if they are negative. I do feel the need to share my experience at the Toms River, Avalon. I am so very disappointed in the lack of quality customer service. Our salesman, David, was nice when we first met him, but once the sale was made and we made the decision to not use Avalon to install our floors, it seems as if no effort was made to ensure that our delivery process went smoothly. Two mistakes were made in regards to shipping and delivery. Imagine the frustration as a first time home owner to not be able to install and finish your floors for almost a month because of the consistent mistakes of your service provider. Secondly, the information that we were given by our salesman, was constantly incorrect. Our contractor was thankfully able to give us the correct information about the floors we ordered and the proper way to install them. Overall, I do NOT recommend the Toms River Avalon. Avalon has beautiful quality flooring, however, the customer service in Toms River needs a great deal of work. read more

I don't usually review stores that I shop in, however I have to submit this review because of the exceptional service that the sales person at this store gave us. We are renovating two bathrooms and I needed design ideas and help. David the sales person was wonderful and did everything he could to make our experience great. We're looking forward to receiving our tile and can't wait to see our new bathrooms. Thank you again David for making the experience go so smoothly! read more

I'm still shaking my head about my experience with Avalon. Being that the salesperson I worked with was nearly useless, I designed my own tile layout, which isn't rocket science. He then proceeded to argue with me that laying the floor the way I wanted it would be too time consuming and expensive. Pardon me? My time, my money. "So, pretty please with sugar on top. Clean the fucking car." - Winston Wolf, Pulp Fiction After settling the issue of whose kitchen was actually being re-tiled, and who therefore was making the decisions and cutting the checks, then came the fun part: installation. It began with the contractor, a little Guatemalan fellow who looked to be about 14 years-old, starting to overlay the three pre-existing layers of flooring left behind by previous owners. Stop the presses, buddy - pull the old flooring up first. I pointed out that by raising the floor basically a full inch, I would never get my appliances back into their cabinets. Oh, that would be too much work? No problem. Please call Avalon and tell them they need to find a new contractor because you don't feel like working today. After he agreed to do the job the right way, he pulled up the top layer, then stated he could not get the other two off, being glued down too securely. He assured me the appliances would fit back in, so I told him to go ahead. Shortly thereafter, we were right back at it. He then started arguing with me over how I wanted the tile put down, because again, it would be too much work. So again we addressed that reoccurring issue, and he agreed to do what he was being paid to do. After several days, the job was completed, and I was initially very happy with it. The appliances barely fit, so that was positive. However, the installer had ripped all of the floor molding off - 40 pieces in all, broken and discarded, very difficult to re-cut correctly because I have neither a level or plumb intersection of floor and wall in that area - and after a couple of days, it was becoming apparent that he wasn't ever coming back to fix it. When I called Avalon, their response was an unequivocal "we're not responsible for the molding." Well, I disagreed, since their installer had torn it all off and broken it, but that didn't get me anywhere, so I ended up doing it myself. That's when I discovered places where they'd stopped just a bit too far from the wall, leaving gaps down to the subfloor between the base of the molding and the tile. On about day three with my new floor, I also found that they hadn't used the stain resistant grout that I had specified and paid for. Response to my message? None. Oh well. They were paid in full, and I guess that was the end of their responsibility. Having been burned once, I would sooner light myself on fire before ever spending another nickle with Avalon. read more

Great experience, quick pickup. I had a chance to deal with Brick and Toms River stores.

My experience with Avalon was quite pleasant. After Superstorm Sandy flooded our home, we were completely devastated. We went to Avalon for all of our flooring and the sale associate was very helpful and knowledgeable. We love the way our home now looks (better than pre-Sandy) and LOVE our heated bathroom floors. Will definitely be returning for more area rugs and kitchen backsplash. read more

Was referred to Avalon by a family member and we couldn't be more pleased. Sales Associate Alicia Haskell spent a lot of time with us.... listening. She helped us make the perfect flooring choice and our home looks great! We were the people that assumed the "big box" stores were the way to go because you just can't beat the prices....so NOT true. Not only is Avalon competitive in it's pricing, their personal service and inventory are amazing.... Hardwood, tile, carpet, area rugs and even window treatment options are beautiful and high quality. The knowledgeable staff ( Alicia Haskell ) is far more superior than the "big box" giants and quite frankly, I'm an Avalon customer for life. Thank you Alicia and the staff at Avalon! We'll be back when my husband's back feels better! Lol read more

Avalon Flooring - Previously Pergo! - Carpeting Near Me - Toms River, New Jersey

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Do not even waste a minute of your time here. The sales woman was an idiot. It was like we were bothering her. The price was almost double the price than the company we hired. The place next door to them is how a business sb ran. read more

We purchased Hunter Douglas Blinds from our favorite sales associate Jill C. Again the process was professional and exceptional. The installer, Jim, was right on time, he was friendly, fast and they blinds look perfect. Again, a great experience with Avalon services. . read more

We just did our bathroom over in AVALON tile and got some excellent recommendations on style and material From LEN . Also had a last minute emergency need and DONNA G.. and LEN both relay came through for us! The bathroom is beautiful...many thanks read more

Best selection, best service, best price anywhere. These are true professionals and not your big box store cookie cutter products. The staff is really professional and make you feel like you are making the best choice. Check out their vignettes, you have no choice but to be impressed. They even have vanities and window treatments! Don't waste your time anywhere else. read more

My experience with Avalon couldn't have been more perfect. Jillian was knowledgeable, friendly and helped make my flooring experience outstanding! I was able to get the look I wanted at the price I wanted! Have gone back several times for area rugs and always a pleasure working with her! read more

Went in to the store and looked around before asking anyone for help. Went to the front desk and spoke to Ed, he showed us flooring that we were interested in, he explained everything about the flooring and we were sold. Ed was very pleasant, took his time with us and we made a purchase. Thanks Ed for you patience ! read more

We purchased laminate flooring, tile and rugs from the Toms River store. Within weeks we had problems with the laminate scratching. I called the manufacturer and they said they would be happy to replace it just have the company where me purchased it give them a call. So I call Avalon and discovered they purchased from a wholesaler which is fine, however, the manager refused to file a claim on my behalf. They came here to look at the floor and told me that we probably scratched it cleaning it and instead of having the manufacturer make the call, they did. I was livid and called the manufacturer again and they told me there is nothing they can do if the store refuses to call them and especially since they didn't buy directly from them. They were quick to sell me something but lack good servicing and the manager is to blame. I purchased this 4 years ago, complained 1 month after getting it and still living with a floor that gets scratched by walking on it with sneakers. I'll never buy from them again. I looked up Latinate flooring and found that it shouldn't get scratched from walking on it. This floor was obviously defective. But the store is to blame for not handling this properly. read more

In the process of moving, we were looking for area carpets for the new house. We dealt with Ed Tamburr, who was extremely helpful, nice and the reason we continued to shop there. We ended up ordering all of our custom blinds from Ed, who once again was great. Avalon sent Joe, one of their installers the other day, to measure and he was just as nice and extremely helpful with suggestions, etc. Some of the windows at corners of rooms, were extremely close and he took the time to take pictures, send them to whomever he needed to, and made recommendations. We could not be happier with both Ed and Joe and I feel the price of the blinds was extremely reasonable and i have most certainly shopped around for prices. Ed even offered to put standard blinds in the house until ours our done.With the stress of moving after being in a house for 35 years, at least one part of the move was easy and certainly less stressful. read more