Overall, so far it's been a decent experience and the price was right!…read more Pros: * Friendly staff * Pleasant neighbors * Lots of other young couples with dogs (obviously only a 'pro' if you're a dog person) * Well maintained, and maintenance will usually respond quickly to any requests/issues * Very reasonably priced * Appliances all working, AC and heat work well enough (see Con) * Located near a few parks (including a dog park), and very close to the Bay Hills shopping center * Quiet neighborhood, not a lot of noise from cars etc (we just moved from the city though so our perspective might be a little skewed!) * Located in the Broadneck school district * Plastic bags are left out for community use for dogs, and most people are really good about picking up after their dogs. Plenty of space to walk your dog around the property! It's a very dog friendly community! (Did I mention we like dogs?) * Electric bill has been very low because of efficient HVAC system and use of community washer/dryers as opposed to in-unit appliances * Parking is never an issue * Management has done a good job of stopping solicitors Cons * We've had major bug issues since we moved in months ago. Maintenance investigated but never found the source of our cricket problem. We have incredibly large camelback crickets (cock-roach sized). When we moved to Bay Hills we found about 15 dead ones in the carpet, we notified the leasing professional and maintenance and were assured it was not an infestation, that the crickets must have gotten in during the carpet changing or some other maintenance of our apartment that occurred before we moved in. Well it's been about 4 months and we still have had many crickets, maintenance could not find the source and we've just been dealing with it. While they're not dangerous they're definitely massive, disgusting, and very hard to kill. see wikipedia: https://en.wikipedia.org/wiki/Rhaphidophoridae * The AC and heat vent doesn't reach our bedroom well, we notified maintenance and they investigated that too but never really followed up. We just sort of gave up on getting it fixed. Basically we just have to make sure we leave our bedroom door open when possible to equilibrate the room with the rest of the apartment. * Virtually no amenities, just an option to join a golf/pool club. * Walls aren't very good at blocking sound from neighboring apartments. Fortunately we've had pleasant neighbors, and we personally have only had to turn our TV lower once. However if the sound of occasional dog running around or barking at night is going to bother you it's something to consider. Other Comments: * We've lived in two apartments prior to this one. All three have had an item in the lease agreement that makes you agree to allow maintenance or management into your apartment for repairs, emergencies, etc. While it's always annoying, I'd say so far Bay Hills has not abused this, and has been the least intrusive out of the three. Our previous apartment was notorious for failing to notify tenants before maintenance would enter and we had many issues with maintenance coming in and leaving muddy footprints on furniture, or turning off the AC for repairs and failing to turn it back on again while we had pets at home! Bay Hills has so far notified us of maintenance visits for most instances and only once did they leave the place dirty (upon HVAC upgrades we found something that looked like fiberglass all over our kitchen counter and dirt tracked in through our carpet and kitchen floor). Compared to our previous experiences though, Bay Hills has been the least intrusive with maintenance visits! * The apartments are situated across the street from an elementary school (could be a pro or a con) * I've been told by some residents that their dogs have been getting ticks from the tall grass behind the buildings, we've just stayed away from that area and it hasn't been a problem for us personally * I don't know the layout of the other apartments, but our apartment's living room is quite large and has no built-in lighting. So the living room has to be entirely lit with lamps which is a little tricky, but we also have a large patio door that lets in plenty of light during the day, so it helps save on electricity Overall: This is a very reasonably priced apartment complex in a nice area. Maintenance staff are friendly, the community has been great and if you have dogs this is one of the few apartments that seem to go out of their way to make their community dog friendly. Our only major gripe is the bug problem, but we've had worse elsewhere (and living in a ground-level apartment is probably a contributing factor).

Do not move here. I lived here for about four years, 2014-2018 and it was a nightmare. Firstly, the…read moreleasing office is very deceiving, your apartment will look nothing like that. The floors are uneven, walls are cracking, the paint contains lead (which you will sign a form acknowledging), and the walls are paper thin. You will hear everything from the apartments around you. But the worst part is the management. The property manager Ms. Parker is horrid. She's very snobbish and condescending. She will enter your apartment at will when you're working and without notice. She makes rude/nasty comments that I will not repeat. I do bot recommend, go elsewhere!

So, my husband and I moved into the Beacon in February 2015. My husband was pleased with the space,…read moreand over all is sad to have to leave it behind us as we move overseas. He feels the management company is quite good at what they do. The location is what really makes the property so well remembered for him, and the maintenance staff was phenomenal - they never made us feel as if we were inconveniencing them when we called them for an issue. The price for the space was a little lopsided. We installed our own ceiling fans mostly due to the fact with the way the kitchen and windows were set up, if you didn't have the windows wide open and the fans on when you cooked there was a pretty high chance you would set off the fire alarms. Awesome that they are so sensitive, less awesome when you first move in and have no idea that will happen. The add-ons to the rent were actually fair, pet rent is an additional 50 dollars and when you've got two cats that evens out nicely, storage was 60 and for us indispensable as we've got a household and a half's worth of things (one of the joys of moving a lot overseas and back). We considered a garage, but that rent was just too high for a single space to put a car in. Our property management team changed twice I believe during our two years at the Beacon. I quite liked our first team and the last was - they were a bit awkward to speak to? I always felt a little judged, when I spoke to them one on one. For military E-4 and below - this will push your BAH, so maybe try a different property or get a roommate you really like. We can't speak to a split lease so that's something to research. It is also frustrating to get the management team to work with you on the 30 days notice for a PCS, they need your orders and this can get hairy when orders or late or come wrong and you don't have an extension on your RNLTD. A notification of assignment will not be accepted for the 30 days notice keep that in mind if this is your first time in Maryland for an assignment. It was frustrating for us specifically because we had trouble with the TMO shipment dates and ended up going beyond our intended move out - but did in fact inform the management team the moment the issue came to us.We were worried we'd have no time to clean, it was implied that it would be more convenient for them if we left the same day we were moved - and you need to make sure the apartment goes back to them as close as humanly possible to the way you got it. The list of charges for an uncleaned/damaged apartment were kind of intense. More intense to me than that of a military property. Blake did work with us to extend two days beyond our original move out date but it was just a tense and thankfully short period of time where it was schrodingers move out date. That particular interaction didn't sit well with my husband. To speak to the noise - we didn't have a problem? We often heard our upstairs neighbor's child and/or pet but other than that there wasn't any issue for us in that respect. On the weekends people got rowdy - it's a weekend, it happens. I've had more problems with noise in shared military housing than we did here. I can't really pinpoint what soured the property for me, I loved Willie and his maintenance team, the location was perfect for us - just something makes me really happy to leave it behind. And not in the traditional new adventure excitement way. All in all the Beacon was a good temporary home for us, but I don't think we'll be going back when we return from our current assignment.

I just moved into the Beacon @ Waugh Chapel mid June. Everything appeared to be going really well…read more Nice, well kept apartment, efficient maintenance, and friendly office staff. Over the last 2 weeks, I began hearing weird noises in my kitchen. I initially thought it was the ice maker, but then became concerned that it was something else. When I came home from work today, I saw a mouse run from underneath my refrigerator to underneath my stove. Mind you, I am a very CLEAN individual (slightly OCD when it comes to cleanliness). When I went to the front office to address my concern, the staff member at the front appeared very irritated. It may have been because I took my dog into the office with me. Although she is a larger breed, I see small dogs in there all the time without an attitude or issue from staff. Maintenance came to my apartment within 15minutes and provided me with 2 sticky mouse traps. About 15-30 minutes after he left, the mouse had been caught. I was initially relieved and thought my issue had been resolved but approximately an hour later, ANOTHER mouse was caught on the 2nd trap. I called the emergency maintenance number and maintenance did come back. I was given 2 more traps and told that pest control would need to be contacted and that they would return the next day. I am now up to 3 mice being caught and one that's still on the loose. When I tried to post about this issue on the resident bulletin, it was immediately taken down twice. Having mice in an apartment is unacceptable!!! I am now waiting to hear back from management in reference to how this issue will be resolved (finding how they are getting in, patching up holes, etc.) and how I can be compensated for this disgusting inconvenience. I have NEVER had an issue with mice in my entire 15yr rental history. There is no excuse!!!

I lived here 4 years, and I had a great time here. I'm sorry I had to leave. Very quiet, the…read moreproperty is very well maintained inside and outside. The neighbors friendly. The staff will work with you on any issues with the apartment.

Burnouts the most creepiest and trashy place. I moved into the town homes in front of the…read moreapartments back in 2000 it was very pretty and the people respect your area now I have people hanging out in the back of the parking lot talking laughing drinking beer throwing beer cans all over the place! I called management several times and never call me back I even told them I suspected that drugs was being used back there because I can smell it, something needs to be done the sheriff need to be contacted about this problem!

I am writing this review based on my experience as an applicant. I applied for a 2Br/2Ba apartment…read more(The cranberry) using the website. The website applicationis a headache, but it is very up to date. I was easily frustrated by having to input info several times. Ease of use is about 6/10. Someone followed up with me immediately the next day (less than 24 hours). Her name is Jordyn. She is very friendly and knowledgeable. Moving from Ohio to MD, I have run into some not-so-nice people behind the phone lines more often than I can count. Jordyn is patient and seems to really be on top of things. I was asked to provide other documentation and she started things quickly and easily. Since I am out of state, I don't have pictures yet. I will update this review with the rest of my experience as an applicant. If I am approved for an apartment, I will update it then as well. So far, I anxiously wait to hear back!

Let me start by saying that the leasing office manager and staff are some of the most…read moreunprofessional people I've ever dealt with. They openly gossip about residents *with other residents* and share private information, including when and why someone allegedly won't be allowed to renew their lease. That alone is wildly inappropriate. On top of that, they consistently had a noticeably different demeanor when assisting my boyfriend versus me, and it often felt like they did not respect women. Living conditions have also been frustrating. The neighbors below us smoke cigarettes constantly, making it impossible to open our windows without smoke pouring into our apartment. They repeatedly slam their porch door, which shakes our entire unit, and they leave **mountains of trash bags** overflowing at their door. The trash often creeps toward the stairs, making it difficult to go up and down safely. These issues have been reported multiple times. We were even told these neighbors wouldn't be allowed to renew their lease due to this behavior--clearly more gossip than reality. Parking wasn't an issue initially, but it has become one as residents with multiple vehicles park crookedly and take up extra space. For a place that costs over $2,000 a month, you would expect better management and enforcement. The apartment itself is poorly sealed. The windows and doors are not properly insulated, so the unit stays freezing in the winter even while running the heat and fireplace. The only competent leasing agent, Nico, was let go last year, and since then things have gone downhill fast. The most serious issue occurred recently: without proper notice and without a new lease being signed by my former partner (who is remaining in the apartment), my access was revoked. This is a keyless-entry building, and while the app had already stopped working months ago, that's beside the point. As of yesterday, I was still a leaseholder--no new lease had been signed and I had not signed anything removing my name. Revoking my access under those circumstances is a violation of Maryland tenant rights. Management has since ignored my emails entirely. Overall, I would strongly advise avoiding this property if you can--if for no other reason than to avoid dealing with the leasing office staff.