If I could I would give a 0 star. I ordered an item in January of 2020 it shipped quickly but was the incorrect item. Contacted and was told they would send the correct one and will email me a RMA to send back old one. 3 weeks passed no lens. Called and was informed they emailed me the rma and was waiting on the lens to arrive back before sending new one. I had no email. Sat on phone and sent an email to then from 7 different email accounts none went through. Finally got the rma sticker in June. Now 6 month from the original time. The tracking number confirms delivery 4 weeks ago as of tomorrow's date today was informed that Panasonic does not have the lens and now will issued a refund. We will see... read more

Had a terrible experience. I read the other reviews beforehand but decided to rent from them anyway since they were the only company nearby that carried the equipment I needed. (Edit: The other reviews are at https://www.trustpilot.com/review/www.avalive.com) Then: 1. After not hearing from me for a bit since I was sorting out funding, I received an email from their rentals guy who said only, "Is this dead?" Many of their emails were one sentence (or even one word). 2. It felt like it took a lot of work on my end to get the equipment. They didn't alert me to the fact that I hadn't sent them correct credit card info until I called up two days after we had agreed that the items would be delivered. It's a good thing I had the equipment set to be delivered a week early. 3. Had to call multiple times to get information about my reimbursement. I ended up getting the money on time but no notification that my shipment had arrived or that they had started processing my reimbursement. Total of two stars because I eventually got all of the equipment I needed on time, and did get my money back, but had to actively ask for information from them about my order every step of the way. Save yourself the hassle and rent from someone else if you can. Edit: Got an email from them. I'm glad they read their yelp reviews! Maybe they'll improve their customer service from here on out. Edit: They keep emailing me about this review! Okay okay, the first draft had an inaccuracy about the credit cards. So I guess complaint number 4 is that if you leave a bad review for them on yelp they'll hound you about making sure it's correct instead of just posting a rebuttal. read more

Came into town expecting another company to have to projector and AV set up in place only to find out they were not local to Wilmington. Called AValive and they had me setup in less then an hour and for less money that that National 800 AV company did . Appreciate the good service from these folks. read more