I have a healthy distrust of mechanics after a lifetime of doing my own repairs and getting robbed…read moreany time I needed to have work done I didn't have specialized tools for. When it came time to get a leveling kit for my truck, there weren't many options in town. 831 Trucks were the highest rated. So I went in for an estimate.
Starting with the service... the level of honesty and customer service here is absolutely unrivaled. I like to off-road, but this truck is also my daily driver, so I was torn on getting a 3.5" lift, or just a leveling kit to get some much needed front end clearance. They could have taken the chance to try and upsell me on the much more expensive lift, but that's not what they did. They asked questions about my driving habits, do I tow, how often do I off-road, and suggested that the leveling kit would be much more effective for my use, and much less expensive. Wow!
The estimate wasn't gouging. No giant part markups here, just what they cost, and I checked. The work was done in half a day, and it was done very well. The next morning I noticed the front end suspension on the driver side was making some wild noises. So I took it back, they looked at it for no charge, and let me know that my struts had reached the end of their life after 118k miles. Fair enough! They suggested a part, provided a competitive quote (again, no part markups), and had it installed in less than half a day after I got back from my weekend getaway. Because the new shocks were also leveling, and I had just been there, they very generously adjusted the cost. It made a customer for life. The new ride is incredible, and after having crawled around under the truck, the workmanship is fantastic.
I had noticed what looked like coolant on my driveway, and when I picked the truck up from the shock install, they let me know it looked like my water pump was leaking. No upsell, no push to have the work done. They said they noticed the leak, suggested the work, and let me know they were there if needed. I got it home and traced the leak to the gaskets on my pump. At 120k miles, I'd say it reached the end of its operable life. Guess where I'll be going to get that taken care of?
Thanks for being awesome, 831 Trucks.