I cannot stress how poor the care and lack of response from the administration was at this…read morefacility. The staff was not able to care for my mom's needs. For the one week that she was there, multiple trips by family members were made daily to assist her, a minimum of 3 hours each day. Witnessed staff sitting in their cars in the parking lot apparently getting high for extended periods of time. No response from administration after multiple outreach attempts made when it was clear they could not provide the care that was needed. After hospital transfer, mom went to a facility that was a higher level of care. This Facility looks nice but that's it. Awful experience at a very vulnerable time!

On move in day (2/28/24) I was given an invoice that stated "Charges in Full" at the TOTAL DUE line…read more I wrote a check and they deposited it accepting as payment for 2 days in February and all of March. However, on my April Statement I saw a new charges for both Feb & March in the amount of $1,924.15. I then reached out to the admin staff inquiring as to what this was. I was informed that they increased her care level around 3/19/24 and I now owed this add'l amount even though not one person reached out to me. I have been disputing this ever since because when I pay a bill that says "charges in full" I believe that that means I have paid the bill to a zero balance. How can they justify increasing anything and back-dating it?? I have been paying the increased amount on April - July care months. Yet they continue to add late fees to this bogus add on bill. Now the newest thing is that they have neglected to reduce her med management fee on her monthly statement even thought she now qualifies for the 1-5 pill $300 charge not the 6-10 pill $400 charge. I have verified with the nurse practitioner that my mom now takes 5 daily meds not the 8 meds she was previously taking. This should've been adjusted on the June 2024 statement but it still hasn't been done and I just received the Aug 2024 statement. I have been deducting the $100 med management reduction from my payment(s) for both June and July....they have left those amounts on our account to accrue even more late fees. This is just scandalous. They are all about money and getting all they can from the families with loved ones living in their care. It's not enough that my mom has had multiple falls, gotten a boil on her upper thigh but when she was sent out to Mercy Hospital ER for aggression she arrived wearing multiple diapers so that they wouldn't have to change her as often. That is just inhumane and disgusting. I would not ever recommend this place to anyone. It looks fancy n pretty and they all seem nice.....don't be the fool I was.....they saw someone in a tight spot and they took advantage of my situation. Due to my mom's previous facility ceasing their Memory Care services I had 28 days from notification to move out deadline so I did not have the luxury of time on my hands. Unfortunately, I again find myself in the same situation just a mere 5 months later.

Wonderful retirement community! If you're a life-long learner, you will love this place. Gorgeous…read moresetting with ponds, fountains, lots of greenery and ducks.

My mother lives at the Gatesworth. The facility is beautiful. The staff is caring and…read moreprofessional. Every day there are many activities for varied interests. They have limos available for shopping trips, church or theater. They have a swimming pool on site with instructors for aqua size. I have been very impressed with what I've seen so far. My mothers apartment is lovely. Housekeeping is included and they come every week to clean her unit. This facility is wonderful and my mother is very happy there.

My sweet mom who had dementia lived here for 2 years, 8 mos before peacefully passing. I live in…read moreNew England , but was able to visit her every 3-4 months for a few days each visit. What I observed at Dolan is reason for my reviewing. Some of Dolan staff at her house were lovely, but a lot were not. The turnover of staff very concerning, over 30 workers left within my moms short time. The head RNs that ran the house as well. There is a huge lack of training for dementia, huge lack of engagement with clients, a lot of TV time as well. The music people that come in 1-2x a week are excellent and probably best part and the girl who came maybe 1x a week for a craft was lovely and engaging. But the personal care I'd give a zero to. I told management, Steve and Tim Dolan these negatives I saw, numerous times I was visiting and there was NEVER any follow up or changes. Saw the same lack of engagement every visit, weekends being the worst. Beware before you sign your family member up. I think all houses may be different. I'd recommend talking to other families before you sign up, not families that Steve or Tim recommend , but random families. Stop in unannounced see what is really going on,. Beware there is only 1 staff person on duty at house for 12 hours alone with 10 elderly people. They also expect the caregivers to cook and clean WHILE they are supposed to be engaging with your loved ones which I found odd. I was there too many times where 5-6 people lined up in front of TV and the 2 person staff not to be seen. It s difficult job, but please do your homework on the Dolan house your family member will be living before you move them there.

If you leave a love one at a Dolan facility, make sure you visit frequently. A lot is expected of…read morethe CNA's and some days it can almost be impossible what they want them to do. Our family had many issues and wrote emails several times. Never received any response from this company. For the amount of money they are charging these residents things should be much better than they are there. They are having trouble finding enough staff and what staff they have are not trained properly to handle dementia or Alzheimer's residents. We had several incidents where our father was neglected.

My parents have been blessed to call Fairwinds their home for several years. Recently my father…read morepassed away and the outpour of love and support through this very difficult time was outstanding. My mother for the first time in 71 years is living without him and they continue to give her support. The staff has always been very helpful and treated her like family. It is a true home. I can't say enough good things about Fairwinds-Rivers Edge and the people that work there.

They provided a airline replacement powered chair to me in 2022. I started having issues with…read more Stopped by unannounced to the store recently. Their tech was available and took a look at it. Five minutes later after they connected a controller to it and they changed a setting. The problem is gone. I asked what I owed. They said no charge. This is customer service!

My wife & I need to give Noelle a 5 star review. My wife has horrible arthrofibrosis in her knees…read moreespecially her right knee. We needed a lightweight easy to use electric wheelchair for her. She looked around and online, but we found the perfect one at Mobility City and Noelle was the perfect saleswoman. We are looking forward to more out & about adventures because of this wheelchair.

Used this facility for my father when his Alzheimer's started to progress. They have 3 units based…read moreon their needs. Level 1 I would rate 4.5 stars. My father was still high functioning. He participated in a lot of the activities. Level 2 I would give 3.9 stars. When my father was moved to this unit I realized they don't have enough staff to keep the residents engaged. It's at this level that each resident needs more care but there isn't enough staff to deliver that care. This unit is locked so residents don't wander the facility. Level 3 is downstairs and is a little chaotic. I give this unit 3.1 stars. Not enough care for the needs of every resident exists in this unit too. When you take the tour I recommend spending 15 minutes within each unit so you get the feel for the level of care each resident receives. I do like the level of security they have in place and how clean they keep every room.

From the owner: Open for over 20 years and located in Creve Coeur, Parc Provence offers a full continuum of memory…read morecare from assisted living to skilled nursing, plus the finest area's finest physical, occupational, and speech therapy. Our dynamic approach to "Person-Centered Care" enables each resident to retain dignity, self-respect, and a sense of well-being. With five levels of care provided in a household setting, 60+ daily activities, and cutting-edge senior care for all stages of dementia, the Parc Provence village lifestyle creates a safe and supportive environment benefiting both residents and their families.

I've only heard wonderful stories about this home. This is where I'd like to live out my elderly…read moreyears, if I'm blessed to live that long.

I would give six stars if I could. We were very anxious about having to put our 90 year old mother…read moreinto assisted living. Between other family members I have probably been to at least two dozen area senior care centers (from alright to not acceptable). None of them come close to the care our mother has received here. I called many other facilities that had a continuum of care and they all said that our mother would be skilled nursing (because she requires help transferring and dressing) which would be $6,000+ per month for a shared one room. St. Agnes said they thought they could get her to improve and be more independent and they were right. Here she has her own studio apartment. They are genuinely concerned about all aspects (physical, mental and spiritual) of our mother's wellbeing. She has been here only a month and we have already seen a physical and mental improvement in her. The nuns are very compassionate and coordinate every aspect of her care.

If anyone is looking for Senior Living for loved ones or yourself I highly recommend Carmen Worley…read more It can be an extremely stressful process and Carmen was able to help me narrow down facilities that would accommodate my older sister's needs. Living out of state really simplified the process and for that I am truly grateful. The communication was top notch with Carmen and I couldn't have done this on my own. My sis is doing great in her new assisted living facility. Thanks Carmen you made it easy. Vicky​

Looking for that next best step for aging parents is tough. Carmen at Transitions for Senior Living…read morewas a dream to work with. She was helpful, patient and kind. She also has access to resources that we really needed beyond just an AL home. Highly recommend her and her company.