Used this facility for my father when his Alzheimer's started to progress. They have 3 units based…read moreon their needs. Level 1 I would rate 4.5 stars. My father was still high functioning. He participated in a lot of the activities. Level 2 I would give 3.9 stars. When my father was moved to this unit I realized they don't have enough staff to keep the residents engaged. It's at this level that each resident needs more care but there isn't enough staff to deliver that care. This unit is locked so residents don't wander the facility. Level 3 is downstairs and is a little chaotic. I give this unit 3.1 stars. Not enough care for the needs of every resident exists in this unit too. When you take the tour I recommend spending 15 minutes within each unit so you get the feel for the level of care each resident receives. I do like the level of security they have in place and how clean they keep every room.

From the owner: Open for over 20 years and located in Creve Coeur, Parc Provence offers a full continuum of memory…read morecare from assisted living to skilled nursing, plus the finest area's finest physical, occupational, and speech therapy. Our dynamic approach to "Person-Centered Care" enables each resident to retain dignity, self-respect, and a sense of well-being. With five levels of care provided in a household setting, 60+ daily activities, and cutting-edge senior care for all stages of dementia, the Parc Provence village lifestyle creates a safe and supportive environment benefiting both residents and their families.

I cannot stress how poor the care and lack of response from the administration was at this…read morefacility. The staff was not able to care for my mom's needs. For the one week that she was there, multiple trips by family members were made daily to assist her, a minimum of 3 hours each day. Witnessed staff sitting in their cars in the parking lot apparently getting high for extended periods of time. No response from administration after multiple outreach attempts made when it was clear they could not provide the care that was needed. After hospital transfer, mom went to a facility that was a higher level of care. This Facility looks nice but that's it. Awful experience at a very vulnerable time!

On move in day (2/28/24) I was given an invoice that stated "Charges in Full" at the TOTAL DUE line…read more I wrote a check and they deposited it accepting as payment for 2 days in February and all of March. However, on my April Statement I saw a new charges for both Feb & March in the amount of $1,924.15. I then reached out to the admin staff inquiring as to what this was. I was informed that they increased her care level around 3/19/24 and I now owed this add'l amount even though not one person reached out to me. I have been disputing this ever since because when I pay a bill that says "charges in full" I believe that that means I have paid the bill to a zero balance. How can they justify increasing anything and back-dating it?? I have been paying the increased amount on April - July care months. Yet they continue to add late fees to this bogus add on bill. Now the newest thing is that they have neglected to reduce her med management fee on her monthly statement even thought she now qualifies for the 1-5 pill $300 charge not the 6-10 pill $400 charge. I have verified with the nurse practitioner that my mom now takes 5 daily meds not the 8 meds she was previously taking. This should've been adjusted on the June 2024 statement but it still hasn't been done and I just received the Aug 2024 statement. I have been deducting the $100 med management reduction from my payment(s) for both June and July....they have left those amounts on our account to accrue even more late fees. This is just scandalous. They are all about money and getting all they can from the families with loved ones living in their care. It's not enough that my mom has had multiple falls, gotten a boil on her upper thigh but when she was sent out to Mercy Hospital ER for aggression she arrived wearing multiple diapers so that they wouldn't have to change her as often. That is just inhumane and disgusting. I would not ever recommend this place to anyone. It looks fancy n pretty and they all seem nice.....don't be the fool I was.....they saw someone in a tight spot and they took advantage of my situation. Due to my mom's previous facility ceasing their Memory Care services I had 28 days from notification to move out deadline so I did not have the luxury of time on my hands. Unfortunately, I again find myself in the same situation just a mere 5 months later.

My father has dementia and spent about five weeks at Sunrise on Clayton in memory care before he…read moretook ill and had to enter a nursing facility. I found the "ground floor" staff to be very helpful: caring, dedicated, and attentive. They got to know my father and his likes, and always took time to meet with us during my visits. The facility is new and in good condition, with spacious rooms and a decent layout. My issue with this facility is the executive leadership, and the lack of communication and attention to promised directives. I was told upon signing the contract that there would be an orientation to life at the facility, as well as monthly conference calls with his caregiving team. These never happened. When my father took ill and had to exit, they never processed the paperwork to close out his contract as promised. He left in mid-February, and 2 months later I was getting bills for room rental. To sum, Pro: attentive caregivers who do their best in what is likely a somewhat understaffed environment (this is true for most facilities, IMO). Con: Some leadership issues that make dealing with the administrative side a pain in the rear, and not something you should have to deal with

Horrible experience from beginning to end. My mom moved in during the pandemic so we didn't get to…read moreeven see inside until she was in hospice. She was assessed as assisted living and after 2 days was moved to memory care at a considerable increase in cost. They didn't have a 1 bedroom in memory care so she was in a studio. Then a 1 bedroom opened up so they moved her again (this was never communicated to the family). She was there 5 months and in 3 different apts. The communication is horrible. My mom needed help calling us so I called and asked if someone could help her, no return calls. I went over a month without being able to speak to or see my mom. It was obvious they didn't care about keeping the residents connected with their families.

The Key has been wonderful for taking care of my elderly father. their communication has been…read moreperfect with family members. they nurses that take care of him are loving and kind and even sing songs with him. can't recommend them enough! Julia Blair Griggs

Our Mother absolutely loved her night care assistant and so…read moredid we. We had peace of mind knowing that our Mother was so well taken care of. We learned at 1:00 p.m. that we needed care for our Mother that same night. We called Home Care Assist at 1:00 and they met with us at 3:00 the same day. They were able to have a night care giver that same night. After that, our Mother had the same care giver every night, Monday through Friday. Different care givers came on the weekends. They were very dependable and punctual with their service. If there were any changes in the schedule the company communicated well with us. We would feel very comfortable recommending the services of this company to anyone who needs assistance.