The Key has been wonderful for taking care of my elderly father. their communication has been…read moreperfect with family members. they nurses that take care of him are loving and kind and even sing songs with him. can't recommend them enough! Julia Blair Griggs

Our Mother absolutely loved her night care assistant and so…read moredid we. We had peace of mind knowing that our Mother was so well taken care of. We learned at 1:00 p.m. that we needed care for our Mother that same night. We called Home Care Assist at 1:00 and they met with us at 3:00 the same day. They were able to have a night care giver that same night. After that, our Mother had the same care giver every night, Monday through Friday. Different care givers came on the weekends. They were very dependable and punctual with their service. If there were any changes in the schedule the company communicated well with us. We would feel very comfortable recommending the services of this company to anyone who needs assistance.

The Pear Tree owners are very responsive to the needs of the family. They communicate quickly. If…read morean employee had an emergency and could not care for my parent, they were there instantly.

From the owner: Pear Tree Home Care has been offering personal care, companion care, and more to St. Louis' seniors…read moresince 2017. We're a family-owned and -operated home care agency with a small, dedicated team of caregivers. Our specialty? Memory care for patients with dementia and Alzheimer's disease. We understand how crucial it is to make people in this stage of life feel safe and comfortable, so that's exactly what our mission is. With a free in-home assessment, we'll determine how much care your loved one needs and devise a plan. From help safely navigating the home to simple companionship, our services are here to make life easier. And if you're a caregiver yourself in need of a day off, our respite-care service is here to shoulder some of your workload. We're here for you and your family however you need us!

I picked this service for my CPAP machine and supplies because they had a respiratory therapist…read moreclose to my house. I am really regretting this decision. The e-bills come from a random email address that looks like a scam, and when you log onto their website you are informed that there is a $6 fee PER TRANSACTION to pay online (I have an employer-provided HSA debit card and use that). If you want to pay over the phone, or even check to make sure the bill is valid forget it. They do not pick up the phone when you call, the voicemail even says they don't - they will call back within 2 business days. If you give them your work hours they will make sure they call while you're at work, so they don't have to talk to you. I am now forced to rely on my health insurance statement to reconcile these bills since, as another poster pointed out, they don't itemize their bills. Only tell you the penalties if you don't pay up. This company's lack of transparency, and inadequate customer support considering they bill monthly, is not good.

If I could give this company a zero 0/5 I would. I don't think I've ever given a review for any…read morecompany - but BJC home health care is the WORST home health supplies company I have EVER dealt with! And I have had to deal with many of them. The main problems are that they send the wrong supplies - and I mean ALL the supplies are incorrect. You can rarely get them on the phone - when you do they are always rude. When you leave messages - no one calls back. Every month or so I'd receive a VM from them threatening to send me to collections because of "insurance problems." Every time I'd call back I'd be told that the "problem was resolved" and I "shouldn't worry." Fast forward to January 2024 and I have now received a collections letter for over $1400. Turns out, that after one year of no services - BJC home health care NEVER figured out how to bill my insurance company. The $1400 is some kind of random amount that was sent without me receiving any services or supplies. Nor did I ever receive a statement. Just a letter from a collections company. Stay away from this company at all costs! It is a terrible home health company.

Everyone in the agency is a mandated reporter but has failed a few times to report an issue until…read morepast the 30 day mark. They're prices are HIGH for the employee NOT to do any lite housekeeping with the amount of $$$ they charge!

We used their services about 5 months. The corporate support team was great with the exception of…read moreone nurse who questioned why my mom was discharged from the hospital despite me answering all her medical questions; it was ridiculous and the far fetched term stability came up. The schedulers treated the employees very poorly and there was a big disconnect with matching employees to patients/families. I was very surprised their pool of help was so lousy before the pandemic. I hate to imagine what it is like now. Their help was a revolving door for filling 4 hour shifts. It was exhausting to train the warm bodies they sent out. They finally worked with other agencies when they were short staffed which helped. I think they tried to keep morale up for some employees with parties but it seemed to encourage lots of gossip among caregivers about patients. There were about 5 great caregivers but the rest had attitudes, didn't want to follow directions, slept or sat and watched TV. The caregivers wouldn't walk my dad 15 feet with a gait belt, even the men! We didn't shop around with other agencies to compare but the best chances of getting better caregivers with an agency is to request 8 hour shifts, few weekends and few evenings. This probably works best for working families but not for us. We did need 24/7 care for a month and it was mostly poor quality with little coordination among workers with the exception of 2 employees I'll be forever grateful for. Corporate filled in for staffing shortages and helped immensely too; I'm not sure if other agencies could do this. Overall, the workers did nothing to encourage independence or engage with the patients much. We had one caregiver try to raise her payrate by saying my mom needed more assistance even though I was there. However, I think all agencies have most of these issues to some extent. I'd recommend installing cameras because some things went missing. Luckily, friends recommended non agency caregivers and everyone thrived after that.

The individual personal and medical care are excellent. Resident activities less so…read more I realize providing meaningful activities for seniors is indeed challenging, but they don't have to be infantile. Also, what do residents expect and what can they be active in, both physically and mentally? Has there been a professional attempt to answer these questions? Thank you for ter opportunity to express my opinion.

OMG... My mother-in-law lived at Hawthorne Place Assisted Living apartments for over 2 years. It…read morewas wonderful. The apt was comfortable and decent size. We were lucky enough to be able to wait for a patio apt to become available, which for our 'Oma/Mom' made all the difference for her as she was a big time nature lover. The gardening is gorgeous. The STAFF IS AMAZING from Lisa in the front office to CNAs to nurses and house cleaning. I CANNOT SAY ENOUGH NICE THINGS! They worked so hard to ensure that 'Mom' was not only well cared for, but loved!! And when the end came near, they so kindly worked with us during Mom's short time in hospice, we were able to keep her in her home until she passed. We will be FOREVER grateful to everyone at HP. We all actually MISS seeing everyone regularly, including other residents. They became friends. :-)

Community oriented care agency. If you are looking for a career of home health care., Companion…read morecare , personal care. Flexible schedules, and weekly pay is an incentive. Check out the website for FAQ.

We have been extremely pleased with VA of Webster Groves…read more The initial consultation was helpful because they were able to find just the right person(s) for our mom. What began as companionship turned into friendship and much more. Words to describe our experience are Reliable/dependable Trustworthy Flexible Willing to do anything asked of them The office staff is quite helpful and returns my calls promptly. We are grateful for the good experience and have recommended to our friends needing similar help.

Rick Rief and Cailin Richardson made helping my parents who are getting old much easier. We called…read moreand spoke with Cailin, she helped us set up a meeting where we had the pleasure of meeting with Cailin, Rick and a few nurses. Rick is a great man and Cailin is great as well. Thanks Med Plus!

Seniors Home Care took wonderful care of my Aunt. When we needed their services, they responded…read moreimmediately. All of their staff were so professional and compassionate. Our family was able to depend on them to help for as long as needed without any gaps. It was such a comfort to my Aunt and all of us.

Seniors Home Care came to the rescue. My mom was released from the hospital with very little…read morenotice after refusing to go to a nursing home. She needed skilled care and it was a holiday weekend. Seniors Home Care had a nurse meet me and promptly set up in home care. The nurse was thorough, caring, and very professional. The care givers who subsequently came to my parent's home were loving, hard working, skilled professionals who adapted to my mom and dad's way of life. They provided skilled care until my mom was able to get back on her feet and now continue to provide care three times a week. The care givers drive both my parents, each with a walker, to the grocery store, pharmacy, doctor's appointments and random errands. On the days there is a Senior Home care skilled professional in the house I am at ease knowing they will get a good meal as well as arrive promptly at the doctor's office with someone able to handle two weak adults. The care giver becomes a friendly companion and provides amazing feedback to the family. They maintain an detailed notebook and in their spare time they do light housekeeping and laundry. They provide the assistance my parents need to stay in their own home and afford the rest of the family a much needed break from care giving chores. They arrive on time as scheduled. It takes a special person to enjoy working with the elderly and Seniors Home Care has found numerous such people. Senior Home Care does an amazing job of training these motivated care givers to make them the best in the industry. They welcome your feedback and even provide flexibility with a few days notice in scheduling care.

We would like to extend our heartfelt gratitude to the compassionate staff at Garden View Care…read moreCenter at Dougherty Ferry for the extraordinary care and love they showed our mother. Their kindness, patience, and dedication went far beyond their duties, bringing comfort, dignity, and warmth to her each day. It was clear in the way they spoke to her, cared for her, and supported our family that they truly loved her. We will always be deeply thankful for the tenderness and respect they gave her in her final chapter. The McElroy Family

I recently used the Garden View facility in Valley Park and found their services exceptional. I…read morewould highly recommend them for short term and long-term care. The staff was all engaged with their patients and dedicated to ensuring they experienced a pleasant stay. My wife and I had dinner and just happened to stop by to see the facility after hours and as we entered the lobby, there were employees leaving after a long day. We told them we were there doing a drive by and Alisa (social worker) immediately took her coat back off and gave us an impromptu tour. There were so many that helped us that it's hard to begin naming all but the entire staff helped us making it a pleasant stay. I'd highly recommend this facility to anyone looking for care. Phil