What great service! Just a month prior, I experienced exceptional custom service with O'Reilly…read moremechanic Cam. Today was no exception as I pulled in to have my right headlight replaced. Cashier/mechanic Josh rang up my order and politely promised to help me install my headlight if I patiently waited for him to ring up the other customers awaiting in line behind him, which I did. The other O'Reilly employee on-staff (Matt) eventually came out to help Josh, which moved things along a bit faster. Before I knew it, I was back upon the road and on my way to my next mobile massage appointment. Both Josh and Matt were quite friendly and very fast to come to my aid! I'm always very pleased to receive such excellent service ...it's surely rare to experience these days.

Number one place in town to get parts. They are always friendly and knowledgeable and oreillys has…read morea great membership rebate program and guarantee system. I will always shop there because one time I went to buy a new battery fully expecting to pay full price when the oreillys rep scanned the older battery and told me I bought it from them and it was under warranty. He gave me a replacement right there. You can't beat that in an autoparts supplier. So definitely worth the trip.

My daughter has a 2007 Acura rdx that she uses at college in banner elk, NC. Here radiator broke…read moreand needed a new one. The shop up there said I would take a few weeks to get one shipped. Obviously this was not preferred so I called Lewisville Motors to have a used one pulled. Long story short, he found a new one (preferred for this age of car with a turbo) close to the used priced and could have it the next day. I was schedule to leave to go there to see my daughter play in a volleyball match around 2pm so was worried about the arrival time. Lewisvillle called me at 9:00am and said they had the radiator. They saved the day and now the shop in a Banner Elk has their contact information to order parts.

10/10 highly recommend. Fast, affordable, and reliable service. Thank you for keeping us rolling.read more

These guys are sharp! I had a bad battery - they tested it, and replaced it in less than 30…read moreminutes! Great service from pleasant professionals!

This is for store 4500 in Winston Salem. Went to car quest for a battery and their power was out…read more He called advance and told them what I needed. As soon as I walked in I was greeted and Sam rang my purchase up and had my battery in my car in 15 min. Awesome service and everyone was so nice

I'm not a big car repair DIY guy. When the brake light came on, I thought it might be as simple as…read morethe fluid being low. Now, when figuring out where to even check the level is a challenge, I wouldn't trust me to know where to fill it. Guy that worked here took the time to come out and show me everything. He didn't even make fun of me. Pretty good place to go before you take the vehicle to the garage for repairs.

Quick running system upon walk in! It's helpful to be able to look up the vehicle your part…read moresearching for online, and see if they have any on the lot. They were able to tell us a general location where said makes of cars were at, and we were able to find what we needed almost immediately! We were able to get three relays for half the price of a used one from anywhere else!

Went there to get truck parts and ended up having to buy my own things back, I'm a mechanic so I…read morehave parts for my own things in my bags, they checked our bags when we walked in seen everything we had in them and did not say a word about the parts I already had in my bag that I owned, checking out they checked our bags again then the parts I already had and brung in with me the took and said we stole them even though when we walked in they were seen and nothing was said! Told us all parts had to be marked coming in and leaving I asked why then they didn't do that when I walked in they then repeated that all parts had to be marked coming in and out and I said the lady did say a word nor mark them, they accused us of stealing from them and we had to buy our own stuff back from them and to beat all the parts I had was even things that you could get there or even had, so in closing do not go there if you don't want to get screwed out of money I had to pay over 60 damn dollars to get my own belongs back, I recommend no one ever go to this place

People that work at this place are just super helpful and they wanna answer any questions they can…read moreand are just super great. I have been to this location for batteries super helpful. I've been to this location for brakes super helpful. I've been to this location for struts, they didn't have the strut, they reached out to one of their other locations, found who had the part, we paid for it, and just simply went and picked it up from the other location. I mean, that's Customer Service.

Helped me find the right windshield wipers for my RAM and they installed free. Quick, efficient and…read morefriendly service. This is a brand new store at Parkway, well stocked and neat and clean.

Bad customer service I pulled in this establishment in a medical transport vehicle patient loaded…read moreasking for tire pressure no one even acknowledged me a customer walked in after me and was immediately greeted and taken care of swiftly I wouldn't come here ever and that's a shame I typically have good service by this company but not this one in particular horrible customer service I'm not sure if it's because of my skin or what but that was the only difference that's a shame bad quality I even offered to do it myself was still told to wait that it would take a while I went right across the street to take 5 oil and was taken care of in minutes I'm a auto tech myself and owner my own tire shop I know what it takes to help someone quickly and multi task in the face of the storm that's unacceptable shame on these workers

Perfect they did great would recommend to anyone who needs there car worked on in the Winston arearead more

This place is an absolute SCAM. I cannot say it enough -- SCAM, SCAM, SCAM…read more They take your money and never send your parts. Instead, they drag you through a completely fake process with a so-called "shipping company" that does not deliver anything. After you've already paid for shipping, they start hitting you with more charges -- first an "insurance fee," then a "storage fee," and then somehow ANOTHER shipping fee, even after you already paid them an extra $150 to ship your product in the first place. It's a complete setup designed to keep draining money from you with zero intention of ever delivering anything. Nobody should EVER use this company. Do not buy from them. Do not send them money. Do not trust anything they say. This is not a legitimate business -- it is a well-structured scam operation. Stay far away.

This is absolutely one of the worst customer service experiences I've encountered and, frankly,…read moremany of my fellow Yelpers might agree. I wanted to order an extra key for my Buick and was recommended this spot by a friend who's a mechanic. One key, with shipping, was roughly 90 dollars, which is not terrible. The issues started upon placing the order, as I received an email confirmation saying my order would ship soon. The "soon" was well over a week, and I reached out to find out when exactly it would ship. I was told "the next day," but it took about three extra days to actually ship. The shipping debacle aside, when I received the key, the quality was representative of the quality of service (not good). I decided not to use it and even considered returning it. However, upon reaching out to their customer service to ask if I could start a return, they wouldn't answer whether I had to cover shipping nor mentioned they would take a 30% restocking fee (only on some orders though). I kindly wrote back that I felt the key was of poor quality and wanted a full refund; however, they simply stopped replying. I decided to cancel the return at this point. While I understand it is a busy time of year and they may be plagued by staffing or other issues, that is no excuse to take almost 40 dollars for a returned item! I would suggest reaching out to a local car parts store or anywhere else.

I desperately needed a bracket for my engine after noticing that it was "magically missing" (right…read moreafter a recent oil change from Take 5 Oil Change (further up Reynolda Road) so I stopped in Advance Auto Parts to see if I could bag one. Unfortunately, the universal brackets stocked upon their shelves wouldn't fit my Toyota Four-Runner SUV - due to it being an older model - yet that didn't stop employee Hal from offering me a "quick fix" to prevent my battery from sliding under my hood and causing me more expensive damage "down-the-road," as I can imagine the grease monkeys say. This place remains my go-to for auto parts purchases because the service is forever phenomenal. Thanks to Hal, I'm happy to review his customer service with flying colors due to the helping hand and expert advice that always guarantees my return. With all of the various auto parts stores along Reynolda, trust me when I say pass them all by! I recommend heading directly to this Advanced Auto Parts, always!

This Advance Auto Parts is located on Reynolda Road in Winston Salem, NC. The store is relatively…read morenew and is kept clean and well stocked. The staff has been nice and friendly towards me every time I have visired there. There are three other auto parts stores within two blocks of this store Including one next door. But if you like Advance Auto this is a good one.