Tom and his crew are AMAZING! I had all but given up on finding a new mechanical fuel pump for my…read more68 Super Wagoneer (AMC 327) . Tom mentioned they rebuild hard to find fuel pumps "IN HOUSE". I was thrilled to hear that and immediately sent my fuel pump. The two day turn around was fantastic! The customer service is second to none and their work is unmatched. Thanks again...Keep up the great work!

Poor communication , never received email confirmation of my order. Never answers the phone.read more

Went there for headlight bulb two of the nicest guys one changed bulb checked it out and helped…read morewith hood latch. Great customer service!!

Are customers aware that they will not take returns. I bought a moderately expensive car seat set,…read more when I realized I bought the wrong style. This store would not take it back--I had my receipt and was told at their sister store in Quincy that it was returnable. The manager in Weymouth says they tell their customers that they probably won't fit that well and you have to tug and tuck them to try to get a reasonable fit. Has anyone heard of this policy before? I can't afford to be stuck with seat covers that I can't use. I will try back in my original store tomorrow. If I get this same treatment, I'm going to call corporate. I will also try channel 7 to see if they will help me. Now I'm afraid to ever purchase from this store again.

I bought some products online and it was free same-day delivery. I received an email at 9 PM in the…read moreevening and I did place my order before the 4 PM cut off time. I received an email and a text message that it was going to be delivered at 11:52 PM. They cancel the order without calling me and the order was supposed to be delivered by DoorDash. No contact cancel the order and stuck it to me. I would not do business with this location or this company again. Now I have to chase them to get my money back.

Staff was very helpful and accommodating. Love the fact that they still willing to run your "error"…read morecodes are and very eager to help with the solution. They must be putting a hurt on their competition but the 20-25% discounts they other guys give it tuff to walk away from. Super clean and a very pleasant experience

I went in last night looking for oil for my car.. I didn't have a clue on what kind I needed OR…read moreeven how to put it in my car. The older gentleman, Joe, was so nice and offered to put the oil in for me! He was so nice and so helpful, thanks for helping me, Joe! You're a lifesaver!

I was out driving this afternoon and I noticed that one of my windshield wiper blades was torn…read more I wanted to get a new set right away so I stopped into Bob's to buy a new set. For just $26 I was able to get new windshield blades for both of my windshield wipers and the person at the checkout area went ahead and installed them for me in less than a minute. I really appreciated the service of having the wiper blades put on for me. I looked around the store and it seemed very well kept and the merchandise was well organized. The sales staff was knowledgeable and very good with customer service. I would definitely return here for any of my automotive needs.

went in for a light bulb they where very friendly and they didn't make me feel like an idiot…read morebecause I know nothing about cars.

Had what I needed. Hope , had it for me the next day. Shopped there tire racks and found 2 really…read moregood tires for cheap money. Got them mounted and balanced right across the street. Everyone I dealt with were very friendly and helpful!!!

" Terrible Customer Service at Tire Center"…read more It's ok and prices are alright. The money you save is not worth the terrible customer service at the tire service center. While, waiting for service , to install our tires . My husband had to use the bathroom . The women at the front desk said we have to walk across the highway , to where we bought the tires to use the bathroom . While our car was getting our new tires put on . I thought this was inconsiderate , and mean spirited . She could have easily, let us use the bathroom . She was just being an idiot. She also was very loud . I would say welcome to Brockton. The small amount of money we saved . Was not worth this customer service experience.

Been going to these guys for years for paint supplies. Kind of small but they've never not had…read more something I needed. Never had a problem with any of their recommendations/advice on any of their products. They have tons of stuff for auto body. Can't speak of actual Auto Parts because I buy online but all their auto body stuff has worked for me. Guys are usually pretty friendly.

I found this place by accident on my way to Everett's auto parts (also on Thatcher Street in…read moreBrockton). I needed to replace a tail light on my SUV. I priced kits at the major auto parts store and my dealer ship, all were going to be well over $200. I looked online and found Everett's and called and they said they had one tail light in stock and would hold it. Well, I don't know Brockton that well, so using my gps I plugged in the address and off I went. When I hit Thatcher street, I could see that I was close, but then I saw the sign for "Brockton Auto Parts", with a ton of used cars for sale, repairs in the yard and HUGE junk yard behind the shop. I had my elderly mother with me (she loves adventures) and when we parked, we certainly got a few looks from the men in the yard. This must be the place to go for those talented folks who can do their own car repairs, as there were all kinds of men getting parts, consulting with the staff or waiting on repairs. When we went inside, one of the mechanics/staff right away went and go a chair from the office for my mom to sit with and the other gentleman asked how he could help. I told them I had called that morning (Still thinking I was at the other shop) and they were holding a tail light for me...he gave me a look, but asked me for the make/model/year of my truck and said he'd be right back. He took about 15 mins, and I was a little bit worried, but then he came out with the light and asked me how much I was told it would cost. I told him $35, he pointed me to the register and asked if I wanted it installed, I asked how much and was told "no charge"...awesome! He then went out to the yard and started to install the light. I paid the other gentleman, and thanked him profusely. He told me no worries, but that "Everett" (the man putting in the light) deserved the thanks. So out me and mom went and again thanked the man. Who also replaced the dead bulb and fried socket, free of charge! When I tried to give him a tip, he said not necessary, but let me give you my card, as this is Brockton Auto, not Everett...I was embarrassed, but so pleased with the help, price and the people at this shop that I am writing this review in gratitude. If I was a car person, I'd go here all the time. As it is, I saved over $150 and am very happy to give them 5 stars!

Paid money never received parts...Swindled...Gave them over a month to make it right...BEWAREread more

I have been using this shop to service my 2015 VW Jetta since 2019. They have always been fair,…read morehonest and reliable. They were recently will8ng to do a partial repair on my transmission to see if i could avoid having to replace the entire transmission. They were successful and saved me over $4000!!! If you own a VW, BMW or any other German car, skip the dealer and take your car to 555 in Quincy.

This place is tied for best mechanic I have ever been to. I have only been in for oil changes, a…read morenew battery and a serpentine belt. They got me fixed up real quick each time. I can't remember the guys name that works the front desk but he is always super nice, listens to everything I have to say and most importantly has a great attitude and is almost always smiling. When was the last time you saw a mechanic smile? Especially one who works on German cars.

Today I went in to get a new starter for my car and was greeted by Richard. I could tell he was…read morekinda new and needed a bit of help. This poor employee was treated like shit when asking questions. I was unimpressed and very upset by the other employees. Richard was wonderful and was so helpful. He helped improve our experience, but all the other employees were rude and disrespectful. I am giving the store a rating of two only because Richerd was so helpful and friendly.

I've had good service here all three times I visited. The first was for a battery for my truck. The…read moreguy that rang me up also helped with the install. The second time I was just in and out for a trailer hitch sliding piece, ball and pin. Third visit was for a battery for a different vehicle. The staff member looked it up for me and helped with the decision. Easy visit.