AAA sent them out to me when I was having car trouble. They recommended a closer shop than AAA had…read moreand helped me get to a pet-friendly hotel after dropping my car there. The driver was super friendly. Even though it was a bad situation, his help made it as easy and smooth of a process as it could be. I couldn't have asked for better help as a young woman stuck on the side of the road with her cat! Thank you!! As a note: the shop they recommended was *not* the one mentioned in another review. This shop ordered the parts needed and got me back on the road within hours of opening the next morning.

Ended up not using them because of scheduling. They were too busy to help, BUT, based on the phone…read morecall I would have used them because the woman was polite and cared, just couldn't make it work. The price was reasonable.

Traveling to Virginia Beach and found this Peterblt along the way. Showed up with no appointment…read more,to have a code cleared . Ended up doing some long over due repairs burned out bulbs etc. They have the best service and got me in right away. Clean store with a nice driver lounge. I can't be more happier to see a Peterblt that has excellent customer service. ie Los Angeles stores you can spend 10 hrs just to get any type of service. I was on my way in a very short time. So so nice experience here. ROADSHOW SERVICES SAFE TRAVELS EVERYONE

I have a registered online account with the service department. Been using this dealer for 25…read moreyears and the maintenance is fine. HOWEVER, recently, the online service account is WORTHLESS. Try to get an appointment. Sign-in--to my account. Everything looks fine. It's me!! , then I try to schedule service...I get "please sign in to your account"....over and over again. No problem, Just call. "Everyone is busy" leave your number, we'll call you back.. NOT. I'll be buying a new car soon but as much as Like Toyota, I'm looking at other dealerships.

Driving north on I-81 in separate cars with my daughter early on an August Saturday evening her car…read more(a RAV4) suddenly lost all power over the course of less than five minutes and we ended up on the interstate shoulder as darkness fell. A bad situation all around, as we stood at at the guardrail for an hour. Had the car towed to McDonough's Toyota 40 miles north in Staunton. Filled out a service request, dropped it in the overnight box, and then drove a further two hours home to the DC area exhausted by the experience at the end of an 18-hour day. I didn't know what to expect from the McDonough service department, as I'm not a big fan of dealership service departments and not from Staunton. I ended up delighted, however. Stephanie was kind and helpful when she called me on Monday morning, the diagnosis and repair (new alternator and battery, unfortunately, which I'd assumed) was completed quickly, and we picked up the car on Tuesday. All the ladies we dealt with on the service desk were a pleasure to speak with, completely professional, and they returned my calls quickly after I left messages. The estimate was accurate and the cost reasonable for the work done. I hope I'm never in this position again; however, I'm glad we took to the car to McDonough. All's well that ends well.

State annual car inspection. Staff were friendly, helpful and quickly had me back on the road. I…read morewill definitely use this business again.

they were supposed to fix my front end and car came back in the same condition finally took it to…read moreMastertech where i normally go don't bother with them they are con artists we will be suing them in small claims court

Posted on behalf of my dad and his wife:…read more My husband and I tested various makes and models for ease of getting in and out of a car since he is wheelchair-bound. At CMA's Valley Subaru in Staunton, VA, we not only found the Forester to have the optimal clearance and height and all-around accessibility, but also recognized this dealership took our needs to heart. Sales specialist Remy Duguet was well-versed in Subaru's reliability and safety record. Given his knowledge of each model's specs, he made it easier to decide which best met our needs, going out of his way time and again to ensure the Forester would work for us. He was responsible and followed up at every turn. We highly recommend Remy and believe he reflects the Subaru culture and values as does the dealership. This has been a very positive car purchase and trade-in experience.

CMA's Valley Subaru is the worst. Long story short I had to…read morehave my vehicle towed from my house to their location in Staunton because I had zero hydraulic fluid and my 2022 Outback obviously wouldn't allow me to drive it without causing catastrophic damage because of it built-in failsafes and protection system. It arrives at CMA's Valley Subaru and they look over it for about an hour then call me to recommend I need to have a $14,000 transmission replacement!? WTF?? The mechanic drove it after filling the hydraulic reservoir for 6 miles stating "harsh clunking in between gear changes and jerking". My other option told to me by their service team was to trade it in or sell it to them. They then tried to push the fear factor saying that they "don't know how long it'll last if I don't have a new transmission right now". I said there's no way I'm doing either of those recs and will pick it up immediately to see for myself how "bad" it was. After spending $500 for "diagnostics and hydraulic fluid" I got my car back and was anticipating the worst. Nothing. Normal. Immediately went on the interstate and pushed it after feeling comfortable about my suspicions that they only wanted me to trade in my perfectly running vehicle OR pretend to install a transmission, essentially stealing $14,000 from me. I can 100% say without a doubt that it's still running normally, like nothing happened and this is why I can also safely say that CMA's Valley Subaru are liars and people who will try to swindle you out of thousands of dollars that, in my situation, would be life altering. They prey on people who blindly take their advice and who think they won't see shit for themselves. Any issues you have in the valley with your Subaru, DO NOT go there. You will get scammed harder than the Prince of Phukastan wanting a ransom for your nonexistent nephew named Yuwilgit Phukd. DON'T DO IT.

In the middle of a long road trip, we got a flat tire. We had the blessing to be just 1 mile down…read morethe road from this tire center. The short story is that they got us on the road again in a few hours for a very reasonable price. We really appreciated the kindness and professionalism, particularly from Jerry.

Second fuel stop on the return trip home from Atlanta - stopped off of Interstate 81 (I-81)…read moreNorthbound in Raphine, VA for gas. It was 9:50 pm when I pulled in. Paid at the pump and gassed up. When I was done - I waited for the receipt to print off - but instead the pump displayed a message along the lines of: "Cashier has receipt." So I sauntered in to get my receipt. Guy printed it off and handed it to me. I asked him how he was doing - he replied he was about to be really good as he was off. As I was pulling out of the Sunoco - they were turning off the lights and closing things down. Close call - although I could have gotten fuel next door at the Exxon.

Great set of guys. My truck was down at rest area. Gave them a call and within 20 minutes they were…read moreon scene. Although beyond their control due to parts, they couldn't get me repaired that night. They arranged a tow and had me repaired first thing the next morning. All reasonably priced.

Regie went far above and beyond to help us. He spent hours working with us to get everything…read morerepaired and safe so we could get back on the road. He didn't rush the job and made sure everything was done right. When you're stranded on a road trip, finding someone willing to help like that means everything. His professionalism, kindness, and willingness to stay with the problem until it was fixed really saved us. If you need an honest mechanic who truly cares about helping people, this is the place to go. We cannot thank him enough for getting us safely back on our trip. Highly recommend!!