Never have had bad service or parts from these guys. They get parts in quickly and let u know when…read morethey show. Lots of knowledgable people also

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My neighbor was involved in an auto accident and told her car. CDH towing towing told her vehicle…read morewhich is a 2003 Ford escort to Don's Chevy Buick GMC and Hummer dealership, wauseon, oh. My neighbor has multiple fractures throughout her body and will be laid up in a rehab for 2 months. My neighbor asked me to retrieve her keys and personal items out of her vehicle at the auto body shop. Before I went down to the auto body shop which is CDH towing I called and spoke to the manager and told her I was coming down to get my neighbor's keys which consisted of her apartment keys her mailbox key and her storage key. The manager of CDH towing told me I would have to get permission from the insurance company. I tried to explain to her that it's only liability therefore there's no insurance company to go through. So she asked my neighbor to call them to verify that I was coming down there. I arrived at CDH towing the next day only to be told by the manager that I was not allowed to get the keys and the personal belongings until the bills were paid in full. I explained to the manager that she cannot hold the personal items as hostage in order to get her bill paid. I asked her for an itemized bill which consisted of $250 towing charge $71.50 for mileage $90 for special equipment $10 for fuel. This was for 13 miles. The total came to $1, 352.23. the manager also explained that my neighbor is being charged $60 a day for storage. The manager also told me that she changed her mind she's not giving me the keys and that she wants the owner to come down with her license in person. I explained again to the manager that the neighbor will be laid up for at least two months with multiple fractures. She refused to hand over the apartment keys. I explained to the manager that Ohio has a rule that she has to release the personal items. She still refused. I then went into the dealership and spoke to the owner Don Hayari the circumstances. He also refused and explained to me that that is their policy. According to Ohio rule of administration code 4901:2-24-03, if I wasn't getting anywhere with the company I had to get the police involved. I followed up immediately with the local police department. The nice officer went down to the dealership to ask for the keys and they still refused. Needless to say I left with no keys. My question is why would there be an Ohio rule in place such as 4901:2-23-03 for Fees for towing and storage if the businesses such as CDH towing/Don's automotive group body shop/Don's Chevy Buick GMC and Hummer not going to be enforced. This is only a company policy. The law states different. Rule 4901 also states that if the vehicle is under $10,000 they can only charge $17 a day storage we're in this case the automotive company is charging her $60 a day. According to rule 4901 the tow should be $129 when in fact they're charging her $250 plus extra. CDH towing/Don's automotive group body shop/Don's Chevy Buick GMC & Hummer is in violation of Ohio's Administrative Code 4901:2-24-03, sections 4513.60 and 4513.601. I would like to see the state of Ohio apply sanctions to these companies for failing to abide by Ohio Administration Code 4901:2-24-03, sections 4513.60 and 4513.601. I also would like her personal property released to me as soon as possible. Already told him they can keep the key to the car, which they would have anyways. There needs to be a president set using these two companies as an example of what not to do.​​​​​​​​

I have loved our Town and Country van but apparently it has been cursed. From three accidents and…read moreat least 2 driver side mirrors, Dons has taken care them all. With courteous staff and knowledgeable technicians, this place is great. You can't ask for a better place to take your car for repairs or maintenance!!! Keep up the terrific work Dons Automotive! The Pitchford's

My wife and I thank Don's Chevrolet Body Shop for the excellent work on our 2025 Subaru Forester. A…read morespecial thanks to Michelle and Kelly for their concern, empathy and the frequent progress on updates. They persevered despite the difficulty to get parts for a 2025 import. Also, a special thanks to Jeff Delaney for the exceptional detail work. The Subaru looked like the day we got it off the showroom floor. Thank you Don's Chevrolet Body Shop.

The dealership sold me a vehicle that was a death trap and completely unsafe for the road! Frame…read morewas rusted to the cored and almost split in half in multiple areas. When I purchased the vehicle for almost 8 grand as a used as is vehicle the dealership swore to the vehicle and its condition. Had minor issues but nothing noticeable and advertised it with their name and company in the pics with the vehicle. This dealership used their brand to sell a vehicle that is totalled and not not safe for anyone to drive. Could have brought my family down there to drive this vehicle back to Michigan and we could have all died or have been severely injured. The sales associates told me to contact them if anything immediate happens with the vehicle like a trans issue or anything as they would try to work with me and they care about their reputation. Well that was a lie! When I contacted them today (3 months later) they pretty much un so many words said in S.O.L stuck to the as is contract and told me they didn't even inspect the vehicle. Why would a well known dealership of this caliber ever sell any vehicle and not inspect it especially if it's of age as it could be a risk of safety to the customer. At the least inspect the vehicle for safety issues. Especially if they care about their brand and reputation. Why tell a customer to contact with any sudden issues and tell them that they would work with them if they won't? Especially a vehicle that was legally unsafe and unsafe for the road as it could cause injury or death if frame fails on hwy or major road. When I was told that they wouldn't do anything for me this was after the salesman told me to send pics of the frame as if they might consider some making this right. Why tell me that if you knew you were going to shut the door on this issue?! This dealership is a scam dealership and this warrants auto fraud regardless of the as is as this was a legal safety issue that goes beyond basic mechanics like a engine or trans. This will end up in court with my attorney. They are a rotten to the core company and need to be exposed for this type of business transaction

I have been coming here since they opened for regular maintenance, even though some works come and…read morego, the customer service has remained the same. There were things they mentioned that needed attention in the beginning, I thought they were just trying to make money off of me, later I realized if I had fixed at the time, it would've cost me less and give me less headache. They are straight forward and direct. My stubborn self had to learn...

Holy customer service. We were passing through town on a road trip when the car broke down (the…read moreworst). John was the most helpful and kind person we could have needed in that time. The shop is cozy and has a nice waiting area with some cool fish! They really go above and beyond to explain what the problems are and help you decide the best course of action. If I lived nearby this would be my regular mechanic for sure. This place deserves more stars.