Prepare to be overcharged…read more Warrenton Toyota had a used, rare‑trim vehicle I had been searching for, and unfortunately that's where things went wrong. They did provide a Carfax report, which showed the vehicle was a corporate fleet car -- not the "owner's personal vehicle" as stated. That alone was concerning. The test drive was limited to a slow neighborhood loop until I insisted on evaluating the suspension, acceleration, and braking. Only then did the salesperson reluctantly allow a proper drive. Once inside, they accepted my offer quickly, but padded the "dealer service fee" (documentation fee) to an excessive $795 -- far above the typical $250-$350 quoted elsewhere. This fee is set by the dealer, not Virginia, and I should have walked out. Financing was worse. They only ran my application through Toyota Motor Credit, returning an 8.63% rate despite excellent credit. They did not shop for better rates. When I questioned the sudden increase to 8.77%, the finance manager dismissed my concern, claiming the difference "only amounts to $70 over the life of the loan." It was not what we agreed to, and only after pushing back did he revert it -- then announced he would not change anything else on the paperwork. It left me wondering what else was buried in the contract. I was also told I could either return to the dealership for my plates or pay $60-$80 to have them mailed. After being charged nearly $800 in dealer fees, this felt unreasonable. The most concerning part came afterward: the dealership never collected the rather large 2/3 cash down portion of the purchase intended to be paid from savings via check. When I called the dealership when realized, a manager admitted they should have collected it and instructed me to drive back -- a 2.5‑hour round trip. Only after mentioning inclement weather did she offer certified mail. My bank advised wiring the funds instead for security, but even that is risky if as they could just claim they did not receive it and it is essentially just like cash. The finance manager ultimately came to my home as the weather got worse so to pick up the deposit check. Even then, he refused to issue a receipt for the payment. He also refused to refund the $250 that the DMV paid the dealership after they incorrectly listed me as an uninsured motorist -- despite the fact that I had produced proof of insurance before driving the vehicle off the lot. This was extremely concerning and felt like yet another predatory practice. The entire experience left a sour aftertaste. Between the inflated fees, questionable financing practices, lack of transparency, refusal to correct errors, and logistical mistakes, I cannot recommend Warrenton Toyota.

When I booked the appt online for an oil change the price was quoted for $80.63…read more When I was checking in I was told it was going to be $115.04. I asked about the price difference. The advisor went and checked with manager. He came back and said the price difference was most likely due to shop fees. When I got the final bill, nothing added up to the price difference between of $34.41. I think it's a classic bait and switch scheme. There is no reason website should show one price and actual price be more than 1/3 higher. I keep trying to have work done at dealership, but I find actions like this want me to go elsewhere to have work done.

My Alternator on my 4Runner seized near Delaplane so had it towed to Haymarket location. Needed…read morealternator replacement and new serpentine belt. Price seemed fair, quality of repair was excellent.

Very fair and honest. Rich, the gentleman at the counter is a very friendly and called with status…read moreupdates.

Piedmont Tire and Auto has my complete trust. Had purchased tires from them many years ago. Was…read morerecently told that I needed new tires, went to the usual tire places, received quotes and then remembered them. I called, told them the make, model, and wanted something good in snow, rain, and off road (for a Jeep). They answered a few questions, ordered the tires, I scheduled the appointment, got them put on, and when I went to pay thought it was a mistake because the price was so low. After paying, was driving off the lot and immediately noticed a huge difference - it rode much smoother. The next day, researched the tire brand thinking with such a low price, it was a bad brand - only to discover that the brand is a recognized one and of high quality; additionally, the specific tire's description specifies that it is made for snow, rain, and for off road. I love, love, love Piedmont Tire & Auto. The professionals are incredibly good, attentative, and polite. One recommendation is to either drop it off or Uber somewhere while waiting. Though they are efficient and operate, smoothly, they have a constant flow of customers. They appreciate buffer time to accommodate everyone.

If you want yourself and your family to be personally attacked on social media for criticizing a…read morebusiness, go to John Filippone! if you want to have perfectly intact parts replaced (oil pan) and be charged hundreds for them (albeit refunded at the price of a cliental) while the mechanic slams the door in the office after being questioned about it, go to piedmont. Questioning why an intact part was replaced will get you "fired as a customer". If you want to have the same issue regarding tire vibration that cut through 3 pairs of tires in around 2 years, go to piedmont. If you want to be told its balancing, no its alignment, no now 3/4 of your rims are magically bent the day after we replace and rotate your tires even though we stated the bend was not there when you brought it in 4-5 months prior but its absolutely not our fault and is "impossible" for it to be, go to piedmont and lastly, if you want your father repeatedly implied to be giving "bad advice" .. because i guess a young woman cant ask questions of her own accord regarding HER car.,. based upon a singular, previous appt where my father questioned why a perfectly intact oil pan (which now his oil leak is WORSE after going there AND they put regular oil in instead of full synthetic???) was replaced and charged, go to piedmont!!! Not just haymarket piedmont- all piedmonts! I tried to give them the benefit of the doubt for a long, long while, even referring my family there given their cult following- but 2 years later, at least 4 pairs of tire purchases later... i have the same problem i walked in with years ago, and now the owner, John, utilizes his platform of 33,000 locals to villainize prior customers, make personal attacks, and cruel allegations. Of note: John frequently offers money up for anyone to grab regarding either tire service, coffee, etc. If you contact him about this, he will warp it as asking for handouts. Also, on the very large facebook forum, the group rules state fundraisers must be approved by admin (him). If you ask him to post a medical fundraiser for medical equipment (saving a sick service dog), he will again warp it as asking for handouts to the public. He will then utilize his platform of 30k locals to bash previous customers- including posting their picture with name calling and cruel accusations. This is the caliber of businessman you are dealing with.

The VW dealer told me I needed new rear brakes, but the price seemed way high (pads and rotors. I…read morecalled Gainesville to get a price quote, hoping to save a few bucks. They asked me to come in so they could look at it, as Atlases have a couple of versions, and they wanted to verify the setup. I came in, they pulled the wheels and told me the price (much better, 30% lower), but that I should wait 5k miles, that there was plenty of life left, and it would certainly pass inspection. No charge for the inspection. I was fully ready to do the job. I am impressed by their honesty and will return for the job in a few months.

Staff is polite and professional. Be careful if you have a large job, as they don't cap the shop…read moresupplies charges, which is a standard business practice to avoid ballooning charges for large jobs. I was just charged their standard 8% on a brake repair job, which brought the shop supplies charge to $82.00. Shop supplies charges are for rags, other supplies, environmental fees, etc. Further, when their service rep gave me the estimate, the shop supplies charge percentage was not discusssed. AI advises most independent garages cap this charge at $30-40. I won't be a return customer.

Fast and amazing service. I expressed to Ronny that we were down 2 cars and if he could expedite my…read moretires I'd greatly appreciate it. He delivered and with a good price . The ladies at the desk are never in a bad mood- very much appreciate this for sure.

We've normally had very good service from Warrenton Auto... but today was a big disappointment. I…read morehad booked an appointment two weeks ago, with today being the first available slot available. I needed three very small things done, and told them that, since I had no one to drive me home, I would be waiting on the work to be done. I got there at the appointment time (2:00pm)... and waited THREE HOURS for them to finish. They couldn't even do one of the things (they have to order a part), so the two remaining small things took three hours, apparently. The waiting area was FREEZING cold, so I sat there shivering for all three hours, with no one bothering to check on me, offer me a coffee.... etc. A very unpleasant way for me to spend my afternoon. I won't be coming back.

Chan and Mack always have my back when my family has vehicle issues. They explain the issues very…read morewell before doing any work.

I had an AC issue in my 2005 GMC Canyon. The AC had never been recharged and would freeze you out…read morewhen running full blast. Piedmont Motors checked the Freon level, which low. Recharged it with Freon and dye in case there is a leak that needs to be diagnosed and fixed in the future. I was very satisfied with the service and cost.

Charlie is always honest, does his work quickly & well. Have been going there for years and will…read morealways be my trusty mechanic.

Very helpful and quick service. We broke down in Haymarket and had our car towed to Gateway. Quick…read moreand friendly service no price gouging so appreciative we will definitely be back!

How refreshing to find an honest auto repair shop! Great job on my Toyota Avalon! The installed new…read moretires and balanced them.

Chick's is awesome! I called them with about 15 hours notice and was able to get an appointment…read morefor a pre-purchase inspection on a used car I was buying. They fit me in, did a very thorough inspection - and identified a list of problems - including some that I never would have noticed on my own. Saved me hundreds of dollars - I will definitely be back!