Not that I deal with AutoZone often but this store is the only one where I have major problems. Just an hour ago I tried to have a set of brake pads replaced under warranty that literally had pieces of wear material flaking off and the employee responded condescendingly with great smarmyness that the warranty "ends when you put them on the car" and that they're a lifetime warranty "forever as long as they're not on the car" which I protested with logic and the definition of a warranty. He then lept to the argument that the warranty does not cover wear, which flew in the face of the obvious defect in front of him. He then spoke to his manager, a girl who had given me terrible, moody service in previous visits when she was just a standard employee who repeated the wear policy. I then showed her the defect and she said "well ya that would be a warranty claim" then walked way into the back. I'm thinking "hey, there we go" but then the stupid standard employee then hit with the claim that he would have replaced them if "most" of the 4 pads had a defect instead of the one. Ya, that makes great policy for a trivial, non-vital item like brakes. When I said that she had said that it was valid, he simply stonewalled me with the same argument. Having gotten the pads originally at the store on Frankford Ave, I said "are you seriously going to make me go all the way down to Frankford Avenue to deal with this?". "Ya, I guess so." 40 minutes later at the Frankford Avenue store, the pads were exchanged quickly and courteously with nary a hitch.
I've spoken to others about this store, and all are resoundingly negative. My barber for instance, during a discussion about a repair to his car said when I suggested where he might find a part amongst other stores "OH I HATE AUTOZONE. They're always so rude. Terrible" speaking of that particular store. I guess that shouldn't worry Autozone, because barbers aren't well known for speaking with their resoundingly male patrons about such topics.
Being that this store is the only one in the area for a large radius, Autozone would do well to clean house of the management there, as it seems they're not doing the company any favors. I personally will not ever be going back to that store and will likely only go to another in the event of having something I already bought replaced under warranty. read more