I just left this location, I left Chesapeake on a jump. Today was another hot day of the 4th of…read moreJuly weekend. Adam was finishing up helping another customer in the parking lot and immediately jumped into helping me. He made sure my situation was resolved. I trust that this business knows that they have a gem. The last time I was here, another gentleman helped me with my windshield wiper blades.

In my bereavement, I forgot to replace my gas cap. When I went back for it later that day when I…read moreremembered, it was smashed. Not only did they have the part but one of their workers attached it to my car so I won't lose it again. The kindness was appreciated so much, especially while grieving.

Awesome service. Professional and knowledgeable. They answered all of our questions and referred us…read moreto an awesome mechanic who could help us out. Plus they offer military discount ;) Chris helped us out. He was fantastic

I stopped by here after one of our crazy summer storms when my windshield wiper broke. Me, knowing…read moreabsolutely nothing about cars, came in here unsure of what size I needed to get. When I walked in, I noticed how clean and stocked this store was. Definitely well taken care of. The man at the desk asked my car make and model, and quickly found the wipers I needed to replace on my car. There were plenty of options to choose from, some cheap, some pricey. I paid $29 for a replacement. While I was there, I had mentioned that on my way over, my check engine light went on. So after he rang me up, we went outside and he used his handy dandy scanner to check and see what was causing the check engine light to be on. Some sort of evap leak in something (LOL, I truly am not a car girl). I feel like some places would charge you an arm and a leg just to find out simple things, and they do it for free! He told me where I could go for next steps, and made me feel more comfortable that my car was going to be just fine. Great location, great staff, super helpful.

We came in today needing a belt. Jerry and Jerrod(sp?) were so incredibly helpful! They made sure…read morewe were safe before heading back home and really saved our trip here. Tourist or local these guys were amazing and knew their parts! They were friendly and kind. I was a hiring manager for 10+ years and can honestly say they would do well in anything they choose or have chosen to do! Thank you for your patience! Tourist or local I can't imagine you'd find better people anywhere!

You have GOT to shop here (if you're a do-it-yourselfer)! They are polite, fun to talk to,…read moreknowledgeable and strive to do right. When they do err, they apologize and set to make things right. On top of all that the store is clean, too! Can't get much better than that from a parts store!

I know about this place because of my brother who owns a mobile detailing business so it's no…read morequestion that I'd come in and look for a Secret Santa gift for a friend's son who just got a brand new car. Once I walked in, a staff member immediately stood up and asked how to help. I explained to him that I was looking to gift someone something to help take care of their brand new car. Didn't need to be extravagant or pricey because he's a teenager but that I would like just something basic to keep him motivated in keeping his car spic and span. He showed me that they sold a kit for $100 that contained just about everything one would be to wash and clean their car -- alls you had to do was add water! I said that was a great deal and an easy go-to however it was well beyond the $20 budget. I know the gift recipient and his mother very well so I was willing to extend the budget but not by that much! LoL! This young staff member did not give me his name nor did I see a name tag but he was great! He stayed with me the whole time and gave me the needed space and time to look at everything, answered any and all questions I had, and gave me his personal recommendations. He explained how their shelving system worked and asked questions to get to know the person I was buying for. I can tell he was a people person and knew how to do his job. In the end, I settled on a 3-in-1 cleaning mitt (his recommendation, of course!), a small car freshener spray that was actually their signature scent (used to be called Stripper Scent but had changed to something more appropriate like the Smell of Success or something like that - lol!!), and a gift card. I left pretty confident and happy with my purchase and overall experience. I casually mentioned to the staff that I was the sister of the aforementioned mobile detailing owner and he was enthusiastic and asked if I'd like to put my purchase towards the rewards account thingy under my brother's name so I said Sure, why not? I'm not in here at all plus, this was my first visit anyhow... But I assure you it won't be my last!! Loved my experience and I recommend!

The staff here is super helpful and knowledgeable about products to help you wash your car. They…read morealso have classes to help you learn to detail your car. The place is very clean and organized while also being very open. We went during opening day and there were tons of people from people with sports cars and show cars to regular cars. The quality of their products are also great, so we bought a bucket and exterior wash and interior cleaning supplies. I highly recommend checking them out regardless of what kind of car you have. They also have amazing scents for air fresheners.

Chase changed out a battery in my car and he was very knowledgeable and he had a high attention to…read moredetail. I appreciate associates who care about their customers! Thanks again for a easy battery change out! We will back! Second time back here for another car. Came again for a battery replacement and Daniel did an awesome job changing out the battery. He was knowledgeable as well. I definitely suggest anyone come here for a battery replacement!

Ken H. was very helpful and patient. He was very informative and quick. Definitely prefer this…read morelocation more than the other ones.

I received excellent customer service. I came in for windshield wipers, and they searched for the…read moretype that I needed for my car. Then, Lisa got them for me and Mike installed them. I didn't have to leave the register! Mike also filled my wiper fluid that I purchased. They offer military discounts as well! Just make sure you bring your military ID because they need the last numbers of your DoD number.

Traveling from Indiana to Virginia Beach we towed a Jeep behind our truck. In the drive over our…read moretow bar broke and we needed a new one. Being that we were here for 5 days we thought we could have one ordered because they are not carried in stores. We went in and the guy asked if we need something and we said a tow bar. He then so "nope go to uhaul" uh no! We want to buy one not rent one. My husband started to walk out and I said on line it says we could order one. He said yes we do not carry them. But I have to have a part number. Well we did not have that. He was not friendly did not want to help. So we took our business to autozone where they had one in stock and they appreciated our business!

Top notch service cannot always be expected at auto parts stores. As a matter of fact they can be a…read moredreaded place to step in. However, Advanced has been my go to store and this one exceeded my expectations with a high level of service today that was appreciated in a time crunch. I took my car in due to a suspected battery issue that was under warranty. This is not my usual store I visit, but the location was great and in close proximity to where I was. The location off busy Lynnhaven is approximately one mile from the mall. The turn in is not directly into their lot. A Dollar Tree sets on the corner. There is plenty of parking and when visiting them at open the lot was tidy. Outside trash can had no overflow. The shop opened up precisely on time by a female worker. Another customer walked in with me, then another. Anita immediately told me she opened up alone and it may take a little longer for a battery check. After taking care of the other customers, one which needed a diagnostic on a starter and part ordered she help me 15 minutes later. I showed her the receipt for the purchase less than a year ago. She took the diagnostic equipment to my car and first checked the alternator, then confirmed the battery was charging low. After confirming stock of the battery she cleaned off the cables which were quite corroded which was unusual for the age. She put anti corrosion pads on at no charge. The car turned over and I was able to make my appointment. I was very impressed at the high level of service. Also the efficiency to diagnose and replace my part was phenomenal. For those not aware they have other services such as installation of wipers at no charge. Thank you Advanced Auto Parts.

Drove out of my way just to go to this store because of the 5-star ratings to check my car battery…read more Was greeted immediately and the employee Jacob not only tested my battery to find I needed a new one, but installed it and took the initiative to show and answered questions I didn't even know to ask. Great customer service.

Working in the automotive repair business I always could rely on getting great service and quality…read moreparts from Napa. This also pertains to my personal shopping as well. The team working there got you covered with the answers and parts you need for your diy repairs. Yeah you pay a bit more but you get the quality, reliability and personalized service that comes with it!

I decided to drive over here after going to AutoZone across the street which only had one person…read moreworking at the counter and I stood in line for 10 minutes with no one talking to me. So I drove across the street to Napa to buy power steering fluid for my car where they had a lot of people behind the counters. So I purchased my power steering fluid and asked if someone could put it in for me? She said no we don't do that we're not insured I told her I should have stayed across the street where they help you out and put things in your car and on your car for you I guess I'll stick with AutoZone next time.