Top notch service cannot always be expected at auto parts stores. As a matter of fact they can be a…read moredreaded place to step in. However, Advanced has been my go to store and this one exceeded my expectations with a high level of service today that was appreciated in a time crunch. I took my car in due to a suspected battery issue that was under warranty. This is not my usual store I visit, but the location was great and in close proximity to where I was. The location off busy Lynnhaven is approximately one mile from the mall. The turn in is not directly into their lot. A Dollar Tree sets on the corner. There is plenty of parking and when visiting them at open the lot was tidy. Outside trash can had no overflow. The shop opened up precisely on time by a female worker. Another customer walked in with me, then another. Anita immediately told me she opened up alone and it may take a little longer for a battery check. After taking care of the other customers, one which needed a diagnostic on a starter and part ordered she help me 15 minutes later. I showed her the receipt for the purchase less than a year ago. She took the diagnostic equipment to my car and first checked the alternator, then confirmed the battery was charging low. After confirming stock of the battery she cleaned off the cables which were quite corroded which was unusual for the age. She put anti corrosion pads on at no charge. The car turned over and I was able to make my appointment. I was very impressed at the high level of service. Also the efficiency to diagnose and replace my part was phenomenal. For those not aware they have other services such as installation of wipers at no charge. Thank you Advanced Auto Parts.

Drove out of my way just to go to this store because of the 5-star ratings to check my car battery…read more Was greeted immediately and the employee Jacob not only tested my battery to find I needed a new one, but installed it and took the initiative to show and answered questions I didn't even know to ask. Great customer service.

They usually have the parts I need at a much lower cost. Never had an issue with them. Especially…read morebatteries

I would give this specific establishment a lower rating if i could, make sure you do extensive…read moreresearch before buying anything here or else team member "Brandy" will sell you the wrong product and refuse to give you a refund. I am not the most car savvy person so i naturally just asked for help, i asked for the appropriate oil filter for my 2021 honda civic hatchback sport and my wife's 2018 honda accord sport, she said they both take the same type of filter which turned out to be completely wrong and her pride was wayyyy too high to admit that therefore making me waste not only 60 dollars for the oil and oil filter but most importantly my time. Definitely needs to reconsider her place of employment because a automotive store isn't it. employee Brandy after being told what my issue was still had the audacity to tell me i'm wrong and that i gave her the wrong information, yet all she asked me was make and model of my car(s) which i gave to her accurately, a simple google search proves that she's 100% wrong, just very unprofessional person overall.

In my bereavement, I forgot to replace my gas cap. When I went back for it later that day when I…read moreremembered, it was smashed. Not only did they have the part but one of their workers attached it to my car so I won't lose it again. The kindness was appreciated so much, especially while grieving.

I just left this location, I left Chesapeake on a jump. Today was another hot day of the 4th of…read moreJuly weekend. Adam was finishing up helping another customer in the parking lot and immediately jumped into helping me. He made sure my situation was resolved. I trust that this business knows that they have a gem. The last time I was here, another gentleman helped me with my windshield wiper blades.

I had a great experience at Big Al's location 5501 Virginia Beach Blvd, Virginia Beach, VA 23462…read more Nancy & Thomas provided exceptional customer service & even went over and beyond to make sure my brake issue was resolved! Thank you Big Al's!!! I highly recommend them!

I would not recommend Big Al's based on my experience. I brought my car in for a tune-up, but after…read morethe service my vehicle continued to have serious performance issues. Instead of the problem being fixed, I ended up spending hundreds of dollars taking my car to multiple mechanics and paying for additional diagnostic services to figure out what was wrong. After getting several professional opinions, the problem was finally identified: Big Al's installed the wrong spark plugs during the tune-up. The incorrect spark plugs caused ongoing issues that led me to believe there was something much more serious wrong with my vehicle. Because of this mistake, I wasted a significant amount of time, money, and stress chasing a problem that should never have happened in the first place. What should have been a routine tune-up turned into an expensive ordeal. I had to pay for multiple inspections, diagnostic tests, and other unnecessary services before the real cause was discovered. I trusted Big Al's to perform the work correctly, and that trust was broken. I am extremely disappointed with the quality of workmanship and the financial burden this mistake caused. I expect Big Al's to take responsibility by refunding the cost of the faulty tune-up and reimbursing me for the additional expenses I incurred because of their error. I hope they improve their quality control so other customers do not have to go through what I experienced.

Let me start by saying I am a former luxury (highline) automotive service manager, and current…read moreluxury automotive sales person. I deal and have dealt with every kind of automobile and seen many issues. I reached out to MBH to do a prepurchase inspection (PPI) of a classic Mercedes convertible I was taking in trade against a new Porsche. I needed to ensure that the car needed little and would reach the valuation necessary for the trade. My email on Tuesday evening was responded to immediately by phone call on Wednesday morning and they squeezed in the prepurchase inspection. They followed up quickly with their driving impressions, and mechanical recommendations. Their pricing was very fair, their professionalism excellent, and their due dilligence well worth the cost of the PPI. Highly recommended!

This was a great experience. I live in northern Virginia and was about to get on the interstate in…read moreVirginia Beach to return home however I noticed my transmission was not shifting and had gone into limp mode with the Check Engine light displayed. It was late in the afternoon but luckily I was able to get the car looked at by the tech the next morning. The fault code was able to be reset without issue and he took the time to explain to me exactly what the issue is with the conductor plate. It should run fine for a little while but the part will need to be replaced. I will definitely return to get the issue fixed. I don't want to be stuck on the road far from home. Thank you for the outstanding service!

I've been using this dealership for years back when they were Charles Barker. Seen people come &…read morego, team colors & team names. Today, I had the oil change, & brake fluid flushed. The prices to have an air filter changed & the replacement of a rear windshield wiper was crazy! I had to decline, I ordered the parts and did it myself. It was a very long wait after making an appointment and showing up on time at 7am, but thank God I had worked to do so I focused on that and not the time. My review is about the 3% charge for using credit Hall Toyota & many others businesses are passing on these fees to the consumer. The rewards we gain from the cardholders are cancelled out by the fees we must pay. What happened to the price of doing business? On top of the higher end rates dealerships charge for repairs. They are making it really hard for the consumers. I don't know about ya'll but times are real tough & unfortunately many people live off credit cards especially in this economy. At end of the day these companies are recording record gains while consumers are recording difficulties of making ends meet. The team that handled my vehicle was attentive, nice and I love the video so I can see under my vehicle. Since I waited so long it would have been nice to have been offered a free car wash, but nowadays you get nothing extra. SAD

This dealership is amazing! I went there by myself, and they took the time to explain everything to…read moreme. Some things were hard for me to understand because I don't know much about cars, but they were very patient and professional. Huge shoutout to Mallin for driving me to the bank since I only took an Uber there, and for offering me food from their staff break room because he knew I had been waiting for a while and was probably hungry. He was so kind and even entertained me by showing me pictures of his cooking. He's amazing! thanks for the ribbon as well! Also, shoutout to Phoebe for always responding to my husband's requests and answering all of his questions while he's currently on deployment. She even helped when I needed a charger because my phone was about to die. And a big thank you to the financing team for making the effort to call and reach my husband. It wasn't easy because he's on deployment on a ship, but they still tried their best to make everything work. Thank you to this dealership for your time, effort, patience, and for answering our nonstop questions. You guys are the best! We truly appreciate everything. Highly recommend!

I love this place very professional , they don't over price you they are very reasonable and won't…read morerip you off I love this place!

9am Friday, I drop my car off for them to investigate a noise and a broken window crank. 8 hours…read morelater, I call them asking for an update. They tell me they haven't even looked at my car and they'll get to it on Monday. As if they expect me to go all weekend without my car. At no point were they ever going to call me? Do not even consider using them for your auto maintenance or repair.

Sad to say that I had a very poor experience. It'll be my first and last time going to this shop…read more Firstly, when being handed a rejection sticker for my car, the tech looked like he was deriving pleasure from this- he was grinning from ear to ear! Then, after I got the issue fixed, I headed back to the shop to get my inspection sticker and they'd closed early for xmas eve! There was NO signage on the door. On the Friday following xmas, I headed out early before work to try and get the problem resolved again, and the shop was still closed with NO SIGNAGE stating they'd be closed- they also had no prompt on their answering service stating they'd be closed. They wasted my time with the poor communication, and I felt angry when the tech smiled while handing me my rejection sticker. Wouldn't recommend this chaotic, unprofessional place.

This place is great! The mechanics here are very hard-working and knowledgeable folks. They do…read morequick and honest state inspections . Prices are fair. You can be confident in this trustworthy business.