Earlier this evening I visited the O]Reilly Auto Parts store at 11011 Lorain Ave, in Cleveland,…read moreOhio. I desperately needed new front wiper blades for my wife's 2008 Volvo station wagon. I had called in advance. I spoke to Brian, who assured me that they had the wipers I needed and that he would even install them for me. When I arrived about 1 hour later, Brian greeted me. He went and found the wipers I needed. He double-checked the size, and I paid. Then, he went out into the freezing cold and installed them for me! When he had to go back in to attach the adapters, he made sure that I came in out of the cold also. A few minutes later they were installed, and he made sure I tried them out before I left. This was an absolutely exceptional customer service experience!

I found a Kayak trailer on a late Friday afternoon w very little time to find a hitch and a ball…read morefor a morning pick up from the seller. ACE ran out of stock and suggested I go to OReilly in Stow. The guy knew what he was doing and didn't rush through the process. He made sure I had safe, reliable and correct product w a few useful tips thrown in. If I ever need car parts or anything related to what OReilly sells, I can rely on them to get it right

Montrose Ford is the only Ford dealership I will let touch my car. It's also the only dealership I…read morewill purchase my Fords from in the future. Matt and his team over at Montrose Ford are the absolute best. I have let other dealers and service departments service my car and I always have to call Montrose to fix what they screw up. Everytime I buy or service a car from Montrose everything goes flawlessly. Do yourself a favor and just go to Montrose for all your Ford needs.

They advertise free battery installation, then will tell you in the store they don't do it after 5…read morePM. Go across the street to AutoZone

Folks of Big little Canton Ohio this Junkyard ought to be called a treasure yard. Hey those guys…read moregot everything you need for your car and more. The staff is very friendly and helpful, professional and they're quick to serve you and your needs a definite 5 star establishment.

Canton auto salvage I can't say enough good stuff about the place.Lost my phone there didn't…read morerealize it till I was 20 miles from the there.I called em when I got home and explained my situation to the owner by this time it's 445 he says they close at 5 and not open on this particular Saturday but he would be there till 515 so I haul ass and get there he lets me go retrieve my phone and it took some time to find it as I was searching for parts when I lost it but he came and found me actually helped me look for it , called my phone from his cell phone and when that didn't work he informed me he had left the shop open with a guy there who would stay there untill I located my phone . it took me 45 mins to find it and I didn't wanna leave without it being a iPhone and there not cheap as we all know but the young man was there waiting to let me out when I was done. The courtesy he extended me was far beyond what I ever would have hoped for and I'm very grateful that he left the shop open for me to retrieve my phone. I can't be thankful enough, and Ill definitely do business with them again. Thank you once again C.A.S .

2024 Toyota Tacoma. Undercover installation. 4/28/26. Good job no leaks after car wash. Recommend…read morethis place 110%. Albert

Made an appointment with A Better Truck Cap to have a new hitch installed on my car. I like to ride…read moremy bicycle and I needed a bike rack on my car. I dislike roof bike racks, so I wanted one that connects to a hitch. They had my specific hitch in stock. The installation only took 45 minutes while I waited. The price was reasonable and now I can go for bike rides again. Happy customer!

Once again, budget muffler on State Road has been a huge help in keeping one of our vehicles on the…read moreroad. Keep up the great work!

Fast service and good price-didn't have any issue getting in on a Saturday. Easy to work with.read more

I charged up my Ioniq5 here around 9:30 AM during a road trip. Three miles down the road my car…read morewas rattling like a steel drum so I called and asked if they could fit me in. They were great on the phone and during check in at about 10:30 AM. They told me it might be an afternoon of waiting. They squeezed me in, they were kind to my dogs and fixed the loose screws in the car underside that another Hyundai service center had left loose. I would give them 10 stars if I could. I have owned a business and I could tell they had their technical and customer service procedures right on point.

I'm from Pennsylvania, had test driven the Acadia before, found the one I wanted there , ask them…read morefor their best numbers, all within a day told them Ill take it, and that I just had to wait for my funds which would be available to send them in 24 to 48 hours, (I already had an approval for what I wanted to spend up to , which this was much less then this but I was just waiting for the Credit Union to do thieir thing and let me know my warranty options before I accepted and they deposited the money, which I know after years of experience with them would be the 24-48 hours). then in the meantime I would pay Great Lakes to put a hold on it. so I said told the rep this. They said they don't accept out-of-state credit unions, which I mentioned is where I'm financing . I've financed with my CU plenty of times and in Ohio, and on vehicles, and transferred money,I let them know not a problem! i can transfer the money - PNC, citizens? What bank do you prefer it's not an issue I'll still get you the money in the 24 to 48 hours. And I'll pay you right now to hold it. Chrissy or Christy who I was dealing with kept telling me they don't accept Credit Union money from out of state. And I kept explaining, it's not an issue of their concern where or how I'm financing, the check or wire transfer they will receive can come from another bank. So what bank they want it from? And she kept telling me it doesn't matter they won't take my money. I was adamant that that made no sense! I could get them the money however they wanted it and would pay right now to hold it. And I was literally told and I quote ; you can either finance with us or you can find a car in Michigan or Pennsylvania or wherever it is you're from, but we aren't accepting your money. I left a message for the GM and then, despite the red flags, I had put time into this , my credit union was already working on it so i texted her to please send me a bill of sale - I want the car I have the funding you'll have it within 48 hours and I'll provide money down to hold it right now. She got back to me a few hours later and said no I'm not doing that and we have a lot of interest in the vehicle so it is no longer available to you. WHAT?! what a bad reflection of the dealer group and Hyundai.

As a Texan, I must say the online sales is perfect with great customer service. I am surprised…read moreWhite's Ford on 57 is from Ohio and not Texas. Dave Schneider for sales was on top of every detail and at times ahead of my requests. Jenna did a fantastic job getting the paperwork together. Larry was so accommodating. Management was spot on. Flawless everything. I searched the country for one specific truck, and White's Ford on 57 happen to have it. Friendly, smooth, no issues. The Tundra was born in Texas and is back home now where she belongs. Thanks everyone from the detailing to the service, well done. Bryan S Texan

My 2025 ford escape that I bought new had brake issues at 18k miles. Used car manager Boone Adam's…read morehad tried convincing me 18k miles on a set of brakes is normal interval and tried pushing the blame onto the driver. Not believing the story I dug deeper and spoke to a mechanic there, (Seth Kinser) informed me there was an open TSB from Ford and got it fixed under factory warranty the next morning. Highly recommend working with Seth Kinser very professional, friendly and efficient. Had I not dug deeper and listened to Boone, we wouldn't have been informed about the open TSB and would've been stuck paying the dealer over $1,000 for new brakes. Thanks again Seth Kinser.

I had a little issue with a purchase, but I want to give credit where it's due. Once I reached out,…read morethey quickly worked to make things right. I really appreciate how fast they handled the situation and their commitment to resolving the issue. Thank you for the excellent customer service and it definitely changed my experience for the better.

There is always a saying: "The right person in the right place." Unfortunately, this does not apply…read moreto your Customer Service Manager. This is due to his poor treatment of me and the problem I faced. Although solutions were available to him, he insisted on dodging responsibility and showed complete disregard for my issue and his duty to assist me. In the end, he incurred the loss himself and caused the company to lose a valuable customer who was about to continue doing business with you.