o5.1o.2o22 It looks like this is really a hit or miss kind of place, isn't it? Hahaha Anyway, this morning when I started my car, it was making a fairly rough sound and the while car was jerking back and forth. It happens when I press on the brake or park. It seemed fine while it's running. But there's no way I can just keep it moving until I get to my destination. I made an appt with the dealership but decided to cancel it bc it was 30mins drive and I didn't feel safe driving that far. My husband told me to go to Autozone because they can scan it for me for free. I walked and asked someone which they no longer scans it for you but they can lend me the scanner for me to do it myself. Brenda was the one that helped me and she showed me the instructions and all. Then another staff printed the report out for me. I hung around for a bit longer googleing if that's someone I can fix it at home by getting the parts there. Brenda again helped me by showing what I would need based on the report but the report shows more than what I can diy so she recommended a nearby autoshop that was obit a few minutes away. Even though I didn't end up getting anything, I really appreciate the staffs help. Esp Brenda, really knows her stuff! read more

Service seems fine. They don't carry higher end products; just average and lower end items. That's not a bad thing, though.

The customer service from Julian and Martin was so caring, great customer service! Went above and beyond! This will be my auto zone that I would choose to go too! Way to go gentleman, keep up the good work! God bless! read more

My Prius had a dead battery after sitting unused for four months. When I called AAA for assistance, the technician who arrived refused to replace the battery. He claimed the person who scheduled the service must have made a mistake because AAA doesn't offer battery replacement for Prius models. In reality, he simply didn't know how to handle a hybrid car. He couldn't locate the battery to jump-start it or test its condition. He started searching through my car--trying to remove the back seat and open the trunk--clearly unsure of what to do. I had already looked it up on YouTube and tried to tell him where the battery was, but he wouldn't listen. Eventually, he gave up and said they couldn't provide service. I asked him to send another technician, and that's when he suddenly changed his approach--saying he'd follow my directions and, with my permission, use the YouTube guide I mentioned. Long story short, he still failed. Later, his supervisor called and asked what they could do to avoid a bad review. I told him to just send a second technician to replace the battery. The second technician called me but also said he couldn't do the job. So I ended up going to AutoZone, where I met a mechanic named Vicente. He wasn't obligated to help me at all, but he volunteered to remove and replace the battery. It was a scorching hot day, yet he worked with a cheerful smile the entire time. His kindness and positive attitude truly brightened my day. He's truly a great asset for AutoZone and a wonderful blessing for its customers! THANK YOU, Vicente!! read more

Walked in to this Autozone to help get a jump and ran in to one of the best employees i've ever met. His name was Jonathan. he rushed over to help me using every starter kit he had. he even showed empathy when neither of those solutions worked. He even offered to use his car to give me a jump but his boss said it was against policy. Because of his customer service being so great and not trying to just sell me a battery i went ahead and got a new one. Its employees like him that make bad situation better read more

I spent thousands of dollars In the store Because of the convenience is implicitly doing business around my house disappointed it today went to pick up a mask The guy let me in and get it and I was gonna play free somebody came off in the bag I think all crazy saying there To put it back to don't touch it .I told her already touched you wanna need to pay for it she no go outside and wait? I was already touched that you just want me to pay for it and put it back ok she came grab them brought it outside told me to pay Avery I was going to give her my credit card I told her I need something else she said no first you paid for this one then you shop on your own then she said or you want to shop online ??? I was thinking are you stupid or watch if I wanted to shop online y I'm trying to get a mask and come in here !!!! Big recommendation to Autozon Save one of the thousands of dollars that I spent here and please train this people Pay them more so they can prescient their job!!!!Let them know that the type of business they are in is call customer service !!!! read more

Autozone - Auto Parts & Supplies Near Me - South El Monte, California

Recently came in because my break lights went out. I vame inoy to store and informed employee J.Banuelos and he was more than motivated to help guide me with what I needed to replace my lights and even offered to do. Talk about a home run, really appreciated it, was on way to LAFC game and he saved the day. Thank you, and definitely recommend this location. read more

Thank you so much to Daniel M he was so helpful came into auto zone because my Subaru right headlight was out. I told him is it easy to put on he went out of his way to say I can do it. I was so thrilled to see him do it because he showed me something I never new even moved the battery because he couldn't reach it n showed me what tools to use and how to clean the corrosion that was built around it. By far the best experience thank you so much we need more people like you. read more

The employees at this AutoZone are always super friendly. I usually feel a little nervous before going in but when they help me they go above and beyond to make sure I'm purchasing the correct item. The only reason why i'm giving this AutoZone 4 starts and not 5 is because of the manager. She is the most rude and entitled person I've ever encountered. I hope someone above her reads this review and does something about her and her attitude that she gives to customers. Other than that I recommend this location! read more

I came into auto zone because my check engine light came on and I wanted to know the issue and buy whatever part I needed. There was one guy helping the semi long line and I waited patiently. When the line started to get longer, the guy asked for help and a lady in a grey shirt came out. I told her I needed help with my check engine light. She handed me the scanner and I told her I'm not sure how to use it or what to look for. She told me to look under my steering wheel for the plug which I did but I didn't see anything. So I went back inside and asked Jose V If he could help me. He told me I had to wait because there were other customers. I said I understand that but I waited for my turn and it should not matter. He literally said out if his mouth well you have to wait because it's a courtesy. It's not that big of a deal. At that point I was done. And I told him that is no way to speak to customers working in customer service. And he said ok with such sarcasm. Once I got the information I needed. I left without purchase. Why would I want to spend my money at a store with someone who's rude. Not only that. The lady in the shirt im sure was the manager didn't even say anything. I don't understand my people are in customer service with such a nasty attitude read more

This is the best AutoZone around!! Every time I've needed help w/my purchases for my car, I go to the South El Monte AutoZone and I always get treated well and helped in a very professional manner!! I went to the other AutoZone in and Near El Monte area, and didn't receive the same treatment like this store! Today we were in need of help and one of the worker's, his name is Jose V. Helped my sister with her car situation with what she needed and even did a diagnostic check for her! Lot of these stores worker's they turn you down to help you out, especially in this heat, but this guy came out and helped us, spoke to us and told this what we needed. He was so helpful! The car barely made it there but I knew once we got there, we would get the help we needed before having to call a tow truck!! This is my favorite auto parts store They have some of the best and helpful worker's, Thank you Jose for helping us out today, You're greatly appreciated!! read more

So I called them before going and I'm glad I did. Employee Martin told me he wouldn't be able to assist with replace my headlight bulb because they were under staff that I should try O'Reilly because they have enough staff I was like wow thanks for the business. read more

Refused to warranty my battery, despite being the "best one" they offer, died after 6 months, come in early to swap it before work and manager Jose denies the warranty until they charge it, 3 hour wait time, then when asked to provide proof of policy fails to do so. They'll gladly take your money but wont break a sweat to help you in need. Customer service my ass. read more

Shoutout to Jose for making sure I had a light outside while working on car. Really friendly, thank you again for checking up on me

I came to to Autozone because my battery was bad. The employee was nice enough to check if my battery was under warranty. My battery was! So I drove of with a new and free battery. Plus, he installed it for me on site. Very helpful!!! Thanks AutoZone!! read more

Autozone - Outside - Auto Parts & Supplies Near Me - South El Monte, California

They need a serious lesson in manners and professionalism. My truck broke down on the street and I just so happened to be in the area so I hurried in to get what I needed. I totally forgot to grab my mask in the rushing (honest mistake). The guy inside yelled at me that I need a f***in mask. Seriously? It was an honest mistake. I wasn't trying to argue, I admitted fault and offered to buy a mask from them so I can get in and get out. read more

I Went In because My battery Died and Jose was such a great customer service representative and helped me 100% to get my car back started. He is a great part of the Auto Zone team. read more

just wanted to get recognition for the AutoZone on Monte off of Peck. The cashier was Alex really professionally good attitude and didn't have an attitude on getting my problem solved. We need more people like him with really good attitude, professionally and willing to help the customers 100 read more

I came here today on my lunch break and my battery was completely dead. I was helped by Max G. He took the time to test the battery and he installed the new one I purchased. I just want to say Thank You Max G. Keep up the good work. read more

Went in with very minimal time they only had one old guy in the front I have nothing against senile people other than they can't do things as fast as young people. you guys should hire more young people who are willing to move from the cash register read more

The splash guard on our car was folded inward and scraping. So thankful for Felix for helping us out and zip tying it up so we can be on our way home. He was very kind and generous, taken it was an extremely hot day and we had no idea what we were doing. Super great service! Thank you so much! read more

Bad Customer Service. They never have anything in stock and when you ask them for help to install a battery or windshield wiper blades their answer is always "we can't". The guy told me I had to go to my dealership for wiper blades, instead I drove to PepBoys down the street , they had what I was looking for. Go to PepBoys they're more helpful and their service team is always there to install parts. Driving the extra mile to PepBoys going forward, worth the drive. read more

Just like them - they are knowledgeable and work well to assist ... from mangers to employees - thank you to all for asissting

Received great service and help with replacing my battery. I've taken multiple cars there and this time it was Esgar who did a great job.

Too many reviews say bad customer service. With how slow they are and stupid convos i couldn't agree more lol sucks how much they waste customers time haha read more

Worst autozone that exist!!! The employees are always talking to each other! They never help you! They are always lagging! They dnt greet you! DO NOT COME TO THIS AUTOZONE! Nothing but zombies! Some come like they are drugged out warning! Real reconize real! read more

Worst service EVER! If I could give it a 0 star rating I would! ALLLL the employees are rude!!!!! Never coming here again. read more

Bad Customer service. No indication that some cashiers are pay by credit only. Raymond has a rude attitude with customers. When I asked manager why does the store not put up a sign that indicates cash or credit only, Managers response was corporate does not allow us to. Really how are customers supposed to know the stores rules. read more

My car was overheating and I just made it to the parking lot of the autozone on Durfee in El Monte. I sought help and Mark Aguirre was quick to come to my aid. It was close to closing and he didnt turn me away. In fact, he went above and beyond my expectations to get me on the road again. I couldnt thank him enough. He encouraged me to please come back if there was anything else he and auto zone could do. Thank you Mark Aguirre! read more

Workers seem to work in slow motion. I walked out not buying anything. Waited for 10 mins in a line that doesn't move. Need new management.

Horrible customer service, everyone needs to know that these guys aren't mechanics even though they act like it. I went there to get my battery checked. The guy behind the counter looked like I was speaking another language. He was extremely rude and looked like I was inconveniencing him. He was very short with me and obviously looked annoyed with me. read more

These guys are low in staff... takes at least 15 min to get out even if you know what you are getting.

There are sometimes when the service is slow. Looks like some meatheads don't like working there. On the other hand there is a lady who was helpful when I had trouble finding my warranty parts. read more

I purchased a fan belt yesterday afternoon At the auto zone in south El Monte on Durfee and today I went in to exchange it for the next size bigger. I know I should have had my receipt in hand but these days who keeps a receipt for a fan belt. Especially when I own seven vehicles and have been a loyal customer for 25 years!! Dina Cabrera, the manager, began to loudly demean me in front of customers saying that I could not have purchased the belt yesterday because there were no warranty recorded in their system . I explained to her that the clerk had not asked for my phone number but Dina made it very clear in a loud and unprofessional manner that was not possible, basically calling me a liar in front of all the people in line. She went on to say(still with a loud and unprofessional demeanor) that the last time this belt was sold was back in July!!! I went home and looked through my garbage and found the receipt. I went back and did the exchange and no one had the common courtesy to give me an apology!!! There is a professional way to deal with customers and Dina did not demonstrate those qualities!! I rather drive further to get better customer service than to deal with an unprofessional employee who unfortunately represents auto zone!! read more

I frequent many Autozones' as a result of owning several vehicles and I just love working on my own cars. I've never experienced horrible service at any of these establishments...And recently I was in this area, south el monte, and they were wonderful! I read some of these previous reviews ... And complaining about a sign not telling you were to pay or not pay..Is the least of my worries... And not to mention Autozone is a corporation last time I checked so I'm pretty sure the employees are not allowed to create or post up their own signs on a whim.. as for my experience there, I was acknowledged upon my visit, I received correct parts at reasonable prices WITH LIFETIME WARRANTIES, the ladies that helped me out knew more about these parts & cars than some of my colleagues and service was quick without rushing me out! I mean what else do you need?? Keep up the great job ladies and gentlemen of Autozone! I know it can't be easy! read more