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    MTD Shelby Operations - axle covers with ribs on the inside, affecting the fit to my 2010 Troy-Bilt mower.

    MTD Shelby Operations

    (29 reviews)

    I have a troy-bilt walk behind self propelled mower I bought from HD back in 2010. Love it…read more However, one of the teeth on the front cover, for height adjustment cracked and broke off. So, I ordered a new front cover from SBD/MTD website. $30. Arrived in less than a week. So far, so good. Yesterday, I disassembled the existing front cover and ATTEMPTED to install the new cover. Only problem is - the new cover has ribs on the inside of the half-circle on either side that is to fit snugly over the axel on either side. After multiple attempts and a little swearing, I gave up. Put the old one one, and used a zip tie to hold the height adjustment where it needs to be so I don't scalp my grass too low. I called the number on their website, got to talk to a nice guy in South Africa who had no info to share on the subject. Dead end. I looked up the main office in Shelby, OH, spoke with a very nice woman there who was told by someone there to call the Corporate office. Dead end again. Three tries to the corporate office, constant busy (I think I can guess why by this point!). Dead end. I then called a local authorized dealer who shared my opinion that the part does not/will not fit as is, and the only option to take my dremel and remove the ribs from the inside of each half circle. Its disappointing to try to reach out to a business to get some assistance and have nothing to show for the effort. If the part will still not fit after my dremel work, sadly I will have to buy a new mower - and it will NOT be a MTD/SBD product. Now if someone from SBD-MTD would be kind enough to reach out to me - you have my PO # L0843880P1, I would appreciate it - but I am not holding my breath.

    I place an order and they don't even show it in the system until a week later. When I all customer…read moresupport I reach someone who speaks poor english in South Africa!! They are no help!! Horrible customer support. i was promised delivery before they even show it in the system!!! They design it so you cannot talk to anyone who can actually help!!

    AutoZone - autopartssupplies - Updated October 2026

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