I have to give a big shout out to Conrad's Lakewood location. I was in Lakewood and somehow hit…read morethe curb hard with the front of my car. The front of the car got pushed in and I noticed that the radiator was leaking, so I managed to drive it to the nearby Conrad's on Detroit. First off the only manager was nearly overwhelmed with people coming in and the phone ringing off the hook, yet he never lost his cool and managed to keep getting people taken care of. I left the car with them, went to get some late lunch and then was about to head back to Beachwood since I expected that they wouldn't get to the car until the next day. Just before I got on the bus, I got a call from Conrad's letting me know that the car was damaged beyond their ability to repair; they recommended that it needed to go to a body shop and suggested a body shop a block away. I got back to pick up the car, no charge and the technician had already called the body shop to let them know I was coming. Overall an excellent job that made a difficult situation much more manageable. I really appreciate the help and the consideration. Thank you.

Whatever you do, DO NOT take your car here for auto repair. Horrible experience…read more First, they didn't save my appointment in the system. When they took my car, they told me they would call me when they had an update, which they never did. I had to call a few times before they finally answered the phone and gave me an update. Later that day when they told me I could come pick my car up, I arrived to find that it was still on the lift with no tires and that the mechanics had left for the day. They then tried telling me I never called in advance even though I just spoke with them over the phone minutes prior. Most importantly, multiple staff members tried to up-charge me multiple different times. They first charged me about $500 more than what I actually needed. When I tried to ask them to take non-necessities off the cost, they lowered my payment just to call me back minutes later saying they needed to raise my price again due to a "math error." This is one of 4 or 5 different attempts to up-charge me due to what they kept referring to as "math errors." They even tried charging me for my free evaluation. I was given my final estimate in the morning, confirmed it in the afternoon, and when I went to pick up my car, they tried up-charging me yet again. I've never been so appalled at how a business is run. Please do yourself a favor and go somewhere else for auto repairs.

Wonderful buying and service experience for my BMW. Jacob in sales as well as John the owner…read moreprovided me with outstanding customer service. I could not of asked for more. If your in the market for an exotic car or service reach out to Larchmere Imports. Tony Quarles

I made an appointment for today and drove all the way out there, just to be told there's no…read moreappointment. They said their online scheduling isn't very reliable. Then either fix it or take it down! I tried to reschedule on-site, despite my annoyance, and asked for an estimate on the services I needed. They said they provide estimates only on the day of service, once the car is on-site. WHAT? I can tell you what my car is, and exactly what I need, but you can't provide an estimate in advance? Ridiculous. I wasted an hour of my time and a gallon of gas on this wild goose chase. Save yourself the time and frustration and go somewhere else.

My daughter took her Honda crv in to have it fixed they had it 2 weeks couldn't fix it but they put…read morea battery in it without telling her first then today their car wouldn't start I told her to take it to auto zone to have it checked and it was exactly what I thought they didn't tighten the battery cables to the terminals and didn't tighten the battery in the car are you kidding me and on top of that they had to take it to Honda to get the original problem fixed this shop it a damn joke and the old man is rude don't take anything to these incompetent people how sad James hufford thanks

This place is great have taken my cars there over last 2…read moreyears. They are very reasonable in price . The whole staff is very friendly and upfront about what cost are . Would recommend

I've visited here several times, and almost exclusively worked with Jon from Hyundai (now on the…read moreJeep side, but can still help with Hyundais). I found each experience to be helpful, and was my exact expectation of what I wanted. Pricing? A test drive? Always fantastic service. So when it came time for us to find another vehicle, my wife had her eye on a specific Hyundai. Looking online, there was NO WAY it would be in the price range that we wanted to pay for the lease. I went in anyway, really to confirm the pricing I saw on the corporate Hyundai website. Well, Jon didn't let that pricing be. He worked with Vincent, a manager, and they were able to beat our price point, tax, title, license, out the door. They were sure to confirm what we wanted (no trying to give us a FWD when we wanted AWD like we experienced other places), and gave us their best price. They were even great to let us make sure it was the right car for us. Of course incentives and deals change all the time in the car business, but they did their best to work with us, and won our business. I could not more highly recommend Jon and Vincent.

Excellent collision center. I must say this is where the other parties insurance sent me for an…read moreestimate and normally I would find my own body shop, but I was impressed. Mike was so kind and helpful that I gave him the work. They did an excellent job and stand by there work. He even buffed out a scratch I caused at no charge. Highly recommend this company. They are fair and honest!

Pretty happy with this place, but I'm not ready to really give over 3.5/4 stars…read more The service is so friendly, although a little slow at times. I had something loose on my car recently and after googling, I found that it wasn't the engine. It was most likely some part of the exhaust that had come loose. Well, I was kind of right. They had to replace some screws and I was good to go for $48. I'm OK with that, but I'm just not sure why it took most of the day. I think they're just super-busy because they're good, but still. They also took almost an entire day to run a diagnostic test of my boyfriend's car. They recently helped him with what he had thought was the problem with his car, but actually wasn't. So he had to take it back and they found the actual problem--which was another $280 to fix. This was after the other thing was around the same amount to fix. I just wish they would have caught it the first time around instead of charging my boyfriend for something that wasn't even really the issue. But overall, they provide a great service and they have two Volvo specialists, which is helpful. They also have a killer refferal program which gets you and your referral $30 off a service or a free oil change. They're also offering a discounted brake repair service in OCT to support breast cancer research. I would definitely go back, but make sure you ask them for what you really want and don't assume what you think is wrong is the actual problem. Let them research it and find the issue.

No doubt this place knows what they are doing. They did a great job on my vehicle. I would have…read moregiven them 5 stars but I think they over charged me quite a bit. 1,100 for a thermostat and housing replacement. Seemed like they took advantage of me because of the frigid below temperatures we were having. I will go elsewhere for my vehicle to be serviced in the future.

You rarely run into a mechanic like Mike Lee. He's a throwback from the past in that he's a…read moremechanic that cares about his customers and is willing to spend the time to discuss your questions and issues with your car. He's extremely knowledgable about Porsches. They are very reasonable in what they charge but more important their knowledge is priceless. I haven't found more than 2 or 3 automobile repair places in over 60 years that I would give 5 stars to, but MK certainly deserves it. Don't go anywhere else.

Drove buy this place hundreds of times growing up and when my Ram truck had some issues I thought I…read morewould try to give some business to a local company. I am very glad I took the chance! They got my truck in to the shop in a few days and quickly diagnosed and fixed my exhaust issues as well as some other service issues. While the fix turned out to be relativley quick (and cheap) I appreacted their fair and honest treatment and look forward to working with them again in the future!

Worst service EVERY TIME. Just stand around and hover in the back room or at the far end of the…read morecounterand eating. Never offer help to find anything.

My daughter n my coworker suggested that I go AutoZone to get a FREE diagnostic test done. The guy…read morewas fast efficient kind courteous n professional n was in n out of there in no time, but minus one star bcuz he wasn't able to help me open up my hood. So, did what he recommended n took it to a local mechanic. We will def be back if we need some parts or other stuff for my car. Ty