Frankly the worst service I have ever received. Bought TWO bad batteries at this store. Had to have…read moremy car towed to a mechanic because it wouldn't even unlock the doors the battery was so dead and the car wouldn't jump (AAA tried). The man at the store was incredibly rude to me, spoke down to me as if I were incapable of understanding the complexities of batteries. Had to have the mechanic explain on the phone why it was showing "good" but when the car cranked up, the voltage dropped from 12.6 to 4.6 and that was the problem. He then scoffed at me and told me only the store GM could do a return on a battery. So I came back the next day at 7:45 am when she was there, but she then refused to return the battery staying store policy and couldn't understand why I didn't come back to have it replaced, as if I didn't have to tow the car to solve the problem. I can't just tow it to advance and hope that it's the battery, I had to have a mechanic look at it and buy a battery from them so I could drive it. Now I have a battery that I can't do anything with and I'm out several hundred dollars. When I explained that the employees told me that I could return it, she basically told me that that's a bummer but refused to correct her employees mistakes. 0/10 will never shop here again. This wasted a week of my time, I didn't have a workable vehicle for 4 days, AND I'm out hundreds of dollars. Rude employees and useless management unwilling to correct their mistakes, with obvious lack of training/knowledge on any employees part and no accountability. Multiple bad batteries back to back. A scam.

I am SO greatful for the staff at Advance Auto Parts on Broadway. My battery died at work. I am a…read moreteacher at Belle Morris which is right up the road. I was able to get a ride to the store and Dave helped me get a battery, brought me back to school, and installed the battery for me in our school parking lot. They went above and beyond for customer service. I can never thank them enough. Again, I am truly appreciative for their help. Cathy Clark

Do NOT use CARFIX in Oak Ridge…read more We took our daughter's 2017 Honda Accord to CARFIX because the air conditioning stopped working only one month after purchasing the vehicle. CARFIX told us the AC compressor AND the engine fuse box both needed to be replaced, with an estimated repair cost of around $2,000. Thankfully, we contacted the dealership where we purchased the car before approving the repairs. The dealership agreed to fix the AC issue. However, when we picked the car up from CARFIX to take it to the dealership, we immediately noticed the radio console, backup camera, and charging port were no longer working. My husband went back inside to speak with them. CARFIX admitted they would "look into it" and explained that Hondas can sometimes have radio issues after disconnecting power. They said they would order a replacement radio that would arrive in about a week. The repair total was supposedly around $1,100, but they offered to cover 80% of the cost, leaving us to pay $224 out of pocket. At the time, my husband agreed. Once the dealership inspected the vehicle, they confirmed the ONLY thing wrong was the AC compressor. There was absolutely nothing wrong with the fuse box CARFIX claimed needed replacing. At the end of the week, CARFIX called saying the radio had arrived. I brought the car in and was told it would take about an hour. After waiting over two hours, I overheard employees discussing how they couldn't install the radio because they needed the anti-theft passcode. They admitted they had called Honda dealerships and corporate trying to get the code and told me it would have to wait until the next business day. Four days passed with zero communication from them. When my husband finally called, they said they still hadn't heard back from Honda and were "just going to order another radio." We picked the car up for the weekend and waited again. A week later, they finally contacted us saying the part was in. I returned the vehicle and was told it would take an hour and a half. Thirty minutes later they said it was done and demanded the $224 payment. I explained that after weeks of inconvenience, multiple trips, conflicting diagnoses, and the damage that occurred while the car was in their possession, I didn't feel we should have to pay anything. Robert became rude and dismissive, insisting we had already agreed to pay. I pointed out that: * We brought the car in ONLY for air conditioning issues * Additional problems appeared only after CARFIX worked on it * Their diagnosis about the fuse box was apparently incorrect * The dealership fixed the problem by replacing ONLY the compressor They claimed they offered to pay 80% "just to help us out," not because they caused the issue. At that point, I said I would pay but mentioned I would be leaving a bad review, they said "Just give her the keys and be done with it". After leaving, I discovered even more problems: * I couldn't connect my iPhone because multiple phones were already paired to the system * Meaning they installed a USED radio, despite implying it would be new * The dashboard was also cracked around the radio installation area Looking at the invoice later, I noticed they put into the invoice to be charged: $1,024.50 for parts (NO WHERE STATED USED) $15.75 labor $48.88 shop/environment fees Total: $1,195.32 This entire experience was frustrating, unprofessional, and dishonest. I would strongly recommend getting a second opinion before trusting CARFIX with your vehicle.

For what I got done I think Car Fix did what they said. I didn't like the cost but in the end. It…read morewasn't any higher than others.

This is the most reasonable, honest and genuine mechanic in the boyds creek area!! My family has…read morebeen coming here for generations and the service was quick and communication was a breeze! Thank you so much for being reliable through the years

I have lived in this area for 13 years - my brother had recommended Rusty's right away and we have…read moreused him for so many things that have come up with our cars, some small and some not so much, some just general maintenance. He has never made me feel rushed or as if my questions were insignificant! Just a nice, personable, down to earth magician who knows cars inside and out!

The employees at this store always go out of their way to help. They'll even come out to your car…read moreand help to make sure it's the exact right part that you need. I have shopped here many times and I've never had anything less than excellent service.

We have had the absolute worse experiences with Napa parts, supervisor, and the store at 4510…read moreAsheville Hwy Knoxville, TN 37914 . We have gotten BRAND new BAD parts that had to be removed after being put on, even though they paid or replaced the part itself, out of $705, they reimbursed us $$300.This last time and Jennifer Harmon the Manager and Kevin Branch the Sales person would not communicate in a professional manner. The First time was $1480.40 and we we reimbursed $400. This does not cover the fee for labor and the other charges in replacing the bad part including but not limited to the towing (of 200 miles, one way) and having to make a special trip to pick up my husband and 3 large dogs that were stranded in KY.

This is the second time they ran a coupon for their store (on their website) for brake repairs that…read morethey would not honor. Stated the first time that they were too busy and second time said coupon was posted in error.

Was referred here by another car maintenance shop that didn't work on transmissions…read more People were pleasant, knowledgeable, and straightforward. Transmission replaced in a reasonable amount of time and much cheaper than going to the dealer.

Like alot of folks, it's hard for me to find car repair shops where I trust the mechanics to not…read morescrew me over. This place was recommended to me by a co-worker and so one day last Fall I tried them out by getting an oil change there. I was really pleased with their service, so when my car started acting up recently with some serious engine problems, I felt confident enough in their abilities to bring it to them. After calling ahead, I brought my car over there and walked back to my apartment just around the corner. A couple hours later, the mechanic working on my car made sure to call me and give me an estimate on how much the repairs would cost. Compared to other places (i.e., the dealership!), it was unbelievably cheap. When I got my car, I noticed an immediate difference. The engine was smoother than it had ever been and the pick-up was improved exponentially- much better results than I'd ever received at the dealership. Actually, I think they did more than was required. My only critique would be that they didn't call me when my vehicle was ready (I had to call for an update and found out that the car was ready several hours ago). But overall, these mechanics seem like a good bunch of guys who are honest and have a great work ethic. If you ever need a car repair or even your oil changed, this is the place to go. Far better than any overpriced dealership or crappy Jiffylube.

I have to say this mechanic may have good technical skill but they need to improve a lot in the…read moreservice attitude. Looks like they have a very high standard on the vehicles they would like to repair, and if your car is not "good" enough, they will just find a simple excuse and refuse to do the repair. Many reasons can cause their refusal, sometimes they think the car is too old, sometimes they think the mileage is too high, sometimes they think you have already purchased the parts and won't do the repair. When they finally agree to do the repair, they treated rude and impatient to the customer, didn't answer your questions if we have any doubts. Unless I have no choice, I will never go to this place to fix my vehicle. Bad experience. Not recommend.

On the way here from Oklahoma I had planned to have them do the 110,000 mile service before heading…read morehome. On the way out I noticed a new vibration at highway speeds. I asked them to troubleshoot that and correct it. They did. Also a very thorough high mileage service. A bit pricey but I can drive home with confidence in the vehicle.

These guys are completely honest with you. I went in to get an alignment because the front…read moredriver-side tire was half bald, and I thought the alignment was off. However, they checked everything and told me I actually didn't need an alignment at all. They explained that the wear was caused by using 4WD during the winter, and it turns out they were right. Instead of charging me anything, they didn't take any payment at all. I was even expecting to pay at least $30 just for using their equipment, but they just told me I could go on with my day. They did recommend that I replace the bald tire as soon as possible, which makes sense. I would definitely recommend these guys because they do great work and are very honest. I also get my oil changes done here when I can. If I could give them 10 stars, I would--awesome people.

We stopped here when our Mercedes Sprinter van started displaying the check engine light while…read moretraveling from PA. We needed someone to quickly help us determine what was wrong and have it resolved so we could make it home. Matt at the front desk was sooo nice and accommodating while we waited. They gave us a car so we could get around town a little while we waited. We were in and out in a few hours and our van was back all fixed up. Would definitely recommend these guys! We definitely had a pretty pricey bill at the end but that's expected with Mercedes, we felt like they took care of us and we trusted their expertise. We maybe would have questioned a few of the things they fixed prior to having all the work done, but either way we were VERY happy they got us in so fast and had the work done same day. That alone is worth the possible extra money :)!

Good manager, poor mechanics. 2 visits to this location. Visit 1- change all fluids in my 04…read morediesel Ford Excursion. Mechanic left cap or plug off the transmission. Leaked oil all the way home and had oil spread all over the underside of the truck. I noticed the puddle on the pavement when I got home. Turned around and took it right back. Fixed and washed. 2nd visit - truck died on the road had it towed here where they found it was a failed high pressure oil pump. They offered to also fix the rip in the side panel of the drivers seat. Pump was replaced, but didn't work, so they had to go back in and replace it again. Got it back after a week. When they handed the keys back, I noticed 2 things, the replaced leather seat panel didn't match. Terrible job there. The truck isn't a show truck, so not that big of a deal. But the "oh heck" handle on the drivers side had been ripped out and was just hanging there. Nobody noticed this on the test drive? Kidding me? The manager even drove my truck to the office for me. Didn't even put it in Drive. They replaced the handle with one from a parts truck they had right there and then. 2 weeks later I had a towing job to pull a tractor to Charlotte. Well, first time the turbo went over 15 psi, the turbo hose blew off. The mechanics didn't know they had clean and tighten the hose clamps after the oil pump replacement. Stranded me on the road for an hour waiting for the turbo area to cool down enough to slip the hose back on and limp it home. On the towing return trip, the truck overheated, found that I had lost 3 gallons of coolant over the trip. Reason? The mechanics didn't put a radiator clamp on the upper radiator clamp! Was slowing leaking coolant. The guys are so very incompetent. Stay away!