This Firestone location is the best in town. I have a Firestone closer to my home and I drive out of my way to come to this location. James, Travis and Matt are a great crew and help me out every time I'm in here. Anything that goes on with any of my vehicles they let me know and get me help with in a timely manner. Very professionally ran and great service. This location knocks it out of the park. I can't say that about all Firestone locations. read more

I've always preferred coming to auto shop versus dealership for vehicle maintenance because it's affordable, reliable and appointment-stretch friendly. Yesterday. We were running late, so we called them to notify them and that we are on our way. Having a high-end vehicle, especially a BMW has a high $$$ maintenance, so getting it done at Firestone saves us a couple hundreds. Huge shoutout to Matt, who always take great care of us and our vehicle. Gives great service and suggestions to prevent any future damages, as dealerships fail to do. In fact, when to confront them, they are speechless. The first time we came this location was December 2021 for an oil change and car inspection to make sure everything is running great. We had a walk-in visit, so we were here for couple hours (ended up going home around their closing hours), which is still good. Despite still waiting close to their clock-our time, they weren't petty or rude, they worked fast, but efficient and making sure each way. Definitely recommend coming here if you want great service, reliability and save $$$ versus going to dealerships. read more

I was a last-minute walk-in for an oil change. I work up the hill behind the shop and was flexible with my pickup time. The guy at the counter was very friendly and agreed to help me out. I wasn't able to pick up my car until after 5 PM, and the next morning, while it was raining, I noticed that they had fixed my passenger side windshield wiper. It had been bent and off track, which caused it not to work. I had been so busy that I hadn't had a chance to look at it myself. It really made my day when I turned on the wipers and discovered they had taken care of that for me at no extra cost. Customer service is hard to find, and it's even rarer to encounter people who go above and beyond. I felt this experience was definitely worth sharing in a review. read more

Would give this place a negative number if I could. We stopped by here on a Sunday while on a long road trip. Had a tire issue that needed immediate attention and wanted to know if they could help us out. They were busy at the time and they told us to set an appointment for Monday. Not sure what part of "we are 15 hours from home" didn't make sense to the guy at the counter. My biggest problem is not with the inability to assist but the dismissive, rude and arrogance of the guy at the desk. I was so mad I didn't even get his name. I understand being really busy but you work in a customer facing role, you can at least answer some simple questions. Maybe better people that work at this location but right now my opinion is this place sucks!!!! On a flip side, its not Firestone as a whole. I stopped at the one in Farragut and they were extremely friendly and helpful!! read more

Will never go to Firestone on Cedar Bluff again. I was leaving to go to Chattanooga heard a noise in my truck stopped to look, have a nail in my tire. So I pulled into Firestone at 640, the guy says we close at 7, I said it's 640. Then he said we'll technically my guys leave at 630. He totally turned me away to drive with a nail in my tire. AAA came and swapped my tire and told me it's a good thing I didn't continue to drive, it's a bad puncture. read more

I made an appointment for very basic maintenance on my tires, shouldn't have taken more than 2 hours at most, and I was told on call it would take "a couple hours". Going off that; I walked off, had a bite to eat, sat on a bench for a while, and came back 2 1/2 hours later. It was still in the parking lot. Ended up taking 4 and a half hours!!! Either honor the appointment or block it off from being scheduled. read more

I go there all the time to get my oil change and I love my tech guy(Bruce)very friendly and helpful.he will always tell me what I need for next time return . read more

I found a screw in my driver's rear run flat tire. The tire was not losing air so I took into Firestone on Cedar Bluff to have it removed and the tire repaired. They took my car in quickly only to tell me shortly afterwards that the tire was irreparable because of the worn treads and I would need two new rear tires at the cost of $463.42+ tax. I called my husband and he said to have them drop the car & for me to take it to Mercedes Benz (I had the car serviced @ Knoxville Mercedes 9 days prior & was not told of any issues with the wear of the tires). I told the Firestone Employee exactly that and he offered to price match the Continental tires that Mercedes Benz was likely to recommend. I declined, left, & immediately went to Sam's Club @ 8435 Walbrook Dr. I told the front end employee what I was told from Firestone and was told, "Let's have a look and see if they were just trying to sell you some tires." 10 minutes later I was called to the register and informed that the tire had been repaired (FREE of charge for club members ). Inspection of the rear tire tread indicated that I should anticipate replacing them in another 6 months unless the repaired tire occurred an additional puncture (since run flats could only be repaired once). My family has been a customer of Firestone @ the 8432 Kingston Pike location since 2008. My husband is usually the one who takes our vehicles in. I don't appreciate the dishonesty from this Cedar Bluff Firestone location. I feel it was because I a woman went in alone. I will definitely not be back to this location & highly likely no other Firestone either. I do highly recommend Sam's Club for honest advice and service. read more

The process to get my car inspected was fast and easy. The technician was great in explaining what was wrong with the car and what was needed. The only reason I'm giving 3 stars is because of the customer service rep (James) I dealt with, he seemed to have a lingering bad and weird attitude....learn customer service my dude, it's not that hard. read more

I took my vehicle in for the brakes to be looked at and to see what they could do about a tire rotation. The dealership I bought the car told me it was cost almost $1000. I brought the car in to the shop for my appointment. An hour later Matt called me to say there was nothing wrong with the brakes and I wouldn't need brakes for quite awhile. The cost? $10.91 for the tire rotation. Firestone not only saved me a lot of money but earned a customer for as long as I have a car. read more

I took my car to get its oil changed and brakes looked at since they were squeaking like crazy. James was the guy I communicated with the most and he was great!! They called to give me updates, explained what my car needed, and fixed it very quickly even though I didn't have an appointment. 10/10 would recommend this location! read more